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Crown Promenade Melbourne

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Whiteman Street 8, Melbourne, Victoria 3006 Australia
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
Hotel direct offer!Stay Three, Pay Two
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Traveller (1044)
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Panoramas (10)
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A note from Crown Promenade Melbourne
Updated 21-03-29

About

#44 of 167 hotels in Melbourne
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Stylish and welcoming, Crown Promenade Melbourne’s contemporary guest rooms are all furnished in natural tones and feature floor to ceiling windows offering beautiful city views of Melbourne. Crown Promenade Melbourne is a fully non-smoking hotel and is the ideal accommodation for families, couples and business travellers alike with its central Southbank location and close proximity to the Crown Melbourne entertainment complex.. Crown Promenade is also close to the CBD, the Melbourne Exhibition Centre and the city's most famous arts and sporting facilities. Eat and drink in style at Mesh restaurant or Tonic Bar, relax by the pool or take a walk to the 24 hour action of Melbourne's Crown Entertainment Complex. Sleep, eat, work or play - you can do it all in style at Crown Promenade.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Evening entertainment
Airport transportation
Paid private parking on-site
Wifi
Paid internet
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Safe
Seating area
Telephone
Iron
Laptop safe
Minibar
Refrigerator
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
River View
Languages Spoken
Chinese
Hotel links
Special Offer:Stay Three, Pay Two
3155Reviews46Q+A100Room tips
Traveller rating
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Popular mentions
John M wrote a review Jul. 2021
1 contribution
We recently stayed at the Crown Pomenade as part of our Anniversary celebration, what an amazing experience, all the staff at the hotel were nothing short of exceptional, the room was perfect and it was obvious that much effort had gone into making our night one to remember, like the flowers in our room when we arrived to the bottle of bubbly from there hotel Management, it is that attention to detail that makes a stay more memorable. From the moment of arrival, all the staff attended to our every need, the check in process was efficient without any delay and the room was something else again, one of those " wow " moments when you walk in. A very special thanks to Kerrie, the Assistant Front Office Manager, thank you for everything, you did an amazing job of making our stay one of the most pleasant hotel stays we have ever had. I can highly reccomend this hotel to anyone seeking a hotel in the heart of Melbourne that really does go the extra mile to ensure guests are their priority and one that has the most pleasant well laid out and clean rooms.
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Date of stay: July 2021
Cleanliness
Service
Sleep Quality
Room Tip: Choose a corner suite with views, just perfect.
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Awayfrmhome wrote a review Mar. 2021
Mount Eliza28 contributions28 helpful votes
Hotel's Favourite
Stayed in Melbourne to celebrate my wife's birthday-this hotel has some of the friendliest and most efficient staff you'll meet anywhere. This was our first trip to Melbourne since the covid restrictions started to lift and were very pleasantly surprised at the level of attention paid to make us feel safe and at home
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Review collected in partnership with Crown Resorts and Medallia
Date of stay: March 2021
1 Helpful vote
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Response from Shaun D'Cruz, Other at Crown Promenade Melbourne
Responded Mar. 24, 2021
Dear Awayfrmhome, Thank you for your five-star review. I was absolutely delighted to hear that you had such a positive experience at Crown Promenade Melbourne and appreciated your feedback regarding our friendly staff. I look forward to welcoming you back again soon. Sincerely, Shaun D’Cruz Executive General Manager Crown Hotels Melbourne
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Sara B wrote a review Jul. 2021
1 contribution
Everything was perfect we received a bottle of champagne and had great views from our room. Check-in was fast and efficient, The staff was friendly and always helpful. Overall our experience at the Crown Promenade was fantastic.
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Date of stay: July 2021
Cleanliness
Service
Sleep Quality
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AnnaACampbell wrote a review Jul. 2021
Melbourne, Australia1 contribution
Very modern room with city view. My daughter and l have a queen size bed each, which were able to spread our selves out. Very close to Southbank restaurants to dine at. Well appointed bathroom and very snuggley dressing gowns
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Review collected in partnership with Crown Resorts and Medallia
Date of stay: July 2021
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Kylie M wrote a review Jul. 2021
24 contributions5 helpful votes
We stayed 2 nights at promenade. We stayed here a few months ago and loved it. Unfortunately this wasn’t the case. This time. We were given a room that had an interconnecting door. Obviously shut/locked but the sound carried through from our noisy neighbours. At 11 pm, after an hour of my children being unable to sleep, I rang reception and advised them of the noise for the past hour. They said they would look into it. 2.30 am I rang again as my family and I hadn’t slept a wink and the “partying” had been going for 4.5 hours!!! Again, I was told they would sort it. At 3 am with no sleep whatsoever, my husband went down to reception to get something done. At 4 am we eventually got to sleep in another room we were moved too. The following day we packed our stuff and were moved to another room. Not what you expect to be doing on 3 hours sleep and hanging around, waiting for your new room to be ready and your luggage already being taken away. You really dropped the bundle this time crown promenade. We wasted our money and you never even offered an upgrade or extra for our inconvenience. What about the quality service you say you provide? Don’t waste your money here. We will give Metropol a try next time. We are still waiting for our money held to be refunded and our receipt to be sent. Such a shame promenade as our stay was great the last time.
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Date of stay: June 2021Trip type: Travelled with family
Room Tip: Don’t stay here unless you don’t mind noisy neighbours keeping you awake.
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Response from Amy Trengove, Other at Crown Promenade Melbourne
Responded 3 weeks ago
Dear 51kyliem Thank you for your review. I was naturally disappointed to learn your recent stay did not meet your expectations and I would like to extend my sincere apologies for any shortfalls in service. I understand that prior to check-out, you spoke with a Hotel Duty Manager who offered both a room upgrade and complimentary breakfast to reinstate your confidence in our hotel. Thank you again for your feedback and I do hope to welcome you back again in the near future for a more positive visit. Sincerely, Amy Trengove Hotel Manager Crown Promenade Melbourne
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PRICE RANGE
US$166 - US$358 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crown promenade melbourne, hotel crown promenade
LOCATION
AustraliaVictoriaMelbourneSouthbank
NUMBER OF ROOMS
465
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Frequently Asked Questions about Crown Promenade Melbourne
Which popular attractions are close to Crown Promenade Melbourne?
Nearby attractions include SEA LIFE Melbourne Aquarium (0.4 km), Crown Casino (0.3 km), and Red Herring Escape Rooms (0.2 km).
What are some of the property amenities at Crown Promenade Melbourne?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crown Promenade Melbourne?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crown Promenade Melbourne?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crown Promenade Melbourne?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Crown Promenade Melbourne?
Conveniently located restaurants include Dinner by Heston Blumenthal, Conservatory, and The Meat & Wine Co.
Are there opportunities to exercise at Crown Promenade Melbourne?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Crown Promenade Melbourne have an airport shuttle?
Yes, Crown Promenade Melbourne offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Crown Promenade Melbourne located near the city centre?
Yes, it is 0.6 km away from the centre of Melbourne.
Are any cleaning services offered at Crown Promenade Melbourne?
Yes, dry cleaning and laundry service are offered to guests.
Does Crown Promenade Melbourne offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.