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Crown Metropol Melbourne

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#23 of 156 Hotels in Melbourne
Certificate of Excellence
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Crown Metropol Melbourne
Crown Metropol Melbourne
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3,567 Reviews from our TripAdvisor Community

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Showing 3,495: English reviews
Sydney, Australia
Reviewed 25 January 2016

Crown is the perfect hotel for business or pleasure. Location spot on. Well set up. Rooms very comfortable and just what you need for travel and the service great. Pool and gym is great for breaking up the business trip or day exploring Melbourne and the restaurants within the Crown complex are fantastic.

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Helpful?
3Thank markgz2016
CrownHotels, General Manager at Crown Metropol Melbourne, responded to this review

Thank you for your review It sounds like you had a great stay whilst here in Melbourne. I am very pleased my team took great care of you and you enjoyed the room & facilities of the Hotel. Let me know when you plan your next trip so I can say hello. Kind regards, Harley Moraitis General Manager Crown Metropol...

Sydney, Australia
Reviewed 25 January 2016 via mobile

The room was upgraded upon arrival, which was such a win! The room was amazing, all the musts, a great view, great bed and a nice bathroom. The hotel had a good breakfast spread with the option of al Le cart, and delicious coffee. However, The real winner for this hotel is the pool. A roof top pool with high...

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Helpful?
3Thank RebeOsh
CrownHotels, General Manager at Crown Metropol Melbourne, responded to this review

Thank you for your review. I am very pleased you took advantage of the pool facilities, located on the 27th floor. The view from there is just stunning looking over the city skyline. Melbourne is also renowned for coffee, it was pleasing to read we lived up to expectations! We hope to see you again soon. Kind regards, Harley Moraitis...

Perth, Australia
Reviewed 25 January 2016

Stayed 3 nights for the tennis and very much enjoyed the hotel. Not as luxurious as the Perth Metropol but still very good. Clean rooms, good view and close to everything we needed especially the tennis and DFO for shopping. Only negative was the towels seemed old and full of holes...not what you would expect from this hotel. But overall...

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Helpful?
2Thank Troydan7
CrownHotels, General Manager at Crown Metropol Melbourne, responded to this review

Thank you for your review. Firstly let me apologise about the standard of the towelling you received during your stay. This is by no means the expectation, and I can assure you this will be addressed. It was lovely to read however that you enjoyed your overall stay and the Tennis whilst here in Melbourne! We look forward to welcoming...

Belgrade
Reviewed 25 January 2016

Unbelievable luxury, great pool, but with many kids running around. Rooms great, spacious, and fantastically designed. Staff as hospitable and courteous as they possibly can be. The 28 upgrade is a must, luckily it was in my programme from the start. The only setback is the queue at the reception, even when you are a 28 member...

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Helpful?
6Thank Bojan P
CrownHotels, General Manager at Crown Metropol Melbourne, responded to this review

Thank you for your review. It was fantastic to read you enjoyed the accommodation, service and facilities at the property. Level 28 Skybar Lounge is always a fantastic addition to the hotel experience. I apologise if there was a slight delay at the reception desk, I am pleased this did not affect your overall stay. Kind regards, Harley Moraitis General...

Sydney, Australia
Reviewed 24 January 2016

Lovely hotel, rooms are spacious rooms and very clean, close to city. Staff are very friendly. The décor is very different but very well done, The pool floor has amazing views of the city of Melbourne.

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3Thank Fiona G
CrownHotels, General Manager at Crown Metropol Melbourne, responded to this review

We appreciate you taking the time to write your review. It sounds like you had a relaxing and enjoyable stay. Melbourne is a fantastic city, and I am pleased you made us your home during the Australian Open. We look forward to welcoming you back in the future. Kind regards, Harley Moraitis General Manager Crown Metropol Melbourne 61 3 9292...

Footscray
Reviewed 24 January 2016

Stayed here Christmas night and had a wonderful stay. Gorgeous room, fantastic staff who made us feel very welcome and special. As always the hotel is very luxurious (what you would expect from Crown), service was exceptional and I look forward to staying here again.

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Helpful?
2Thank Melissa P
CrownHotels, General Manager at Crown Metropol Melbourne, responded to this review

Thank you for your review. It was fantastic to read that you enjoyed the service provided by my team. Rest assured I have passed on your lovely comments to them personally. I hope you had a relaxing time over Christmas and the holiday period and look forward to welcoming you back! Kind regards, Harley Moraitis General Manager Crown Metropol Melbourne...

