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    The Swanston Hotel, Grand Mercure

    195 Swanston St, Melbourne, Victoria 3000, Australia
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    2017-08-27 2017-08-28
    US$127
    US$103
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    US$127
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    Traveller (284)
    Room & Suite (117)
    Dining (16)
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    Overview
    • Excellent26%
    • Very good49%
    • Average19%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “the cocoon” (44 reviews)
    “great location” (356 reviews)
    “soul cafe” (22 reviews)
    Free Internet
    Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    4.0 Star Hotel
    All hotel details
    Offers from The Swanston Hotel, Grand Mercure
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    Ibis Styles Melbourne, The Victoria Hotel
    2,206 reviews
    #88 of 160 hotels in Melbourne
     
    Somerset on Elizabeth, Melbourne
    795 reviews
    #38 of 160 hotels in Melbourne
     
    Mantra City Central
    763 reviews
    #95 of 160 hotels in Melbourne
     
    Causeway Inn On The Mall
    610 reviews
    #110 of 160 hotels in Melbourne
     
    Rooms
    Aug 27Aug 28
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (2,510)
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    There are newer reviews for The Swanston Hotel, Grand Mercure
    See the most recent reviews

    1,081 - 1,085 of 2,440 reviews

    Reviewed 8 December 2013

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    Review collected in partnership with Accorhotels.com
    Thank FMag56
    Response from Erdi-GM, Manager at The Swanston Hotel, Grand MercureResponded 15 December 2013

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    Reviewed 5 December 2013

    For the Melbourne CBD, the location of this hotel is fantastic. The room I had (standard) was spacious and clean. Unfortunately that is where the posoitives stop. The whole place is very tired and in dire need of refurbishment. The carpets, lifts, bathrooms, and pretty...More

    Thank SortedNet
    Response from Erdi-GM, Manager at The Swanston Hotel, Grand MercureResponded 8 December 2013

    Dear Sortednet, Thank you for your review, Indeed, our location is fantastic being right in the heart of CBD. You are right in saying there are many fantastic restaurants, cafes & bars within close promixity to the hotel & guests are spoilt for choice, however...More

    Reviewed 4 December 2013

    The location of the hotel is fantastic - we had 1 adult and 3 kids, so it was easy to train it to Melbourne then stay in the heart of the city. The pool was small but good, and the breakfast was awesome! The rooms...More

    Review collected in partnership with Accorhotels.com
    Thank Kellie D
    Response from Erdi-GM, Manager at The Swanston Hotel, Grand MercureResponded 8 December 2013

    Dear Kellie D, Thanks for the great feedback. I am delighted to hear that you and your family enjoyed your stay with us. We look forward to welcoming your family back to the hotel. Kind regards, Alex Mihardja, Operational Project Manager, The Swanston Hotel, Grand...More

    Reviewed 4 December 2013

    More

    Review collected in partnership with Accorhotels.com
    Thank fussypotking
    Response from Erdi-GM, Manager at The Swanston Hotel, Grand MercureResponded 8 December 2013

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    Reviewed 3 December 2013

    We stayed at this hotel for a 5 night stay in a King executive suite. The positioning of the hotel is fantastic if you want to indulge in shopping and also if you want to grab some some cheap asian food at the end of...More

    Thank Perthtravelgal74
    Response from Erdi-GM, Manager at The Swanston Hotel, Grand MercureResponded 4 December 2013

    Dear Perthtravelgal74, Thank you very much for your reviews. Delighted to hear that generally you enjoyed the location, services & facilities of the hotel. Rest assured that I will get our Maintenance Manager to look into the window seals on their check-list. See you again...More

    Ibis Styles Melbourne, The Victoria Hotel
    2,206 reviews
    #88 of 160 hotels in Melbourne
     
    Somerset on Elizabeth, Melbourne
    795 reviews
    #38 of 160 hotels in Melbourne
     
    Mantra City Central
    763 reviews
    #95 of 160 hotels in Melbourne
     
    Causeway Inn On The Mall
    610 reviews
    #110 of 160 hotels in Melbourne
     
    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Free Internet
    • Hotel Amenities
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Conference Facilities
    • Banquet Room
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$115 - US$244 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #50 Family Hotel in Melbourne
    • #67 Romantic Hotel in Melbourne
    • #69 Business Hotel in Melbourne
    • #78 Luxury Hotel in Melbourne
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 200
    • Reservation Options
    • TripAdvisor is proud to partner with ACCOR, Hotels.com, Expedia, Ctrip TA, Booking.com, Cheap Tickets, TripOnline SA, Travelocity, Cancelon, Hotwire, Evoline ltd and HotelQuickly so you can book your The Swanston Hotel, Grand Mercure reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Australia >
    • Victoria >
    • Melbourne >
    • Central Business District
    • Also Known As
    • The Swanston Hotel, Grand Mercure Hotel Melbourne ,
    • The Swanston Hotel Grand Accor
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    Traveller (284)
    Room & Suite (117)
    Dining (16)
    Pool & Beach (4)
    Hotel & Grounds (187)
    Bathroom (34)
    Nearby
    Central Business District
    Full of discovery and delight, Melbourne’s laneways
    tease the imagination long after you’ve put your weary
    feet up to rest. They weave through the heart of the
    city: cafes, bars, restaurants and boutiques,
    throbbing with conversation and espresso coffee. You
    never quite know what you’ll find around the next
    corner: cobblestone alleys, old beer barrel hoists and
    even vats of simmering organic soup. There is the air
    ...More
    Somerset on Elizabeth, Melbourne
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    .24 km away
     
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    .20 km away
     
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    610 reviews
    .19 km away
     
    Ibis Styles Melbourne, The Victoria Hotel
    2,206 reviews
    .24 km away
     
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    Ask a question
    Questions & Answers
    bonnie1998
    17 August 2017|
    AnswerShow all 5 answers
    Response from bronwynh810 | Reviewed this property |
    skybus is available at the airport, this'll take you to Southern Cross Station and then they have mini buses that do a city drop off.
    0
    Votes
    DesmondOngyh
    7 August 2017|
    AnswerShow all 5 answers
    Response from Kris K | Reviewed this property |
    Yes. But slow. If you are accor gold member, then you get to use complimentary premium speed.
    1
    Vote
    Alan G
    23 July 2017|
    AnswerShow all 7 answers
    Response from Willfish101 | Reviewed this property |
    I stay at this hotel regularly, and get there via Southern Cross station from Tullamarine airport. As stated above you can get the Skybus from the Little Bourke Street entrance, but you need to book from the hotel desk... More
    1
    Vote
    Room Tips
    "Ask for a higher floor to avoid noise from the street."
    Read review
    "Worth it to upgrade to a Superior King Room if space matters to you"
    Read review
    "5th floor room on Little Bourke Street side was quiet and comfortable."
    Read review
    "ask for a back room away from Swanston street"
    Read review
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