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Crown Promenade Melbourne

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#26 of 156 Hotels in Melbourne
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GreenLeadersSilver level
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Crown Promenade Melbourne
Crown Promenade Melbourne
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2,239 Reviews from our TripAdvisor Community

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There are newer reviews for Crown Promenade Melbourne
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Showing 2,148: English reviews
Colombo, Sri Lanka
Reviewed 5 days ago NEWvia mobile

Stayed for 4 nights and great location... had good restaurant, cinema and shopping in the crown Centre ... very convenient... lovely service.... Hotel breakfast was really great... good hotel to have a conference... I was attending the HR Tech fest which was held at the hotel ...

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Helpful?
Thank Ushaan
Southbank Victoria
Reviewed 5 days ago NEW

Great service but the room was nothing impressive I was expecting more not the crown experience we expected could have a nicer room somewhere else for the same price disappointed. The towels where rough and they bathroom had poor lighting

Review collected in partnership with this hotel
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Helpful?
Thank holliep791
CrownHotelsGM, General Manager at Crown Promenade Melbourne, responded to this review

Dear holliep791, Thank you for taking the time to share your feedback on Tripadvisor. It was pleasing to read that my team provided you with "great" service on your recent stay; however, I was naturally disappointed to learn that your room did not meet your expectations. I have shared your comments regarding the towels with our Housekeeping Manager and would...

Glossop, United Kingdom
Reviewed 6 days ago NEW

Arriving early Sunday morning after a long flight from U.K. they still managed to book us in early despite being extremely busy with people departing after a weekend stay. Good location and all the staff very helpful.

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Thank Fareasttraveller515
The Hague, The Netherlands
Reviewed 1 week ago via mobile

I always stay here for business when I am in Melbourne. Fortunately I get a corporate rate otherwise quite expensive. Nice clean rooms and on the higher floors a nice view on Melbourne. Lots of nice restaurants close buy. I like the location because you walk everywhere. Good breakfast, also expensive but understandable because of the wide choice of food.

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Helpful?
Thank Janhel2014
CrownHotelsGM, General Manager at Crown Promenade Melbourne, responded to this review

Thank you for taking the time to share your feedback, Janhel2014. We appreciate your continued loyalty and happy to read that your recent stay was pleasant. Our Housekeeping staff work tirelessly to ensure our guest rooms are immaculate, and I will make sure your comments are shared with the team. We hope to welcome you back again soon. Sincerely, Greg...

New York City, New York
Reviewed 1 week ago

On my trip to Melbourne, I stayed at teh Crown Promenade. The hotel is huge but on a downside it takes a bit of walking around the grounds to get to the front entrance. The hotel has its own infrastructure where they have their own parking building, mall and casino. The rooms itself is clean and we were fortunate enough...

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Helpful?
Thank G0tRice0419
CrownHotelsGM, General Manager at Crown Promenade Melbourne, responded to this review

Thank you for sharing your review, G0tRice0419. I am so pleased to hear that you enjoyed your stay with us and found the service from my team "impeccable". We strive to delight our guests with our exceptional service, and we appreciate your positive feedback. We would be delighted to welcome you back to Crown Promenade when you are next in...

Reviewed 1 week ago via mobile

We spent three days shopping and sight seeing in Melbourne CBD post Christmas Sales and ended each day with a swim in the hotel pool and wonderful food at restaurants like Rosetta. Rockpool, Atlantis and The Hive 😊

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Thank Christopher F
London, United Kingdom
Reviewed 1 week ago

We stayed 5 days in a city view room at this hotel on a trip to Melbourne. The staff were excellent, particularly the check in man and the bell desk team. Room was fine though the mattress was not great - or maybe it's an Australian thing to have a plastic top to it. Room good, though we would have...

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Thank Ian M
CrownHotelsGM, General Manager at Crown Promenade Melbourne, responded to this review

Dear Ian M, Thank you for choosing to stay at Crown Promenade for your trip to Melbourne. I am delighted to learn that you had an overall fantastic stay. We appreciate your comments regarding our "excellent" staff and our location. I am sorry you found our mattress uncomfortable. Our Housekeeping team are available 24-hours a day to assist with any...

