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    The Swanston Hotel, Grand Mercure

    195 Swanston St, Melbourne, Victoria 3000, Australia
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    Lowest prices for your stay
    2017-11-052017-11-06
    1 room, 2 adults, 0 children12
     2 people are viewing this hotel
    US$160
    US$129
    SAVE US$31
    US$134
    US$134
    Traveller (295)
    Room & Suite (117)
    Dining (16)
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    Overview
    • Excellent26%
    • Very good49%
    • Average19%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “the cocoon” (45 reviews)
    “great location” (366 reviews)
    “soul cafe” (24 reviews)
    Free Internet
    Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Babysitting
    4.0 Star Hotel
    All hotel details
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    Ibis Styles Melbourne, The Victoria Hotel
    2,251 reviews
    #92 of 162 hotels in Melbourne
     
    Somerset on Elizabeth, Melbourne
    825 reviews
    #39 of 162 hotels in Melbourne
     
    Mantra City Central
    855 reviews
    #100 of 162 hotels in Melbourne
     
    Citadines on Bourke Melbourne
    2,191 reviews
    #30 of 162 hotels in Melbourne
     
    Rooms
    Nov 5Nov 6
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (2,556)
    There are newer reviews for The Swanston Hotel, Grand Mercure
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    1,031 - 1,035 of 2,485 reviews

    Reviewed 19 March 2014

    We had an excellent 4 days. Great service and excellent attentive staff could not of been of more assistance, fantastic. Food at breakfast in Cocoon, once again outstanding also evening snack.Beds what can I say we slepted well and sound. We will go agianMore

    Review collected in partnership with Accorhotels.com
    Thank Vincenza2001
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 20 March 2014

    Dear Vincenza2001, Thank you for the compliment you have given to our team, it is greatly appreciated. Our team really do strive to exceed guests expectations at all times and I thank you for noticing. I will share your feedback with them as it will...More

    Reviewed 18 March 2014

    We stayed here during our honeymoon last September and all I can say is the location is great, the room is tidy and nice.we got upgraded to an en suite King Room. we were very pleased with the service there. The hotel's location is close...More

    Thank Cofecia
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 19 March 2014

    Dear Cofecia, Thank you for your positive review & no doubt that you are still enjoying the honeymoon phase for years to come :-) I am glad that our team member was able to organize an upgrade for you & that you enjoyed our convenient...More

    Reviewed 18 March 2014

    I stay at all most 30 accor nights and hotels a year i found as a gold accor member at this hotel meant nothing any entitlements as a member you had to ask for i found that on reception they need better training i also...More

    Review collected in partnership with Accorhotels.com
    Thank accormember2014
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 19 March 2014

    Thank you for your feedback and my apologies in that your membership benefits were not passed onto you during this stay. This is extremely disappointing as we are pushing strongly to adhere to all guidelines concerning member benefits and I will again reiterate to my...More

    Reviewed 16 March 2014

    I had a night stay at this hotel, its located at the small alley around Bourke Street. Its located at the Melbourne Chinatown area. Shopping district is just around the corner with big shopping center such as Myer and David Jones. The room is small...More

    Thank Lynn S
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 17 March 2014

    Dear Lynn S, Thank you for your recent patronage. I was sorry to read that we did not tick all the boxes during your stay but appreciate you mentioning our fantastic location. Generally we receive feedback for the room being quite spacious. I'll be sure...More

    Reviewed 15 March 2014

    Checked in dinner time, lady (Tessa) gave me some good recommendations and map for the city. Next day I got sick and again Tessa helped me find a DR, she arranged everything for me!! Give Tessa at front desk a pay rise !!! She was...More

    1  Thank JohnKorn
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 16 March 2014

    Dear JohnKorn, Thank you very much for your words of encouragement. Comments like this really do have a great impact on our team's commitment to impressing every guest. We can’t put into words how much great feedback matters & I have personally conveyed your positive...More

    Ibis Styles Melbourne, The Victoria Hotel
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    #92 of 162 hotels in Melbourne
     
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    Citadines on Bourke Melbourne
    2,191 reviews
    #30 of 162 hotels in Melbourne
     
    About
    Amenities
    • Top amenities
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Free Internet
    • Hotel Amenities
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Indoor pool
    Details
    • Price range
    • US$112 - US$255 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #50 Family Hotel in Melbourne
    • #67 Romantic Hotel in Melbourne
    • #69 Business Hotel in Melbourne
    • #80 Luxury Hotel in Melbourne
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 200
    • Reservation Options
    • TripAdvisor is proud to partner with Cheap Tickets, Hotels.com, ACCOR, Ctrip TA, Agoda, Booking.com, Expedia, Travelocity, Cancelon, TripOnline SA, Hotwire, Evoline ltd and HotelQuickly so you can book your The Swanston Hotel, Grand Mercure reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Australia >
    • Victoria >
    • Melbourne >
    • Central Business District
    • Also Known As
    • The Swanston Hotel, Grand Mercure Hotel Melbourne ,
    • The Swanston Hotel Grand Accor
    Add Photo Photos
    Traveller (295)
    Room & Suite (117)
    Dining (16)
    Pool & Beach (4)
    Hotel & Grounds (197)
    Bathroom (35)
    Nearby
    Central Business District
    Full of discovery and delight, Melbourne’s laneways
    tease the imagination long after you’ve put your weary
    feet up to rest. They weave through the heart of the
    city: cafes, bars, restaurants and boutiques,
    throbbing with conversation and espresso coffee. You
    never quite know what you’ll find around the next
    corner: cobblestone alleys, old beer barrel hoists and
    even vats of simmering organic soup. There is the air
    ...More
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    Ask a question
    Questions & Answers
    Rahul12112
    29 September 2017|
    AnswerShow all 3 answers
    Response from Retired2xs | Reviewed this property |
    They have a variety of fruits, and other choices for breakfast and other meals.
    0
    Votes
    bonnie1998
    17 August 2017|
    AnswerShow all 8 answers
    Response from Samuel D | Reviewed this property |
    I think it's better to use UBER than bus.
    1
    Vote
    Google Translation
    DesmondOngyh
    7 August 2017|
    AnswerShow all 5 answers
    Response from Kris K | Reviewed this property |
    Yes. But slow. If you are accor gold member, then you get to use complimentary premium speed.
    1
    Vote
    Room Tips
    "The hotel is above the city centre so the quieter rooms would be at the rear of the building and not..."
    Read review
    "Rooms away from Swanston St would be quieter."
    Read review
    "Speak to staff for advice on choice of room"
    Read review
    "A good choice for families is to book adjoining rooms for that little extra room."
    Read review
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