We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

The Swanston Hotel, Grand Mercure

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
and 5 more sites!
Professional photos
The Swanston Hotel, Grand Mercure
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,372 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 2,307: English reviews
Reviewed 2 days ago NEWvia mobile

Compared to any other Mercure hotel I have been to, this must be the ugliest one. The chewing gum sticking on the hotel carpet is the first thing you notice as you go to the elevators. Then the smell on the hallway, the impression of old and run down...The rooms are small, absolutely basic, with small windows that keep the...

 Report
Helpful?
Thank Diana S
Australia
Reviewed 2 days ago NEW

I stay here for 2-3 nights at time once or twice a year when visiting Melbourne. The location is perfect for shopping and it's convenient to drop one load of shopping back at the hotel then continue, rather than lugging it around all day! I have often been able to check in early and/or been upgraded - on this occasion...

 Report
Helpful?
Thank Tracey B
australia
Reviewed 4 days ago NEW

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank jojoooshka
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Jabiru, Australia
Reviewed 4 days ago NEW

The hotel is dated and worn, the furniture in the room was surprisingly uncomfortable and we had the added annoyance of someone smoking pungeant ciggarettes with the smell making its way via the air conditioning on a number of days, evenings even more so despite reporting the problem a number of times at which point we were offered a free...

Review collected in partnership with Accorhotels.com
 Report
Helpful?
2Thank A1006QTjimw
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear A1006QTjimw. Thank you for your recent patronage and for your time to provide feedback. I was concerned to read about your disappointed stay. You have indicated that you will not stay again and for this I am truly sorry. Please do not hesitate to contact myself if I can be of any further assistance in the future. Sincerely, Alex...

Batemans Bay
Reviewed 5 days ago NEW

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank Willfish101
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Reviewed 1 week ago

We stayed for 3 nights during the Boxing Day sales so this was the perfect spot in terms of location. The staff were fabulous and the rooms were very clean. The corridor carpets were shappy and let the place down. We opted for the breakfast package and it was OK but without being offensive didn't like the smell of some...

 Report
Helpful?
Thank Mary A
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Mary A, Thank you for your recent patronage. I am sorry to read that we did not tick all the boxes during your stay but appreciate you mentioning our team’s fabulous service and the cleanliness of the room. Feedback such as yours allows us to identify areas of improvement and I thank you for providing a review. Regards, Alex...

Kathmandu, Nepal
Reviewed 1 week ago

The best location in Melbourne, my family gave a big thumbs up to me for selecting this hotel for its location & room. But the breakfast needs huge HUGE improvement & the fried rice is UGGHH.... Chef please online how to make good fried rice....Shopping was SUPERB, all hi end stores to H& M , Zara, Uniqlo.... & got a...

 Report
Helpful?
Thank Sherpa S
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Sherpa S, Thank you for sharing your experience after your recent stay with us. Congratulations again on your anniversary and for your other-half in having an excellent taste on providing the gift. Your constructive feedback has been passed on to our Executive Chef for his urgent attention. Sincerely, Alex Mihardja Operational Project Manager

New South Wales, Australia
Reviewed 2 weeks ago

I stayed at this motel with my sister for the night wow it was fantastic and the food in the cocoon bar was to die for and very reasonably priced HIGHLY recommend this motel Accor you've done it again thank you Josie

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank Jo S
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Jo S, Thank you for taking the time to post such a positive review on TripAdvisor. I look forward to the opportunity to welcome you back for a future visit. Sincerely, Alex Mihardja Operational Project Manager

Reviewed 2 weeks ago via mobile

Firstly the positive, excellent staff, very friendly and helpful. The restaurant Louden was ok for buffet breakfast which was included in our price. Our room was a king suite and other than the size that's about all that was good. The rooms are so outdated & in desperate need of repair. The hotel is very sad and the hallways need...

 Report
Helpful?
Thank Shazfar1964
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Shazfar1964, Feedback such as yours help us in improving our service. Greatly appreciated. Alex Mihardja Operational Project Manager

Reviewed 2 weeks ago

Fantastic location. Ideal for restaurants, shopping and transport. Room was a good size for 3 people. Bathroom was a good size. The sliding bathroom door was a bit frustrating and lacked privacy. The hotel staff were friendly and helpful. The lifts were a pain; slow, squeaky and small. Need to be improved. A good hotel and would stay again.

