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Best Western Riverside Apartments

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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Best Western Riverside Apartments
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303 Reviews from our TripAdvisor Community

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Showing 290: English reviews
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Wellington, New Zealand
Reviewed 1 week ago

The staff were great, the lift in the annex was out and as an older couple walking up the stairs was a nightmare. The staff were outstanding and transferred us to the main building, we had to move twice we packed they moved. It will certainly be our port of call on our next trip to Melbourne - Easy access...

Thank MAY1939
Steven B, Public Relations Manager at Best Western Riverside Apartments, responded to this review

Thank you for taking the time to post a review of your recent stay. We hope to see you both again soon. Oh, glad to hear you enjoyed the upgrade too.

Sheffield, United Kingdom
Reviewed 3 weeks ago via mobile

Stayed here only for one night. Was so near to all of the busy spots along the river just where we needed. The staff were really nice and we got a very warm welcome. Good view of one of the Rialto Towers too. This set of apartments are perfect if you want to be near to the Crown Casino and...

Thank IcemanVXR
Steven B, Public Relations Manager at Best Western Riverside Apartments, responded to this review

Thank you both for posting a review of your recent stay. I know our staff try hard to make guests feel welcome from the moment they check in. Glad to hear you both enjoyed your stay. We look forward to welcoming you back soon.

Melbourne, Australia
Reviewed 3 weeks ago

Booking was easy and reception service was excellent. Good to have on site parking at a very reasonable $35 overnight and half a day. The room was reconfigured so we had 3 single beds and a queen for the four of us. Nice enough room and a good view from the 17th floor, all amenities were very clean and up...

Thank mikeandtanja
Steven B, Public Relations Manager at Best Western Riverside Apartments, responded to this review

Thanks for your review. Glad to hear the girls all enjoyed themselves. Ladies, we hope to see you back at Best Western Riverside Apartments soon.

Los Angeles, California
Reviewed 13 April 2017

Best Western Riverside Apartments had a suite available for me for five days. I was so pleased with the attentive room attendant service and the front office personnel. The rooms were cleaned daily with special requests easily handled by a team of service people who came in and quickly did up the room. The rooms were tidy with a washer...

Thank MargoHelen
Steven B, Public Relations Manager at Best Western Riverside Apartments, responded to this review

Thank you for taking the time to review your recent stay. We were so glad to read you enjoyed the service and comfort of Best Western Riverside Apartments. The apartments are due for renovation this year so the comfort level will be even higher. We hope to see you again soon.

Sydney, Australia
Reviewed 30 March 2017

The reception is hidden in a lane and the actual apartments are a short walk from reception. The entrance to the apartment block is a private property. This was very uncomfortable. The lift was not working. The atual apartment was decently sized. However, the property is very old. Service was poor. I had to call 4 times for early check-in....

Thank Vaibhav M
Steven B, Public Relations Manager at Best Western Riverside Apartments, responded to this review

Once again our apologies for the inconvenience of the apartment not being up to expectations. Our new owners/managers are planning a full refurbishment of the apartments and improvements to guests comfort will improve as well. We do hope to see you again.

Gainesville, Florida
Reviewed 24 March 2017

People are OK nice. Location kind of hidden and taxi driver (with 20 years experience - supposedly) not able to find it. The carpet is in quite poor disgusting condition both inside and outside in the hallway. The safe does not work - we were told that they do not work anymore - why advertise still has a safe then....

Thank Ed352
Steven B, Guest Relations Manager at Best Western Riverside Apartments, responded to this review

I'm sorry your stay was not up to expectations. We have recently taken on new management and our aim is to improve standards and comfort for guests. Front of house staff remain the same so customer service will not be affected. We hope you will give us a second chance to show you the improvements.

Boyland, Australia
Reviewed 19 March 2017 via mobile

Had to walk down a lane way to find reception, but once there staff were friendly and welcoming. Some of the hallways etc were a bit dated and shabby. The family room we stayed in was very spacious, 2 bedrooms and 2 bathrooms, large living and dining area, and a kitchen. Plus an extra bed. Fabulous views!!! Comfortable beds for...

Thank gwlnjcav
Steven B, Guest Relations Manager at Best Western Riverside Apartments, responded to this review

Thank you for your feed back, we are sorry you did not enjoy some aspects of your stay. We will be taking your comments under consideration to fix these issues as we as to update our facilities in the near future. We hope to see you again for your next stay in Melbourne. Kind regards, Vanessa

Reviewed 13 March 2017

Poor customer service We were happy to pay for late checkout but were told just to be out of the apartment by 12:00pm. At 11:08am my friend came into the room scared and was yelling that a man was in our apartment. I walked out to see and a manager was yelling at us saying "evacuate the premises right now"...

