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Mercure Welcome Melbourne

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Traveller (436)
Room & Suite (254)
Dining (15)
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Overview
  • Excellent14%
  • Very good42%
  • Average30%
  • Poor9%
  • Terrible5%
Travellers talk about
“great location”(555 reviews)
“the cocoon”(37 reviews)
“david jones”(84 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
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Reviews (4,443)
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Traveller rating
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1,732
1,258
393
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630
1,732
1,258
393
205
Show reviews that mention
All reviewsgreat locationthe cocoondavid jonesrooms are smallbourke streetcentral locationthe heart of the citybuffet breakfastvalet parkingwould stay againpublic transportfederation squaretram stopmyeremporiumconciergeeateries
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1,941 - 1,945 of 4,218 reviews
Reviewed October 27, 2013

Got an internet deal for the Mecure Welcome Melbourne on a very busy weekend in Melbs (Beyoncé and Cox Plate) at a reasonable price ($199) for Standard room. Only booked for one night (Sat) When we arrived, we were told by the clerk at check...More

Thank K A
Response from Erdi-GM, Manager at Mercure Welcome MelbourneResponded October 29, 2013

Dear K A, Thank you for your feedback, I am sorry to hear that you did not enjoy your stay and for any inconvenience caused. I have passed on your feedback to both our Executive Housekeeper & Maintenance Manager. I would recommend you to request...More

Reviewed October 26, 2013

Stayed at this hotel whilst travelling on business (preferred supplier). Whilst the location is ok, the rooms are old and tired and in need of renovation. Rooms are noisy especially if you have a room near the lift which 'pings' all night. Has the feel...More

Thank Warrens_of_Conder
Response from Erdi-GM, Manager at Mercure Welcome MelbourneResponded October 29, 2013

Dear Warrens_of_Conder, Thank you for your review, I am sorry that the hotel did not meet up to your expectations. If you wish to try us again next time, please ask for a quiet room away from the lifts & also room with refurbished bathroom....More

Reviewed October 26, 2013

This hotel has an excellent location - close to trams, city central, shops, china town. The room is small with basic facilities. But I think it needs some renovations. I tried to ask receptionist to book a taxi. In the end. I was told that...More

Thank HappyLife4
Response from Erdi-GM, Manager at Mercure Welcome MelbourneResponded October 29, 2013

Dear Happylife4, Thank you for your reviews. Rest assured that I shall discuss your experience with our Front Office Manager regarding the lack of assistance extended in obtaining taxi to ensure the incident remains isolated. WE hope to see you again soon. Kind regards, Alex...More

Reviewed October 26, 2013 via mobile

I've stayed at the Mecure Welcome about 3 times now because the location is excellent - right next to Bourke St mall and close to public transport and restaurants. The rooms themselves are small and very average. The main issue is that the walls are...More

Thank sljr16
Response from Erdi-GM, Manager at Mercure Welcome MelbourneResponded October 29, 2013

Thank you for your response & for your continuous patronage. I have passed on your feedback to our Maintenance Manager to have a look at the bathroom. Once again thank you for your feedback & we look forward to see you on your next trip....More

Reviewed October 26, 2013

We arrived in Melbourne and I had read previous reviews of the hotel. Expected the room to be small it was. It was clean and comfortable and other than not having free wifi it was great. The location is so close to every thing. Then...More

Thank KarenWinter
Response from Erdi-GM, Manager at Mercure Welcome MelbourneResponded October 29, 2013

Dear Karen, Thank you for your feedback. I am very concerned to read your comment & I am aware that you've spoken with our Duty Manager regarding this. Your room was serviced by one of our long-standing employee with impeccable records & rest assured that...More

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About
Amenities
Top amenities
Restaurant
Room Service
Free Internet
Bar/Lounge
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$74 - US$160 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$74 - US$160 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (436)
Room & Suite (254)
Dining (15)
Pool & Beach (2)
Family and Play Areas (3)
Business Centre & Event Rooms (1)
Nearby
Central Business District
Full of discovery and delight, Melbourne’s laneways
tease the imagination long after you’ve put your weary
feet up to rest. They weave through the heart of the
city: cafes, bars, restaurants and boutiques,
throbbing with conversation and espresso coffee. You
never quite know what you’ll find around the next
corner: cobblestone alleys, old beer barrel hoists and
even vats of simmering organic soup. There is the air
...More
Questions & Answers
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March 30, 2018|
AnswerShow all 3 answers
Response from Love_Life_Sydney | Reviewed this property |
The last time I stayed there, they put hold a certain amount of money (I can't remember how much) for in house expenditure eg mini bar, meals. For example, if you have a credit limit of $1,000 on your card, and the hotel... More
0
Votes
shopoholic75
September 24, 2017|
AnswerShow all 5 answers
Response from Ruth B | Reviewed this property |
Sorry for the delay. I guess it’s too late for you now. I got free wifi there.
1
Vote
Gilbert C
July 4, 2017|
AnswerShow all 3 answers
Response from R0bynMc | Reviewed this property |
$65 per 24 hours for valet parking or $15 per 24 hours in a car park a block and a half away in Russell st
0
Votes
Room Tips
"Best location"
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"They are all the same"
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"Lower floors to avoid long wait for lifts."
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"Dont get a room next to the lift shaft."
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