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The Swanston Hotel, Grand Mercure

2,609 reviews
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Traveller (297)
Room & Suite (120)
Dining (16)
Overview
  • Excellent26%
  • Very good48%
  • Average20%
  • Poor4%
  • Terrible2%
Travellers talk about
“the cocoon”(45 reviews)
“great location”(374 reviews)
“soul cafe”(24 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
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Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,609)Write a Review
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Traveller rating
678
1,171
505
113
68
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678
1,171
505
113
68
Show reviews that mention
All reviewsthe cocoongreat locationsoul cafetwo double bedsdavid jonescentral locationbourke st mallthe heart of the cityvalet parkinga bit tiredbuffet breakfastyour doorsteproom was spaciousstreet noisetram stopan upgradepublic transport
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1 - 5 of 2,535 reviews
Reviewed 1 week ago

Suggestion that this hotel needs to provide bodywash gels instead of soaps. provide a pair for each day as there are 4 people. the shampoos and conditioner are provided 2 each except we dont like soaps we prefer gel types.More

Review collected in partnership with Accorhotels.com
Thank williamcZ1163PB
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 1 week ago

Dear williamcZ1163PB, Thank you for your constructive review. It is with regret to read that we didn't tick all the boxes during your recent stay with us. In regards to the toiletries, please feel free to contact our Housekeeping Department with your requirements and we...More

Reviewed 1 week ago

Our recent stay here was fantastic, Staff in all departments were lovely & welcoming. Our room was very spacious we a lovely view over Swanston Street. We would stay here again. Location is perfect with shopping on your door step & plenty of restaurants close...More

Thank dyates16
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 1 week ago

Dear dyates16, Thank you for your recent patronage and your time to provide a review. I was happy to read that you enjoyed Melbourne because of the Hotel's central location. Appreciate you highlighting the lovely and welcoming attitude of our staff. We hope your next...More

Reviewed 1 week ago via mobile

I chose this hotel when staying for business or extended business/leisure trips. Self parking is very reasonably priced at $15 so long as you don’t mind walking to the car park. Make sure you scan your ticket at the front desk though. Rooms are always...More

Thank tontineboy2015
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 1 week ago

Dear tontineboy2015, Thank you for your your detailed review and for your recommendation too on the Ishiyaka Stone Grill, greatly appreciated. We hope to see you again soon. Sincerely, Alex Mihardja Operational Project Manager

Reviewed 1 week ago

Excellent location in the heart of Melbourne, awesome for venues like the MCG/ Arena and for shopping and restaurants. Rooms were a little dated and beds not that comfy but big rooms and decent enough value.

Thank Danielle M
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 1 week ago

Dear Danielle M, Thank you for your valuable feedback. We hope you will allow us the opportunity to welcome you back to our hotel in the near future. Sincerely, Alex Mihardja Operational Project Manager

Reviewed 2 weeks ago via mobile

I stayed at the Swanston Hotel for three nights/four days. The front entrance is a bit tricky to find, even knowing approximately where it would be. (Look for the Haigh’s Chocolates sign!) I took my chance on an early check-in, and lovely Alan at reception...More

2  Thank finchy678
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 1 week ago

Dear finchy678, Thank you so much for taking the time to write a positive review about your recent stay. There will be a happy "welcome back " for you when we see you next. Thank you for sharing your positive encounter it is appreciated by...More

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About
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Free Internet
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Babysitting
Banquet Room
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Indoor pool
Details
Price range
US$115 - US$251 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#82 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$115 - US$251 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#82 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
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Traveller (297)
Room & Suite (120)
Dining (16)
Pool & Beach (4)
Hotel & Grounds (197)
Bathroom (37)
Nearby
Central Business District
Full of discovery and delight, Melbourne’s laneways
tease the imagination long after you’ve put your weary
feet up to rest. They weave through the heart of the
city: cafes, bars, restaurants and boutiques,
throbbing with conversation and espresso coffee. You
never quite know what you’ll find around the next
corner: cobblestone alleys, old beer barrel hoists and
even vats of simmering organic soup. There is the air
...More
Questions & Answers
Ask a question
LEISHRS
22 November 2017|
AnswerShow all 4 answers
Response from Cruiserchick2248 | Reviewed this property |
We didn’t have a car so can’t help you. However it did seem to be in an area of narrow one way streets. Perhaps you could phone the hotel directly for more advice.
0
Votes
LEISHRS
22 November 2017|
AnswerShow all 2 answers
Response from Mel_kuan | Reviewed this property |
The self-parking is about 5-10min walk away and it’s 15aud a day / entry. Meaning you either leave your car at the car park for 24 hours or pay every time you want to drive out the car. If you park with the hotel’s valet... More
0
Votes
Rahul12112
29 September 2017|
AnswerShow all 3 answers
Response from Retired2xs | Reviewed this property |
They have a variety of fruits, and other choices for breakfast and other meals.
0
Votes
Room Tips
"Higher is better"
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"Choose an alternative hotel."
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"Don't go for just a standard room - rooms are not on the same level as other Mercure hotels"
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"The hotel is above the city centre so the quieter rooms would be at the rear of the building and not..."
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