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Arrow On Swanston

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Traveller (78)
Room & Suite (27)
Pool & Beach (1)
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Overview
  • Excellent10%
  • Very good39%
  • Average28%
  • Poor10%
  • Terrible13%
Travellers talk about
“tram stop”(54 reviews)
“free tram zone”(17 reviews)
AMENITIES
Internet
Air Conditioning
Non-Smoking Rooms
Fitness centre
Kitchenette
Wheelchair Access
Laundry Service
3 Star Hotel
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Rooms
Jul. 8Jul. 9
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (308)
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28
109
80
33
43
Show reviews that mention
All reviewstram stopfree tram zonequeen victoria marketsserved its purposemelbourne central stationseparate roomssmall kitchenettetwin roomstreet mallper nightmelbourne museumcbd areaminute walkstaff at receptionreception areawould definitely stay here againwithin easy walking distance
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11 - 15 of 293 reviews
Reviewed January 21, 2018 via mobile

Very disappointed with this hotel..Our room had very dirty windows.. inadequate coffee/milk..there was no clock radio or bedside table plus lamp on one side.we stayed 2 nights but the room wasn't made up until after 2 p.m. second day.had to complain to reception and head...More

Thank Brianeeg
Response from Arrow M, Front Office Manager at Arrow On SwanstonResponded January 30, 2018

Dear Guest, Thank you for staying with us. You're feedback is valuable to us as this will help us to improve our service. Please accept our sincere apology for all the inconvenience caused. We will certainly work hard to improve our service and amenities. We...More

Reviewed January 19, 2018

Great location and friendly staff, but thats it. Rooms are so tiny. Had a two bedroom, But it was smaller than my kitchen at home for the whole apartment. Lounge room was a tiny space in the corner where the tv and couch, if you...More

Thank Ginger1969
Response from Arrow M, Front Office Manager at Arrow On SwanstonResponded January 30, 2018

Dear Ginger, Thank you for staying with us. We are glad that you were welcomed with our friendly staff. We always try our best to provide a great service and make our guest stay comfortable. We apologise if we didn't meet your expectation with regards...More

Reviewed January 4, 2018 via mobile

1. Staff very helpful and friendly 2. Rooms have kitchenette, microwave, fridge and cutlery. 3. Different room options 4. Breakfast available on request 5. Cafe on the ground floor 6. Lygon street close by with its restaurants 7. Grocery stores ALDI, Woolworths nearby Overall cleanliness...More

Thank Tamzid F
Response from Arrow M, Front Office Manager at Arrow On SwanstonResponded January 7, 2018

Dear Guest, Thank you for your great feedback. You're feedback is valuable to us. We are glad that you enjoyed your stay with us. We hope to see you again in the near future. Kind Regards,

Reviewed January 1, 2018 via mobile

Strategic location within the CBD area. Good for a small group of friends travelling to stay. If you want, can cook some light meal for the group as the kitchenware is provided. Nice place and clean. There's some restaurants and convenient shop just next to...More

Thank Lenny T
Response from Arrow M, Front Office Manager at Arrow On SwanstonResponded January 1, 2018

Dear Guest, Thank you for your feedback. Great to hear that you enjoyed your stay with us. We always try our best to provide great service and make our guests stay comfortable. We hope to see you again in the near future. Kind Regards,

Reviewed December 6, 2017 via mobile

This hotel was reminiscent of a place I stayed in Guangzhou. Reception is a cluttered office, with friendly staff. The apartment was tiny and had an unpleasant smell, however the bed and pillows were comfortable. The location is close to the city, so served its...More

Thank Sophie S
Response from Arrow M, Front Office Manager at Arrow On SwanstonResponded December 13, 2017

Dear Sophie, Thank you for your feedback. We value our guests feedback as this will help us improve our service. We do apologize for all the inconvenience caused during your stay. We’ll work hard to fix the issue you experienced. Thanks for letting us know....More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Hotel Amenities
Laundry Service
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$60 - US$131 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$60 - US$131 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (78)
Room & Suite (27)
Pool & Beach (1)
Business Centre & Event Rooms (3)
Questions & Answers
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mcr4evanow1
January 2, 2018|
Answer
Response from Lenny T | Reviewed this property |
It's AUD18 per day if I can still remember correctly.
0
Votes
Jade1109
December 28, 2017|
AnswerShow all 5 answers
Response from milkmeister | Reviewed this property |
$100 when I stayed there. They should have had to pay ME a bond for staying there...
2
Votes
CherasLawrence
December 18, 2017|
Answer
Response from crazee4food | Reviewed this property |
I think if you inform the hotel in advance of your ETA, I'm pretty sure they will assign staff to be on duty to assist with your check in.
0
Votes
Room Tips
"dont stay here"
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"Don't get a studio apartment!"
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"There are plenty of options in the city, which would be better than this place."
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"We stayed in a room that was by a laneway and Swanston street. A bit noisy, but we didn't mind."
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