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Novotel Melbourne on Collins

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4,255 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Melbourne on Collins
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Showing 4,104: English reviews
Sydney
Reviewed 21 April 2013

Rooms have been recently refurbished, my room was lovely. Nice and roomy with a large King Bed. No view but its in the heart of the city. Bathroom is small but recently renovated with no bath, just a shower. One of those showers with just glass and no door or barrier, the drain was running slow so the shower flooded...

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Helpful?
Thank Sarah S
Sydney, Australia
Reviewed 21 April 2013

The location is excellent and the Hotel Skybus stops at the door. Breakfast service on one day was not up to par as the requested coffees did not arrive at all and we had to get our own. A loud television in the next room could be easily heard. A good example of a Novotel with clean rooms, attentive staff...

Review collected in partnership with Accorhotels.com
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Thank jwatsford
Shanghai, China
Reviewed 20 April 2013 via mobile

Stayed 3 nights on business trip. Receptionist seems did not like Asian guests even though some of them from Asia too, very cold attitude. Reading lights were not working, TV didn't work, poor shower room designing since after shower, wetted all bathroom floor. WIFI extra charge. To sum, service were not consisted with price. Will NOT stay in the future,...

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Helpful?
Thank Cecily X
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your constructive review of the Hotel. It is with regret that we were unable to provide you with a pleasant and trouble free stay. If you are interested to discuss your concerns further please email me on hayden.hughes@accor.com. I welcome further communication. Sincerely, Hayden Hughes General Manager

Brisbane, Australia
Reviewed 20 April 2013

Excellent place to stay & very good value, Room could have more lighting, a wee bit too dim. Will certainly stay here again. The location is excellent for a Melbourne City Central visit, whether you are from overseas or interstate, so convienient to every thing

Review collected in partnership with Accorhotels.com
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Thank 853Traveller
Reviewed 20 April 2013

Stayed in Novotel on Collins for four nights recently in April, was thoroughly disappointed with our stay. Our rooms were only cleaned/beds made/towels changed ONCE during that time, and even then the bins weren't empty, we were left with no milk in the fridge and barely any toilet paper, and the pillows for the bed were discarded over the desk...

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Helpful?
Thank Sully-119
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your recent patronage and for your time to provide feedback. I was concerned to read about your disappointed stay and this most certainly does not reflect the high standard we aim for. I would appreciate the opportunity to investigate in what went wrong and why. If you would kindly contact me via email: hayden.hughes@accor.com or phone 61...

Sydney, Australia
Reviewed 17 April 2013

I stayed at Novotel on Collins for 4 nights. They had finished a renovation the previous week and the rooms are now quite modern, huge and comfortable. The bathroom in particular is very nice. The best asset though is the staff who were friendly and happy to help with questions like where to go for dinner. The location is also...

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Helpful?
Thank Morgan_max
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review

Please allow me take this opportunity to thank you for the positive feedback you have given to my team. Your valued compliment is definitely the encouragement we need to continue to deliver quality experience to our guests. We look forward to your return visit and thank you again for the time to write this review. Sincerely, Hayden Hughes General Manager

Whangarei, New Zealand
Reviewed 17 April 2013

Novotel on Collins is exactly what you would expect for the price you pay. Clean, well equipped comfortable. Professional staff and quality facilities. Really busy location thank goodness for the valet parking. Would shuttle or taxi if possible.

Review collected in partnership with Accorhotels.com
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Thank ozvisitor749
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your post. Glad your stay was all you hoped for. Sincerely, Hayden Hughes General Manager

Melbourne
Reviewed 17 April 2013

Very disappointed with our stay. We paid extra to be upgraded to a premier room, the room was small and pokey while we noticed that standard rooms were larger and with better decor and facilities. As an Accor member we were told that we would receive a gift pack on arrival that our beds would be turned done and free...

Review collected in partnership with Accorhotels.com
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Thank wilsondkn
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your time to write this review. Please accept my sincerest apology about the misunderstanding throughout your stay. To enable me further to investigate your reservation and your package inclusion please contact me with your details. My email is hayden.hughes@accor.com or phone 61 3 9667 5800. Kind Regards, Hayden Hughes General Manager

Singapore, Singapore
Reviewed 16 April 2013

Conveniently located, with great service. While the room was a tad small, with only basic amenities, it was very comfortable. Its location above a shopping centre with a basement food court was an extra bonus.

Review collected in partnership with Accorhotels.com
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Thank Sitoh
GM-Novotel-Melbourne, Front Office Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your recent patronage and your review. Delighted to read that our Hotel and it's central location plus great service from my team suited your needs so well. Sincerely, Hayden Hughes General Manager

Shepparton, Australia
Reviewed 16 April 2013

Was very happy with the room and service at this hotel. Room was very clean. Had a little trouble getting the cooler to keep the room colder as it seem to want to keep throwing out warmer air and not cool the room. Would stay there again. Easy access to public transport and easy to get to places by walking.

Review collected in partnership with Accorhotels.com
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Thank rlcdragon

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Full of discovery and delight, Melbourne’s laneways tease the imagination long after you’ve put your weary feet up to rest. They weave through the heart of the city: cafes, bars, restaurants and boutiques, throbbing with conversation and espresso coffee. You never quite know what you’ll find around the next corner: cobblestone alleys, old beer barrel hoists and even vats of simmering organic soup. There is the air of Berlin in the street art, a touch of Paris in the umbrella-shaded cafes and, reminiscent of Rome, eateries tucked away in the most unlikely of places. Perhaps you might want a break and cross the Yarra River to Southbank - walk along the promenade, bask in the sun at a waterside bar and decide whether to go to the nearby casino or book a ticket at the Melbourne theatre company.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Novotel Melbourne on Collins
Novotel Melbourne on Collins
Cuisines: Healthy, Australian, Bar, International, Pub
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane, located conveniently beneath the hotel is now open, Melbourne's most unique fashion destination. ... more   less 

Additional Information about Novotel Melbourne on Collins

Address: 270 Collins St, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Price Range: $193 - $385 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Melbourne on Collins 4.5*
Number of rooms: 380
Reservation Options:
TripAdvisor is proud to partner with Cheap Tickets, ACCOR, Booking.com, Agoda and Hotels.com so you can book your Novotel Melbourne on Collins reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel
Hotel Style:
#29 Romantic Hotel in Melbourne
#30 Family Hotel in Melbourne
#32 Business Hotel in Melbourne
#56 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Melbourne on Collins staff and other travellers.
24 questions
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Questions? Get answers from Novotel Melbourne on Collins staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All floors are very quiet”
 of 5 bubbles Paulsmith28metford, 15 Feb 2017 | Read review
“I prefer the street view over the atrium.”
 of 5 bubbles 303garryf, 21 Jan 2017 | Read review
“Book as a non-member if you want better treatment.”
 of 5 bubbles Valerie643, 18 Jan 2017 | Read review
“Because the hotel is in the city, ask to get as high as possible to limit the street noise.”
 of 5 bubbles BruceM248, 17 Jan 2017 | Read review
“Ask for a room which is close to but not on top of the elevators. The walk to some rooms could be a problem for some older guests.”
 of 5 bubbles 951garrya, 16 Jan 2017 | Read review
5 of 5