We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Mercure Townsville

Show Prices
GreenLeadersGold level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 1 more site!
Professional photos
Mercure Townsville
View Map
{"widget":{"name":"ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

816 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 794: English reviews
Sydney, Australia
Reviewed yesterday NEWvia mobile

I stayed recently overnight before a business meeting. The Mercure is in a great spot not too far from the airport and a cheap taxi ride. I was upgraded to a balcony room overlooking the lake in a quiet part of the property. The room was clean, recently renovated and the bed was very comfortable. The welcome gifts of bottled...

 Report
Helpful?
Thank Jclymt
Cairns, Australia
Reviewed 5 days ago NEW

Stayed for 3 nights for my birthday. My partner had organised many gifts for me and the hotel staff made sure each was perfect. We arrived to a free room upgrade! And found a beautiful chocolate platter with 'happy birthday' written on once in the room! Buffet breakfast was beautiful. The staff managed to set up a private candle lit...

 Report
Helpful?
Thank Kayla1224
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear Kayla1224, We very much appreciate your great comments regarding your stay at the Mercure Townsville. It is always such a pleasure to receive positive feedback. I will be sure to share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve...

Mount Isa, Australia
Reviewed 2 weeks ago

We recently stayed here overnight on our way home from holidays. We booked a family room which was very clean and tidy. The motel has free wifi, easy to connect and definitely not slow. The " pillow menu " is a great idea. You are able to call reception and request a pillow that suits you. They have a 24hr...

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank MtIsaTraveller
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear MtIsaTraveller, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always such a pleasure to receive positive feedback, we are very pleased to here how much you enjoyed our Pillow Menu we offer here at the hotel, I will be sure to share your comments with our team. I am sure that this...

Reviewed 3 weeks ago via mobile

After that 4 and 1/2hr drive from Cairns, we were so much happy to be here. It's just everything that you need. Let me start with the room: it's everything that you need! No more no less. Restaurant: No need to go somewhere! It offers good food and the presentation is excellent. It's just like having a fine dining with...

 Report
Helpful?
3Thank Marylou L
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear Marylou L, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always such a pleasure to receive positive feedback. I will be sure to share your comments with our entire team, and certainly pass on your comments to Brent who it sounds like would have been looking after you in Celsius Restaurant &...

Reviewed 4 weeks ago via mobile

We were in Townsville overnight on business and our agent had booked us here as there is not a lot of choice- standard as you would expect for this chain serviceable clean but just another hotel room with by the book service

 Report
Helpful?
Thank Michael S
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear Michael S, We very much appreciate your comments regarding your stay at the Mercure Townsville. Thank you for sharing your experience, and we hope to welcome you back in the future. Sincerely, Alex Bartlett

Bedourie, Australia
Reviewed 4 weeks ago

Great service, very friendly staff, excellent restaurant and great rooms. Check in and out is a breeze the location is central to all in Townsville. View of the lake is fantastic. Rooms are very clean and air conditioner is turned on prior to your arrival.

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank Gordon J
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear Gordon J, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Cairns, Australia
Reviewed 4 weeks ago

I have stayed at this property many times now and they always offer great service, nice clean rooms, friendly staff and well maintained grounds. I love the consistency that this hotel offers, very important to a frequent solo traveller.

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank travelforevermore
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear travelforevermore, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank...

Reviewed 12 December 2016 via mobile

We have stayed here before when visiting family. First impressions are really disappointing and each time we visit no improvement. I've just read management states it's hard to keep grounds looking good with water restrictions and I'm sorry that's a cop out. Being from this industry having the right staff is the key and after watching your grounds staff if...

 Report
Helpful?
Thank Sue W
Main Beach, Australia
Reviewed 8 December 2016

Stayed here for a night on our way to magnetic island, very nice hotel, breakfast the next day was very nicely presented. Staff are very friendly and we ate that evening in their restaurant, I loved my steak meal. Now we have returned on our return from magnetic and very impressed with our check in.

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank ali301
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear ali301, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank...

Brisbane, Australia
Reviewed 6 December 2016

Back again to the Mercure for our third conference in three years. Another great stay with all our delegates extremely happy. The new AV had been installed the night before we arrived. Was I nervous about that? Of course! It worked like a charm though and really made a difference. Fantastic catering again. The Chefs here really know how to...

 Report
Helpful?
Thank Kellie D
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear Kellie D, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Paul & Katrina. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the...

154 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (121)
Viewed
Dining (6)
Viewed
Business Centre/Function Rooms (4)
Viewed
Pool/Beach Area (15)
Viewed
Room/Suite (21)
Viewed
Hotel & Grounds (18)
Viewed
View from Room (6)
Viewed
Bathroom (3)
Viewed
Other (48)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (33)
Viewed
Hotel & Grounds (4)
Viewed
Room/Suite (10)
Viewed
Business Centre/Function Rooms (2)
Viewed
Dining (6)
Viewed
Other (11)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Townsville hotels
4.0 km away
Quest Townsville
Quest Townsville
#1 of 41 in Townsville
322 reviews
4.8 km away
The Ville Resort-Casino
The Ville Resort-Casino
#6 of 41 in Townsville
686 reviews
3.8 km away
Grand Hotel and Apartments Townsville
Show Prices
Show Prices
Show Prices
3.2 km away
City Oasis Inn
City Oasis Inn
#10 of 41 in Townsville
276 reviews
3.6 km away
Hotel Grand Chancellor Townsville
4.4 km away
Oaks M on Palmer
Oaks M on Palmer
#7 of 41 in Townsville
441 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Situated on 11 lush, resort-style acres just minutes from the centre of Townsville and only two kilometres from the airport, the Mercure Hotel Townsville offers a tranquil, relaxing choice for business and holiday travellers visiting this beautiful gateway to the Great Barrier Reef. From the moment you arrive, you will enjoy a destination like no other hotel in Townsville. The comfort of our accommodation, complemented by warm, personalised guest service, ensures a truly relaxing stay. ... more   less 

Additional Information about Mercure Townsville

Address: 166 Woolcock Street, Townsville, Queensland 4812, Australia
Region: Australia > Queensland > Townsville
Price Range: $103 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Townsville 4*
Number of rooms: 162
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Travelocity and Priceline so you can book your Mercure Townsville reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Townsville Hotel Townsville
Mercure Hotel Townsville
Accor Hotel Townsville
Hotel Style:
#1 Green Hotel in Townsville
#5 Luxury Hotel in Townsville
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Mercure Townsville staff and other travellers.
3 questions
Ask a question
Gorokan, New South Wales, Australia
over a year ago

See all questions (3)

Questions? Get answers from Mercure Townsville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For a really quiet room, as for one away from Woolcock street and facing the lake at the back of the property.”
 of 5 bubbles MushnKit, 19 Nov 2016 | Read review
“We had a view over the little lake. Very nice.”
 of 5 bubbles Mark_Brenda_TX, 15 Nov 2016 | Read review
“From experience all rooms are of comparable standard”
 of 5 bubbles F5547ZDpaulb, 26 Oct 2016 | Read review
“get the second floor room facing to the lake”
 of 5 bubbles AgusS_13, 27 Sep 2016 | Read review
“Avoid rooms in the block 160 to 166.”
 of 5 bubbles themets2016, 22 Sep 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay