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Novotel Melbourne South Wharf

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7 Convention Centre Place South Wharf, Melbourne, Victoria 3006 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (236)
Room & Suite (31)
Dining (22)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 20-11-10 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Novotel Melbourne South Wharf
Updated 20-11-10 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#20 of 168 hotels in Melbourne
Location
Cleanliness
Service
Value
Travellers' Choice
Discover South Wharf, Melbourne’s new playground to meet, dine, shop and stay. The newly built four star Novotel Melbourne South Wharf stands proudly in one of Melbourne’s oldest locations, the historic South Wharf promenade. In contrast to the maritime docks and cargo sheds, is the contemporary architecture of Melbourne’s newest buildings and attractions. The hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere’s largest meeting space and the DFO South Wharf with 180 premium retail outlet stores on offer. The shimmering gold hotel tower spans 26 levels and boasts 347 accommodation rooms and suites, with views across the city skyline or towards Port Philip Bay. All rooms and suites feature modern and thoughtfully designed bathrooms with walk-in showers and back-lit mirrors. Hotel guests enjoy access to a 24 hour fitness center with the latest cardio and weight training equipment on offer.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Taxi service
Business Centre with Internet Access
Paid private parking on-site
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Happy hour
Kids' meals
Outdoor dining area
Special diet menus
Children Activities (Kid / Family Friendly)
Highchairs available
Conference facilities
Meeting rooms
Baggage storage
Concierge
Convenience store
Currency exchange
Non-smoking hotel
Shops
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
City View
Languages Spoken
English
394Reviews10Q+A33Room tips
Traveller rating
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Popular mentions
MissMicha wrote a review Aug. 2020
Sydney, Australia67 contributions75 helpful votes
My partner and I stayed during a convention in September 2019 and the location was perfect as the event was at the convention centre next door. The rooms were clean and comfortable and the staff were friendly and efficient.
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Date of stay: September 2019
Location
Service
Trip type: Travelled on business
2 Helpful votes
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Response from Timothy Cannon, General Manager at Novotel Melbourne South Wharf
Responded Aug. 31, 2020
Dear MissMicha, Thank you for taking the time to share your experience with others online. We are glad that you enjoyed your stay with us and we hope to welcome you back again when we are all traveling again. Stay Safe,
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michlaz21 wrote a review Mar. 2020
Sydney, Australia318 contributions76 helpful votes
+1
Where do I start, we book 6 rooms for a work conference, booking was under my name and my sister name. We are both gold Accor members. When we arrived you have to take your bag upstairs to reception. Check went well, gave everyone details and arrival times as people were arriving at different times and day. Room are nice, bed comfortable, it can get a little noisy as next to freeway. House keeping broke my razor reported it and hotel credit me, on my last night coming back from being out at the conference and Dinner my pillowcase was taken and replaced with hotel lien, when I notified hotel they advised that they needed to go through all the lien to find and Instead if I email them pillowcase that I purchased the would refund me. I advised Zoe the night manager not a problem and get back to her she assured me that she would leave notes at reception for when I check out. Finically get to bed at almost midnight and my AC decides to make loud noise, I report it, I was asked to move room though due to being so late I decided to stay and sleep without AC. Check out experience was a nightmare, Rofi was unable to check us out and sort out the pillow case and razor credit. Firstly she was unable to find the booking, only to realise she had the wrong room number. Once she found the booking she advised that it was all sorted. I said that can’t be because Zoe advised there would be notes on the system as I needed to contact you to sort out the pillowcase. After providing my personal credit card Rofi was going to charge my personal credit card for work charges after explaining it all and advising that they are separate matters. They merged other room charges into my room total of $10 I asked Rofi to charge the original credit card in the system though Rofi deducted the charges from the credit that was on the system. I explained to a Rofi that the credit was for my own personal and was separate for the broken razor. In the end after 30min she advised that she will leave everything for you to sort out as she was unable to complete. It was quite frustrating in both parties. I received a credit for the razor after weeks of trying to get in contact with hotel. As for my pillow case I was advised that my stay was escalated to the manager Ben, who I left a number of phone calls msg to return my call and email though it now been over a month and still nothing for the manger. Would I recommend this hotel no, even being a gold Accor member I have never being treated like this, there are other hotels next to the convention centre that are far better than this. It’s disappointing that I even had to write this review though only because the manager has not return any of my calls, emails or refunded me for my pillowcase which house keeping lost.
