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The Swanston Hotel, Grand Mercure

2,630 reviews
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Traveller (303)
Room & Suite (159)
Dining (16)
Overview
  • Excellent26%
  • Very good48%
  • Average20%
  • Poor4%
  • Terrible2%
Travellers talk about
“the cocoon”(46 reviews)
“great location”(375 reviews)
“soul cafe”(25 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
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Rooms
Mar. 5Mar. 6
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,630)Write a Review
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2,555 results
Traveller rating
685
1,179
508
115
68
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Time of year
LanguageEnglish
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685
1,179
508
115
68
Show reviews that mention
All reviewsthe cocoongreat locationsoul cafetwo double bedsdavid jonescentral locationbourke st mallthe heart of the citya bit tiredvalet parkingbuffet breakfastyour doorsteproom was spaciousstreet noisetram stopan upgradepublic transport
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1 - 5 of 2,555 reviews
Reviewed yesterday

We have stayed here many times before mainly because of the hotels location but the hotel itself is looking very old and tired. Bar area is quite nice, the buffet breakfast was expensive and disappointing, hotel staff as always very friendly and helpful.

Review collected in partnership with Accorhotels.com
Thank MM1959
Reviewed 3 days ago

Stayed here for a girls weekend getaway. Service was excellent. Check in was smooth and we were able to get an early check in which was perfect as we had an overnight flight and could do with the nap. The Chinese New Year decor and...More

Thank RTRipleR4
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 2 days ago

Dear RTRipleR4, Thank you for your time in providing most detailed review after your recent stay with us. Truly appreciate you highlighting all the areas that we do well. I am glad that you enjoyed the view, though unfortunately as you mentioned, with the view...More

Reviewed 4 days ago

Great location, on the edge of China town, in the centre of the CBD. There was a tram stop outside the front door. Staff were very good and helpful. Rooms were very spacious, bed was comfy. My only dislike was the shower over the bath....More

Thank letskeepexploring
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 4 days ago

Dear letskeepexploring, Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay and you enjoyed most aspects of your stay with us. We are about to embark on...More

Reviewed 4 days ago

You could not beat the location of this place; right in the heart of the CBD; surrounded by everything from shops, restaurants, theaters, music venues. Short tram or train ride out to the sports stadiums. Everything is right at your door step! Staff are friendly...More

Thank IcarusKite
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 4 days ago

Dear IcarusKite, Thank you for the review. How great to read that you loved everything when visiting us. We look forward to see you again and for you to enjoy another fabulous weekend getaway. Sincerely, Alex Mihardja Operational Project Manager

Reviewed 1 week ago

Great place to stay, very central and easy walking distance to great shopping, restaurants etc. Have stayed in other hotels in the city but this is by far the nicest for the price. Absolutely recommend this hotel and will definately be back.

Review collected in partnership with Accorhotels.com
Thank christinebW4072WG
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 1 week ago

Dear christinebW4072WG, Thank you for your recommendation and your positive comment in general. Both are greatly appreciated. We look forward to welcoming you back for another wonderful stay with us. Sincerely, Alex Mihardja Operational Project Manager

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About
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Free Internet
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Indoor pool
Details
Price range
US$122 - US$257 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#78 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$122 - US$257 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#78 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (303)
Room & Suite (159)
Dining (16)
Pool & Beach (4)
Nearby
Central Business District
Full of discovery and delight, Melbourne’s laneways
tease the imagination long after you’ve put your weary
feet up to rest. They weave through the heart of the
city: cafes, bars, restaurants and boutiques,
throbbing with conversation and espresso coffee. You
never quite know what you’ll find around the next
corner: cobblestone alleys, old beer barrel hoists and
even vats of simmering organic soup. There is the air
...More
Questions & Answers
Ask a question
LEISHRS
22 November 2017|
AnswerShow all 4 answers
Response from Cruiserchick2248 | Reviewed this property |
We didn’t have a car so can’t help you. However it did seem to be in an area of narrow one way streets. Perhaps you could phone the hotel directly for more advice.
0
Votes
LEISHRS
22 November 2017|
AnswerShow all 2 answers
Response from Mel_kuan | Reviewed this property |
The self-parking is about 5-10min walk away and it’s 15aud a day / entry. Meaning you either leave your car at the car park for 24 hours or pay every time you want to drive out the car. If you park with the hotel’s valet... More
0
Votes
Rahul12112
29 September 2017|
AnswerShow all 3 answers
Response from Retired2xs | Reviewed this property |
They have a variety of fruits, and other choices for breakfast and other meals.
0
Votes
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Room Tips
"The Welcome is less expensive than the Swanston and just as good but all rooms quiet"
Read review
"if you are a family you will be placed on a lower floor if travelling as a couple or single better chances of..."
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"Higher is better"
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"Choose an alternative hotel."
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