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The Westin Melbourne

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#13 of 156 Hotels in Melbourne
Certificate of Excellence
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The Westin Melbourne
The Westin Melbourne
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1,862 Reviews from our TripAdvisor Community

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Showing 1,793: English reviews
Mission Viejo, California
Reviewed 8 January 2015

We stayed at the Westin the week before Christmas. What a great location. The Christmas park is right outside the hotel and I could view it from our window. Also, the nightly Christmas light show on the civic building is right across the street. Shopping is is also superb. The rooms are spacious and modern, with very comfortable beds. High...

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Helpful?
Thank 22pat639
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. Thanks for your review. We are pleased to be your favourite hotel in Melbourne. We are pleased to provide a refreshing sanctuary in an unbeatable location. Christmas time is a great time to be in the city with so many things happening including the lovely atmosphere in City Square. During your next stay, perhaps download our SPG App...

London, United Kingdom
Reviewed 8 January 2015

The Westin is in an excellent position on Collins Street in the very centre of the Melbourne business district and close to the theatres and shops. It is modern, comfortable and well appointed with an adeauate gym and a pleasant restaurant and foyer bar. Service can sometimes be short of top notch, but is usually OK. The Concierge is helpful...

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Helpful?
Thank Nigel B
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review

Dear reviewer. Thank you for taking the time to share your refreshing comments. We are delighted you appreciated our personable and instinctive service, and that you enjoyed the signature in room features we are so well known for. We sincerely look forward to the opportunity to welcome you again in the not too distant future for your another special celebration....

Hong Kong, China
Reviewed 8 January 2015

We arrived from Sydney on a great family holiday. We thought we would treat ourselves with a little luxury in Melbournefor our last few nights by staying at the Westin in Melbourne. It was the worst experience of our 3 weeks in Australia. The service and offering was appalling. It started when we arrived to check in at 3pm (normal...

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Helpful?
3Thank Colin R
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. Thank you for taking the time to provide your feedback. We apologise sincerely for the dissapointments you and your family experienced during your stay. Whilst we understand you have discussed your concerns with our corporate customer service team previously, we invite you to contact our Rooms Divison Manager at your earliest convenience if we can assist in resolving...

Hong Kong, China
Reviewed 6 January 2015

Great location, center of melbourne CBD, got a nice suite, great decor, huge rooms with windows overlooking church ( st. Peter?), flinder staion, collins street. Staffs are helpful and very efficient.

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Helpful?
Thank Bushus
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. Thank you for such positive feedback regarding your recent stay. We are pleased you enjoyed our unbeatable location amongst all that Melbourne city has to offer. We look forward to the pleasure of welcoming you back to The Westin Melbourne for another revitalising stay. Be well.

Darwin, Australia
Reviewed 6 January 2015 via mobile

From the moment you cruise in the drive and the concierge whip away your vehicle and bags this place is bliss. Bright and airy, the staff are professional, friendly and helpful. The beds are most comfortable, the rooms are well styled. This place is achieving what it has set out to do...be a five star hotel in every respect. The...

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Helpful?
Thank poprocketcafe
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. Thank you for your uplifting comments regarding your last visit to our hotel. We are delighted you made the most of our hotel’s brilliant location and spacious and well appointed in room features. We look forward to your return. Be well.

Melbourne, Australia
Reviewed 4 January 2015 via mobile

My wife and I spent two nights here on a Sat & Sun evening this jan, '15. Loved every bit of it too. Checked in by Natalie who was polite and interested in our visit. Very helpful to with information on hotel facilities etc etc. Our room was big with views over swanston st. Bathroom is big with separate shower...

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Helpful?
Thank Jon E
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review

Dear reviewer. We will ensure your positive comments are passed on to Natalie and Claire regarding their instinctive service. During your next stay, book on our SPG App and view our special offers and also as a reminder SPG members are entitled to 15% off food in all our venues (T& C’s apply). We do look forward to the opportunity...

Miami, Florida
Reviewed 4 January 2015

i spent 5 days of my honeymoon over the Dec holidays in Melbourne. My wife and I couldn't have been happier. Was a definite highlight of trip. We got a bottle of champagne delivered to room. The room was absolutely enormous, and super modern. Lobby was a great place to enjoy some wine and just relax. Hotel is right in...

