We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
2018-01-28 2018-01-29
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}
    Neighbourhoods
    Neighbourhoods

    The Swanston Hotel, Grand Mercure

    195 Swanston St, Melbourne, Victoria 3000, Australia
    Save
    Lowest prices for your stay
    2018-01-28 2018-01-29
    Are these your travel dates?
    TripAdvisor uses this information to find you the lowest prices for your stay.
    US$138
    US$127
    SAVE US$11
    US$130
    US$130
    Traveller (297)
    Room & Suite (120)
    Dining (16)
    Overview
    • Excellent26%
    • Very good48%
    • Average20%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “the cocoon” (45 reviews)
    “great location” (374 reviews)
    “soul cafe” (24 reviews)
    Free Internet
    Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Babysitting
    4.0 Star Hotel
    All hotel details
    {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"]},"scriptFlags":null}
    Rooms
    Jan 28Jan 29
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 12 partner sites to see rooms from US$127.
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Melbourne hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "ffe2740ef24344c28d3efd67612943e9", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":256812,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[32683771],"additionalContentIds":[],"pollCount":0,"checkin":{"day":28,"month":1,"year":2018},"checkout":{"day":29,"month":1,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":127,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"ffe2740ef24344c28d3efd67612943e9","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":138,"lowestMetaPrice":127,"additionalPartner":false,"highestMetaPriceDisplay":138,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":138,"lowestMetaPrice":127,"highestMetaPriceDisplay":138,"hotelName":"The Swanston Hotel, Grand Mercure","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImZmZTI3NDBlZjI0MzQ0YzI4ZDNlZmQ2NzYxMjk0M2U5IiwiQUlLIjoiZjk3ZGEwZWY4OTcyNDIwMDk4ZmU4OGVlYTRhZmM1MjUifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "28/01/2018", "checkOut": "29/01/2018", "lowestPrice": "US$127", "hasDates": true, "hacComplete": false, "contentIdMappings": {"79408347":"CheapTicketsEWS","78855922":"OrbitzEWS","109204384":"HotelsCom2IB","65675497":"Hotwire","53924659":"TravelocityEWS","64694483":"AccorIB","32683771":"Expedia","32445076":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_hsx__sub_header"},"moduleList":["handlers","tracking"]},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"moduleList":["handler"]},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"},"moduleList":[]},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
    Write a ReviewReviews (2,609)
    There are newer reviews for The Swanston Hotel, Grand Mercure
    See the most recent reviews
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages

    1,131 - 1,135 of 2,535 reviews

    Reviewed 21 January 2014

    Stayed here for 3 days during the Australia Open which made this superbly located hotel very busy. The room allocated to us was roomy, well appointed, clean and airy. The breakfast buffet was well priced but a little lacking on choice. It gets quite busy...More

    Thank eggie168
    Response from Erdi-GM, Manager at The Swanston Hotel, Grand MercureResponded 22 January 2014

    Dear Eddie C, We love getting feedbacks from SEnior Contributors such as yourself - Thank You. I am delighted to hear that you enjoyed most aspects of your stay with us. I understand that Louden Kitchen can be a little busy at times. Unsure if...More

    Reviewed 18 January 2014

    Always a pleasant stay at this hotel, the staff are very helpful, the breckfast selection should be improved as the price has gone up the selection has gone down.As for the location you are right in the centre of the city.More

    Review collected in partnership with Accorhotels.com
    Thank Atmel
    Response from Erdi-GM, Manager at The Swanston Hotel, Grand MercureResponded 20 January 2014

    Dear Atmel, Thank you for taking the time to write a feedback on your most recent stay with us. I will be sure to pass on your observation regarding breakfast to both our Executive Chef & Restaurant Manager. Once again thank you for your continuous...More

    Reviewed 16 January 2014

    stayed at some Accor hotels around Australia, i think this the worst hotel that i ever stayed. Came to the hotel and greeted by the staff, and noticed straight away the air con was turned off during Melbourneheat and some of the staff looks struggling...More

    Thank Richard M
    Response from Erdi-GM, Manager at The Swanston Hotel, Grand MercureResponded 20 January 2014

    Dear Richard M, Thank you for your taking the time to write a review on your recent stay with us. I can certainly understand your comment & frustration regarding the AC in the lobby. Unfortunately last week we were having issue with one of the...More