 Report
Helpful?
Thank Cef88
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Cef88, Thank you very much for your time in providing a review. I am sorry that we didn't tick all the boxes. We hope to welcoming you back in the future. Sincerely, Alex Mihardja Operational Project Manager

328 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (257)
Viewed
Dining (11)
Viewed
Room/Suite (75)
Viewed
View from Room (17)
Viewed
Bathroom (32)
Viewed
Hotel & Grounds (19)
Viewed
Pool/Beach Area (4)
Viewed
Other (99)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (71)
Viewed
Hotel & Grounds (6)
Viewed
Room/Suite (18)
Viewed
Dining (5)
Viewed
Other (42)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Melbourne hotels
Central Business District
Mercure Welcome Melbourne
Mercure Welcome Melbourne
#104 of 157 in Melbourne
3,997 reviews
Central Business District
Novotel Melbourne on Collins
Central Business District
Mantra City Central
Mantra City Central
#81 of 157 in Melbourne
460 reviews
Show Prices
Show Prices
Show Prices
Central Business District
Citadines on Bourke Melbourne
Central Business District
Somerset on Elizabeth, Melbourne
Central Business District
Ibis Styles Melbourne, The Victoria Hotel
Show Prices
Show Prices
Show Prices

Staying in Central Business District

Neighbourhood Profile
Central Business District
Full of discovery and delight, Melbourne’s laneways tease the imagination long after you’ve put your weary feet up to rest. They weave through the heart of the city: cafes, bars, restaurants and boutiques, throbbing with conversation and espresso coffee. You never quite know what you’ll find around the next corner: cobblestone alleys, old beer barrel hoists and even vats of simmering organic soup. There is the air of Berlin in the street art, a touch of Paris in the umbrella-shaded cafes and, reminiscent of Rome, eateries tucked away in the most unlikely of places. Perhaps you might want a break and cross the Yarra River to Southbank - walk along the promenade, bask in the sun at a waterside bar and decide whether to go to the nearby casino or book a ticket at the Melbourne theatre company.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
The Swanston Hotel, Grand Mercure is a 4.5-star hotel positioned in an unrivalled location in the very heart of Melbourne's CBD and city, surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants. With shopping meccas like Bourke Street Mall, Emporium Melbourne and H&M right on your doorstep, other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. In addition, with a tram stop conveniently located at the front entrance - a quick tram ride will take you to all major sporting venues including the MCG and Etihad Stadium plus the city's cosmopolitan shopping and entertainment hotspots such as St Kilda, Chapel Street, Bridge Road and Brunswick Street. The Swanston Hotel, Grand Mercure is Melbourne's most centrally located hotel. ... more   less 

Additional Information about The Swanston Hotel, Grand Mercure

Address: 195 Swanston St, Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Region: Australia > Victoria > Melbourne > Central Business District
Price Range: $137 - $364 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Number of rooms: 200
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Travelocity, Agoda, ACCOR, Priceline, Hotels.com and Cheap Tickets so you can book your The Swanston Hotel, Grand Mercure reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor
Hotel Style:
#50 Family Hotel in Melbourne
#66 Romantic Hotel in Melbourne
#68 Business Hotel in Melbourne
#78 Luxury Hotel in Melbourne
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Swanston Hotel, Grand Mercure staff and other travellers.
13 questions
Ask a question

See all questions (13)

Questions? Get answers from The Swanston Hotel, Grand Mercure staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms not facing Swanston St are quieter.”
 of 5 bubbles 862TraceyB, 17 Jan 2017 | Read review
“We were on the fourth floor King Suite. View was ugly but we didn't care. Very quiet and comfy rooms.”
 of 5 bubbles maryaP807RG, 9 Jan 2017 | Read review
“Get a room with a view and on a higher floor. We stayed on the 8th floor, the room was quiet which was great.”
 of 5 bubbles Cef88, 2 Jan 2017 | Read review
“High and away from the lift.”
 of 5 bubbles Brissiegirl_75, 2 Jan 2017 | Read review
“13th floor”
 of 5 bubbles agrawaljipoonwale, 25 Dec 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay