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Alpha Sovereign Hotel

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790 Reviews from our TripAdvisor Community

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There are newer reviews for Alpha Sovereign Hotel
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Showing 777: English reviews
Brisbane, Australia
Reviewed 21 April 2015

Great value, comfortable and enjoyable. Couldn't have asked for more. The room was clean and comfortable, I really enjoyed the breakfast and the staff were friendly and helpful. Although I didn't swim, the pool looked great and next time I will pack my togs.

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Helpful?
Thank Eliza R
manager_sovereign, Manager at Alpha Sovereign Hotel, responded to this review

Hi Eliza, Thank you for your comments and we are delighted that it was a great short getaway for you. Kind regards, Australis Sovereign Hotel

Coffs Harbour, Australia
Reviewed 21 April 2015

From check in to check out - the stay was sensational - friendly staff, great facilities, short walk to 'town centre'; great full & continental breakfast. Luck to receive an upgrade - AMAZING.. LOVED IT

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Helpful?
Thank Tracey K
manager_sovereign, Manager at Alpha Sovereign Hotel, responded to this review

Hi Tracey, Thank you for saying Australis Sovereign Hotel is a fantastic hotel. We are looking forward to welcoming you back. Kind regards, Australis Sovereign Hotel

Hong Kong, China
Reviewed 21 April 2015

We stayed at the high floor with good ocean view. The 1 bedroom was very spacious. The bed was comfortable. There was a sofa bed for the kids at the lounge. It would have been better if there was a stove and oven for cooking. There is space for the stove and oven. Would also like to have a separate...

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Helpful?
Thank Anthony C
manager_sovereign, Manager at Alpha Sovereign Hotel, responded to this review

Hi Anthony, It is excellent that you found Australis Sovereign Hotel to be a great family hotel. Look forward to when you return. Kind regards, Australis Sovereign Hotel

Buderim, Australia
Reviewed 20 April 2015

We stayed two nights and were very happy with our room and the rate we got as all other hotels in the area had raised their room rate for this weekend. We were allowed to keep our car parked there at no extra charge on the day we checked out.

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Helpful?
Thank Christine53 R
manager_sovereign, Manager at Alpha Sovereign Hotel, responded to this review

Hi Christine, Very good that you were happy with your room and rate. See you again soon. Kind regards, Australis Sovereign Hotel

Lismore, Australia
Reviewed 20 April 2015

We have previously enjoyed staying at this Hotel and would use it again. Our only problem was the valet parking was a little expensive and we didn't use the WiFi because of the cost. The staff were very helpful and efficient and would recommend to friends.

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Helpful?
Thank Barb T
manager_sovereign, Manager at Alpha Sovereign Hotel, responded to this review

Dear Barb, That so great that you had an ideal short break. Please come back and visit again soon. Kind regards, Australis Sovereign Hotel

Reviewed 20 April 2015

The hotel was extremely accommodating and good value for the type of trip we had organised and the hotel rules were lenient for the event. Staff were generally friendly and reasonable, however disorganised, especially at reception check in/check out times. This was not a reflection on their ability, however a management and resourcing fault, as it was apparent the establishment...

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Helpful?
Thank Samuel B
manager_sovereign, Manager at Alpha Sovereign Hotel, responded to this review

Dear Guest, We are delighted that you found Australis Sovereign Hotel extremely accommodating. Your comments regarding check in / out have been noted and your taking the time to advise us of this is appreciated. Kind regards, Australis Sovereign Hotel

Redcliffe, Queensland, Australia
Reviewed 20 April 2015

Very rude staff who bluntly demanded a credit card and it took five mins to work out I could pay a cash deposit. Then when it was discovered the toilet in our suite was leaking badly I was told that they couldn't possibly move me as they were fully booked! Only upon me indicating that I would sue if I...

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Helpful?
1Thank KatieLeibick
manager_sovereign, Manager at Alpha Sovereign Hotel, responded to this review

Dear Guest, Thank you for your feedback. I will be discussing all of your comments with all departments and we will be thoroughly investigating your concerns. Once again thank you for taking the time to provide us with your feedback and I can assure you all feedback is taken very seriously and we are constantly working to improve our hotel....

Blue Haven, Australia
Reviewed 18 April 2015

I booked a 1 bedroom suite room for myself & 2 kids. We stayed in room 704. The entry is very narrow for vehicles, a tourist bus had parked in the drop off area making it even harder for our driver to stop our car at the entrance. There was also a tourist bus belonging to guests parked in the...

