We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Hotel Grand Chancellor Townsville

Hotels.comUS$76*
View Deal
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$85*
US$76*
Great Deal
US$85*
US$85*
US$76*
Compare best prices from top travel sites
and 6 more sites!
Professional photos
Hotel Grand Chancellor Townsville
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

230 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
There are newer reviews for Hotel Grand Chancellor Townsville
See the most recent reviews
Showing 228: English reviews
Mackay
Reviewed 22 September 2016

We always stay here when travelling to Townsville to watch NQ Cowboys NRL side play. Hotel is close to leagues club & transport. It is nice on inside though not very appealing to look at on the outside. Staff are very good. Biggest issue is lack of close (free) parking, but otherwise we like it. Will have to try other...

Review collected in partnership with this hotel
 Report
Helpful?
Thank Z9478QYandrewm
Management response:

Dear Z9478QYandrewm, Thank you for your kind words. I am thrilled that you choose Hotel Grand Chancellor Townsville when staying to watch the Cowboys play. Thank you also for your kind mention of our staff and I’m sorry that you found parking to be a bit of a letdown. We look forward to having you back again soon. Best regards,...

Ormeau Hills
Reviewed 21 September 2016

Very friendly staff, clean room. Would definitely recommend this Hotel. Townsville wasn't what I expected with the city run down with closed businesses but the Grand Chancellor was a great place to stay.

Review collected in partnership with this hotel
 Report
Helpful?
Thank nicolat396
Management response:

Dear nicolat396, Greetings and thank you for sharing your review! While it’s a shame that Townsville was not for you, I’m glad you were happy with the hotel. We hope to have you back again one day soon. Best regards, Paul Gray Hotel Manager

Bentley Park
Reviewed 20 September 2016

Pity we only spent 1 night. Amazing Customer service with a friendly team and well appointed rooms. I Recommend highly for your stay. It is right across the road from the Brothers Leagues Club and lovely area to walk around.

Review collected in partnership with this hotel
 Report
Helpful?
Thank V3580GMfionad
Management response:

Dear V3580GMfionad Thank you for your great recommendation. I am thrilled that you enjoyed your time here, particularly high-level of service from our staff and our comfortable rooms. We hope to have you return again soon! Best regards, Paul Gray Hotel Manager

Townsville
Reviewed 20 September 2016

Just a simple stay in town after work, the location was perfect the room was comfortable, the pool was cool and the staff very happy and friendly. This is a great place to stay in the city so close to everything you might need or want to visit.

Review collected in partnership with this hotel
 Report
Helpful?
Thank GlynandJen
Management response:

Dear GlynandJen, Thank you for sharing this glowing review of your recent visit to the hotel. We love hearing guest feedback and it’s even better when it’s as great as yours. We look forward to welcoming you back again soon. Best Regards, Paul Gray Hotel Manager

Remuera
Reviewed 19 September 2016

A central hotel accessible to all the facilities that Townsville has to offer. Great shops and bars nearby and the view from the room was outstanding. Wish that there was more time to reflect rather than attend the conference.

Review collected in partnership with this hotel
 Report
Helpful?
Thank 332jonn
Management response:

Dear 332jonn, Thank you for taking the time to post a review of your stay at Hotel Grand Chancellor Townsville. It was wonderful to read that you enjoyed your time with us, even if it was for work! We hope to welcome you back again in the future so you have the chance to enjoy everything that we offer. Best...

Reviewed 19 September 2016

Im glad we were not visitors to Townsville but locals who look forward to staying in a nice Motel once a month for a break and to support us locals. Popped into the the New Grand Chancellor a week prior to staying there so we could see the room. The new refurbished room looked great. Check in was great, very...

 Report
Helpful?
Thank townsviile
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear townsville, Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to certain aspects of your stay. We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been passed on to the...

Yatala
Reviewed 19 September 2016

good value... rooms could do with update clean and staff very keen to please as always. great central location to walk to palmer st for food or short walk to the strand. parking is no problem either..

Review collected in partnership with this hotel
 Report
Helpful?
Thank Tony P
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear Tony P, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our team and our location. Thank you for your comments on the cleanliness of the room, we have addressed this with our Housekeeping Manager to ensure this situation better when it arises in...

Cairns, Australia
Reviewed 19 September 2016

Great staff very helpful always willing to help us out when needed. Upgraded our room as we where in the wrong room very prompt and understanding. Breakfast buffet was great again lovely staff and great food.