Sydney, Australia
Reviewed 24 January 2016

This hotel is massive - you can't go anywhere without encountering multiple people. Wait times for lifts can be substantial. Pool and spa isn't relaxing when full of kids. The spa / sauna set up in the mens change room was out of operation for our stay. The rooms are quite pleasant and decent outlook. Toiletries are generic 'Crown' brand...

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1Thank AustMat
CrownHotels, General Manager at Crown Metropol Melbourne, responded to this review

Thank you for taking the time to your post review. Although we are a large Hotel and the school holidays are a particularly popular time for all Hotels, it disappoints me that the service you experienced was not to standard and I would like to extend my apologies. I would love the opportunity to run through these points in greater...

East Midlands, UK
Reviewed 23 January 2016 via mobile

This hotel is part of a much bigger complex, with other Crown hotels, cinema, casino, shopping precinct etc. Not usually the sort of place we'd book, but it was good. The room was a very good size. We requested a room on higher floor to get the best views of the city (2041), which was lovely. A very large room...

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Helpful?
3Thank CAF-NGP
CrownHotels, General Manager at Crown Metropol Melbourne, responded to this review

Thank you for your review. It sounds like you enjoyed all aspects of your stay including the room, the views and the proximity to all things Melbourne! Although I appreciate your preference for a more boutique-style Hotel, I hope that we do get the opportunity to welcome you back. Kind regards, Harley Moraitis General Manager Crown Metropol Melbourne 61 3...

Melbourne, Australia
Reviewed 22 January 2016 via mobile

I love the Metropol but the beds are just way too hot. I've stayed here now a few times and the pillows and mattress are too hot. Maybe it's just me, but if you're normally hot in bed (no pun intended ) then you won't get a good night sleep. Shame, but I'll stay elsewhere now.

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2Thank GoodieAU
CrownHotels, General Manager at Crown Metropol Melbourne, responded to this review

I would love to discuss your feedback when you have a moment. I understand that bedding is a very personal choice and I do have a number of options I would like to propose, if you find the existing bedding too warm for you. Please feel free to contact me when you have a moment and I am confident we...

Ipswich, Australia
Reviewed 22 January 2016

Stayed here for four days in January 2016. Very spacious rooms, very clean and kept that way by cleaning staff. Quite a good location and a pleasant walk into the city (a taxi fare is about $10 but depends where in the CBD you want to go and the time of day regarding traffic). Also a very pleasant walk along...

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Helpful?
2Thank Chris F
CrownHotels, General Manager at Crown Metropol Melbourne, responded to this review

It sounds like you had a great 4 day stay with us and enjoyed both the room & our location. Thank you for taking the time to post your feedback. Our wi-fi signal is usually quite strong so I would be keen to investigate this one for you when you have a moment. Feel free to contact me at your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Experience contemporary luxury in its purest form at Melbourne's Crown Metropol hotel.Your senses will be heightened with the many special touches that make every stay both relaxing and memorable. From the moment you take in the hotel's elegant form and enter the uniquely designed reception area, you will feel a sense of peace and calm that makes every visit to Crown Metropol a welcome escape from day-to-day life. ... more   less 

Additional Information about Crown Metropol Melbourne

Address: 8 Whiteman St, Melbourne, Victoria 3006, Australia
Region: Australia > Victoria > Melbourne
Price Range: $245 - $683 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crown Metropol Melbourne 5*
Number of rooms: 658
Reservation Options:
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Also Known As:
Crown Metropol Hotel Melbourne
Hotel Style:
#8 Business Hotel in Melbourne
#8 Spa Hotel in Melbourne
#18 Family Hotel in Melbourne
#21 Romantic Hotel in Melbourne
#22 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from Crown Metropol Melbourne staff and other travellers.
27 questions
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Manchester, United Kingdom
over a year ago

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Questions? Get answers from Crown Metropol Melbourne staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Tell them you want a genuine city view room (a lot look out onto carparks)”
 of 5 bubbles Austgent1, 26 Feb 2017 | Read review
“Book well in advance and look for a promotional price”
 of 5 bubbles 5starbudget, 15 Feb 2017 | Read review
“High Floor”
 of 5 bubbles 963pennyt, 13 Feb 2017 | Read review
“Our room was 2556 and had great city views.”
 of 5 bubbles LorisSalerno, 12 Feb 2017 | Read review
“Higher floors have better views!”
 of 5 bubbles JCJCA, 10 Feb 2017 | Read review
5 of 5