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It seems to me that reviewers of this hotel are expecting 5 star accommodation but we received the absolute opposite from what the bad reviews stated.
This is a budget hotel. We got a small, two bedroom room. Basic utilities were provided. It was not...More
Thank Reuben C
Response from Arrow M, Marketing E at Arrow On SwanstonResponded 2 weeks ago
Dear Reuben C,
Thank you for your lovely review.
We are happy to hear that you had a good experience while staying with us and thank you for understanding our accommodation type as a budget serviced apartment.
We hope to have a chance to accommodate...More
I had booked two twin rooms and friends from one of the rooms departed early and they paid almost A$70 for cab fare to International Airport; almost A$20 more than what the Hotel had advised us.
I highlighted this problem to the Hotel and I...More
Response from Arrow M, Marketing E at Arrow On SwanstonResponded 3 weeks ago
Thank you for your value feedback and the information about the taxi fares.
Regarding to the issue, taxi fares to Melbourne Airport are normally approximately be between $50 to $70 per trip. However, there is no guarantee amount as this is depending on...More
It's definitely a budget hotel and for the price you pay, I'd rather stay somewhere nicer. The rooms are clean and tidy but VERY basic, mine had barely 30cm between the end of the uncomfortable rock-hard bed and the wardrobe, which meant I had to...More
Response from Arrow M, Marketing E at Arrow On SwanstonResponded 4 weeks ago
Thank you for your value feedback and sorry to hear that our facilities did not meet your expectation.
As a budget accommodation as mentioned, we understand that our room is not spacious. However, we always tried to keep it as neat and clean...More
I have nothing to say other than some rude receptionists. Bad services and impolite staffs.
The rooms are not that hygienic either
Some staff just spilled the rubbish on the lift and doesn't even bother to clean it
Paid the money to star but seems...More
For the price and location it is okay. The bathroom and bedroom were quite small and bathroom could do with an update. It was good to have parking in the middle of the city but $18 and not fully secure was a concern. There were...More
1 Thank Kathy M
Response from Arrow M, Marketing E at Arrow On SwanstonResponded 24 May 2017
Dear Kathy M,
Thank you for your review and it was our pleasures to have you stayed with us.
Regarding to the parking gate, we are currently in the maintenance process, it will be a secure parking once project completed.
Arrow on Swanston
US$76 - US$135 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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