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Helpful?
1Thank RovingRiffy
manager_sovereign, Manager at Alpha Sovereign Hotel, responded to this review

Dear Guest, We are delighted that you were impressed with your stay at Australis Sovereign Hotel and we look forward to welcoming you back soon. Kind regards, Australis Sovereign Hotel

Hallam, Australia
Reviewed 18 April 2015

most of the hotels have free WiFi..this one you have to pay. The service was very good..clean rooms and close to the beach. zzzzzzzzzz/zzzzzzzzzzz/zzzzzzzz/zzzzzzz/zzzzzzz/zzzzzz/zzzz/ xxxxxx/xxxxxxx/

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Helpful?
Thank Anthony & Loret... A
manager_sovereign, Manager at Alpha Sovereign Hotel, responded to this review

Dear Guest, Thank you for your comments, we'd love for you to stay again and this time you will be able to utilise our free wifi in our lobby area. Kind regards, Australis Sovereign Hotel

A TripAdvisor Member
2 reviews
2 helpful votes
Reviewed 17 April 2015

This was no 3 to 4 star as advertised. Needs cosmetic make over.. TV in the room didn't work. Fans were chipped. No WiFi. Staff not helpful. Price waS cheap for his location. Was told I had to pay a $1 fee on a room already fully paid for but wasn't told why. Was forced to sign noise policy.

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Helpful?
2Thank A TripAdvisor Member
manager_sovereign, Manager at Alpha Sovereign Hotel, responded to this review

Dear Guest, Your feedback in relation to your stay at Australis Sovereign Hotel is appreciated. It is guest participation such as yours that enormously assists the hotel in controlling service standards to ensure all our guests experience our very high standards. I was most disappointed to read that you had not enjoyed your stay as much as we would have...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Flavours Restaurant
Flavours Restaurant
Cuisines: Australian
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Alpha Sovereign Hotel Gold Coast (formerly Australis Sovereign) is just the place to stay for a quiet retreat in Surfers Paradise, while still having easy access to beaches, shopping, dining and attractions. Situated on the Broadbeach side of Surfers Paradise, you can enjoy the best the area has to offer by day or night but swiftly escape the hustle and bustle when you arrive back at the hotel. Alpha Sovereign features mid-rise twin towers with a wide range of contemporary hotel rooms and suites - most with balconies overlooking the Gold Coast Hinterland, the hotel complex and pool, or Surfers Paradise skyline with ocean behind. Arrive to a bright and breezy lobby and reception area that flows through to Flavours Restaurant and bar. Flavours offers a relaxing alfresco terrace where guests can enjoy a delicious meal, catch up for a drink or kick back for some quiet reading time. The intimate lagoon pool and spa is surrounded by lush tropical gardens and shady pockets to relax in. Or soak up the sun on poolside lounges, just a few steps from Flavours bar to order a drink or snack. For the kids, the pool has a shallow sandy area, ideal for a splashing and water fun. Alpha Sovereign Hotel also has a games room with video games, board games and other indoor activities for children. ... more   less 

Additional Information about Alpha Sovereign Hotel

Address: 138 Ferny Ave, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Australis Sovereign Hotel)
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: $98 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Alpha Sovereign Hotel 4*
Number of rooms: 180
Reservation Options:
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Also Known As:
Australis Sovereign Surfers Paradise
Australis Sovereign Hotel
Surfers Paradise Australis Sovereign
Alpha Sovereign Hotel Surfers Paradise, Gold Coast, Australia
Hotel Style:
#1 Best Value Hotel in Surfers Paradise
#9 Spa Hotel in Surfers Paradise
#10 Business Hotel in Surfers Paradise
#15 Luxury Hotel in Surfers Paradise
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Questions & Answers

Here's what travellers have asked, with answers from Alpha Sovereign Hotel staff and other travellers.
24 questions
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Questions? Get answers from Alpha Sovereign Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try for a room at a high level facing the sea”
 of 5 bubbles CliveP-T, 27 Nov 2016 | Read review
“Rear rooms have no road noise when windows open but then have no view of ocean.”
 of 5 bubbles Willo532, 26 Nov 2016 | Read review
“Request for room above fourth floor to have sea view. Those in North Tower are likely to face the setting sun.”
 of 5 bubbles ps11918, 26 Nov 2016 | Read review
“We had a one bedda QS bed a single and a sofa bed too 👍Great size nice views”
 of 5 bubbles missym46, 14 Nov 2016 | Read review
“Get a room in the North Tower as it is away from the Traffic.”
 of 5 bubbles stevehB4897IG, 4 Nov 2016 | Read review
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