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Townsville Central Hotel

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472 Reviews from our TripAdvisor Community

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Showing 448: English reviews
Townsville, Australia
Reviewed 8 October 2013

We went to the sugar train restaurant for lunch. The waitress Bobbie was wonderful. She has been there for a few years now and she recognized us straight away. Very impressive. All meals were $16. Which made it much simpler. My husband and I both had the grilled fish and salad. Very reasonably priced & a lovely relaxing atmosphere. Would...

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Helpful?
Thank Carmie00
Steve W, General Manager at Townsville Central Hotel, responded to this review

Thanks for your feedback regarding lunch at Sugatrain. I'm glad you found the restaurant enjoyable, and good value for money. Most importantly though, thanks for your comments regarding our supervisor, Bobbi. I'll make sure she's aware of your praise, and we look forward to seeing you again at Sugatrain.

Townsville
Reviewed 6 October 2013

Review collected in partnership with Easytobook.com
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Thank pribaz
Steve W, General Manager at Townsville Central Hotel, responded to this review

Cooktown
Reviewed 29 September 2013 via mobile

We booked a hotel at the last minute late at night as we were travelling. We got a great price and a welcoming arrival even though it was midnight. The manager was extremely helpful and the room, though small as other reviews have said, was clean and comfortable. There was a range of tv channels and pay per view movies...

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1Thank rafaki
Steve W, General Manager at Townsville Central Hotel, responded to this review

Dear rafaki, Thank you for your wonderful review. It is always pleasing to read positive feedback. ibis Townsville has a 24 hour reception making it convenient for our guests who do arrive late. We take pride in our services and guest rooms. We have a dedicated Housekeeping team to maintain the cleanliness of the rooms and all teams understand the...

Townsville, Australia
Reviewed 24 September 2013

Thanks for a great stay & especially thanks to the amazing Manager who was so incredibly kind as to give my daughter & I complimentary breakfast vouchers after he found out we had no money for breakfast & I was taking my daughter to the Hotel Ibis for her 13th Birthday as our free night with Accor. Thanks so much...

Review collected in partnership with Accorhotels.com
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Thank legend1958
Steve W, General Manager at Townsville Central Hotel, responded to this review

Dear legend1958, Thank you for reviewing your fantastic experience at Hotel ibis Townsville. It is great you thought of us to celebrate your daughters 13th birthday. Our team makes the effort to find out our guests stories; a birthday is important as it is a celebration and it is great to see you were invited to Sugatrain for a complimentary...

Noosa, Australia
Reviewed 20 September 2013

I am writing this review whilst still in bed at this hotel! Firstly, after a looooong drive it was lovely to be greeted by the vey helpful and polite Dylan. This guy is a credit to the Accor group. Room was clean and comfortable. Beds reasonable. No issue with room (though my husband would have liked a larger tv because...

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1Thank misspearl1974
Steve W, General Manager at Townsville Central Hotel, responded to this review

Dear misspearl1974, Thank you for your great review. It is always a pleasure to receive positive feedback regarding our guests stay. We are a passionate hotel and will go the extra mile for everyone who walks through our doors. Dylan and the rest of our team understand the importance of customer service and how our services contribute to the overall...

Reviewed 12 September 2013

I was a bit disappointed by the rooms...dark and tiny! The staff at reception were a mixed bag, some really lovely and some indifferent: I was only given a message 4 hours after it was received!!!...I would not stay there again, although the breakfast was excellent and so was the location! Glad it was only for one night!

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Thank jacquelinem449
Steve W, General Manager at Townsville Central Hotel, responded to this review

Dear jacquelinem449, Thank you for your review. Our rooms are small due to the layout of the building; however we do maintain a clean environment. Our Reception teams are friendly and are worrying you did not receive consistent service during your stay. I will be discussing your review at our next meeting. It is important that our teams are made...

Brisbane, Australia
Reviewed 10 September 2013

Review collected in partnership with Accorhotels.com
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1Thank Chris2825
Steve W, General Manager at Townsville Central Hotel, responded to this review

McLaren Vale
Reviewed 9 September 2013

Review collected in partnership with Accorhotels.com
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Thank ZeldaBee
Steve W, General Manager at Townsville Central Hotel, responded to this review

Gordonvale
Reviewed 9 September 2013

Review collected in partnership with Accorhotels.com
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Thank Eileenlis
Steve W, General Manager at Townsville Central Hotel, responded to this review

An Accor traveller
Cairns, Australia
Level Contributor
4 reviews
4 hotel reviews
2 helpful votes
Reviewed 8 September 2013

Review collected in partnership with Accorhotels.com
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1Thank An Accor traveller
Steve W, General Manager at Townsville Central Hotel, responded to this review

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Pool
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Townsville Central Hotel is a 4 star hotel offering stylish accommodation in the heart of the city. Located on vibrant Palmer Street, guests can enjoy a range of dining options at the surrounding cafes, bars and restaurants. Townsville's main shopping mall, Flinders Mall, is close by and there is easy access to the city's entertainment highlights. Centro Bar and Grill is located within the hotel and guests may choose to dine or enjoy a quiet drink. Centro is open for breakfast and dinner. Staying at Townsville Central Hotel also offers access to the popular Strand Park, with a swimming pool, lovely beaches, community art displays and public events. Many of Townsville's attractions are nearby including the beautiful Magnetic Island which is just a short ferry ride from the city. All guests enjoy free: Wi-Fi and on-site parking. Enjoy your stay! ... more   less 

Additional Information about Townsville Central Hotel

Address: 12-14 Palmer St, Townsville, Queensland 4810, Australia (Formerly Ibis Townsville)
Region: Australia > Queensland > Townsville
Price Range: $71 - $104 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Townsville Central Hotel 4*
Number of rooms: 117
Reservation Options:
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Also Known As:
Hotel Accor Townsville
Hotel Style:
#10 Business Hotel in Townsville
#14 Luxury Hotel in Townsville
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Questions & Answers

Questions? Get answers from Townsville Central Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“make sure the lights work”
 of 5 bubbles Z4367KQmichelem, 31 Jul 2016 | Read review
“Regulating air con was an issue as was noise from a guest in another room. Really good value for money easy parking and central to everything.”
 of 5 bubbles 490belindah, 11 Jul 2016 | Read review
“rooms are small but quiet”
 of 5 bubbles keithrobbie, 24 Jun 2016 | Read review
“away from lifts”
 of 5 bubbles Y6996GNkarenw, 19 May 2016 | Read review
“Palmer Street is the future outdoor dining district of Townsville. It's a really convenient location. Let's hope the restaurants improve.”
 of 5 bubbles Garden_Designer43, 10 Jan 2016 | Read review
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