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Novotel Melbourne on Collins

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4,162 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Melbourne on Collins
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Showing 4,015: English reviews
Devonport, Australia
Reviewed 1 week ago via mobile

Visited Melbourne for a weekend away with my wife. The Novotel Melbourne on Collins provided a luxurious apartment , close to CBD and short stroll to Crown Casino. Well priced for the standard of the accommodation and will definitely be staying here again in the future.

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Helpful?
Thank DaveFromDevonport
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for this great review. My team and I are thrilled you both loved your visit to Melbourne and liked the beautiful backdrop we provided. We love welcoming back guests and look forward to offer another happy memory in the future. Sincerely, Karen Taylor General Manager

Sydney, Australia
Reviewed 2 weeks ago

Novotel is a great hotel the staff are very friendly and willing to help in anyway possible. Enjoyed my stay and will return at some point. The hotel is close to everything, free trams just ouside the hotel and many specialty stores within walking distance

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Helpful?
Thank russellm856
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your review and remarking positively on my teams outstanding hospitality, they will be chuffed once I pass this on. We very much look forward to make you feel welcome again at our central location. Sincerely, Karen Taylor General Manager

Reviewed 2 weeks ago via mobile

I was visit for short term from 15-17Nov, i feel the staff very nice and hotel is in the center of everything, this was very helpful due to i dont have much time to spend and sight seeing after business discussion, but i can get all i need to buy and shop in a few hour.

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Helpful?
Thank Sivanutt R
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your review. I am pleased to read that you not only loved our location but that my teams helpful, and friendly attitude made a huge difference and added to a positive experience. We hope we can make you feel welcome on future visit. Sincerely, Karen Taylor General Manager

gosford-newcastle nsw
Reviewed 2 weeks ago

xmas shopping in Melbourne City, and this hotel is smack bang in the middle, great location, excellent concierge and doorman, quick check and 3rd floor reception has ice water coolers, snacks and apples in lobby to get you rehydrated . King bed room on top floor, very quick , compact size overall but bathroom updated, bed, however was a bit...

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Helpful?
Thank judy m
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you very much for your positive review. I am really pleased that you enjoyed my teams hospitality as well as our convenient location. Thank you also for your comments in relation to the bed-mattress. We are constantly endeavouring to improve all services to our guests and will review this to rectify these issues moving forward. I apologise that you...

Blacktown, Australia
Reviewed 2 weeks ago

I have stayed with Novotel before but this is the first Time at the Novotel on Collins. Once again I cannot fault this brand as everyone from downstairs,to reception,to cleaners,to bar staff and the restaurant staff were truly great at what they do.

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Helpful?
Thank Ron H
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for posting a lovely review after your visit with us. I am delighted that you enjoyed our exceptional location in central Melbourne and that you appreciated the service of my friendly and welcoming team. I hope to have the pleasure of making you feel welcome in the future. Sincerely, Karen Taylor General Manager

Mount Gambier, Australia
Reviewed 2 weeks ago

The novotel on collins is fantastic. The valet parking was so convenient, the staff were wonderful, and the rooms just perfect. The whole atmosphere of the hotel was magnificent will definitely be staying here again

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Helpful?
Thank kirleec
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Awesome to know we ticked all the boxes and thank you for sharing this via TripAdvisor. My team and I look forward to make you feel welcome anytime you need us and are extremely appreciative of your recommendation with this review. Sincerely, Karen Taylor General Manager

Traralgon
Reviewed 3 weeks ago

Great service - fantastic even - from the front door - to the cleaners - to the nice lady that took our plates at breakfast - all were happy to chat, big smiles - downside of place was it looked old. Chipped paint, paint itself looked old - tiles in bathroom needed a spruce up - mattress was two king...

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Helpful?
Thank paulpeters870
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for taking the time to share your feedback with this review. While I am thrilled that you still rate as so favourable, thanks to my teams outstanding attitude to guest service I do wish to apologize as we wish you had a better experience. I am sorry that you felt disappointed with the lack of care that had...

