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Crown Promenade Melbourne

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#23 of 158 Hotels in Melbourne
Certificate of Excellence
GreenLeadersSilver level
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Crown Promenade Melbourne
Crown Promenade Melbourne
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2,281 Reviews from our TripAdvisor Community

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There are newer reviews for Crown Promenade Melbourne
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Showing 2,189: English reviews
Melbourne, Australia
Reviewed 20 December 2015

Review collected in partnership with Amoma.com
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Helpful?
Thank nicolettabL2861MW
Sydney, Australia
Reviewed 19 December 2015 via mobile

From the moment you arrive at Crown Promenade you know you're in for something special. EVERY staff member we encountered was polite, helpful and professional, from Porters to Housekeepers to Receptionists (breakfast floor staff could use a smarten up). Our room was beautiful and perfectly clean. We were on the 19th floor and it was stunning. The pool area can...

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1Thank bbsydney96
CrownHotels, General Manager at Crown Promenade Melbourne, responded to this review

Thank you for taking the time to write such a positive review! We were delighted to read that our team was able to make your stay “something special”, and that every staff member your encountered was “polite, helpful and professional”. The pool is a lovely facility complimented well by attentive staff ready to assist when possible. Our Housekeeping team will...

Melbourne
Reviewed 19 December 2015

My husband and I just stayed at this hotel and were impressed by the room, however there was only one sort of tea available (when we ordered tea they said they did not have any camomile tea so would bring peppermint tea, then brought chamomile tea). More disturbing was the cute packet of mints beside the bed to welcome guests...

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Thank AlexofMelbourne
CrownHotels, General Manager at Crown Promenade Melbourne, responded to this review

Thanks for taking the time to share your recent experience with us. Whilst we were pleased to read you were “impressed by the room, friendly service and great views” it was disappointing to learn we had missed the mark on a couple of points. Please accept my sincere apologies and your comments have been shared with the Housekeeping Manager to...

Melbourne, Australia
Reviewed 18 December 2015

Great place. Bed was comfortable, room was clean and reek fast was very very good. Valet parking was quick as well. Staff were amazing and very helpful. It is good being able to get away from the crowds at the crown towers

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Helpful?
Thank Kathleen P
CrownHotels, General Manager at Crown Promenade Melbourne, responded to this review

Thank you for taking the time to review your recent stay with us. We were thrilled to read you found us to be a “great place” and that the staff were “amazing and very helpful” – your comments will be shared and appreciated by our team. Our F&B team appreciate your kind words that breakfast was “very, very good” as...

Devonport, Australia
Reviewed 18 December 2015

Stayed for 2 nights and loved the view from the room, the location and how quiet it was. The bed was lovely- crisp sheets and comfortable. The staff were very helpful. Would highly recommend and can't wait to stay there again.

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Helpful?
Thank Louise R
CrownHotels, General Manager at Crown Promenade Melbourne, responded to this review

Thank you for the 5 star review! We were thrilled to read that you would “highly recommend” our hotel and that you can’t wait to return. Our team will be gladdened to learn you found them “very helpful” as they work tirelessly to provide to a unique and personalised service to all our guests. Thanks again for the positive review...

Bendigo, Victoria, Australia
Reviewed 17 December 2015 via mobile

We were fortunate to have a special deal and just enjoy staying in this central location. Always safe surroundings and good accommodation. On the 16th floor plenty to see from the room. Staff are very pleasant and most helpful. While waiting to see a friend we found a bar where we could have a coffee.

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Thank Nora7040
United Kingdom
Reviewed 15 December 2015

This hotel is superbly located for visiting Melbourne. We had a room overlooking the front of the hotel with a good view. The room was quiet, the bed superb and the furnishings just right. Service was excellent and the breakfast was outstanding. It is next to the larger hotel with its casino, which I would avoid. This smaller, more intimate...

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Thank Mrs U
Melbourne, Australia
Reviewed 14 December 2015

King Size bed was very comfortable. and the sheets were clean and crisp.The room was clean but there were a few spots on the carpet that I didn't think was on as we paid over $300 for the room. Check in time was an absolute nightmare at 3.00 o'clock so would suggest arrive at about 4.00ish as you will be...

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Thank debm1957
CrownHotels, General Manager at Crown Promenade Melbourne, responded to this review

Thank you for taking the time to review your recent stay with us. I was disappointed to read a number of points did not meet your expectations - please accept my apologies. Unfortunately we were experiencing some technical issues which resulted in some delays upon check in and remedial measures have been taken this doesn’t occur again. We do also...

Stawell, Australia
Reviewed 14 December 2015

Beds and pillows were excellent. Blackout blinds very good and no noise - had a very good sleep. Plenty of room for a couple. Good facilities and very close to city and attractions Checkin needs to improve - had to wait 1/2 hour to check in on a Sunday

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Thank JPMD
Taylors Lakes, Australia
Reviewed 12 December 2015

outstanding service with late checkout, only can take a while when wanting to check in or out, due to not enough staff, pool was clean and service there was great, amazing views from the 20th level over looking the river

Review collected in partnership with Amoma.com
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Thank Simon B

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Relaxed, award-winning and thoroughly modern, Melbourne's Crown Promenade offers you a fresh perspective on how good a hotel can be. Located in the heart of the action - Melbourne's vibrant Southbank entertainment precinct and directly linked to the exciting Crown Entertainment Complex, Crown Promenade is also close to the CBD, the Melbourne Exhibition Centre and the city's most famous arts and sporting facilities. Eat and drink in style at Mesh restaurant or Tonic Bar, relax by the pool or take a walk to the 24 hour action of Melbourne's Crown Entertainment Complex. Sleep, eat, work or play - you can do it all in style at Crown Promenade. ... more   less 

Additional Information about Crown Promenade Melbourne

Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Region: Australia > Victoria > Melbourne > Southbank
Price Range: $219 - $552 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crown Promenade Melbourne 4*
Number of rooms: 465
Reservation Options:
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Also Known As:
Hotel Crown Promenade
Hotel Style:
#5 Green Hotel in Melbourne
#7 Spa Hotel in Melbourne
#18 Romantic Hotel in Melbourne
#20 Family Hotel in Melbourne
#22 Business Hotel in Melbourne
#22 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from Crown Promenade Melbourne staff and other travellers.
25 questions
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Singapore
7 months ago
Adelaide, Australia
4 months ago
10 months ago

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Questions? Get answers from Crown Promenade Melbourne staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner rooms are very spacious”
 of 5 bubbles louiserN9740QK, 20 Mar 2017 | Read review
“Any high floor above 12 on the city side will probably give you a nice city view”
  • Level 16
 of 5 bubbles MarisaH237, 16 Mar 2017 | Read review
“Higher floor rooms will have good view”
 of 5 bubbles MeherK2016, 13 Mar 2017 | Read review
“Sign up to the Signature Club prior at Crown and get upgraded to a higher room.”
 of 5 bubbles OJJoey81, 12 Mar 2017 | Read review
“stay on top floors.”
 of 5 bubbles fionaa566, 11 Mar 2017 | Read review
5 of 5