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Helpful?
Thank Emil N
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review

Dear reviewer. Congratulations, we are thrilled you both chose to stay with us for such a special occasion. Thank you for taking the time to share your refreshing comments. We are delighted you appreciated our personable and instinctive service, and that you enjoyed the signature in room features we are so well known for. We sincerely look forward to the...

Australia
Reviewed 4 January 2015 via mobile

Overall a pretty good 4star standard hotel with excellent staff. Only problem was it did seem a little understaffed considering it was a full house . Breakfast was average compared to other 5 star hotels in the city and not particularly great standard . Our bed matress was well past its use-by date and had collapsed on one side. And...

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Helpful?
2Thank nicko68
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review

Dear reviewer. Thank you for your comments regarding your recent stay, your feedback is very important to us . We would firstly like to take this opportunity to sincerely apologise for the less than satisfactory experiences you encountered during your stay at The Westin Melbourne. We assure you this is not a reflection of the typical level of service we...

Warrnambool, Victoria, Australia
Reviewed 4 January 2015

Beautiful property close to everything in the cbd great restaurants and shopping .. Ian Morrison door commissioner is an amazing character Always helpful .. Staff very well trained in customer relations ..

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Thank Lizzie G
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review

Dear Reviewer. Thank you to take the time to share your feedback regarding your recent stay with us. We are pleased you appreciated our instinctive service with a special mention to Ian Morrisson. We look forward to welcoming you back to The Westin Melbourne. Be well.

Hong Kong, China
Reviewed 3 January 2015

The Westin Hotel in Melbourne has been my favorite Melbourne hotel for many years and it still continues to please. The location is perfect - walk out the back door and you are in flinders lane where you access some of the best CBD restaurants : meatball, chin chin , supernormal to name a few. Degraves street is also only...

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Helpful?
1Thank Phil H
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review

Dear valued guest. Thank you for your positive review on our hotel. We are delighted that you chose to stay with us. The uncompromising location and large and luxurious rooms are what we are well known for - the Westin’s Heavenly Bed certainly lives up to its name. During your next stay, if you are not already a Starwood Preferred...

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Full of discovery and delight, Melbourne’s laneways tease the imagination long after you’ve put your weary feet up to rest. They weave through the heart of the city: cafes, bars, restaurants and boutiques, throbbing with conversation and espresso coffee. You never quite know what you’ll find around the next corner: cobblestone alleys, old beer barrel hoists and even vats of simmering organic soup. There is the air of Berlin in the street art, a touch of Paris in the umbrella-shaded cafes and, reminiscent of Rome, eateries tucked away in the most unlikely of places. Perhaps you might want a break and cross the Yarra River to Southbank - walk along the promenade, bask in the sun at a waterside bar and decide whether to go to the nearby casino or book a ticket at the Melbourne theatre company.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Modern, chic and elegantly understated, The Westin Melbourne's dramatic staircase and light filled lobby overlooking the vibrant City Square sets the tone for one of Australia's leading hotels. Boasting 262 luxurious guest rooms, the award winning property is surrounded by theatres, galleries, designer boutiques and the city's finest attractions.SPG Members receive complimentary in room internet when booking direct. ... more   less 

Additional Information about The Westin Melbourne

Address: 205 Collins St, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Price Range: $262 - $621 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Melbourne 5*
Number of rooms: 262
Reservation Options:
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Also Known As:
The Westin Melbourne Hotel Melbourne
Westin Melbourne
Melbourne Westin
Hotel Style:
#5 Spa Hotel in Melbourne
#10 Romantic Hotel in Melbourne
#11 Business Hotel in Melbourne
#12 Luxury Hotel in Melbourne
#17 Family Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Melbourne staff and other travellers.
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Questions? Get answers from The Westin Melbourne staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room with a treadmill and weights. But great gym also.”
 of 5 bubbles bigwig2010, 5 Feb 2017 | Read review
“Standard rooms facing Regents Place don't have a view. But they're comfortable and quiet. Otherwise, the Spa Studio has a stunning ambience.”
 of 5 bubbles 761KevinK, 1 Feb 2017 | Read review
“Dont go during summer, dont buy room service or breakfast.”
 of 5 bubbles Dene11, 26 Jan 2017 | Read review
“Rooms looking across to Fed Square are great!”
 of 5 bubbles slmat22, 15 Jan 2017 | Read review
“Good view and what a huge bathroom!”
 of 5 bubbles 913dannyy, 12 Jan 2017 | Read review
5 of 5