We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

The Swanston Hotel, Grand Mercure

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
The Swanston Hotel, Grand Mercure
View Map
{"widget":{"name":"ibex_baseline_photo_carousel","template":"ibex_baseline_photo_carousel__widget","dust":{"nav_controls":"ibex_baseline_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_baseline_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,400 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 2,332: English reviews
Nth Avoca NSW Australia
Reviewed 3 days ago NEW

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank jackieO5059BH
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Reviewed 4 days ago NEW

This is a really nice hotel with larger than average rooms that have been decorated nicely and are clean and well-appointed. The breakfast is nice and the staff helpful. This hotel is located around shopping, many restaurants, and many tourist sites and is close to public transportation. I would absolutely stay here again.

 Report
Helpful?
Thank Susan M
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Susan M, I would like to thank you for taking the time to post a review about your recent stay. We’re so glad to hear that you enjoyed your stay and everything was to your expectations. We look forward to welcoming you back in the future. Sincerely, Alex Mihardja Operational Project Manager

Sydney, Australia
Reviewed 5 days ago NEWvia mobile

I have just returned from my third visit to this hotel. The staff are friendly and helpful. Seeing the same staff there as on my previous trips makes for a happy guest.the rooms are being updated but there was no inconvenience to guests. The location couldn't be better right in the centre . Trams just outside the door. As a...

 Report
Helpful?
1Thank jehanne L
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear jehanne L, I would like to thank you for taking the time to post a review about your recent stay. We truly appreciate your feedback about the hotel and will ensure that your kind words and feedback are passed onto our team. We hope to see you again on your next visit to Melbourne. Sincerely, Alex Mihardja Operational Project...

Perth, Australia
Reviewed 1 week ago via mobile

We just enjoyed a fabulous week at this amazing hotel. It may not be the most modern but more than makes up for it with fabulous service and great food. From our check in to our leaving we were treated like VIP, as were all the guests. We loved the breakfasts and great coffee at Soul Cafe, the staff were...

 Report
Helpful?
Thank Doug249
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Doug249, I'm pleased you enjoyed the meals, convenient location and most importantly, our fantastic service staff. They really do make a difference to your stay! We look forward to welcoming you back to your “home away from home” and seeing your friendly face at Soul Cafe for breakfast in the near future. Sincerely, Alex Mihardja Operational Project Manager

Kalgoorlie-Boulder, Australia
Reviewed 1 week ago via mobile

The beauty of this hotel is the location, cnr of Swanston St and Little Bourke St, you can't get much better for shopping and food and entertainment. 2 minutes by foot to the Bourke St Mall, 10 minutes to Federation Square and Flinders St Station, 10 minutes to the Princess Theatre, and Melbourne Central City Loop underground 5 minutes walk....

 Report
Helpful?
Thank kristen c
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear kristen c, We truly appreciate your time in providing a detailed review of your stay with us. I am sure that other travellers appreciate your tips, and thank you for highlighting the great service provided by our Valet Team. I am sorry that the pillows provided didn't meet your requirements. In the future, please feel free to contact our...

Reviewed 1 week ago via mobile

Excellent hotel. Very good breakfast. Right in the heart of Melbourne. Will definitely stay here again. Staff was very professional and polite. Very neat and clean rooms. Stayed there for 2 nights and loved it.

 Report
Helpful?
Thank Aditya C
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Aditya C, We thank you for your positive review & couldn't be happier to read that you enjoyed all aspects of your stay with us. We look forward to welcoming you back in the future. Sincerely, Alex Mihardja Operational Project Manager

Melbourne, Australia
Reviewed 1 week ago

I live in a small home near the city so visiting friends stay at this The Swanston Hotel each time they stay in Melbourne. The Swanston Hotel is located on Swanston Street in the heart of the city with trams along Swanston Street. Trams go to the Art Centre, Southbank, Botanical Gardens, South Melbourne Beach and St Kilda Beach... all...

 Report
Helpful?
Thank ritamelbourne2017
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear ritamelbourne2017, Thank you for your recent patronage and your time to provide a review. I am happy to read that you enjoyed Melbourne because of the Hotel's location and the friendliness of our staff. We hope to see you again soon. Sincerely, Alex Mihardja Operational Project Manager

Brisbane, Australia
Reviewed 1 week ago via mobile

Excellent stay, always great service at this hotel, very clean, comfortable and nothing is a problem for staff and they remember your name, thanks Chris, David and Annie. right on the tram line and right next to Myers and David Jones, across the road from Target and Woolworths, cafe serves great breakfasts with impeccable presentation or help your self at...

