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Crown Promenade Melbourne

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#24 of 157 Hotels in Melbourne
Certificate of Excellence
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Crown Promenade Melbourne
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2,123 Reviews from our TripAdvisor Community

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Showing 2,044: English reviews
London, United Kingdom
2 reviews
Reviewed 2 days ago NEW

Average, apart for a couple of poeple of the staff that were extremely helpful and friendly (Elizabeth at the Bell desk and Meh in the Brekfast area) the rest of the staff barely smiled. Absolutely shocking internet...couldn't even read 1 email. Uncomfortable pillows and bed and very poor up-keep. Paid $5.00 for a small bottle of water because they didn't... More 

Helpful?
Thank PalmaD66
London
Level Contributor
63 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 1 week ago

This hotel is one of a complex of hotels, shopping malls, conference centres, cinemas, eating places and, of course, the massive casino. This mini Vagas dominates the South Bank and if you love Caesar's Palace then this is for you. The actual Promenade establishment is a very polished act. The reception staff are efficient and friendly. We had a 22nd... More 

Helpful?
1 Thank AddickMark
Queensland, Australia
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 week ago via mobile

To say I am impressed with this hotel would be an understatement. From the moment I was greeted in my taxi to reception and room service it has been outstanding. The room is spacious, impeccably clean and the bed was so comfortable. Room service meals were fast and plentiful and a change to the standard menu, no problem whatsoever. This... More 

Helpful?
Thank draytie
Brisbane Region, Australia
Level Contributor
112 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 1 week ago

We had a one week stay in this lovely hotel for both business & pleasure. Very impressed with the service and friendliness of all the hotel staff; starting from the greeting at the car all the way through to the room housekeeping, such a pleasure that everyone was so pleasant and helpful during our stay. The location of this hotel... More 

Helpful?
Thank dds777
Vancouver, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

Room was very clean & quiet. Check-in staff very courteous & helpful, providing advice on where to eat & interests in the area. Short 10 min walk into the CBD where trams are free. Overall, loved the hotel!

Helpful?
1 Thank Bob Y
Southbank Victoria
1 review
Reviewed 1 week ago

I've stayed at crown towers on a few occasions and my expectations of customer service, facilities are always exceeded. I'm a Melbourne local and stayed at Crown Promenade for a special occasion - booking online. I made special requests which were all received and went through successfully. The staff are all extremely attentive and very knowledgeable about the facilities and... More 

Review collected in partnership with this hotel

Helpful?
Thank 95georgiac
Sydney
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 week ago via mobile

We had a really good experience with the crown promenade. The staff were really helpful and friendly and the room was a great size. Traveling as two friends we had the twin room (two queens) this wasn't cramped in any way and was a great choice for our long weekend.

Helpful?
Thank Nicole R
Level Contributor
94 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

I really enjoyed my 3 day stay at this hotel. It's very modern, clean, includes everything a hotel should. On top of this, it also includes a swimming pool and nearby entertainment such as access to the prestigious Crown Casino and a cinema. It's in a very great location, there's beautiful views of the city, there's lots of shops and... More 

Helpful?
Thank Cristy M
La Celle-Guenand, France
Level Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 2 weeks ago

Friendly service, very comfortable rooms, great shower, excellent views, very satisfied with my stay. The hotel is on the southern side of the river next to the casino. It's about a 15 minute walk to downtown Melbourne where all the great restaurants and shopping is located.

Review collected in partnership with this hotel

Helpful?
Thank CastleProud
Sydney, Australia
Level Contributor
79 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 weeks ago via mobile

Attending a three day conference in this facility had its ups and downs. Accommodation on the 23rd floor had magic views day and night. Complementary toiletries were of a poor standard. The room was looking a little tired but the gym and pool facilities were fantastic. Breakfast was same same and same and the arrangements around contemporary coffee was expensive... More 

Helpful?
Thank Andrea T
CrownResorts, General Manager at Crown Promenade Melbourne, responded to this review

Thank you for taking the time to write a review. Whilst I was delighted to read you enjoyed the “magic views” from your room and that the gym and pool facilities were “fantastic”, it was disappointing to read we didn’t meet your expectations with some of the other aspects of your visit. We are always striving to improve the experience... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Relaxed, award-winning and thoroughly modern, Melbourne's Crown Promenade offers you a fresh perspective on how good a hotel can be. Located in the heart of the action - Melbourne's vibrant Southbank entertainment precinct and directly linked to the exciting Crown Entertainment Complex, Crown Promenade is also close to the CBD, the Melbourne Exhibition Centre and the city's most famous arts and sporting facilities. Eat and drink in style at Mesh restaurant or Tonic Bar, relax by the pool or take a walk to the 24 hour action of Melbourne's Crown Entertainment Complex. Sleep, eat, work or play - you can do it all in style at Crown Promenade. ... more   less 

Additional Information about Crown Promenade Melbourne

Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Region: Australia > Victoria > Melbourne > Southbank
Price Range: $209 - $525 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crown Promenade Melbourne 4*
Number of rooms: 465
Reservation Options:
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Also Known As:
Hotel Crown Promenade
Hotel Style:
#9 Spa Hotel in Melbourne
#18 Romantic Hotel in Melbourne
#20 Family Hotel in Melbourne
#22 Business Hotel in Melbourne
#23 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from Crown Promenade Melbourne staff and other travellers.
21 questions
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Singapore
3 months ago
Adelaide, Australia
22 days ago
6 months ago

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Questions? Get answers from Crown Promenade Melbourne staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Use the bathroom floor towel and avoid accidents as floor gets very slippery when wet.”
 of 5 bubbles AddickMark, 24 Nov 2016 | Read review
“Try to get a room facing the North - for wonderful views over the South Bank/Yarra river area”
 of 5 bubbles dds777, 23 Nov 2016 | Read review
“try to get accessible rooms higher up for a better view”
 of 5 bubbles JoW552, 13 Nov 2016 | Read review
“21st floor - great views from Albert park to harbour”
 of 5 bubbles mjhal, 29 Oct 2016 | Read review
“Ask for higher level.”
 of 5 bubbles DorothyH652, 28 Oct 2016 | Read review
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