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Mercure Townsville

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Mercure Townsville
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816 Reviews from our TripAdvisor Community

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Showing 794: English reviews
Australia
Reviewed 21 December 2014

Thankfully, I only stayed here for one night. My room was very tight on space. Barely enough room to fit one suitcase and a backpack. I'd pay the extra and opt for a larger room if I had to stay longer than one night or I was travelling with a partner/family etc. Bar meal was good and the staff friendly...

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Helpful?
1Thank Leo S
MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear Leo We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive feedbacks from our guest so we can make sure we provide the best to our guests. Apologies that your room size was not meet your expectations; we have four wings with five different room types. As you have...

Townsville, Australia
Reviewed 21 December 2014

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank Town S
MercureTownsville, Manager at Mercure Townsville, responded to this review

townsville
Reviewed 19 December 2014

We recently stayed here in a family room. Having stayed several times before over past few years we were looking forward to another great stay. However, something has changed as it was dirty in areas, the food especially breakfast was very average. Outside our room we counted over 20 cigarette butts in the grass. Not pleasant, especially with kids. There...

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Helpful?
1Thank Mimmy14
MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear Mimmy 14 Thanks for your detail description your recent experience with us at Mercure Townsville. I am thrilled you enjoyed the tropics and our hotel environment in your stays at Mercure. It is certainly a beautiful experience to take a break from crowds and enjoy the atmosphere and views. I am so sorry to hear of your unfulfilled breakfast...

Reviewed 17 December 2014 via mobile

The pool / bar area is great but when we asked for some cocktails during our dinner the (very young boys or bar staff ) had no idea about making them and it showed with the lack of presentation and volume for these $14 cocktails! Then breakfast also was a fail as the $15 per person buffet would have been...

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Helpful?
Thank Murray-Griffin
MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear Murray-Griffin Thank-you so much for taking the time to provide us with your feedback in regards to your recent stay at Mercure Townsville. I am so disappointed to hear of your unfulfilled breakfast experience and cocktails. I have spoken in detail about this with my Food and Beverages Supervisor and forward to our Head Chef for further investigation. This...

Surfers Paradise, Australia
Reviewed 15 December 2014

If your expecting a resort or hotel you will be disappointed... It's a motel... Small clean rooms with no balcony or view which would be fine if you only paid $70 a night but not at $129... So if u get it for 70 stay a night but one night is all you need. There is no wifi in the...

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Helpful?
1Thank Meandfriends2014
MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear Meandfriends2014 Thank you for taking the time to tell us about your experience at the Mercure Townsville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest...

Reviewed 8 December 2014

Seriously.... The heat is a shocker so to get some respite after work and have a cold beer next to the pool was bliss. Ate from the bar or restaurant menu and can recommend this. Room was clean and comfortable, staff attentive and friendly. Only a few kilometres to The Strand. Couldn't get wifi in room but do have Ethernet.

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Helpful?
Thank Chris P
MercureTownsville, Manager at Mercure Townsville, responded to this review

Hi Chris, Thank you for your comments about your recent stay at the Mercure Townsville. We are extremely pleased you have enjoyed your past two stays with us and we appreciate you taking the time to share your comments. The team will be delighted to hear that you found the service exceptionally friendly and helpful, it is certainly something we...

Shailer Park
Reviewed 7 December 2014

Convenient location close to airport shops etc. front of house staff were very friendly and helpful. The room was ok nothing to complain about, but it did seem a little tired, it looked like effort had been made to update via painting however remnants of paint left on the carpet. Having said this the room was compact and comfortable for...

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Helpful?
Thank Keith M
MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear Keith, Thank you for providing your feedback on your recent stay. We value your comments as this provides us with an opportunity to improve our products and services constantly in achieving the overall guest experience at our property. Contents of your feedback were noted and we have had a closer look at the areas that were highlighted in your...

Brisbane
Reviewed 3 December 2014

The hotel looks nice from the outside however it is set out a little strange with pathways leading to two storey blocks of rooms. The rooms are a decent size but very out dated and the bathroom was far from clean. The room was also filled with mosquitos when I arrived and I had to request some fly spray to...

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Helpful?
Thank fussycr
MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear Fussycr Thank you for taking the time to offer your feedback after staying at Mercure Townsville. I apologise the rooms were not to the standard you would have liked. Our guests often comment on how spacious and well-equipped the rooms are to their stay, so I appreciate your opinion. I am pleased to inform you that we are in...

Cloncurry, Australia
Reviewed 3 December 2014

Was only there for the one day although my hubby stayed for a few it was not too bad and had everything very close shopping, Food it was very clean and comfortable unfortunately there is a lot of noise from traffic and the busy area that it is in. Other than the pool and the nice Eatery it doesn't offer...

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Helpful?
Thank Fiona629
MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear Fiona Thank you for taking the time to write feedback in regards to your recent stay at Mercure Townsville. I am thrilled you enjoyed the tropics and our hotel environment from your room. It is certainly a beautiful experience to take a break from crowds and enjoy the atmosphere and views. We do have nice basketball court and tennis...

Kolkata (Calcutta), India
Reviewed 1 December 2014

Very nice hotel. Positives - The pool, the staff, the reception just the ambience of it plus nice rooms. Negatives if I am being picky - lack of light in room (especially in the bathroom in front of mirror - real problem to shave), NO Wifi made worse by positioning of table and tv(you can't watch tv while working on...

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Helpful?
Thank Kanad
MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear Kanad, Thanks for your feedback A bit of a mixed bag this one! It’s great you enjoyed our pool area and thought overall Mercure Townsville was a nice place. I apologize the bathroom lighting was not reached up to your standards. However we are undertaking a massive renovation in near future and your issue will resolve in our republished...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Situated on 11 lush, resort-style acres just minutes from the centre of Townsville and only two kilometres from the airport, the Mercure Hotel Townsville offers a tranquil, relaxing choice for business and holiday travellers visiting this beautiful gateway to the Great Barrier Reef. From the moment you arrive, you will enjoy a destination like no other hotel in Townsville. The comfort of our accommodation, complemented by warm, personalised guest service, ensures a truly relaxing stay. ... more   less 

Additional Information about Mercure Townsville

Address: 166 Woolcock Street, Townsville, Queensland 4812, Australia
Region: Australia > Queensland > Townsville
Price Range: $103 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Townsville 4*
Number of rooms: 162
Reservation Options:
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Also Known As:
Mercure Townsville Hotel Townsville
Mercure Hotel Townsville
Accor Hotel Townsville
Hotel Style:
#1 Green Hotel in Townsville
#5 Luxury Hotel in Townsville
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Townsville staff and other travellers.
3 questions
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Gorokan, New South Wales, Australia
over a year ago

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Questions? Get answers from Mercure Townsville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For a really quiet room, as for one away from Woolcock street and facing the lake at the back of the property.”
 of 5 bubbles MushnKit, 19 Nov 2016 | Read review
“We had a view over the little lake. Very nice.”
 of 5 bubbles Mark_Brenda_TX, 15 Nov 2016 | Read review
“From experience all rooms are of comparable standard”
 of 5 bubbles F5547ZDpaulb, 26 Oct 2016 | Read review
“get the second floor room facing to the lake”
 of 5 bubbles AgusS_13, 27 Sep 2016 | Read review
“Avoid rooms in the block 160 to 166.”
 of 5 bubbles themets2016, 22 Sep 2016 | Read review
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