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Crowne Plaza Melbourne

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Crowne Plaza Melbourne
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1,255 Reviews from our TripAdvisor Community

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Showing 1,200: English reviews
Seoul, South Korea
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

The hotel is located in a good location, easy to look around on foot or by tram etc. When I checked in, I expected an early check in but was not possible and they told me I had to wait until 3 pm but I was able to check in at 3:30 pm. Not a big deal but they didn't... More 

Helpful?
Thank kim20111111
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear kim20111111, Thank you for taking the time to tell us about your recent stay here at Crowne Plaza Melbourne. I am pleased to hear that you found our hotel in a good location and easy access to look around Melbourne and the CBD. We look forward to welcoming you back on your next visit to Melbourne. With kind regards,... More 

Toowoomba, Australia
Level Contributor
521 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
Reviewed 3 weeks ago via mobile

Poked this hotel so my partner could attend a conference across the river at the convention centre. The hotel looks like it was built in the 1970s and it has been upgraded since. The layout is interesting with entry at the check in area then an escalator up to the lift to take you to your floor. We booked with... More 

Helpful?
Thank tigger2594
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear tigger2594, Thank you for reviewing your stay with us. Whilst a mixed review, I was pleased to read that you found your room a good size and we were close to the Melbourne Convention Centre. We look forward to seeing you again soon. With kind regards, Cameron Abbott General Manager More 

Sydney, Australia
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 weeks ago via mobile

Travelled to Melbourne staying for 5 nights at Crowne Plaza, Melbourne for a convention. This is an old hotel that is currently undergoing substantial renovations - or at least there is building on the site. The hotel looked aged but it was really nice on the inside, and I had a fantastic view from my room. I was pretty concerned... More 

Helpful?
Thank Corinne H
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Corinne H, Thank you for your review. I am delighted to hear that you were impressed with our room service meals. I also very much agree, we are indeed well located and with a tram stop right out the front of the hotel, we are ideally accessible to the free Tram zone! I look forward to your return on... More 

Hobart, Australia
Level Contributor
56 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 3 weeks ago

Stayed in the river view King room very comfy bed, good sized bathroom and lovely view. Amazingly quiet and great block out curtains to keep the light out. Had one of the best nights sleep I have had anywhere away from home. A short 2 minute walk to the casino or to many other restaurants along the river for food.... More 

Helpful?
Thank Toni J
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Toni J, Thank you for your feedback regarding your recent visit. I am delighted to hear that you had a wonderful night’s sleep and found our location very convenient to the Casino and plenitude of restaurants around our location. Thank you for highlighting how much you enjoyed your stay. No greater vote of confidence than someone who is happy... More 

Launceston Tas
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 weeks ago via mobile

Stayed for one night, from check in to check out the whole experience was terrible. Checked in with a group of 4 seperate bookings and all 4 people didn't receive all information regarding checkouts, breakfasts etc. staff were only interested in person who was paying the bill. Room was average but was woken up every half hour due to other... More 

Helpful?
Thank 21101984
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear 21101984, Thank you for your feedback. I was disappointed to read your comments regarding your check in experience and welcome the opportunity to discuss further. Please do reach out to me at cameron.abbott@ihg.com as your feedback is very important to me. Kind regards, Cameron Abbott General Manager More 

Wodonga, Australia
Level Contributor
83 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 3 weeks ago

Alistair in reception who checked us in was definitely the best thing about this hotel. He was amazing and such an asset to the business. The twin room we had was very clean with good size beds and river views. The big flaw was apart from a desk and chair there were no other chairs to sit on. Which made... More 

Helpful?
Thank Clearclearclear
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Clearclearclear, I appreciate you taking the time to provide your feedback. I am delighted to hear you enjoyed your river views and thank you for highlighting the service that Alistair provided. I agree that he is certainly an asset to our team and does a wonderful job. We look forward to welcoming you back in the future. Kind Regards,... More 

Purmerend
Level Contributor
270 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 3 weeks ago

Friendly staff but not Crowne Plaza standards. The hotel is located on the river with nice views but it is also very busy with tourists and the hotel seems a bit tired. Rooms are ok but again aging. The Lobby Bar closes at 23:00. Breakfast Buffet is very good.

