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The Swanston Hotel, Grand Mercure

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Traveller (310)
Room & Suite (159)
Dining (16)
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Overview
  • Excellent26%
  • Very good49%
  • Average19%
  • Poor4%
  • Terrible2%
Travellers talk about
“the cocoon”(47 reviews)
“great location”(382 reviews)
“soul cafe”(25 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,664)
There are newer reviews for The Swanston Hotel, Grand Mercure
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Traveller rating
695
1,192
510
118
72
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695
1,192
510
118
72
Show reviews that mention
All reviewsthe cocoongreat locationsoul cafetwo double bedsdavid jonescentral locationbourke st mallaccor memberthe heart of the citya bit tiredvalet parkingbuffet breakfastyour doorsteproom was spacioustram stopstreet noisean upgrade
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1,091 - 1,095 of 2,587 reviews
Reviewed 4 May 2014

The only good thing about this hotel - excellent location. My biggest regret - the hotel room is old and the wall is almost non-existent. We could hear baby crying and talking at the next room just like there was no wall in between. I...More

Thank slpuiwan
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 4 May 2014

Dear Slpuiwan, Thank you for your time to provide a review. I am very sorry to read about your recent experience with us. I know you have indicated that you will not stay again and for this I am sorry, however I would be most...More

Reviewed 1 May 2014 via mobile

Stayed here for one night, treated the wife to go to Michael Buble concert. She loved it but not this hotel, it's old, draby,room smelled musty, was in room 650 right next door to the lift which you could hear all night long going up...More

Thank James J
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 4 May 2014

Dear James J, Thank you for taking the time to write your feedback on Tripadvisor. Firstly, let me clarify that you stayed at Mercure Welcome Melbourne, and NOT The Swanston Hotel, Grand Mercure. You wrote your review at the incorrect hotel site. The Mercure Welcome...More

Reviewed 27 April 2014

Excellent location for Melbourne cbd activities. Quick check-in, clean room, relatively quiet although you do hear the ding of the trams, comfortable mattress, good shower pressure, convenient luggage storage on check-out day.

Review collected in partnership with Accorhotels.com
Thank Ann R
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 27 April 2014

Dear Ann R, Thank you so much for taking the time to write a positive review about your recent stay. It's greatly appreciated. We look forward to your return. Kind regards, Alex Mihardja, Operational Project Manager

Reviewed 27 April 2014

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Review collected in partnership with Accorhotels.com
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 27 April 2014

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Reviewed 26 April 2014

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Review collected in partnership with Accorhotels.com
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 27 April 2014

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About
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Free Internet
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Indoor pool
Details
Price range
US$119 - US$197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#85 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$119 - US$197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#85 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (310)
Room & Suite (159)
Dining (16)
Pool & Beach (4)
Nearby
Central Business District
Full of discovery and delight, Melbourne’s laneways
tease the imagination long after you’ve put your weary
feet up to rest. They weave through the heart of the
city: cafes, bars, restaurants and boutiques,
throbbing with conversation and espresso coffee. You
never quite know what you’ll find around the next
corner: cobblestone alleys, old beer barrel hoists and
even vats of simmering organic soup. There is the air
...More
Questions & Answers
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LEISHRS
22 November 2017|
AnswerShow all 4 answers
Response from Cruiserchick2248 | Reviewed this property |
We didn’t have a car so can’t help you. However it did seem to be in an area of narrow one way streets. Perhaps you could phone the hotel directly for more advice.
0
Votes
LEISHRS
22 November 2017|
AnswerShow all 2 answers
Response from Mel_kuan | Reviewed this property |
The self-parking is about 5-10min walk away and it’s 15aud a day / entry. Meaning you either leave your car at the car park for 24 hours or pay every time you want to drive out the car. If you park with the hotel’s valet... More
0
Votes
Rahul12112
29 September 2017|
AnswerShow all 3 answers
Response from Retired2xs | Reviewed this property |
They have a variety of fruits, and other choices for breakfast and other meals.
0
Votes
Room Tips
"The room we had at the side of the hotel had no view at all"
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"higher up the better"
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"Not sure, but higher the floor, better the view"
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"Swanson street side is quiter and better outlook."
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