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Mercure Welcome Melbourne

Traveller (485)
Room & Suite (256)
Traveller (485)
Room & Suite (256)
Dining (25)
Overview
265 Little Bourke St, Melbourne, Victoria 3000 Australia See on map
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
3 Star accommodation
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Rooms
Dec. 23Dec. 24
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,573)
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4,337 results
Traveller rating
643
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643
1,789
1,289
403
213
Show reviews that mention
All reviews great location the cocoon david jones rooms are small bourke street central location the heart of the city buffet breakfast valet parking would stay again public transport federation square free tram tram stop myer emporium concierge
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1 - 5 of 4,337 reviews
Reviewed yesterday

We booked for an overnight stay in this hotel. Staff were friendly, room was clean and neat. No problems with sheets or pillows but the bed was as hard as a rock. My husband has a delicate back and I never suffer sore back but...More

Date of stay: December 2018
Thank SundayMason
Reviewed 3 days ago via mobile

The good In the CBD in a very good location for shopping etc. Good basic size room, clean. Met basic requirements. A good selection of great Asian restaurants within a block. Not as good - The noise at night through the wall from people in...More

Date of stay: December 2018
Thank kenmY8080HK
Response from Erdi G, Manager at Mercure Welcome MelbourneResponded yesterday

Dear kenmY8080HK, Thank you for your recent patronage. I am sorry to read that we did not tick all the boxes during your stay. Feedback such as yours allows us to identify areas of improvement and I thank you for providing a review. Kind regards,...More

Reviewed 3 days ago

We use this chain when travelling and have always found them of high standard However in this case our room was poorly cleaned the carpets badly stained and the bed very uncomfortable. The lobby and elevators were of needing a good clean, The savings grace...More

Date of stay: November 2018
Thank 242Kiwi
Response from Erdi G, Manager at Mercure Welcome MelbourneResponded yesterday

Dear 242Kiwi, Thank you for your constructive review. It is with regret to read that we were unable to provide you with a pleasant and trouble free stay. Truly appreciate you highlighting the great service provided by our Front Desk staff in rectifying your concerns....More

Reviewed 5 days ago

We stayed at the Mercure Welcome on our visit. The staff were very polite and helpful always greeting us when they first saw us each day :-)Some rooms are becoming a little "tired" and may need to be freshened up [so to speak] but the...More

Review collected in partnership with Accorhotels.com
Date of stay: November 2018
Thank stretch7250_1
Response from Erdi G, Manager at Mercure Welcome MelbourneResponded 5 days ago

Dear stretch7250_1, Thank you for being positive in what we do well and for bringing to our attention what we can change. I appreciate you highlighting our team’s polite and helpful attitude to customer service and will pass your encouragement on to them. It is...More

Reviewed 6 days ago via mobile

A much anticipated business trip was marred by this poorly maintained inefficiently run hotel. The room allocation took four attempts for me to check into the room I had booked on line. The staff displayed an element of apathy as I trundled up and down...More

Date of stay: December 2018
Thank jessie_panda118
Response from Erdi G, Manager at Mercure Welcome MelbourneResponded 5 days ago

Dear jessie_panda118, Thank you for your recent patronage and for your time to provide feedback. I am concerned to read about your disappointed stay and this most certainly does not reflect our usual high standard in customer service. You have indicated that you won’t be...More

View more reviews
About
Description
Surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants, the 3.5-star Mercure Welcome Melbourne hotel is located in the very heart of Melbourne's CBD More and offers guest affordable budget accommodation and a base from which to explore all the attractions and events in Melbourne. Shopping meccas like Emporium Melbourne, Bourke Street Mall and H&M are right on the doorstep of the Mercure Welcome Melbourne hotel, plus other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. Guests can conveniently also take advantage of the free CBD tram service, with a tram stop just metres from the entrance. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Restaurant
Room Service
Free Internet
Bar/Lounge
Air Conditioning
Babysitting
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Self-Serve Laundry
Wheelchair Access
Pool
Beachfront
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Free Parking
Room types
Non-Smoking Rooms
Hotel class
Room types
Non-Smoking Rooms
Number of rooms
330
Price range
US$76 - US$185 (Based on Average Rates for a Standard Room)
Also Known As
Mercure Welcome Melbourne Hotel Melbourne
,
Accor Welcome Melbourne
Location
Australia > Victoria > Melbourne > Central Business District
Hotel class
Room types
Non-Smoking Rooms
Number of rooms
330
Price range
US$76 - US$185 (Based on Average Rates for a Standard Room)
Also Known As
Mercure Welcome Melbourne Hotel Melbourne
,
Accor Welcome Melbourne
Location
Australia > Victoria > Melbourne > Central Business District
Photos
Traveller (485)
Room & Suite (256)
Dining (25)
Pool & Beach (2)
Business Centre & Event Rooms (5)
Family and Play Areas (3)
Nearby
Central Business District
Full of discovery and delight, Melbourne’s laneways
tease the imagination long after you’ve put your weary
feet up to rest. They weave through the heart of the
city: cafes, bars, restaurants and boutiques,
throbbing with conversation and espresso coffee. You
never quite know what you’ll find around the next
corner: cobblestone alleys, old beer barrel hoists and
even vats of simmering organic soup. There is the air
...More
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Questions & Answers
Ask a question
escd2017
November 4, 2018|
AnswerShow all 5 answers
Response from PerthCitizen | Reviewed this property |
It does have valet & or self off-site parking. The car park is in Russell Street about a 5-10 minute walk from the hotel. We parked our own car, and when you get your ticket you give it to the hotel. I can't remember the... More
1
Vote
Wathu R
September 2, 2018|
AnswerShow all 7 answers
Response from Mickeygian | Reviewed this property |
Yes I am sure in every room
0
Votes
March 30, 2018|
AnswerShow all 3 answers
Response from Love_Life_Sydney | Reviewed this property |
The last time I stayed there, they put hold a certain amount of money (I can't remember how much) for in house expenditure eg mini bar, meals. For example, if you have a credit limit of $1,000 on your card, and the hotel... More
0
Votes
Room Tips
"Higher floors have a better view and are quieter"
craftychic2013
1 week ago
Read review
"Avoid rooms near lifts or near the corners of hallways as these get very noisy"
R9676DJamandat
Oct. 20, 2018
Read review
"Unable to answer"
phillipp357
Oct. 19, 2018
Read review
"Don't choose room near laundry room"
oaldi
Oct. 14, 2018
Read review
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