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    The Swanston Hotel, Grand Mercure

    195 Swanston St, Melbourne, Victoria 3000, Australia
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    2017-12-25 2017-12-26
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    US$153
    US$132
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    US$153
    US$132
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    US$153
    US$131
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    Traveller (297)
    Room & Suite (120)
    Dining (16)
    Overview
    • Excellent26%
    • Very good48%
    • Average20%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “the cocoon” (45 reviews)
    “great location” (371 reviews)
    “soul cafe” (24 reviews)
    Free Internet
    Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Babysitting
    4.0 Star Hotel
    All hotel details
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    Rooms
    Dec 25Dec 26
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (2,593)
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    1,061 - 1,065 of 2,519 reviews

    Reviewed 23 March 2014

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    Review collected in partnership with Accorhotels.com
    Thank Twisterella11
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 26 March 2014

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    Reviewed 23 March 2014

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    Review collected in partnership with Accorhotels.com
    Thank Laura E
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 26 March 2014

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    Reviewed 22 March 2014

    The location is great. The hotel is close to an extensive shopping area. Restaurants. Cafes and Chinatown The room was compact but neat. The bathroom is dated and could use a refurb. Aircon was a bit noisy Overall the room was clean, tidy and comfortable...More

    Thank lightupthedarkness
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 26 March 2014

    Dear lightupthedarkness, Thank you for writing such a detailed review. Delighted to read that you enjoyed most aspects of your stay with us. I have personally passed on your concerns to our Maintenance Manager for his perusal. We look forward to welcome you back on...More

    Reviewed 20 March 2014

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    Review collected in partnership with Accorhotels.com
    Thank Michael D
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 26 March 2014

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    Reviewed 19 March 2014

    We had an excellent 4 days. Great service and excellent attentive staff could not of been of more assistance, fantastic. Food at breakfast in Cocoon, once again outstanding also evening snack.Beds what can I say we slepted well and sound. We will go agianMore

    Review collected in partnership with Accorhotels.com
    Thank Vincenza2001
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 20 March 2014

    Dear Vincenza2001, Thank you for the compliment you have given to our team, it is greatly appreciated. Our team really do strive to exceed guests expectations at all times and I thank you for noticing. I will share your feedback with them as it will...More

    About
    Amenities
    • Top amenities
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Free Internet
    • Hotel Amenities
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Banquet Room
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Indoor pool
    Details
    • Price range
    • US$109 - US$250 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #67 Romantic Hotel in Melbourne
    • #69 Business Hotel in Melbourne
    • #82 Luxury Hotel in Melbourne
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 200
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Ctrip TA, Agoda, ACCOR, Hotels.com, Travelocity, Hotwire, getaroom.com, TripOnline SA, Cancelon, HotelQuickly and Evoline ltd so you can book your The Swanston Hotel, Grand Mercure reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Australia >
    • Victoria >
    • Melbourne >
    • Central Business District
    • Also Known As
    • The Swanston Hotel, Grand Mercure Hotel Melbourne ,
    • The Swanston Hotel Grand Accor
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    Traveller (297)
    Room & Suite (120)
    Dining (16)
    Pool & Beach (4)
    Hotel & Grounds (197)
    Bathroom (37)
    Nearby
    Central Business District
    Full of discovery and delight, Melbourne’s laneways
    tease the imagination long after you’ve put your weary
    feet up to rest. They weave through the heart of the
    city: cafes, bars, restaurants and boutiques,
    throbbing with conversation and espresso coffee. You
    never quite know what you’ll find around the next
    corner: cobblestone alleys, old beer barrel hoists and
    even vats of simmering organic soup. There is the air
    ...More
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    Ask a question
    Questions & Answers
    ebaus2012
    22 November 2017|
    AnswerShow all 4 answers
    Response from Adam H | Reviewed this property |
    I believe you need to use the Louden Place entry off Little Bourke Street - it's a little side street that I seen cars coming and going from. It's also the area they use for the hotel transfers.
    1
    Vote
    ebaus2012
    22 November 2017|
    Answer
    Response from rodders122 | Reviewed this property |
    Self parking is about a block away from the hotel and trying to find a park to unload/load your luggage is not great. Unsure about valet parking but was told they don’t park your car onsite.
    0
    Votes
    Rahul12112
    29 September 2017|
    AnswerShow all 3 answers
    Response from Retired2xs | Reviewed this property |
    They have a variety of fruits, and other choices for breakfast and other meals.
    0
    Votes
    Room Tips
    "Higher is better"
    Read review
    "Choose an alternative hotel."
    Read review
    "Don't go for just a standard room - rooms are not on the same level as other Mercure hotels"
    Read review
    "The hotel is above the city centre so the quieter rooms would be at the rear of the building and not..."
    Read review
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