We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Mercure Townsville

Show Prices
GreenLeadersGold level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 1 more site!
Professional photos
Mercure Townsville
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel"},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

803 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 782: English reviews
Townsville, Australia
Level Contributor
94 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed yesterday NEW

We are members of Accor Advantage Plus and unfortunately there is only one establishment in Townsville where we can use our two for one dinning benefits which is the Mercure. We go there for breakfast regularly with friends who are also Accor members. The buffet is fairly standard fare and nothing outstanding to give it a wow factor however we... More 

Helpful?
Thank Rahab0301
Brisbane Region, Australia
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

I spent a couple of nights at the Mercure recently and it was quite an enjoyable stay. Pleasant, attentive staff and with all the rooms set around a lake it was a relaxing stay. Meals at the restaurant were innovative and enjoyable to. A good place for a business stay away from the main thoroughfares.

Helpful?
Thank John P
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear John P, We very much appreciate your comments regarding your recent stay at the Mercure Townsville. It is always such a pleasure to receive positive feedback. I will be sure to share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,... More 

Altona Meadows
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Hotel is clean and comfortable although rooms are a bit small if you are spending lots of time in them. We ate dinner in restaurant and it was delicious. Breakfast was included with our package and there was plenty of variety available if you enjoy buffet and repeated daily. Our main reason for staying at this hotel was to surprise... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank JrandC
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear JrandC, We very much appreciate your comments regarding your recent stay at the Mercure Townsville. It is always a pleasure to receive positive feedback and we are very glad you have found our location convenient for the family visit. I will be sure to share your comments with our team. Thank you again for sharing your experience, and we... More 

Wagga Wagga, Australia
Level Contributor
3 reviews
3 hotel reviews
Reviewed 1 week ago

Room was nice and clean. Bobbi greeted us of a morning with a big smile, when we went down for breakfast nothing was too much trouble. Taye at the bar looked after us and made great cocktails, we will defiantly stay there again.

Helpful?
Thank 373debrac
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear 373debrac, We very much appreciate your comments regarding your recent stay at the Mercure Townsville. It is always a pleasure to receive positive feedback regarding our wonderful staff. I will be sure to pass on your kind words to both Bobbi and Taye. I am sure they will be very happy to hear they were able to make your... More 

Brisbane, Australia
Level Contributor
95 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 2 weeks ago

Rooms. Stayed in an upper floor room facing away from the main road. Very quiet, room was comfortable and clean if a little dated (some of the bathware was showing its age). Bed nice and firm, a/c a touch noisy but OK, iron and board there in room plus safe and small fridge / mini-bar. Fresh towels each day, even... More 

Helpful?
Thank MushnKit
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear MushnKit, We very much appreciate your comments regarding your recent stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. We are very glad to hear that you have enjoyed the whole package Mercure has to offer. I will be sure to pass on your feedback to the team. Thank you again for sharing your... More 

Gold Coast Hinterland, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

This hotel is rated as five star. Is disgustingly dirty. The grounds have ducks and geese running around doing their business everywhere and haven't been hosed away looks like forever. The gardens are overgrown and untidy. Our rooms had mould in bathroom and cracks right through the hand basin. There were dead bugs everywhere and ceiling light looked like it... More 

Helpful?
Thank 542lee
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear 542lee, Thank you for taking the time to tell us about your experience at the Mercure Townsville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. While negative... More 

Emerald, Australia
Level Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 weeks ago

Stayed at the Mercure Townsville while in town for work and was very comfortable. With pools and restaurant & bar close by it would be great for a family stay. Will be more than happy to stay here again.

Helpful?
Thank Cayne A
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear Cayne A, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Bartlett More 

Mackay Region, Australia
1 review
Reviewed 2 weeks ago

Found staff and room much improved to previous room beyond my expectations. Delivery to room of Sunday paper really appreciated as previous occasion no papers left fairly early at reception. I most definitely would make it my choice in April. Charlie

Review collected in partnership with Accorhotels.com

Helpful?
Thank charlessT3284QW
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear charlessT3284QW, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Houston, Texas
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 weeks ago

My wife and I recently stayed in this comfortable hotel between stays on nearby Magnetic Island and catching a flight to Brisbane. It is very convenient to the Townsville Airport, and is exceptionally clean and quiet. The biggest shock was how good the restaurant was. We generally avoid hotel restaurants but got in a bit late and didn't feel like... More 

Helpful?
1 Thank Mark_Brenda_TX
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear Mark_Brenda_TX, We very much appreciate your comments regarding your recent stay at the Mercure Townsville. It is always such a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Sydney, Australia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago via mobile

Stayed three nights with a wedding reception included onsite, the staff here are fantastic from the minute you check in to the time you depart, I must say thank you to all the staff for making our stay so pleasant, the resort itself is maintained to a reasonable level, the breakfast is great, would certainly recommend this one if the... More 

Helpful?
Thank Mark N
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear Mark N, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

139 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (105)
Viewed
Room/Suite (21)
Viewed
Hotel & Grounds (18)
Viewed
View from Room (6)
Viewed
Dining (5)
Viewed
Pool/Beach Area (14)
Viewed
Bathroom (3)
Viewed
Other (38)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (34)
Viewed
Hotel & Grounds (5)
Viewed
Room/Suite (10)
Viewed
Business Centre/Function Rooms (2)
Viewed
Dining (6)
Viewed
Other (11)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Townsville hotels
4.0 km away
Quest Townsville
Quest Townsville
#1 of 41 in Townsville
295 reviews
3.8 km away
Grand Hotel and Apartments Townsville
4.8 km away
The Ville Resort-Casino
The Ville Resort-Casino
#7 of 41 in Townsville
671 reviews
Show Prices
Show Prices
Show Prices
3.2 km away
City Oasis Inn
City Oasis Inn
#9 of 41 in Townsville
274 reviews
4.4 km away
Oaks M on Palmer
Oaks M on Palmer
#6 of 41 in Townsville
435 reviews
3.8 km away
Oaks Gateway on Palmer
Oaks Gateway on Palmer
#12 of 41 in Townsville
352 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about Mercure Townsville

Address: 166 Woolcock St | Currajong, Townsville, Queensland 4812, Australia
Region: Australia > Queensland > Townsville
Price Range: $98 - $127 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Townsville 4*
Number of rooms: 186
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Priceline, Booking.com and Travelocity so you can book your Mercure Townsville reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Townsville Hotel Townsville
Mercure Hotel Townsville
Accor Hotel Townsville
Hotel Style:
#1 Green Hotel in Townsville
#5 Luxury Hotel in Townsville
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Mercure Townsville staff and other travellers.
3 questions
Ask a question
Gorokan, New South Wales, Australia
11 months ago

See all questions (3)

Questions? Get answers from Mercure Townsville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For a really quiet room, as for one away from Woolcock street and facing the lake at the back of the property.”
 of 5 bubbles MushnKit, 19 Nov 2016 | Read review
“We had a view over the little lake. Very nice.”
 of 5 bubbles Mark_Brenda_TX, 15 Nov 2016 | Read review
“From experience all rooms are of comparable standard”
 of 5 bubbles F5547ZDpaulb, 26 Oct 2016 | Read review
“get the second floor room facing to the lake”
 of 5 bubbles AgusS_13, 27 Sep 2016 | Read review
“Avoid rooms in the block 160 to 166.”
 of 5 bubbles themets2016, 22 Sep 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay