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Crowne Plaza Surfers Paradise

CrownePlaza.comUS$98*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Crowne Plaza Surfers Paradise
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1,166 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Surfers Paradise
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Showing 1,115: English reviews
Reviewed 2 January 2016 via mobile

Spending 4 days here. Walked into the room to an amazing view of the Pacific Ocean. Enjoyed the sumptuous breakfast buffet and room service. Rooms were very comfortable and great job by housekeeping. It's a 5 minute walk to the beach and most restaurants are a short drive away.

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Helpful?
Thank SanjaySG
Duty M, Guest Relations Manager at Crowne Plaza Surfers Paradise, responded to this review

Dear Trip Advisor Member, Thank you for taking a moment to leave a review of your recent stay with us. I'm so pleased you enjoyed the fantastic ocean available from our rooms. We do hope to see you back with us again soon. Best regards, Christopher Stokoe Rooms Division Manager christopher.stokoe@ihg.com

Toowoomba, Australia
Reviewed 30 December 2015

always greeted with a smile , with staff that are willing to bend over backwards for you . love love love the breakfast buffet but dinner menu could be improved . the rooms are comfortable but the showers could be cleaner . the pool is luxurious and we will be coming back thanks for a great stay . oh and...

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1Thank Kritta22
Singapore, Singapore
Reviewed 28 December 2015

I stayed at Crowne Plaza Surfers Paradise for 13 days 12 nights.The overall experience was excellent! Good Exeucutive Ocean king bed room (I booked a connecting room),The counter staff was very polite same as the housekeepers! Everything is just EXCELLENT! I would like to thank Crowne Plaza Surfers Paradise for giving my family and I such a wonderful experience!

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Thank Experience5270
Reviewed 26 December 2015 via mobile

Had a two night stay with my fiancé in the gold towers and could not fault the place , the staff were fantastic, the vies from our room were great , and then there's that bed ! Omg it was amazing, was like sleeping on a cloud , I highly recommend this place .

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2Thank Edy W
Reviewed 22 December 2015

Stayed for business. Weak wifi, better suited for a family on holiday. Views on both sides are fantastic, the sea and city. The bathroom was huge and big windows surrounding the bathtub area. Pool was decent. Staff was generally helpful and the breakfast buffet had a generous spread. I particularly liked the fruit juice machine that you can drink fresh...

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Helpful?
Thank josiahh353
IHGCare, Guest Relations Manager at Crowne Plaza Surfers Paradise, responded to this review

Dear josiahh353, Thank you for taking the time to write a review of your recent stay. I am pleased to know that you found our staff friendly and that you had a comfortable stay. Your kind comments are highly appreciated. Let us assure you that we will continuously strive for improvement to make your future stays as good or even...

Brisbane, Australia
Reviewed 22 December 2015

My wife requested for a reservation over the phone in this hotel last November because we are planning to celebrate our christmas in Gold Coast. Susan(staff) explained in details what the hotel can offer us. Susan said we can bring 4 to 6 people, with kitchen and fridge and other amenities, ocean view, etc so we were delighted. Today my...

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Helpful?
Thank 19MannyC82
Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this review

Hello 19MannyC82, Thank you for taking the time to leave us with your review. I am very sorry to hear about lack of customer service that you received. I can assure you that It certainly isn't the standard for this hotel,. Your feedback has been looked into, and is being followed up with the appropriate departments. Kind regards, Victoria Marketing...

Reviewed 22 December 2015 via mobile

We stayed up here for a stag do and was very impressed at the quality of this hotel. From the check in, to the executive lounge, to the parking service, everything is of top quality and best service. I really enjoyed the outside pool area, with the various caves and places to swim. Would definitely recommend this place.

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Thank Bruce L
Sydney, Australia
Reviewed 21 December 2015 via mobile

Checked in to a great room on 23 rd floor with amazing ocean views. Noticed on my first night the smell of smoke wafting into my room from people smoking on their balcony, very unpleasant. I assumed this was allowed as their was an ashtray on my balcony. Day 2 couldn't find my phone charger, looked under the bed and...

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Helpful?
Thank David D
IHGCare, Guest Relations Manager at Crowne Plaza Surfers Paradise, responded to this review

Dear David D, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. It is nice to know that you have liked the amazing view of the ocean. However, we are truly sorry...

Gold Coast, Australia
Reviewed 21 December 2015

Booked through Secret Hotel (5 star). Have driven past the hotel a thousand times but first visit. Must have been great in it's heyday but looked a little tired. Staff were very professional and helpful. Room on 15th floor of the Gold Tower was comfortable, clean and relaxing with a fantastic view. On the downside, the Gold Tower felt like...

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Helpful?
Thank BUB004
Duty M, Front Office Manager at Crowne Plaza Surfers Paradise, responded to this review

Hello BUB004, Thank you for sharing your candid feedback with us, please rest assure I will pass along your comments to my relevant colleagues. I would most appreciate the opportunity to discuss your comments with you personally, please don't hesitate to contact me on the below number. I look forward to hearing from you soon. Warm regards, Danielle 07 5592...

Melbourne, Australia
Reviewed 20 December 2015

Starting at check in,the employees were friendly and very efficient.Stayed in room 605 and was pleasantly surprised.Room very large with 2 double beds and good bathroom.5 star quality.If i have to find any faults,then perhaps on a balcony,a glass inserted in rail was quite dirty.If you sit down there you are looking on a beautiful scenery through the dirty glass.Overall,i...

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Helpful?
Thank Jaroslav F
Duty M, Front Office Manager at Crowne Plaza Surfers Paradise, responded to this review

Hello Jaroslav F, Thank you for giving us the gift of feedback, rest assure I will be passing along your feedback to our Housekeeping Manager. I do hope we see you again in the near future! Warm regards, Danielle

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Crowne Plaza Surfers Paradise is set amongst lush tropical gardens. The heart of Surfers Paradise, Broadbeach, Jupiters Casino, surf beaches and some of the best shopping in Queensland are all within walking distance of the hotel. The majority of rooms boast Pacific Ocean views and all rooms have their own balconies. The hotel features two restaurants and bars including Queensland’s only revolving restaurant, Four Winds 360°, 26 floors above the beautiful Gold Coast. The hotels conference facilities can accommodate from 10 to 550 people in a variety of styles. Hotel facilities include two swimming pools (1 heated) with hot spas and sundecks, tennis court and gymnasium. Crowne Plaza Surfers Paradise is your starting point for a host of recreational and entertainment activities that vary from theme-parks to championship golf courses to restaurants or non-stop nightlife. Whether you're looking for fun and adventure or simply want to relax and soak up the sun that the Gold Coast is so famous for, you'll find it when you experience Crowne Plaza Surfers Paradise. ... more   less 

Additional Information about Crowne Plaza Surfers Paradise

Address: 2807 Gold Coast Hwy, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Parkroyal)
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: $125 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Surfers Paradise 4.5*
Number of rooms: 374
Reservation Options:
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Also Known As:
Crowne Plaza Surfers Paradise Hotel Surfers Paradise
Surfers Paradise Crowne Plaza
Crowne Plaza Surfers Paradise Gold Coast, Australia
Hotel Style:
#3 Romantic Hotel in Surfers Paradise
#3 Business Hotel in Surfers Paradise
#4 Family Hotel in Surfers Paradise
#6 Luxury Hotel in Surfers Paradise
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Surfers Paradise staff and other travellers.
18 questions
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Questions? Get answers from Crowne Plaza Surfers Paradise staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Close to beach, parks, restaurants and shops.”
741kerryf, 23 May 2017 | Read review
“Overlooking beach away from the lifts”
  • View from room on 14th floor
Maturity, 20 May 2017 | Read review
“Stay higher up and try to get a sea view room”
kmin66, 17 May 2017 | Read review
“top floors for the best view”
carlaiken, 17 May 2017 | Read review
“Views are great and higher the floor the better”
davidsY8473EV, 7 May 2017 | Read review
5 of 5
CrownePlaza.com
US$98* /night
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Prices are for 1 room, 2 adults
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