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Mercure Townsville

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Mercure Townsville
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847 Reviews from our TripAdvisor Community

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Showing 825: English reviews
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Clifton Beach, Australia
Reviewed 5 days ago NEW

Staff at both check-in and check-out were cheerful and helpful. The room was v[clean and well maintained with only a slight issue with a noisy air-conditioning behind the unit. This was "fixed" by closing the bathroom window, which over-looked the aircon, and the bathroom door. The grounds were also well maintained although we did not have the opportunity to use...

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Helpful?
1Thank Granville W
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear Granville W, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Sydney
Reviewed 6 days ago NEW

After usually staying at 5 star properties I didn't have fantastic expectations but upon arrival I was pleasantly surprised. The foyer was a beautiful open plan design with friendly staff to greet you as your car pulls up like you'd expect from a 5 star property. The pool is very nice and inviting. The staff are all very helpful and...

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank bigtones25
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear bigtones25, We very much appreciate your great comments regarding your stay at the Mercure Townsville. It is always such a pleasure to receive positive feedback from an Accor Loyalty member. I will be sure to share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as...

Reviewed 6 days ago NEWvia mobile

Very quiet location which we enjoyed. 24 hour Reception so anytime you need something someone is here. Lovely grounds and pool setting. Rooms are very sound proof, very quiet last night. Bathroom very compact but practical only downer is the shower door that opens inwards (you will get it when you see it). I will stay again!

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Helpful?
1Thank 1974Mitch
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear 1974Mitch, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback and I will be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality...

Brandon, Australia
Reviewed 2 weeks ago

We have visited many different Accor hotels in Australia and this by far the best not only for value but great food , service and facilities. The staff are the best ! Nothing is to much trouble and always wanting to make our break special. We will be visiting many time again

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank A8877ONmarting
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear A8877ONmarting, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive such positive feedback and I will be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the...

Gold Coast, Australia
Reviewed 2 weeks ago

I was sent here for work. It is in a commercial area so dont expect to walk down a treelined street with a choice of restaurants. Just remember it was work. On arrival a nice open reception easy check in. Getting to the room was by a map as there are several wings to this place. I jokingly mentioned my...

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Helpful?
2Thank Waza0241
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear Waza0241, We very much appreciate you taking the time to review your recent stay at the Mercure Townsville. I am glad you have found our hotel to, on the most part meet your needs on your recent business trip. I am however sorry you had encountered some off putting issues along the way. We would like to apologise for...

Brisbane, Australia
Reviewed 2 weeks ago via mobile

Pre paid accomodation and breakfast only to find guests who booked at same time but did not pre pay were offered breakfast at discount rate $15 instead of $20. When questioned front desk staff would not provide same deal. Resort very tired looking, rooms very basic. Being here over Easter you have to especially request for your room to be...

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Helpful?
1Thank warsue
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear warsue, Thank you for taking the time to tell us about your experience at the Mercure Townsville. I believe our General Manager Steve Wellsteed has been in touch with you regarding your feedback. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,...

Brisbane, Australia
Reviewed 2 weeks ago via mobile

We stayed 3 nights sun to wed and though checkin was slow even after checking in online as there was only one staff on duty, our room was beautiful. The room had only one chair so we asked for an extra and it was provided immediately. Rooms were comfortable and bathrooms modern. Facilities were great free wifi, pools, free parking.

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Helpful?
1Thank Tim D
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear Tim D, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will be sure to share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the...

Cairns, Australia
Reviewed 3 weeks ago

Our 5th stay at Mercure Townsville. All the time an excellent experience. The rooms are great with comfortable beds and a good bathroom. As always, the Barramundi is superb , crosby skin and great flavours and textures. We come again.

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank 861rolfs
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear 861rolfs, We very much appreciate your comments time and time again regarding your stay at the Mercure Townsville. It is always such a pleasure to receive positive feedback like yours. I will be sure to share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as...

Canberra, Australian Capital Territory, Australia
Reviewed 3 weeks ago via mobile

What is the single most important thing that makes somewhere great? Well different people would say different things but for me it is the people. That is why I can say that it is a great place to stay. Of course that is just the first reason but for me the most important. From the minute I arrived in their...

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Helpful?
2Thank MiguelGallagher
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear MiguelGallagher, Wow! We very much appreciate your great comments regarding your stay at the Mercure Townsville. It is always such a pleasure to receive positive feedback like yours, it is feedback like this that is so rewarding to all of us in the hospitality industry, it is why we love what we do. I will be sure to share...

Shellharbour, Australia
Reviewed 3 weeks ago

Mercure offers everything that you need for a great holiday or overnighter. The executive room is a great size, nice and clean with a kitchenette and sitting area. Has a good size balcony overlooking the lagoon. Contains everything that you need! The restaurant offers a good variety of food. The casual presentation is excellent, with an easy going atmosphere. The...

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Helpful?
1Thank sparky268
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear sparky268, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback about our hotel. I will be sure to share your comments with our team, especially to our food and beverage team regarding your great feedback on your dining experiences. I am sure that this feedback will...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Minibar
Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Situated on 11 lush, resort-style acres just minutes from the centre of Townsville and only two kilometres from the airport, the Mercure Hotel Townsville offers a tranquil, relaxing choice for business and holiday travellers visiting this beautiful gateway to the Great Barrier Reef. From the moment you arrive, you will enjoy a destination like no other hotel in Townsville. The comfort of our accommodation, complemented by warm, personalised guest service, ensures a truly relaxing stay. ... more   less 

Additional Information about Mercure Townsville

Address: 166 Woolcock Street, Townsville, Queensland 4812, Australia
Region: Australia > Queensland > Townsville
Price Range: $101 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Townsville 4*
Number of rooms: 162
Reservation Options:
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Also Known As:
Mercure Townsville Hotel Townsville
Mercure Hotel Townsville
Accor Hotel Townsville
Hotel Style:
#1 Green Hotel in Townsville
#7 Luxury Hotel in Townsville
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Townsville staff and other travellers.
3 questions
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Gorokan, New South Wales, Australia
over a year ago

See all questions (3)

Questions? Get answers from Mercure Townsville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lake view with balcony”
darrenb166, 31 Mar 2017 | Read review
“ask for a renovated room”
KennethBrisbane, 19 Mar 2017 | Read review
“enquire about the rooms with lakeview”
J0anned568, 16 Mar 2017 | Read review
“Get one without bugs”
roryp435, 6 Mar 2017 | Read review
“Do not use disabled rooms alone.”
jof772, 25 Feb 2017 | Read review
5 of 5