 Report
Helpful?
Thank MarkFlintoff
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear MarkFlintoff, I would like to thank you for taking the time to post a review about your recent stay. We’re so glad to hear that once again you enjoyed your stay! We will ensure that your kind words and feedback are passed onto Chris, David, Annie and the rest of our team. Thank you again for sharing the experience...

Clermont
Reviewed 1 week ago

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank kaym168
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Chippenham, United Kingdom
Reviewed 1 week ago via mobile

Hotel is located right in the heart of the city. Staff helpful, twin room very roomy. Tea /coffee facilities plus microwave. Good A/C. Bathroom a little tired. Easy access to shopping, restaurants, transport and cafes. Pool very refreshing with city views. Breakfast buffet very nice. Will stay again.

 Report
Helpful?
Thank kanzmarnick
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Mrs kanzmarnick, Thank you very much for sharing your review after your recent stay with us. Very pleased to read that you enjoyed most aspects of your stay with us. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

332 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (257)
Viewed
Dining (11)
Viewed
Room/Suite (75)
Viewed
View from Room (17)
Viewed
Bathroom (32)
Viewed
Hotel & Grounds (19)
Viewed
Pool/Beach Area (4)
Viewed
Other (99)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (75)
Viewed
Room/Suite (20)
Viewed
Hotel & Grounds (6)
Viewed
Dining (5)
Viewed
Other (44)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Melbourne hotels
Central Business District
Mercure Welcome Melbourne
Mercure Welcome Melbourne
#104 of 156 in Melbourne
4,029 reviews
Central Business District
Novotel Melbourne on Collins
Central Business District
Mantra City Central
Mantra City Central
#85 of 156 in Melbourne
508 reviews
Show Prices
Show Prices
Show Prices
Central Business District
Citadines on Bourke Melbourne
Central Business District
Somerset on Elizabeth, Melbourne
Central Business District
Ibis Styles Melbourne, The Victoria Hotel
Show Prices
Show Prices
Show Prices

Staying in Central Business District

Neighbourhood Profile
Central Business District
Full of discovery and delight, Melbourne’s laneways tease the imagination long after you’ve put your weary feet up to rest. They weave through the heart of the city: cafes, bars, restaurants and boutiques, throbbing with conversation and espresso coffee. You never quite know what you’ll find around the next corner: cobblestone alleys, old beer barrel hoists and even vats of simmering organic soup. There is the air of Berlin in the street art, a touch of Paris in the umbrella-shaded cafes and, reminiscent of Rome, eateries tucked away in the most unlikely of places. Perhaps you might want a break and cross the Yarra River to Southbank - walk along the promenade, bask in the sun at a waterside bar and decide whether to go to the nearby casino or book a ticket at the Melbourne theatre company.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
The Swanston Hotel, Grand Mercure is a 4.5-star hotel positioned in an unrivalled location in the very heart of Melbourne's CBD and city, surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants. With shopping meccas like Bourke Street Mall, Emporium Melbourne and H&M right on your doorstep, other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. In addition, with a tram stop conveniently located at the front entrance - a quick tram ride will take you to all major sporting venues including the MCG and Etihad Stadium plus the city's cosmopolitan shopping and entertainment hotspots such as St Kilda, Chapel Street, Bridge Road and Brunswick Street. The Swanston Hotel, Grand Mercure is Melbourne's most centrally located hotel. ... more   less 

Additional Information about The Swanston Hotel, Grand Mercure

Address: 195 Swanston St, Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Region: Australia > Victoria > Melbourne > Central Business District
Price Range: $166 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Number of rooms: 200
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Orbitz, Hotels.com, Cheap Tickets and ACCOR so you can book your The Swanston Hotel, Grand Mercure reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor
Hotel Style:
#50 Family Hotel in Melbourne
#66 Romantic Hotel in Melbourne
#68 Business Hotel in Melbourne
#76 Luxury Hotel in Melbourne
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Swanston Hotel, Grand Mercure staff and other travellers.
14 questions
Ask a question

See all questions (14)

Questions? Get answers from The Swanston Hotel, Grand Mercure staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms at the back of the hotel are quieter”
 of 5 bubbles Marysems, 1 Feb 2017 | Read review
“Ask for a room on a higher level where the view may be better.”
 of 5 bubbles mikejones365, 31 Jan 2017 | Read review
“Rooms away from the lifts are quiet”
 of 5 bubbles AlwaysBeKiwi, 22 Jan 2017 | Read review
“Corner room on a Higher Floor is always quiet.”
 of 5 bubbles TassyTherese, 19 Jan 2017 | Read review
“Rooms not facing Swanston St are quieter.”
 of 5 bubbles 862TraceyB, 17 Jan 2017 | Read review
5 of 5