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The location is great.
The hotel is close to an extensive shopping area. Restaurants. Cafes and Chinatown
The room was compact but neat. The bathroom is dated and could use a refurb. Aircon was a bit noisy Overall the room was clean, tidy and comfortable...More
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 26 March 2014
Thank you for writing such a detailed review. Delighted to read that you enjoyed most aspects of your stay with us. I have personally passed on your concerns to our Maintenance Manager for his perusal.
We look forward to welcome you back on...More
We had an excellent 4 days. Great service and excellent attentive staff could not of been of more assistance, fantastic. Food at breakfast in Cocoon, once again outstanding also evening snack.Beds what can I say we slepted well and sound. We will go agianMore
Review collected in partnership with Accorhotels.com
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 20 March 2014
Thank you for the compliment you have given to our team, it is greatly appreciated.
Our team really do strive to exceed guests expectations at all times and I thank you for noticing. I will share your feedback with them as it will...More
US$109 - US$250 (Based on Average Rates for a Standard Room)
Star rating provided by Accor.
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#82 Luxury Hotel in Melbourne
Number of rooms
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Central Business District
Also Known As
The Swanston Hotel, Grand Mercure Hotel Melbourne ,
Full of discovery and delight, Melbourne’s laneways tease the imagination long after you’ve put your weary feet up to rest. They weave through the heart of the city: cafes, bars, restaurants and boutiques, throbbing with conversation and espresso coffee. You never quite know what you’ll find around the next corner: cobblestone alleys, old beer barrel hoists and even vats of simmering organic soup. There is the air
of Berlin in the street art, a touch of Paris in the umbrella-shaded cafes and, reminiscent of Rome, eateries tucked away in the most unlikely of places. Perhaps you might want a break and cross the Yarra River to Southbank - walk along the promenade, bask in the sun at a waterside bar and decide whether to go to the nearby casino or book a ticket at the Melbourne theatre company.