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Best Western Melbourne City

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Traveller (313)
Room & Suite (245)
Dining (24)
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Overview
  • Excellent40%
  • Very good43%
  • Average13%
  • Poor3%
  • Terrible1%
Travellers talk about
“pensione hotel”(184 reviews)
“shoebox room”(75 reviews)
AMENITIES
Free Wifi
Air Conditioning
Non-Smoking Hotel
Restaurant
Bar/Lounge
Multilingual Staff
Wheelchair Access
3 Star Hotel
All hotel details
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Reviews (2,803)
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2,676 results
Traveller rating
1,103
1,095
342
87
49
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LanguageEnglish
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1,103
1,095
342
87
49
Show reviews that mention
All reviewspensione hotelshoebox roomsouthern cross stationgreat locationrooms are smallspencer streetshower doorshort staycrown casinothe ground floorsky bustrain stationdouble bedshort walkpublic transportone night staywould stay again
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1 - 5 of 2,676 reviews
Reviewed 1 week ago via mobile

I truly enjoyed my 2 night stay in this nice hotel. The building is beautiful, the ladies at the reception very polite and friendly and the location cannot be better as it faces the Yarra river and is 5 minutes away from Federation Square, museums...More

Thank Feli M
Response from Duke D, General Manager at Best Western Melbourne CityResponded 1 week ago

Good morning Feli, It was our pleasure to have you stay and thank you for your glowing review it is really appreciated! We hope to welcome you back again soon! Warmest, Sophie Best Western Melbourne City Team

Reviewed 2 weeks ago via mobile

The thinnest bathroom ever encountered. However, was not my first visit to this hotel. I like the clean sheets n towels, the staff who are extremely welcoming and yet not too imposing, allowing you feel the comfort like you are home but actually away from...More

Thank grilledalso
Response from Duke D, General Manager at Best Western Melbourne CityResponded 2 weeks ago

Good afternoon grilledaslo, It was a pleasure to have you stay with us again! Thank you for providing your feedback as it allows us to continue to focus our energy in the right areas, with our guests experience in mind. We hope to see you...More

Reviewed 2 weeks ago via mobile

I stayed here for a night, quick last minute booking. The hotel is in the heart of Spencer street. Rooms are small but have all of your needs. The bathroom is a little squishy by happy with the overall layout. There is a basic coffee...More

Thank Damien S
Response from Duke D, General Manager at Best Western Melbourne CityResponded 2 weeks ago

Hi Damien, Glad to hear you enjoyed your stay! Thanks for sharing your experience for us and others to read. Hope to see you again! Warmest, The Best Western Melbourne City Team

Reviewed 3 weeks ago

Hotel is in a great location, close to public transport and casino. Great value for money. We had the court yard room, it was quite compact in size, but plenty of room for a couple. Bathroom is small, but it works. Shower was really nice...More

1  Thank 027nico027
Response from Duke D, General Manager at Best Western Melbourne CityResponded 1 week ago

Good afternoon 027nico027, Thanks so much for your lovely, honest feedback on your recent stay with us for others to read. We hope to welcome you back again soon! Warmest, Sophie The Best Western Melbourne City

Reviewed 4 weeks ago via mobile

Do not stay here if you are a couple, ok for someone that is literally only needing to sleep there on their own and thats it. Very very tiny room the bathroom is so tiny and nowhere to put things really. The bed is tiny...More

Thank Aussieandpom
Response from Duke D, General Manager at Best Western Melbourne CityResponded 4 weeks ago

Dear Aussieandpom, I am disappointed to hear you didn't enjoy your stay with us. We aim to be transparent in the sale of our 7 room types at the hotel, as we appreciate one size does not fit all and that the BW Melbourne City...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Dry Cleaning
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$70 - US$156 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#18 Business Hotel in Melbourne
#45 Romantic Hotel in Melbourne
Room types
Non-Smoking Rooms
Details
Price range
US$70 - US$156 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#18 Business Hotel in Melbourne
#45 Romantic Hotel in Melbourne
Room types
Non-Smoking Rooms
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Traveller (313)
Room & Suite (245)
Dining (24)
Nearby
Central Business District
Full of discovery and delight, Melbourne’s laneways
tease the imagination long after you’ve put your weary
feet up to rest. They weave through the heart of the
city: cafes, bars, restaurants and boutiques,
throbbing with conversation and espresso coffee. You
never quite know what you’ll find around the next
corner: cobblestone alleys, old beer barrel hoists and
even vats of simmering organic soup. There is the air
...More
Questions & Answers
Ask a question
leekahjin
October 22, 2017|
Answer
Response from Wasp534 |
We are going to go to a show at Her Majesty's is it starts at 1pm can we check in at 12 noon. Also do you have off street parking
0
Votes
carolparkin02
September 6, 2017|
Answer
Response from Chief B | Reviewed this property |
Buy a bus card. Buses or trains for AUD 4.2 each time and daily maximum is $ 8.4. Buses or trains in city are free. And about food, don't forget to try the coffee, deserts, and classic Aussie steak.
0
Votes
djcunningham57
August 10, 2017|
AnswerShow all 2 answers
Response from Chief B | Reviewed this property |
16 minutes' driving or 35-40minutes' catching buses. The hotel is near the southern cross station and you can take the buses or subway there.
0
Votes
Room Tips
"Book a larger room for extended stays."
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"If you are planning on travelling light, then a shoebox room should be big enough"
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"stay away from Spencer street facing rooms because of the noise"
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"Avoid the corner rooms"
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