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Hotel Grand Chancellor Townsville

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Hotel Grand Chancellor Townsville
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117 Reviews from our TripAdvisor Community

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Showing 115: English reviews
Nundah
1 review
Reviewed 2 days ago NEW

Decent accommodation in Townsville, friendly staff, food was great. The lighting in the bathroom was terrible but otherwise fine. The reception area was freezing but most people probably like that. Nice cafés nearby and a short stroll to lots of restaurants etc.

Review collected in partnership with this hotel

Helpful?
Thank 924amyy
Cairns Region, Australia
Level Contributor
73 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 3 days ago NEW

We stayed here for 2 nights and really enjoyed the location and our room on level 11 had a good view over a large part of Townsville. The room was Ok but needed some TLC in the bathroom and carpets were a bit old. Bedding standard was great. Staff were very helpful and nice.

Helpful?
Thank Stefan B
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear Stefan B, Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to your room standard. We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been passed on to our Hotel... More 

North Manly
1 review
Reviewed 4 days ago NEW

Great location and price. Roof top pool is nice but the pool lounges were very uncomfortable. Our room was adequate but we had a few issues with TV and internet connection. Friendly and helpful staff, very good breakfast. Would stay again.

Review collected in partnership with this hotel

Helpful?
Thank Alex B
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear Alex B, Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to our televisions and internet. We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been passed on to our... More 

Sydney
1 review
Reviewed 1 week ago NEW

Wonderful place to stay at, if you want relaxation and closeness to shops and tourists sites. Dinner and buffet breakfast was wonderful! The best location within Townsville and a hotel to check out! XX

Review collected in partnership with this hotel

Helpful?
Thank bellafab01
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear bellafab01, Thank you for taking the time to write your very complimentary review. It was so nice to read all the lovely things you experienced during your stay, especially the dinner and buffet breakfast, something that we pride ourselves on. We look forward to welcoming you back soon. Kind regards, Peter Yared, Area General Manager - QLD More 

Townsville, Australia
1 review
Reviewed 1 week ago NEW

Hotel is iconic and always a pleasure to stay at for location. Hotel has changed names many times and sadly has changed its decor little, looks and feels tired. With many guests the foyer could be a lively place for a coffee even a TV screen. But only adds the sense of a lack of feeling in the place.

Review collected in partnership with this hotel

Helpful?
Thank adriel553
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear adriel553, Thank you for taking the time to provide us with feedback from your recent stay. It appears that overall your stay was enjoyable. I am disappointed to hear that we were disappointed with the decor. We are dedicated to continually improving our service, so your feedback is greatly appreciated and we will take your feedback into consideration. We... More 

Mackay, Australia
Level Contributor
214 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 1 week ago via mobile

I was pleasantly surprised that it has been renovated but everything has to do with value. The bill was different to the quoted price; communication at checkin and check out was strange and awkward; the car parking is a nightmare; charged extra for wi-fi with no notice about extras (was removed from bill when I complained) but I would try... More 

Helpful?
Thank EggChen
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear , Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to the communication you received on arrival and departure. We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been passed... More 

Charters Towers, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Good for everything except the length of time the room took to cool down. Staff were excellent. Buffet breakfast was also very good. One of the down lights was out in the hallway and the is we were told would have been attended to straight away if we had reported the night before.

Review collected in partnership with this hotel

Helpful?
Thank karen7028
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear , Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to the Air Conditioning during your stay. We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been passed on to... More 

Warragul, Australia
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago via mobile

Long referred to as 'The Sugar Shaker' for its physical resemblance to the classic utensil this Townsville icon has some of the most beautiful views of the city and across to Magnetic Island. The reception staff were very helpful and friendly on arrival as were the bar staff once we were settled. Although compact the room has been upgraded over... More 

Helpful?
Thank Clive H
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear Clive H, Thank you for taking the time to write your very complimentary review. It was so nice to read all the lovely things you experienced during your stay, especially the views and our friendly team, something that we pride ourselves on. We look forward to welcoming you back soon. Kind regards, Peter Yared, Area General Manager - QLD More 

Gold Coast Hinterland, Australia
Level Contributor
61 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 week ago

I have stayed at the "Sugar Shaker" under a few different owners, usually a pretty good place to stay, centrally located and close to nice restaurants. However my last visit wasn't as pleasant as usual, since becoming a Grand Chancellor, and the resultant changes in staff, everyone appears to be just learning their jobs. The last thing you need when... More 

Helpful?
Thank swannie00450
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear swannie00450, Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to the service your received during your conference. We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been passed on... More 

1 review
Reviewed 1 week ago via mobile

Great experience! All the staffs from reception area to room service are fantastic; they were all enthusiastic & helpful. Truly service orientated, and made our stay a delightful one. We will definitely recommend others to stay there!

Helpful?
Thank Johnny W
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear Johnny Wham, Thanks so much for your 5 star review. I'm so pleased that enjoyed your stay with us, and that you found our team enthusiastic and helpful. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hotel Grand Chancellor Townsville is located in the heart of the CBD and shopping district and just a short walk from Townsville's major tourist attractions, including Reef HQ Aquarium and The Strand. Enjoy panoramic views of Magnetic Island, Castle Hill and the city from a variety of contemporary room types. Facilities include restaurant, bar, rooftop pool, gym and meeting facilities. ... more   less 

Additional Information about Hotel Grand Chancellor Townsville

Address: 334 Flinders St, Townsville, Queensland 4810, Australia (Formerly Holiday Inn Townsville)
Region: Australia > Queensland > Townsville
Price Range: $91 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Grand Chancellor Townsville 4.5*
Number of rooms: 192
Reservation Options:
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Also Known As:
Holiday Inn Townsville Hotel Townsville
Townsville Holiday Inn
Hotel Style:
#7 Luxury Hotel in Townsville
#8 Business Hotel in Townsville
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Grand Chancellor Townsville staff and other travellers.
1 question
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22 days ago

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Questions? Get answers from Hotel Grand Chancellor Townsville staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors have great views and seem quieter.”
 of 5 bubbles 580StefanB, 30 Nov 2016 | Read review
“We were in room 1505 it had a nice view”
 of 5 bubbles 870annw870, 18 Nov 2016 | Read review
“Ask for a room on higher floors with a balcony.”
 of 5 bubbles 371gerryf, 6 Nov 2016 | Read review
“No parking on-site.”
 of 5 bubbles themets2016, 5 Nov 2016 | Read review
“lower floors not good views due to masses of construction going on pick something like the strand closer to water!”
 of 5 bubbles 110rustyw, 3 Nov 2016 | Read review
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