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We called 2 hours before arrival and told rooms are 'guaranteed' ready for check in from 2pm. We arrived at 4pm to be told the room was not ready.
This completely disrupted a very special and carefully planned evening.
For a $500 a night premium...More
2 Thank Giddyup124124
Response from CrownHotelsAu, General Manager at Crown Metropol MelbourneResponded 5 September 2016
Thank you for you review. I was naturally disappointed to read of your experience at the hotel.
Whilst all efforts are made for rooms to be available from 2pm, in some cases depending on a guest's specific request this may be delayed. I apologise if...More
Crown is always a delight to stay at , having booked three rooms due to an event being held I was extremely pleased. The staff were polite and always smiling and happy to help. The rooms were lovely and spacious with plenty in it!. The...More
2 Thank Belinda N
Response from CrownHotelsAu, General Manager at Crown Metropol MelbourneResponded 13 September 2016
Thank you for your lovely review, Belinda!
I was so pleased to read that you're a fan of Crown and that my staff looked after you during your most recent stay.
Your feedback regarding the friendly service, spacious rooms and lovely food was also greatly...More
I had an overnight stay here and loved it. As you would expect from a Crown property that have the systems down pat.
Overall I can't make any complaints or criticism from the stay. Sky Bar on Level 28 is beautiful, we didn't use the...More
we booked room on Hotels.com this time.The price is good.
We will go back soon and stay.Mel's everything are awesome, crown as well.
beautiful pools beautiful experience in Mel.
but next time i will try to stay at crown tower:)
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Great hotel. Perfect location for business in Melbourne. Connects to mall area with lots of restaurants and entertainment choices. Very close (easy walking distance - across street) to exhibition center. Also crown convention center can be walked to inside parhway. Mr Hive is also a...More
Response from CrownHotelsGM | Property representative |
Thanks for your question.
You most certainly can. Advance bookings are essential, and there is a nominal fee to use the tennis courts. For more information, please contact us directly on +61 3 9292-8888... More
Thanks for your question.
You most certainly can. Advance bookings are essential, and there is a nominal fee to use the tennis courts. For more information, please contact us directly on +61 3 9292-8888.