Mumbai (Bombay), India
Reviewed 3 weeks ago

Excellent stay with Novotel as we had lovely time, absolute in the heart of city center where we did not require to walk more the 500 mtrs for anything require and surrounded by commercial hub as well as all shopping hubs too, all pick up and drop of our sight-seeing also where from hotel as it was in city center,...

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Helpful?
Thank 432saileshs
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your awesome review. The best compliment we can have is that you will visit again. We very much look forward to see you in the future and wish you continued safe travels and lots of happy times. Sincerely, Karen Taylor General Manager

Townsville, Australia
Reviewed 3 weeks ago

We recently stayed at this Hotel in Melbourne it is situated in a great position for a visit to this city. It is close to all the shops, restaurants,Chinatown and the free hop on hop off city trams. Our room was a good size and very clean and the staff were very courteous and helpful.

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Helpful?
Thank Margaret N
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you, I am delighted that my team looked after you well and that you loved our central location. We would love to make you feel welcome again and thank you for posting the positive review. Sincerely, Karen Taylor General Manager

Singapore, Singapore
Reviewed 3 weeks ago

Stayed for three nights for a conference held in the hotel premises. Excellent central location within walking distance to good restaurants, the Flinders station and the Crown. Nice spacious room with free wifi for Accor members. Nice experience at breakfast too. Safe was faulty but fixed promptly (replace) by the maintenance guy who I had a nice chat with.

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Helpful?
Thank TY H
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for telling us about your experience from your recent stay with your review. I am sorry to read you have experienced some lapse in service on our part and I sincerely apologise for the shortcomings. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. I do hope that we...

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Full of discovery and delight, Melbourne’s laneways tease the imagination long after you’ve put your weary feet up to rest. They weave through the heart of the city: cafes, bars, restaurants and boutiques, throbbing with conversation and espresso coffee. You never quite know what you’ll find around the next corner: cobblestone alleys, old beer barrel hoists and even vats of simmering organic soup. There is the air of Berlin in the street art, a touch of Paris in the umbrella-shaded cafes and, reminiscent of Rome, eateries tucked away in the most unlikely of places. Perhaps you might want a break and cross the Yarra River to Southbank - walk along the promenade, bask in the sun at a waterside bar and decide whether to go to the nearby casino or book a ticket at the Melbourne theatre company.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Novotel Melbourne on Collins
Novotel Melbourne on Collins
Cuisines: Healthy, Australian, Bar, International, Pub
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane, located conveniently beneath the hotel is now open, Melbourne's most unique fashion destination. ... more   less 

Additional Information about Novotel Melbourne on Collins

Address: 270 Collins St, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Price Range: $172 - $425 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Melbourne on Collins 4.5*
Number of rooms: 380
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Cancelon, HotelTravel.com, Hotels.com, Cheap Tickets, Agoda, ACCOR, Odigeo, Priceline and Travelocity so you can book your Novotel Melbourne on Collins reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel
Hotel Style:
#29 Romantic Hotel in Melbourne
#30 Family Hotel in Melbourne
#32 Business Hotel in Melbourne
#55 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Melbourne on Collins staff and other travellers.
24 questions
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Questions? Get answers from Novotel Melbourne on Collins staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“this is advise for those that wish to hire seminar space only, seminar room glumy and ordinary.”
 of 5 bubbles 380kathleenj, 1 Dec 2016 | Read review
“Overlooking Collins Street is a bonus.”
 of 5 bubbles carolludlow, 30 Nov 2016 | Read review
“All the rooms are of equal standard”
 of 5 bubbles ronh776, 20 Nov 2016 | Read review
“Some rooms are quite a distance from lifts if you are elderly.”
 of 5 bubbles 771margaretn, 14 Nov 2016 | Read review
“just do it!”
 of 5 bubbles 370albert, 13 Nov 2016 | Read review
5 of 5
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