1Thank Emma H
Steven B, Guest Relations Manager at Best Western Riverside Apartments, responded to this review

Thank you for your feedback. We are sorry you did not enjoy your experience with us. Unfortunately it was a very unpleasant circumstance for us all. We have a very strict no party policy and this was not followed by your large group that you invited back to our hotel. We received numerous complaints from nearby guests throughout the night...

United Kingdom
Reviewed 12 March 2017

Don't be fooled by the main photo. We were in an annexe which is just round the corner from here.Having been dropped off by a taxi at this main entrance we then had to drag 4 cases from Reception round to a pokey little entrance, that looked vaguely dodgy; through a key coded lift to our apartment. The entrance had...

Thank Julie P
Steven B, Guest Relations Manager at Best Western Riverside Apartments, responded to this review

Thank you Julie for your feedback, we really do appreciate it. We are sorry to hear you did not enjoy your stay with us. We will be taking your comments into consideration and endeavor to resolve these issues. We do have much quieter rooms available to guests that request. May I suggest for your next stay if you wish to...

Park Ridge, IL
Reviewed 6 March 2017

This was an unusual hotel. You had to take two elevators to get to the hotel floor. You'd enter the building at the hotel lobby, then walk over to the lobby of the office building to the elevator. The apartment layouts were perfect. Small bedrooms, but roomy common rooms with a dining table and living area where the TV is...

Thank Susan P
Steven B, Public Relations Manager at Best Western Riverside Apartments, responded to this review

Hello Susan, thank you for taking the time to provide us with much valued feedback. We are currently looking into making upgrades to our rooms and property to ensure a more pleasant stay in the future. Unfortunately, due to safety regulations we are unable to turn down the fire alarm sensitivity. However, it should not be a problem at all...

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11/06/2017 12/06/2017
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Staying in Central Business District

Neighbourhood Profile
Central Business District
Full of discovery and delight, Melbourne’s laneways tease the imagination long after you’ve put your weary feet up to rest. They weave through the heart of the city: cafes, bars, restaurants and boutiques, throbbing with conversation and espresso coffee. You never quite know what you’ll find around the next corner: cobblestone alleys, old beer barrel hoists and even vats of simmering organic soup. There is the air of Berlin in the street art, a touch of Paris in the umbrella-shaded cafes and, reminiscent of Rome, eateries tucked away in the most unlikely of places. Perhaps you might want a break and cross the Yarra River to Southbank - walk along the promenade, bask in the sun at a waterside bar and decide whether to go to the nearby casino or book a ticket at the Melbourne theatre company.
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  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Year remodeled - 2008/9. Best Western Riverside Serviced Apartments are located in the CBD of Melbourne and offer two types of accommodations. Riverside annex apartments described as the annex rooms when booking are located on the corner of Flinders and Highlander Lane situated on the first, second and third floors, just near our reception in Highlander Lane. All apartments in this building are one bedroom. Both riverside and the annex rooms are conveniently located at the historic and entertainment end of the city, just minutes walk to crown casino, Melbourne exhibition and convention centers, aquarium, Southbank restaurants, observation deck and Etihad Stadium. ... more   less 

Additional Information about Best Western Riverside Apartments

Address: 474 Flinders St, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Price Range: $115 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Riverside Apartments 4*
Number of rooms: 49
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Also Known As:
Best Western Riverside Apartments Hotel Melbourne
Best Western Melbourne
Best Western Hotel Melbourne
Hotel Style:
#103 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Riverside Apartments staff and other travellers.
5 questions
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Croydon, Australia
over a year ago

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Questions? Get answers from Best Western Riverside Apartments staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The main building is newer, the annex is of a high standard but the lift could be an on going problem. Cnr rooms have great views.”
MAY1939, 17 May 2017 | Read review
“Staff happy to reconfigure room to suit needs”
mikeandtanja, 3 May 2017 | Read review
“The 16th floor was mainly very quiet -- the north side of the building.”
MargoHelen, 13 Apr 2017 | Read review
“Avoid this hotel”
335vaibhavm, 30 Mar 2017 | Read review
“There are no tips; you can ask all you like, but you won't get it”
Gigs07, 18 Feb 2017 | Read review
5 of 5
US$94* /night
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Prices are for 1 room, 2 adults
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