Helpful?
Thank TRIPSPJLEE
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear TRIPSPJLEE, Thank you for taking the time to share your feedback regarding your recent stay with us. I was disheartened to learn that you did not enjoy your time with us and should you choose to stay with us again, I would welcome to the opportunity for you to contact me directly so that I may oversee your booking... More 

Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago via mobile

I was unfortunate enough to stay during construction work right beside the hotel. The window was full of mosquitoes and flies trying to get in (river to blame?). The room looks tired and in need of a makeover. The view was good, and was treated to an hourly fire show courtesy of the casino across the road.

Helpful?
Thank Sj P
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Sj P, Thank you for your feedback regarding your recent visit at our hotel. Please accept my sincerest apologies for the disturbance you experienced during your stay. Should you be returning to Melbourne, I would be only too happy to personally oversee your booking and can be contacted directly at cameron.abbott@ihg.com. Kind regards, Cameron Abbott General Manager More 

Level Contributor
15 reviews
3 hotel reviews
Reviewed 3 weeks ago

We have stayed here a few times, and have found the over all experience great. The staff very friendly and helpful, and the rooms lovely, and the fact that we keep coming back here speaks for it's self, and most of all the location, everything is around you. We live almost country Melbourne, so enjoy overnight stays in the city.

Helpful?
Thank Elizabeth B
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Elizabeth B, Thank you for your feedback. I was delighted to read that you had an enjoyable stay with us and found our staff friendly and helpful. The team and I look forward to welcoming you back on your next visit. Kind regards, Cameron Abbott General Manager More 

Sydney, Australia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 weeks ago via mobile

Stayed for 1 night with my family. Loved the location and view. Check in service was excellent. Valet parking $47 and self parking is $16 but its a 10 minute walk. Great walk around the hotel and very safe location. No shortage of restaurants and great eating places.

Helpful?
Thank AngieDevine
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear AngieDevine, Thank you for your review. I am delighted to hear that enjoyed your stay with us and you loved our location and views. We look forward to welcoming you back soon. Kind Regards, Cameron Abbott General Manager More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Set on the banks of the Yarra River, in the heart of the Southbank precinct Crowne Plaza Melbourne is a located adjacent to Melbourne Convention Exhibition Center and a relaxed stroll from Southgate arts and dining promenade, the city center, Melbourne Aquarium, Etihad Stadium and shopping hot spots. Crowne Plaza Melbourne is a 5-minute walk from Southern Cross railway station and a 2-minute stroll to the tramways for swift travel across town. Taxis or our car service take 30 minutes from Melbourne Airport, while our convenient valet service makes parking a breeze. Providing support for the corporate traveler our business centre provides complimentary use of PCs, Internet and stationary supplies. Whether it’s over a succulent steak at Clarendon Street Grill, a classic cocktail in the Lobby Bar or an informal meeting in the Corporate Lounge, Crowne Plaza Melbourne really is The Place To Meet with friends, family, colleagues and clients. ... more   less 

Additional Information about Crowne Plaza Melbourne

Address: 1 - 5 Spencer St, Melbourne, Victoria 3008, Australia
Region: Australia > Victoria > Melbourne > Docklands
Price Range: $166 - $398 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Melbourne 4.5*
Number of rooms: 383
Reservation Options:
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Also Known As:
Crowne Plaza Melbourne Hotel Melbourne
Melbourne Crowne Plaza
Hotel Style:
#51 Family Hotel in Melbourne
#53 Romantic Hotel in Melbourne
#59 Business Hotel in Melbourne
#70 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Melbourne staff and other travellers.
7 questions
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Questions? Get answers from Crowne Plaza Melbourne staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room away from the building works.”
 of 5 bubbles tonij702, 12 Nov 2016 | Read review
“Front rooms, you get views of the Yarra, back rooms, views of city buildings, trains etc.”
 of 5 bubbles Y2633HSelizabethb, 10 Nov 2016 | Read review
“book a room with river view for best experience.”
 of 5 bubbles , 1 Nov 2016 | Read review
“Ask for room looking out to Yarra”
 of 5 bubbles christinecT1490NF, 1 Nov 2016 | Read review
“Hopefully the building work should be completed soon, so rooms should not be a problem.”
 of 5 bubbles christinet513, 1 Nov 2016 | Read review
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