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    The Swanston Hotel, Grand Mercure

    195 Swanston St, Melbourne, Victoria 3000, Australia
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    2017-08-06 2017-08-07
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    US$126US$143
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    Traveller (280)
    Room & Suite (117)
    Dining (16)
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    Overview
    • Excellent26%
    • Very good49%
    • Average19%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “the cocoon” (44 reviews)
    “great location” (353 reviews)
    “soul cafe” (22 reviews)
    Free Internet
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    4.0 Star Hotel
    All hotel details
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    Mercure Welcome Melbourne
    4,194 reviews
    #109 of 160 hotels in Melbourne
     
    Somerset on Elizabeth, Melbourne
    788 reviews
    #43 of 160 hotels in Melbourne
     
    Novotel Melbourne on Collins
    4,422 reviews
    #64 of 160 hotels in Melbourne
     
    Mantra City Central
    742 reviews
    #94 of 160 hotels in Melbourne
     
    Rooms
    Aug 6Aug 7
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (2,500)
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    There are newer reviews for The Swanston Hotel, Grand Mercure
    See the most recent reviews

    1,111 - 1,115 of 2,430 reviews

    Reviewed 12 October 2013

    We stayed here for my husband's birthday. It is in a good location but we were a bit disappointed in the rooms. Our room was big however it was quite dated and needed a renovation, the bathroom was old and the carpet was stained. The...More

    Thank Pinkstarz77
    Response from Erdi-GM, Manager at The Swanston Hotel, Grand MercureResponded 28 October 2013

    Dear Pinkstarz77, Always great to hear reviews from one of the top Contributors. I am sorry tho hear that your room did not live up to your expectations for the special occasion. Should you have advised the Manager on Duty at that time, we would've...More

    Reviewed 12 October 2013

    Great place .... because of our flights early arrival (8am) we were hoping that they would be able to look after our bags until the 2pm checkin . But as soon as we turned up they checked us in and our room was all ready...More

    Thank steaminkiwi
    Response from Erdi-GM, Manager at The Swanston Hotel, Grand MercureResponded 28 October 2013

    Dear Patrick, It is wonderful to receive such a positive feedback such as yours. Thank you. And I couldn't have been happier to know that you enjoyed your stay with us & obviously a great time at Cirque du soleil. See you on your next...More

    Reviewed 12 October 2013

    It was the best ever location so close to everything. We had a twin double bed room and it was very spacious. Plates and bowls and cutlery were bought to our room to use and that was sufficient. There is also a microwave in your...More

    Review collected in partnership with Accorhotels.com
    Thank Meg W
    Response from Erdi-GM, Manager at The Swanston Hotel, Grand MercureResponded 28 October 2013

    Dear Meg, Thank you for taking the time to share your recent experience with us. I am glad that you found the hotel & its services & facilities to be of satisfactory. WE look forward to have you back with us in the near future....More

    Reviewed 9 October 2013

    We continue to stay at this hotel even though it is becoming a bit tired. The location and the staff make up for the rooms. Excellent service - great concierge service. Watch the shower pressure never right.More

    Review collected in partnership with Accorhotels.com
    Thank Jo A
    Response from Erdi-GM, Manager at The Swanston Hotel, Grand MercureResponded 28 October 2013

    Dear Jo, Always great to receive reviews from Senior Reviewer & a return guests. Much appreciated. We are certainly going to have some renovations to be done in stages, and will advise our Maintenance Manager of the flactuates water pressure in the shower. Thank you...More

    Reviewed 8 October 2013

    A very centrally located hotel in the heart of Melbourne nearby to shopping and Chinatown. Easy access to public transport and with plenty of restaurants nearby. A great hotel to stay when visiting Melbourne, either on business or holiday.More

    Review collected in partnership with Accorhotels.com
    Thank RickyKho
    Response from Erdi-GM, Manager at The Swanston Hotel, Grand MercureResponded 28 October 2013

    Dear Ricky, We appreciate your feedback and I am thrilled to hear that you found our location to be a very convenient base for your visit (both business or leisure). Thank you again & hopefully we'll see you again on your next trip to Melbourne....More

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    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Free Internet
    • Hotel Amenities
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Conference Facilities
    • Banquet Room
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Microwave
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$111 - US$226 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #50 Family Hotel in Melbourne
    • #67 Romantic Hotel in Melbourne
    • #69 Business Hotel in Melbourne
    • #77 Luxury Hotel in Melbourne
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 200
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotels.com, ACCOR, Ctrip TA, Cheap Tickets, TripOnline SA, Agoda, Cancelon, Hotwire, Travelocity, HotelQuickly and Evoline ltd so you can book your The Swanston Hotel, Grand Mercure reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Australia >
    • Victoria >
    • Melbourne >
    • Central Business District
    • Also Known As
    • The Swanston Hotel, Grand Mercure Hotel Melbourne ,
    • The Swanston Hotel Grand Accor
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    Traveller (280)
    Room & Suite (117)
    Dining (16)
    Pool & Beach (4)
    Hotel & Grounds (183)
    Bathroom (34)
    Nearby
    Central Business District
    Full of discovery and delight, Melbourne’s laneways
    tease the imagination long after you’ve put your weary
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    city: cafes, bars, restaurants and boutiques,
    throbbing with conversation and espresso coffee. You
    never quite know what you’ll find around the next
    corner: cobblestone alleys, old beer barrel hoists and
    even vats of simmering organic soup. There is the air
    ...More
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    Ask a question
    Questions & Answers
    Alan G
    23 July 2017|
    AnswerShow all 7 answers
    Response from Willfish101 | Reviewed this property |
    I stay at this hotel regularly, and get there via Southern Cross station from Tullamarine airport. As stated above you can get the Skybus from the Little Bourke Street entrance, but you need to book from the hotel desk... More
    1
    Vote
    Rebecca D
    4 July 2017|
    AnswerShow all 7 answers
    Response from Brin H | Reviewed this property |
    yes its a wilson car park ..5 minute walk away just make sure you park in the correct one as it wont be validated by front desk..and i think it was roughly $25 per day if validated
    0
    Votes
    Luis H
    28 March 2017|
    AnswerShow all 11 answers
    Response from ritamelbourne2017 | Reviewed this property |
    If you book your hotel stay with a discount booking site the member details will not show at the time of booking. Accor Members can request a FREE WIFI Password when you Check In to any Mercure Hotel. Accor Membership apples... More
    1
    Vote
    Room Tips
    "Worth it to upgrade to a Superior King Room if space matters to you"
    Read review
    "5th floor room on Little Bourke Street side was quiet and comfortable."
    Read review
    "ask for a back room away from Swanston street"
    Read review
    "Don't take room facing Swanston Street"
    Read review
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