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The Swanston Hotel, Grand Mercure

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Traveller (310)
Room & Suite (159)
Dining (16)
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Overview
  • Excellent26%
  • Very good49%
  • Average19%
  • Poor4%
  • Terrible2%
Travellers talk about
“the cocoon”(47 reviews)
“great location”(382 reviews)
“soul cafe”(25 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,664)
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2,587 results
Traveller rating
695
1,192
510
118
72
Traveller type
Time of year
LanguageEnglish
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695
1,192
510
118
72
Show reviews that mention
All reviewsthe cocoongreat locationsoul cafetwo double bedsdavid jonescentral locationbourke st mallaccor memberthe heart of the citya bit tiredvalet parkingbuffet breakfastyour doorsteproom was spacioustram stopstreet noisean upgrade
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1 - 5 of 2,587 reviews
Reviewed 2 days ago

Really appreciated the early checkin and late checkout. The location was the best feature though as it is around the corner from Bourke street mall and tram stops are outside. Easy walking distance to the theatre and restaurants.More

Review collected in partnership with Accorhotels.com
Thank Amanda S
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded yesterday

Dear Amanda S, Thank you very much for your lovely feedback. Very happy to read that we were able to assist you with early check-in and later departure, and that you enjoyed the central location of our hotel – it is ideal for those who...More

Reviewed 2 days ago via mobile

Stayed here Saturday and Sunday nights, ideally situated to Melbourne CBD. Nice big room, and friendly helpful staff. Room was very clean, and had a security safe for valuables in the room. Absolutely would stay again.More

Thank Baz K
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded yesterday

Dear Baz K, Thank you very much for your review after your recent stay with us. Your feedback is extremely valuable to us as and greatly appreciated. We look forward to welcoming you back on your next visit to Melbourne. Sincerely, Alex Mihardja Operational Project...More

Reviewed 4 days ago via mobile

I choose this hotel for my very 1st visits to Melbourne,Australia! The location is superb👍 I paid AUD 50 per night to upgrade to this newly refurbished room but is definitely worth the price as the room is big with modern design. Bed is nice...More

Thank siewling2018
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded yesterday

Dear siewling2018, Thank you for your review. We're pleased to see you enjoyed the convenient location of the hotel as well as the newly refurbished accommodation. We look forward to welcoming you back on your next trip to Melbourne. Sincerely, Alex Mihardja Operational Project Manager

Reviewed 1 week ago via mobile

The room was big enough, but in serious need of refurbishment. The steel bath has numerous paint chips and rust. There's a hole in the wall not quite hidden by the bed. Probably the worst coffee in Australia at the buffet breakfast and scrambled eggs...More

Thank Jako E
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 1 week ago

Dear Jako E, Thank you for being positive in what we do well and for bringing to our attention what we can change. Appreciate you highlighting the friendliness of our staff as well as our excellent location. I am delighted to advise that today we...More

Reviewed 2 weeks ago

This was my second stay at this hotel my friend and I stayed here last year at the same time. Although the service is great and the poached eggs made to order were perfect again I was disappointed in the room which was exactly the...More

Thank pamela_davies55
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 1 week ago

Dear pamela_davies55, Thank you for your return visit and for your time in providing a review. Truly appreciate you mentioning the consistent service provided and for being constructive with your review. I am delighted to advise We are about to embark on our major makeover...More

View more reviews
About
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Free Internet
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Indoor pool
Details
Price range
US$120 - US$197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#85 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$120 - US$197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#85 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
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Traveller (310)
Room & Suite (159)
Dining (16)
Pool & Beach (4)
Nearby
Central Business District
Full of discovery and delight, Melbourne’s laneways
tease the imagination long after you’ve put your weary
feet up to rest. They weave through the heart of the
city: cafes, bars, restaurants and boutiques,
throbbing with conversation and espresso coffee. You
never quite know what you’ll find around the next
corner: cobblestone alleys, old beer barrel hoists and
even vats of simmering organic soup. There is the air
...More
Questions & Answers
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LEISHRS
22 November 2017|
AnswerShow all 4 answers
Response from Cruiserchick2248 | Reviewed this property |
We didn’t have a car so can’t help you. However it did seem to be in an area of narrow one way streets. Perhaps you could phone the hotel directly for more advice.
0
Votes
LEISHRS
22 November 2017|
AnswerShow all 2 answers
Response from Mel_kuan | Reviewed this property |
The self-parking is about 5-10min walk away and it’s 15aud a day / entry. Meaning you either leave your car at the car park for 24 hours or pay every time you want to drive out the car. If you park with the hotel’s valet... More
0
Votes
Rahul12112
29 September 2017|
AnswerShow all 3 answers
Response from Retired2xs | Reviewed this property |
They have a variety of fruits, and other choices for breakfast and other meals.
0
Votes
Room Tips
"The room we had at the side of the hotel had no view at all"
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"higher up the better"
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"Not sure, but higher the floor, better the view"
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"Swanson street side is quiter and better outlook."
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