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Date of stay: March 2020Trip type: Travelled on business
4 Helpful votes
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ahoteljunkie wrote a review Mar. 2020
Melbourne, Australia34 contributions47 helpful votes
If you are looking for a hotel that ticks all the boxes and won’t break the budget look no further. The Novotel South Wharf Melbourne. Surrounded with amazing shopping, DFO (shoppers paradise), and great restaurants and bars all along the Yarra. If you crave more you also have the Crown Casino only a short walking distance away. You can also jump on the City Circle/ tram if walking isn’t your thing and travel the whole city for free, hop on and off within the CBD at no cost and explore the beautiful city of Melbourne. So much to see and do. The buffet breakfast and restaurant at the Novotel also offer quality food at a reasonable price. The hotel is set back so you also enjoy a peaceful and comfortable rest when you need it. Can’t go wrong
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Date of stay: February 2020Trip type: Travelled as a couple
2 Helpful votes
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Response from Timothy Cannon, General Manager at Novotel Melbourne South Wharf
Responded Mar. 10, 2020
Dear ahoteljunkie, Thank you for taking the time to share your review with others online. We are thrilled that you enjoyed your stay with us and took advantage of our great location to explore Melbourne. We look forward to welcoming you back again soon. Kind regards,
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Sarah wrote a review Feb. 2020
Shepparton, Australia101 contributions73 helpful votes
My partner and I stayed here on a Saturday night as we had a family event in Port Melbourne. Convenient parking right next to the hotel so you wouldnt even bother with valet. DFO right across the door step is perfect for shopping. Plenty of Ubers waiting around so only 10 minutes to the venue in Port Melbourne. Hotel was very clean and modern. Couldnt fault the room. 11am check out with a hangover is always a win.
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Date of stay: November 2019Trip type: Travelled as a couple
2 Helpful votes
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Response from Timothy Cannon, General Manager at Novotel Melbourne South Wharf
Responded Feb. 27, 2020
Dear destiny m Thank you for taking the time to share your experience others following your stay. We are delighted that you enjoyed your stay with us and that found our great location to be convenient for getting to your event and the shopping :-) We hope to welcome you back again soon. Kind regards,
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Nan24a wrote a review Feb. 2020
Christchurch, New Zealand19 contributions43 helpful votes
Anyone thinking about staying at this hotel ..... DO IT ! My sister and I travelled from NZ to Melbourne for a girls shopping trip. When we entered the hotel we were greeted by George who welcomed us with enthusiasm. He made sure we were treated like we were important, We loved his sense of humour. He went out of his way to make us feel like we were VIPs. Over the next 3 days we were his priority whenever he saw us coming or going. We found a bottle of champagne waiting for us on ice in our room. The concierge were also fantastic and welcoming. The hotel restaurant served up a lovely snapper for our dinner. It was so good we ate in the restaurant twice. I cannot recommend this hotel highly enough.
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Date of stay: February 2020
Location
Service
Sleep Quality
2 Helpful votes
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Response from Timothy Cannon, General Manager at Novotel Melbourne South Wharf
Responded Feb. 27, 2020
Dear Nan24a, Thanks so much for taking the time to share your review with others online. We are thrilled that you enjoyed your stay and dinning experience in Mr Carpano. We absolutely agree that George is amazing and we are lucky to such a great team here at the Novotel Melbourne South Wharf. We hope to see you again soon. Kind regards,
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PRICE RANGE
US$98 - US$209 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaVictoriaMelbourne
NUMBER OF ROOMS
347
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Frequently Asked Questions about Novotel Melbourne South Wharf
Which popular attractions are close to Novotel Melbourne South Wharf?
Nearby attractions include DFO South Wharf (0.1 km), Polly Woodside - Melbourne's Tall Ship Story (0.3 km), and South Wharf Promenade (0.1 km).
What are some of the property amenities at Novotel Melbourne South Wharf?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Novotel Melbourne South Wharf?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Melbourne South Wharf?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Melbourne South Wharf?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Novotel Melbourne South Wharf?
Conveniently located restaurants include Byblos Bar & Restaurant, BangPop, and Akachochin.
Are there opportunities to exercise at Novotel Melbourne South Wharf?
Yes, guests have access to a fitness centre during their stay.
Is Novotel Melbourne South Wharf located near the city centre?
Yes, it is 0.9 km away from the centre of Melbourne.
Are any cleaning services offered at Novotel Melbourne South Wharf?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Melbourne South Wharf offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to Novotel Melbourne South Wharf?
Many travellers enjoy visiting Old Melbourne Gaol (2.3 km), St. Patrick's Cathedral (2.8 km), and Rippon Lea Estate (7.3 km).