Reviewed 1 week ago

Hotel was great. Room (studio) was spacious and very comfortable. Staff were friendly and helpful. The Deck is better than it looks in photos. Would definitely stay again, but id eat elsewhere. The bar, Tonic, and the restaurant Mesh, let the whole experience down. We had breakfast included with our room- we thought it was a full buffet but was...

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Thank Spike D
CrownHotelsGM, General Manager at Crown Promenade Melbourne, responded to this review

Dear Spike D, Thank you for your review and for choosing Crown Promenade Melbourne. It was great to read that you found your Studio Room "spacious and comfortable" and our team "friendly and helpful". I will ensure your kind words are shared with my colleagues. Your feedback concerning Mesh and Tonic Bar were very disappointing and will be relayed to...

Reviewed 1 week ago via mobile

Stayed here for a work function. Always great service and great location for everything you need. Staff and service is fantastic and I would recommend the valet parking as it is quick simple and easy.

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1Thank Jason F
CrownHotelsGM, General Manager at Crown Promenade Melbourne, responded to this review

Thank you for your review and the five-star rating, Jason F. I am thrilled that our service was "fantastic" and you found our valet parking "quick and easy" - a true testament to our hard working team. We hope to see you back again soon. Sincerely, Greg Moore General Manager Crown Promenade Melbourne

Worcester, United Kingdom
Reviewed 1 week ago via mobile

Very helpful and friendly staff, the chaps on the concierge desk gave us lots of helpful advice about where to go and what to see/not see in our short time in Melbourne. The hotel was spotless. The pool was lovely, sadly the spa pool was out of order. We arrived very late and I wanted something to eat and drink,...

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Helpful?
Thank HKirk-1234
CrownHotelsGM, General Manager at Crown Promenade Melbourne, responded to this review

Thank you for choosing Crown Promenade Melbourne, HKirk-1234. It sounds like you had a great stay and enjoyed our facilities and central location. I am most appreciate of your lovely comments regarding our staff, particularly our Concierge team. We hope to welcome you back again soon! Sincerely, Greg Moore General Manager Crown Promenade Melbourne

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Relaxed, award-winning and thoroughly modern, Melbourne's Crown Promenade offers you a fresh perspective on how good a hotel can be. Located in the heart of the action - Melbourne's vibrant Southbank entertainment precinct and directly linked to the exciting Crown Entertainment Complex, Crown Promenade is also close to the CBD, the Melbourne Exhibition Centre and the city's most famous arts and sporting facilities. Eat and drink in style at Mesh restaurant or Tonic Bar, relax by the pool or take a walk to the 24 hour action of Melbourne's Crown Entertainment Complex. Sleep, eat, work or play - you can do it all in style at Crown Promenade. ... more   less 

Additional Information about Crown Promenade Melbourne

Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Region: Australia > Victoria > Melbourne > Southbank
Price Range: $236 - $580 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crown Promenade Melbourne 4*
Number of rooms: 465
Reservation Options:
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Also Known As:
Hotel Crown Promenade
Hotel Style:
#5 Green Hotel in Melbourne
#9 Spa Hotel in Melbourne
#18 Romantic Hotel in Melbourne
#20 Family Hotel in Melbourne
#22 Business Hotel in Melbourne
#25 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from Crown Promenade Melbourne staff and other travellers.
23 questions
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Singapore
6 months ago
Adelaide, Australia
3 months ago
9 months ago

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Questions? Get answers from Crown Promenade Melbourne staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors have ceiling to floor windows”
 of 5 bubbles Fareasttraveller515, 15 Feb 2017 | Read review
“Ask for high floor to get a view”
 of 5 bubbles Hancocks, 5 Feb 2017 | Read review
“City /Yarra River view would be best to fully enjoy views of my beautiful home town”
 of 5 bubbles Limmy27, 2 Feb 2017 | Read review
“Request a room near the top for great views”
 of 5 bubbles 326gailf, 25 Jan 2017 | Read review
“We had a corner suite which gave you two windows, not worth the extra price as it was the same size as the standard room.”
 of 5 bubbles marialK2985LI, 21 Jan 2017 | Read review
5 of 5