    Reviewed 14 January 2014

    More

    Review collected in partnership with Accorhotels.com
    1  Thank marjat414
    Response from Erdi-GM, Manager at The Swanston Hotel, Grand MercureResponded 15 January 2014

    More

    Reviewed 14 January 2014

    I was looking for a comfortable value for money establishment and The Swanston Hotel Melbourne Grand Mercure seemed to fit the bill. I am glad that I selected this hotel. From the moment that I checked in until check out, the staff and service was...More

    Review collected in partnership with Accorhotels.com
    1  Thank Stephen H
    Response from Erdi-GM, Manager at The Swanston Hotel, Grand MercureResponded 15 January 2014

    Dear Stephen H, Thank you for your review. I am glad to hear that you found our products & services were satisfactory. Looking forward to welcoming you again on your next Melbourne getaway. Kind regards, Alex Mihardja, Operational Project Manager

    About
    Amenities
    • Top amenities
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Free Internet
    • Hotel Amenities
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Banquet Room
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Indoor pool
    Details
    • Price range
    • US$113 - US$252 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #67 Romantic Hotel in Melbourne
    • #69 Business Hotel in Melbourne
    • #82 Luxury Hotel in Melbourne
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 200
    • Reservation Options
    • TripAdvisor is proud to partner with Accorhotels.com, Expedia, Booking.com, Hotels.com, Ctrip TA, Agoda, Travelocity, Hotwire, Cancelon, HotelQuickly, TripOnline SA, getaroom.com and Evoline ltd so you can book your The Swanston Hotel, Grand Mercure reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Australia >
    • Victoria >
    • Melbourne >
    • Central Business District
    • Also Known As
    • The Swanston Hotel, Grand Mercure Hotel Melbourne ,
    • The Swanston Hotel Grand Accor
    Add Photo Photos
    Traveller (297)
    Room & Suite (120)
    Dining (16)
    Pool & Beach (4)
    Hotel & Grounds (197)
    Bathroom (37)
    Nearby
    Central Business District
    Full of discovery and delight, Melbourne’s laneways
    tease the imagination long after you’ve put your weary
    feet up to rest. They weave through the heart of the
    city: cafes, bars, restaurants and boutiques,
    throbbing with conversation and espresso coffee. You
    never quite know what you’ll find around the next
    corner: cobblestone alleys, old beer barrel hoists and
    even vats of simmering organic soup. There is the air
    ...More
    Nearby HotelsSee all 161 hotels in Melbourne
    Mercure Welcome Melbourne
    4,339 reviews
    .04 km away
    Causeway Inn On The Mall
    650 reviews
    .19 km away
    Mantra City Central
    963 reviews
    .20 km away
    The Carlton
    38 reviews
    .21 km away
    Nearby Restaurants
    Rice paper
    241 reviews
    .08 km away
    8bit
    129 reviews
    .04 km away
    The Louden Kitchen & Grill
    128 reviews
    .05 km away
    Pho Bo Ga Mekong
    343 reviews
    .06 km away
    Nearby Attractions
    Firetail Birdwatching Tours
    12 reviews
    .10 km away
    Yarra Trams
    576 reviews
    .12 km away
    Emporium Melbourne
    227 reviews
    .15 km away
    David Jones
    213 reviews
    .14 km away
    Ask a question
    Questions & Answers
    LEISHRS
    22 November 2017|
    AnswerShow all 4 answers
    Response from Cruiserchick2248 | Reviewed this property |
    We didn’t have a car so can’t help you. However it did seem to be in an area of narrow one way streets. Perhaps you could phone the hotel directly for more advice.
    0
    Votes
    LEISHRS
    22 November 2017|
    AnswerShow all 2 answers
    Response from Mel_kuan | Reviewed this property |
    The self-parking is about 5-10min walk away and it’s 15aud a day / entry. Meaning you either leave your car at the car park for 24 hours or pay every time you want to drive out the car. If you park with the hotel’s valet... More
    0
    Votes
    Rahul12112
    29 September 2017|
    AnswerShow all 3 answers
    Response from Retired2xs | Reviewed this property |
    They have a variety of fruits, and other choices for breakfast and other meals.
    0
    Votes
    Room Tips
    "Higher is better"
    Read review
    "Choose an alternative hotel."
    Read review
    "Don't go for just a standard room - rooms are not on the same level as other Mercure hotels"
    Read review
    "The hotel is above the city centre so the quieter rooms would be at the rear of the building and not..."
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing