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I’m not sure what some people have been complaining about regarding this place. It’s clean, comfortable, has everything you need and is an awesome location. The staff were very friendly and helpful on check-in, helping us by locating a park our taller vehicle would fit...More
My towel fell apart in my hand, the room was very old, carpet worn, had a musty smell and the mattress is old and hard.
I spoke to the owner Christopher on checkout who tried to tell me that it was the laundry’s fault that...More
Response from carltonclocktower, Front Office Manager at Carlton Clocktower ApartmentsResponded 7 December 2017
Thank you for your review. All of our linen is supplied and laundered by a commercial laundry and is not owned by the Hotel, but i apologise to you again for your experience with the Towel. All of our STANDARD apartments are a...More
Arrived at 1030pm to find the accommodation is spread through a set of complex offices, privately rented offices, residences and some overnight rooms. After wandering around for 40 minutes trying to locate the reception (not well signposted at all), found they had closed early. Sign...More
My experience was similar to that of another review in October 2017. Carpets badly stained and layers of dust around carpet edges. Painted walls badly marked and stained bed sheets. Lounge suite badly worn and kitchen cupboards old and outdated. Teacups stained. Overall nothing like...More
Response from carltonclocktower, General Manager at Carlton Clocktower ApartmentsResponded 20 November 2017
Thank you for review,
My apologies if the apartment did not meet expectations however each apartment is inspected by our housekeeper and myself before guests check in and I have to say that I have not found things to be as you describe. There is...More
We stayed here for a family wedding and were happy to be upgraded to a two bedroom room however that was about as good as it got. The room was very dated and needed a lot of work, my 1.5yo had a portacot that had...More
Thank Alex M
Response from carltonclocktower, Front Office Manager at Carlton Clocktower ApartmentsResponded 18 October 2017
Thank you for your feedback. I am sorry that you did not enjoy your stay with us, and i will pass on your comments about the portacot to our housekeeping Team. It is unfortunate that you decided to move to the Hotel next door to...More
If you want real parmesan, cut from the block, grated over your pasta with a twist of style, this is the place. Until recently, this neighbourhood was home to the notorious ‘Carlton Crew,’ a pseudo mafia who started their day with a local espresso. They are gone, but the espresso still runs strong in this Little Italy which has something for everyone. Starched white tablecloths, candles, pizza the way
they do it "back home" and maybe even a bit of amore. The number of gelato choices will leave you in a state of indecision and wide footpaths, big awnings and a sea of packed tables makes this al fresco dining experience a continental buzz. Even if you’re not eating, it’s worth the stroll just for the people-watching, which, of course, is an Italian tradition.