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The Swanston Hotel, Grand Mercure

2,609 reviews
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Traveller (297)
Room & Suite (120)
Dining (16)
Overview
  • Excellent26%
  • Very good48%
  • Average20%
  • Poor4%
  • Terrible2%
Travellers talk about
“the cocoon”(45 reviews)
“great location”(374 reviews)
“soul cafe”(24 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
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Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,609)Write a Review
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Traveller rating
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678
1,171
505
113
68
Show reviews that mention
All reviewsthe cocoongreat locationsoul cafetwo double bedsdavid jonescentral locationbourke st mallthe heart of the cityvalet parkinga bit tiredbuffet breakfastyour doorsteproom was spaciousstreet noisetram stopan upgradepublic transport
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1,101 - 1,105 of 2,535 reviews
Reviewed 24 February 2014

this hotel is ideally situated for viewing the Melbourne sights. Our room was a very good size and had a lounge area too. The breakfasts were very good and the hotel bar served reasonably priced bar meals also. The staff went out of their way...More

Thank JGleave
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 25 February 2014

Dear JGleave, It's great to see positive comments from a Top Contributor, Thank You. We're pleased that you enjoyed your stay with us. The range of offerings on our breakfast buffet certainly would have been a great start to your day of sightseeing & our...More

Reviewed 23 February 2014

We spent two nights here for a shopping weekend. Location is excellent, close to all Melbourne has to offer and on the edge of China Town. The hotel is easy to get to, the staff were efficient and friendly and the room was as expected...More

1  Thank Drew Jones
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 25 February 2014

Dear Drew Jones, Thank you for taking the time to write a review after your recent stay with us. Really appreciative of your honest feedback as Top Contributors. I am glad that you found most of our services, facilities, as well as staff's efficiency &...More

Reviewed 21 February 2014

Stayed here in February for Bruce Springsteen concert. Rooms are spacious and clean. Friendly staff and hotel is in great location. Had dinner twice in Chinatown just around the corner from hotel, amazing Peking duck pancakes at Dragon Boat. If your having breakfast head to...More

1  Thank Renee G
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 23 February 2014

Dear Renee G, Thank you very much for your glowing review. Trust you enjoyed the concert. Heard so many great reviews of it. WE could not have been happier to hear that you enjoyed our convenient location to the concert, as well as to Chinatown....More

Reviewed 19 February 2014

2 night stay in a 1 bedroom suite. Nothing fancy but very comfortable. Drapes excellent blackout of morning light and allowed for a sleep in. Had thought it might have had a small kitchenette but made do with the basics bought out of the buffet....More

Thank ebzac
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 23 February 2014

Dear ebzac, Thank you for taking the time to write your feedback after your recent stay with us. We love getting feedbacks from Senior Reviewers such as yourself. I am glad to hear that you enjoyed most aspects of your stay with us, as well...More

Reviewed 14 February 2014 via mobile

After a horendous experience with a booking at City Edge North Melbourne (long story) I booked a room at Tge Swanston Hotel at the last minute and wasn't disapointed. The service was second to none, from check-in, through to concierge. Nothing was too much trouble....More

Thank goldcoastguy75
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 16 February 2014

Dear goldcoastguy75, Thank you for your glowing review. I am glad that you found the location was ideal for your needs. It is certainly well- placed for a shopping, theatre or sightseeing holiday. The close proximity to many of Melbourne's iconic eating and drinking establishments...More

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About
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Free Internet
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Babysitting
Banquet Room
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Indoor pool
Details
Price range
US$115 - US$253 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#83 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$115 - US$253 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#83 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
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Traveller (297)
Room & Suite (120)
Dining (16)
Pool & Beach (4)
Hotel & Grounds (197)
Bathroom (37)
Nearby
Central Business District
Full of discovery and delight, Melbourne’s laneways
tease the imagination long after you’ve put your weary
feet up to rest. They weave through the heart of the
city: cafes, bars, restaurants and boutiques,
throbbing with conversation and espresso coffee. You
never quite know what you’ll find around the next
corner: cobblestone alleys, old beer barrel hoists and
even vats of simmering organic soup. There is the air
...More
Questions & Answers
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LEISHRS
22 November 2017|
AnswerShow all 4 answers
Response from Adam H | Reviewed this property |
I believe you need to use the Louden Place entry off Little Bourke Street - it's a little side street that I seen cars coming and going from. It's also the area they use for the hotel transfers.
1
Vote
LEISHRS
22 November 2017|
AnswerShow all 2 answers
Response from Mel_kuan | Reviewed this property |
The self-parking is about 5-10min walk away and it’s 15aud a day / entry. Meaning you either leave your car at the car park for 24 hours or pay every time you want to drive out the car. If you park with the hotel’s valet... More
0
Votes
Rahul12112
29 September 2017|
AnswerShow all 3 answers
Response from Retired2xs | Reviewed this property |
They have a variety of fruits, and other choices for breakfast and other meals.
0
Votes
Room Tips
"Higher is better"
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"Choose an alternative hotel."
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"Don't go for just a standard room - rooms are not on the same level as other Mercure hotels"
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"The hotel is above the city centre so the quieter rooms would be at the rear of the building and not..."
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