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The Swanston Hotel, Grand Mercure

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2,333 Reviews from our TripAdvisor Community

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There are newer reviews for The Swanston Hotel, Grand Mercure
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Showing 2,268: English reviews
Australia
Reviewed 10 May 2013

Stayed here again with hubby in 1111 which is a suite with separate bedroom. Check-in took 3 mins and same with check-out. Was unwell on a Sunday night and a Dr was contacted immediately and was at my hotel room within 40 mins. Great to deal with and we have stayed here about 4 times now. Just booking for my...

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Helpful?
Thank crab67tkf
Mildura, Australia
Reviewed 8 May 2013

Great shopping location, we needed to be right in the heart of it all so this was the perfect location. Our room was very nice and it was comfortable. The staff were very friendly & helpful although we did have to line up on all occasions as they were very busy. The elevators were tricky, you have to make sure...

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Thank Cvlightblue
Michigan
Reviewed 7 May 2013

This hotel was close to everything and the price wasn't bad for such a central location. Not much in the way of ambience in the lobby, halls or rooms. Definitely time for a facelift. I really didn't like the bathroom arrangement which opened right up to the bed. Otherwise acceptable for the price. Hot water electric pot and assorted tea,...

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Thank Sintita
Los Angeles, California
Reviewed 7 May 2013

The Swanston shares it's lobby with it's 3 1/2 star partner in a big L-shape, which means you are always waiting in line for questions, check-in or check-out. Dirty carpets in front lobby, elevators and hallways. There is a bell stand, but the one or two guys that stand there (sometimes) just look at you while you struggle in with...

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Thank Sushi90210
GEELONG AUSTRALIA
Reviewed 7 May 2013

I stayed in a suite on 13th floor with my wife and an extra bed for my son. Very good size room with a separate bedroom and free wifi included. Painless check in and check out process and quick return of my car from valet parking. The hotel is in a fantastic location in the centre of Melbourne CBD. Trams...

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1Thank GOTIGES
Adelaide
Reviewed 6 May 2013 via mobile

Got a great deal in an Accor Advantage Plus (hotel chain club membership) sale but even though the rooms are graded 4-star but I really feel they were way too basic and should be graded 3.5 star. The hotel is in a great central position but really should have double glazing to windows to combat the noise. Had difficulty sleeping...

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Thank savvytraveller16
Melbourne, Australia
Reviewed 6 May 2013

We got the Executive Suite Room 411 for 1/2 price - $130 a night - for two nights (Fri/Sat). Epic deal! I must say, this location is fantastic. Right in the hustle and bustle of Swanston St - we loved it. The suite was nice - the main room is a medium sized lounge room with an office desk and...

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1Thank Matt L
New Zealandntral, New Zealand
Reviewed 4 May 2013

Excellent Hotel right in the heart of the CBD. Has a swimming pool for the kids on the top floor and a gym. Do like I did and went shopping and you are so close you can take your parcels up to your room to save lugging them around and go and shop for some more. Tram right outside the...

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Thank BlondePatty
Glenelg, Australia
Reviewed 3 May 2013

The hotel is situtated right in the heart of melbourne CBD. Everything is within reach: shopping, food, trams, more shopping....... it was a great stay considering price and location and service by staff. staff in reception were very accomodating, everything was explained and tried their best to help. the cleaning staff are just amazing. they go out of their way...

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Thank StarOfTheSea24
Hanoi, Vietnam
Reviewed 2 May 2013

This hotel is in a fantastic inner city location, perfect for dumping shopping bags mid shop! Also walking distance to fabulous cafes and restaurants. My room had a comfortable bed and and adequate bathroom, although would have liked a bit of bench space for toilet bag near the basin. Even though the aircon worked well I found the room stuffy,...

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Thank Yuinmob

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Full of discovery and delight, Melbourne’s laneways tease the imagination long after you’ve put your weary feet up to rest. They weave through the heart of the city: cafes, bars, restaurants and boutiques, throbbing with conversation and espresso coffee. You never quite know what you’ll find around the next corner: cobblestone alleys, old beer barrel hoists and even vats of simmering organic soup. There is the air of Berlin in the street art, a touch of Paris in the umbrella-shaded cafes and, reminiscent of Rome, eateries tucked away in the most unlikely of places. Perhaps you might want a break and cross the Yarra River to Southbank - walk along the promenade, bask in the sun at a waterside bar and decide whether to go to the nearby casino or book a ticket at the Melbourne theatre company.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
The Swanston Hotel, Grand Mercure is a 4.5-star hotel positioned in an unrivalled location in the very heart of Melbourne's CBD and city, surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants. With shopping meccas like Bourke Street Mall, Emporium Melbourne and H&M right on your doorstep, other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. In addition, with a tram stop conveniently located at the front entrance - a quick tram ride will take you to all major sporting venues including the MCG and Etihad Stadium plus the city's cosmopolitan shopping and entertainment hotspots such as St Kilda, Chapel Street, Bridge Road and Brunswick Street. The Swanston Hotel, Grand Mercure is Melbourne's most centrally located hotel. ... more   less 

Additional Information about The Swanston Hotel, Grand Mercure

Address: 195 Swanston St, Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Region: Australia > Victoria > Melbourne > Central Business District
Price Range: $157 - $351 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor
Hotel Style:
#50 Family Hotel in Melbourne
#66 Romantic Hotel in Melbourne
#68 Business Hotel in Melbourne
#76 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from The Swanston Hotel, Grand Mercure staff and other travellers.
12 questions
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Questions? Get answers from The Swanston Hotel, Grand Mercure staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great Location, Commendable staff, Lovely buffet breakfast,”
 of 5 bubbles julied900, 4 Dec 2016 | Read review
“Get a view”
 of 5 bubbles ErinMcE, 12 Nov 2016 | Read review
“High floors are better ,has good small bar on mezzanine .”
 of 5 bubbles RonJ355, 7 Nov 2016 | Read review
“Check the room, if no traction mat in the tub, go elsewhere. For less than $8 they could add a tub mat!”
 of 5 bubbles Emmaus_PAFisherman1, 1 Nov 2016 | Read review
“If you want quiet- ask for room at back with no views. Trams run along Swanson all day.”
 of 5 bubbles Y1810DOmikes, 25 Oct 2016 | Read review
5 of 5
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