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Novotel Melbourne on Collins

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4,286 Reviews from our TripAdvisor Community

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Singapore, Singapore
Reviewed yesterday NEW

Review collected in partnership with Accorhotels.com
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Helpful?
Thank 965derrick
Mount Beauty, Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 10 January 2017 via mobile

I'm surprised that this is my first review for this hotel. As Le Club members we generally stay in Accor properties when in Melbourne and have stayed at the Mercure Welcome Hotel, Victoria Ibis Styes, Ibis & Mercure Therry Street, Mercure Treasury, Sofitel and enjoyed them all. I'm not sure why we've never actually stayed at the Novotel on Collins...

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1Thank MountainToCoast
About Hotel's Favourite Review
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your time to share the wonderful experience you had whilst staying at Novotel on Collins. My team will be thrilled once I pass on your feedback and I very much appreciate you highlighting their professional, respectful attitude not only to guests but each other. We very much like to make you feel welcome on your next visit...

Haguenau, France
Reviewed 5 days ago NEWvia mobile

Got an upgraded room because of the membership. It was big, clean with a nice bathroom, and soundproof. But probably the most important thing is that the staff is really dedicated and try to do their best by helping you what ever question you have. It's starts from the vallet if you have a car to the people on the...

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Thank Hugues S
Newcastle, Australia
Reviewed 5 days ago NEW

We visit Melbourne regularly but normally for longer than a couple of days. On these occasions we choose to stay in an apartment. This time our visit was only 2 nights so we chose the Novotel. Mainly because of it's location and it had good reviews here, other hotels we were considering did not. The location was perfect for us,...

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Thank gomozzie
Reviewed 1 week ago NEW

This Hotel is one of best in CBD area. We had a Business conference there and it was well organized by the staff. In the food menu options are limited but quality is good. Breakfast is very good with lot of Veg Options as well.

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Thank Paras G
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your time to post this review. I am delighted you had a comfortable stay and liked the comforts we offer. Who says you can not combine business and leisure . We look forward to make you feel welcome again in the future when you have more time to discover Melbourne. Kind Regards, Karen Taylor General Manager

Cairns, Australia
Reviewed 1 week ago via mobile

I arrived at Novotel on Collins and was greeted at the Collins street entrance and put into a lift to check in on level 3. The greeters and check in staff were lovely! I had been upgraded which made me even happier. If you have difficulty walking (injury/distance wise) or are in a wheelchair prior to booking ask to be...

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Helpful?
Thank Jessica M
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your lovely comments and for having chosen to stay with us. It is wonderful to know that we met your expectations across all levels. I was very pleased to learn that you found all our team here to be friendly and efficient. I will ensure your kind words are shared with everyone. We thank you for your...

Broadbeach, Australia
Reviewed 1 week ago via mobile

Good quality, very well positioned if soulless hotel in Collins St. Conveniently positioned for all centre Melbourne activities. Rooms pretty average and without any pretense at generating ambiance of any kind. Didn't eat there but bar good and staff reasonably friendly. Good for business stay but I think only attractive for short stay holiday makers.

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Thank timmiejg2
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your recent patronage and time to provide feedback, both is appreciated. Great to know you had a comfortable stay and our location was helpful for you to get around town. We hope we can make you feel welcome again in the future. Sincerely, Karen Taylor General Manager

Sydney, Australia
Reviewed 1 week ago

We spent the weekend in this hotel, staying on the 13th floor. The room was spacious and quite. Hotel staff were always there to assist. Our rate included breakfast which served everything you could ask for in a lovely area overlooking Collins Street. We couldn't have asked for more. This hotel offers value for money.

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Thank NBB58
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you, my team and I thrilled that you had such a memorable stay and are appreciative of posting this review. My team works to ensure each person has a happy time and will be chuffed that it was achieved. We would love to make you feel welcome again for any occasion you need. Sincerely, Karen Taylor General Manager

Victoria, Australia
Reviewed 1 week ago

The Novotel on Collins is a nice place to stay, unless you are in a wheelchair. In which case, you'll get room 1054... a journey on the tenth floor that I promise if the hotel management tried to reach in a wheelchair, they would collapse from exhaustion trying to push their chair on carpeted flooring to this poorly designed room....

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Helpful?
Thank Mark C
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your constructive feedback following your recent visit with us. I would hope you can call at your convenience on 03 9669 8600 or email H1587-GM@accor.com so I can further follow up your situation moving forward and apologise in person. I look forward to speaking with you. Sincerely, Karen Taylor General Manager

Melbourne, Australia
Reviewed 2 weeks ago via mobile

Fabulous location, central to CBD laneways and shopping. All staff we encountered were all courteous and friendly. Beds comfy, bath sheets instead of towels a welcome extra comfort. Rooms clean. Bar area relaxing and bartender eager to please. Will stay again. Great value for money.

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Thank dancing_queen144
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for this positive review. I am delighted you enjoyed your stay, loved our central location and had been impressed especially with our friendly bar team. We certainly love the opportunity to make to feel welcome in the future. Sincerely, Karen Taylor General Manager

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Full of discovery and delight, Melbourne’s laneways tease the imagination long after you’ve put your weary feet up to rest. They weave through the heart of the city: cafes, bars, restaurants and boutiques, throbbing with conversation and espresso coffee. You never quite know what you’ll find around the next corner: cobblestone alleys, old beer barrel hoists and even vats of simmering organic soup. There is the air of Berlin in the street art, a touch of Paris in the umbrella-shaded cafes and, reminiscent of Rome, eateries tucked away in the most unlikely of places. Perhaps you might want a break and cross the Yarra River to Southbank - walk along the promenade, bask in the sun at a waterside bar and decide whether to go to the nearby casino or book a ticket at the Melbourne theatre company.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Novotel Melbourne on Collins
Novotel Melbourne on Collins
Cuisines: Healthy, Australian, Bar, International, Pub
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane, located conveniently beneath the hotel is now open, Melbourne's most unique fashion destination. ... more   less 

Additional Information about Novotel Melbourne on Collins

Address: 270 Collins St, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Price Range: $187 - $396 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Melbourne on Collins 4*
Number of rooms: 380
Reservation Options:
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Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel
Hotel Style:
#29 Romantic Hotel in Melbourne
#30 Family Hotel in Melbourne
#32 Business Hotel in Melbourne
#57 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Melbourne on Collins staff and other travellers.
28 questions
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Questions? Get answers from Novotel Melbourne on Collins staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room on the 13th floor was quite and roomy overlooking Little Collins Street.”
 of 5 bubbles NBB58, 14 Mar 2017 | Read review
“All rooms would be suitable.”
 of 5 bubbles 656ianl, 8 Mar 2017 | Read review
“Ask for "non connecting room" you maybe next to noisy kids”
 of 5 bubbles 508Barb, 5 Mar 2017 | Read review
“Higher floors overlooking Collins Street recommended.”
 of 5 bubbles lynninsa, 1 Mar 2017 | Read review
“Closer to elevator for in out times”
 of 5 bubbles dajwaj, 25 Feb 2017 | Read review
5 of 5