Went to Crown Towers for a special moment and unfortunately covid restrictions happened and lockdown announce again! The staff a Crown Towers were absolutely amazing and made sure that my special day still happened plus more!!! Staff are amazing and the room and services there where some of the best I've experienced in a very long time. Highly recommend you stay there for a fantastic experience and staff that actual help you with what you need. specially if you want to make those special moments even more special.
Spent 3 glorious nights and the Crown Towers with my husband. It was amazing - we had a fabulous room and view and enjoyed the complex as well as exploring our city centre. I highly recommend a stay at the Crown Towers. The pool is amazing, and the service outstanding. Thank you to all the staff, especially in the Crystal Club, for making our stay so valued.
To pay $580 for one night including Crystal Club you would expect a very high standard, unfortunately this was not fully delivered. Upon walking into our bathroom for the first time I noticed that there was a strand of hair on the bathroom sink bench which with everything that has been going on for the last year was very unsettling and made me question whether the room had not been cleaned properly since the last guests. The fan above the shower was incredibly dirty as were the windows in the lounge and bedroom areas, not really nice to look out over the city with dirty windows from top to bottom on the outside. Yet the windows in the lift area were sparkling clean both inside and out. We were left a complimentary bowl containing 4 different fruits and a bottle each of sparkling and still water. There was no card or anything mentioned from any staff of our 11 year anniversary that I had emailed Crown Towers about in reply to our reservation confirmation email. It seems it was not even noted in the booking nor was my pescatarian and dairy free dietary requirements which was also noted in my email. The afternoon tea was very limited and not filling and we along with another table questioned the freshness of the food. The coffee's seemed to be made very weak also. Evening drink service was also a very limited menu and not really top shelf at all, and everything seemed very weak as in cocktails and mixed drinks, not the usual standard pours. Breakfast was good. The valet service along with the car wash we booked was fantastic as were the bell team especially Rueben, his manner and professionalism was so great, he is a amazing asset to the team. Overall a very disappointing experience with Crown Towers especially given the occasion, we won't be returning. …
Awesome night staying in a king room on level 27. Everything was exceptional and really had the wow facors. Everyone was also so helpful and nice and really went over and aboce for you which you rarely see these days. Its honestly rhe stuff that make tge experience that much better after the hotel itself veing so beautiful!!! 100% reccomend to anyone
Just had an amazing staycation at Crown Towers as part of my wife’s 40th birthday celebrations. Everything you need has been thought of, you could literally not leave. Special mention to Kayla and her team at Crystal Club whose personal touch and thought made the experience for my wife and 3 year old daughter even more memorable. We’ll be back!