Review collected in partnership with this hotel
 Report
Helpful?
Thank Sarah B
Management response:

Dear Sarah B, What a great review – thank you! I am thrilled that you enjoyed your time here, particularly how helpful are staff are we very much look forward to having the opportunity to welcome you back soon. Best regards, Paul Gray Hotel Manager

Reviewed 19 September 2016 via mobile

From the time we walked in the doors it was a pleasant surprise, staff friendly and cheerful, accommodation clean and fresh, close to main area for eating. Will be staying again when in town. The only downside is no parking but if you stay weekend there is free parking in the street.

 Report
Helpful?
Thank Maree U
Management response:

Dear Maree U, Greetings and thank you for this review of your recent visit to Hotel Grand Chancellor Townsville. I am thrilled that you were so impressed by all aspects of the hotel and its facilities and we look forward to welcoming you back when you’re next in town. Best Regards, Paul Gray Hotel Manager

Brisbane, Australia
Reviewed 18 September 2016

Located in the heart of Townsville, the iconic 'sugar shaker' is surrounded by cafes, bars and everything you need for a short stay. The lobby and common areas of the hotel are all quite worn and a little daggy however my room was had clearly undergone a recent refurbishment. The bed was super comfy with huge plush pillows and access...

 Report
Helpful?
Thank hayden p

76 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (50)
Viewed
Hotel & Grounds (1)
Viewed
Room/Suite (10)
Viewed
View from Room (6)
Viewed
Bathroom (3)
Viewed
Other (30)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (26)
Viewed
Room/Suite (11)
Viewed
Hotel & Grounds (3)
Viewed
Dining (4)
Viewed
Pool/Beach Area (3)
Viewed
Business Centre/Function Rooms (2)
Viewed
Bathroom (1)
Viewed
View from Room (1)
Viewed
Other (1)
04/06/2017 05/06/2017
Hotels you might also like...
Travellers also viewed these Townsville hotels
0.4 km away
Quest Townsville
Quest Townsville
#1 of 41 in Townsville
385 reviews
1.3 km away
The Ville Resort-Casino
The Ville Resort-Casino
#7 of 41 in Townsville
732 reviews
0.3 km away
Grand Hotel and Apartments Townsville
Show Prices
Show Prices
Show Prices
0.6 km away
Park Regis Anchorage
Park Regis Anchorage
#5 of 41 in Townsville
453 reviews
0.5 km away
City Oasis Inn
City Oasis Inn
#8 of 41 in Townsville
290 reviews
0.4 km away
Clarion Hotel Townsville
Clarion Hotel Townsville
#12 of 41 in Townsville
80 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Hotel Grand Chancellor Townsville is located in the heart of the CBD and shopping district and just a short walk from Townsville's major tourist attractions, including Reef HQ Aquarium and The Strand. Enjoy panoramic views of Magnetic Island, Castle Hill and the city from a variety of contemporary room types. Facilities include restaurant, bar, rooftop pool, gym and meeting facilities. ... more   less 

Additional Information about Hotel Grand Chancellor Townsville

Address: 334 Flinders St, Townsville, Queensland 4810, Australia (Formerly Holiday Inn Townsville)
Region: Australia > Queensland > Townsville
Price Range: $110 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Grand Chancellor Townsville 4.5*
Number of rooms: 192
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Hotels.com, Agoda, Priceline, Cancelon, TripOnline SA and Evoline ltd so you can book your Hotel Grand Chancellor Townsville reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Townsville Hotel Townsville
Townsville Holiday Inn
Hotel Style:
#2 Luxury Hotel in Townsville
#8 Business Hotel in Townsville
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel Grand Chancellor Townsville staff and other travellers.
1 question
Ask a question
6 months ago

See all questions (1)

Questions? Get answers from Hotel Grand Chancellor Townsville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You need to get a high level room for views”
gordon35au, 26 Apr 2017 | Read review
“11th floor and higher rooms are quiet and have a small balcony with very pleasant views.”
SuperDoctorBrisbane, 15 Apr 2017 | Read review
“Room 1005 has a nice view over the creek”
MozBru, 13 Mar 2017 | Read review
“Get a room as high as you can and overlooking Castle Hill - you won't be sorry!”
801staceyr, 11 Mar 2017 | Read review
“Rooms that face Ross creek.”
johncW7161YO, 7 Jan 2017 | Read review
5 of 5
Hotels.com
US$76* /night
View Deal
Booking.comUS$85
TripAdvisorUS$76
Hotwire.comUS$76
View all 9 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates