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    The Swanston Hotel, Grand Mercure

    195 Swanston St, Melbourne, Victoria 3000, Australia
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    2017-12-03 2017-12-04
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    Savings alert: 14% below average rate

    The price you found is 14% lower than this hotel's average rate of US$130/night.

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    US$123
    US$112
    SAVE US$11
    US$116
    US$116
    Traveller (295)
    Room & Suite (117)
    Dining (16)
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    Overview
    • Excellent26%
    • Very good49%
    • Average19%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “the cocoon” (45 reviews)
    “great location” (369 reviews)
    “soul cafe” (24 reviews)
    Free Internet
    Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Babysitting
    4.0 Star Hotel
    All hotel details
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    Rooms
    Dec 3Dec 4
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (2,572)
    There are newer reviews for The Swanston Hotel, Grand Mercure
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    11 - 15 of 2,499 reviews

    Reviewed 3 weeks ago

    This hotel is in fabulous location, backing onto Little Bourke Street, the home of many great Asian restaurants in Melbourne CBD. However the hotel itself is getting old and tired. The beds were most uncomfortable. The 'in house'food is quite poor. Staff were helpful and...More

    Review collected in partnership with Accorhotels.com
    Thank trishm810
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 3 weeks ago

    Dear trishm810, We are sorry to hear that your stay with us was not completely satisfactory. Your concerns have been passed on to the relevant Department Heads for their attention. Appreciate your kind words on the friendliness and helpfulness of our staff. We hope to...More

    Reviewed 3 weeks ago via mobile

    Stayed here for 4 nights for MotoGp weekend. Lots of restaurants around and a 7/11 across the road.Room was great for the price. Our room unlike some reviews not noisy. We were on the 5th floor. We had two meals at the restaurant. Ok but...More

    Thank Peter566
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 3 weeks ago

    Dear Peter566, Thank you for your recent patronage. I am sorry to read that we did not tick all the boxes during your stay. Your feedback regarding our breakfast has been passed on to our Executive Chef and Food & Beverage Manager for their attention....More

    Reviewed 3 weeks ago

    Stayed here many times before and been happy but this time on the hottest day in Melbourne I get the room with NO air con. No one there to fix it and NO spare rooms. My first night as a platinum Accor member and this...More

    Review collected in partnership with Accorhotels.com
    Thank 519gregoryr
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 3 weeks ago

    Dear 519gregoryr, Thank you for your recent patronage and time to provide feedback on this channel (as well as our online survey). I am disappointed that not everything was as you expected please accept my sincerest apology. We hope that we can still look forward...More

    Reviewed 4 weeks ago

    Good customer service, good location but rooms were old and shabby and food was awful. I ordered a room service meal and had to have it returned as the meat was grey in colour and so tough i couldn't cut it with the knife provided.More

    Review collected in partnership with Accorhotels.com
    1  Thank G8307LSstephaniew
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 3 weeks ago

    Dear G8307LSstephaniew, Thank you for your recent patronage. I am sorry to read that we did not tick all the boxes during your stay but appreciate you mentioning our team’s great service and good location. Rest assured that I have addressed your concerns regarding the...More

    Reviewed 4 weeks ago

    location is fantastic, right in the center of town, however there is minimal noise. I stayed in 1114. the room was large with a functional desk, and an all right view. the gym on level 3 is basic, but clean and functional. i found the...More

    Thank cameron h
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 4 weeks ago

    Dear cameron h, Thank you very much for your time in sharing your experience after your recent stay with us. Very pleased to read that you enjoyed all aspects of your stay with us. We look forward to welcoming you back in the future. Sincerely,...More

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    About
    Amenities
    • Top amenities
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Free Internet
    • Hotel Amenities
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Indoor pool
    Details
    • Price range
    • US$119 - US$246 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #50 Family Hotel in Melbourne
    • #67 Romantic Hotel in Melbourne
    • #69 Business Hotel in Melbourne
    • #80 Luxury Hotel in Melbourne
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 200
    • Reservation Options
    • TripAdvisor is proud to partner with ACCOR, Ctrip TA, Expedia, Hotels.com, Agoda, Booking.com, Hotwire, Cancelon, TripOnline SA, Travelocity, Evoline ltd and HotelQuickly so you can book your The Swanston Hotel, Grand Mercure reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Australia >
    • Victoria >
    • Melbourne >
    • Central Business District
    • Also Known As
    • The Swanston Hotel, Grand Mercure Hotel Melbourne ,
    • The Swanston Hotel Grand Accor
    Add Photo Photos
    Traveller (295)
    Room & Suite (117)
    Dining (16)
    Pool & Beach (4)
    Hotel & Grounds (197)
    Bathroom (35)
    Nearby
    Central Business District
    Full of discovery and delight, Melbourne’s laneways
    tease the imagination long after you’ve put your weary
    feet up to rest. They weave through the heart of the
    city: cafes, bars, restaurants and boutiques,
    throbbing with conversation and espresso coffee. You
    never quite know what you’ll find around the next
    corner: cobblestone alleys, old beer barrel hoists and
    even vats of simmering organic soup. There is the air
    ...More
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    The Westin Melbourne
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    Ask a question
    Questions & Answers
    Rahul12112
    29 September 2017|
    AnswerShow all 3 answers
    Response from Retired2xs | Reviewed this property |
    They have a variety of fruits, and other choices for breakfast and other meals.
    0
    Votes
    bonnie1998
    17 August 2017|
    AnswerShow all 8 answers
    Response from Samuel D | Reviewed this property |
    I think it's better to use UBER than bus.
    1
    Vote
    Google Translation
    DesmondOngyh
    7 August 2017|
    AnswerShow all 5 answers
    Response from Kris K | Reviewed this property |
    Yes. But slow. If you are accor gold member, then you get to use complimentary premium speed.
    1
    Vote
    Room Tips
    "Don't go for just a standard room - rooms are not on the same level as other Mercure hotels"
    Read review
    "The hotel is above the city centre so the quieter rooms would be at the rear of the building and not..."
    Read review
    "Rooms away from Swanston St would be quieter."
    Read review
    "Speak to staff for advice on choice of room"
    Read review
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