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I thought I'd got a good deal for a "2 bed apartment" so close to the city. As one reviewer has said "you get what you pay for". Indeed you do - this was the smallest "apartment" I have ever been in. It's obviously really...More
Response from Arrow M, Marketing Executive at Arrow On SwanstonResponded 11 October 2016
Thank you for taking the time to review our hotel following your recent stay with us.
Unfortunately, it has been disappointed that our property did not meet your expectation, especially the room size issue. However, as a budget accommodation, the size could not...More
Thoroughly enjoyed our time at Arrow. Rooms were clean, even if a little small. There could have been more cutlery crockery and cooking utensils, and the hot plate could have been quicker, but the bed was comfortable. The shower was good. Even though we were...More
Response from Arrow M, MArketing Executive at Arrow On SwanstonResponded 5 October 2016
Thank you very much for your feedback which help us to improve our services. It is great to hear that you have enjoyed staying with us.
We look forward to welcoming you back again in the future!
I spent four nights at Arrow on Swanston over the last weekend and into this week. I hadn't stayed here previously but was pleasantly surprised by the courteous staff and cleanliness of the room. There were all the facilities required including a kitchenette and laundry...More
1 Thank NLima
Response from Arrow M, Marketing Executive at Arrow On SwanstonResponded 20 September 2016
Thank you very much for your feedback. It is great to hear, that you have enjoyed your stay with us.
Regarding to the deposit $50, we understand that it may be inconvenience for guest, however, we need this for our security and for any incidentals...More
We've stayed several times and found it rather good but not this time. Firstly, as mature aged guests we were pinged a $50 fee for possible room damage. Really? Partner reluctantly paid it, it took 7 seconds to take it but 7 days to return...More
1 Thank nemohobart
Response from Arrow M, Marketing Executive at Arrow On SwanstonResponded 23 August 2016
Firstly, I would like to take this opportunity in apologising of the inconvenient caused during your stay with us.
Regarding security deposit I would like to explain to you in detail on how this works.
When we take the security deposit from your...More
Stayed with 2 friends as one was competing in Melbourne.
My kindle went missing after the first time the beds were made then a heat pack the next time.
Staff weren't interested at reception and asked who else was staying with me.
Location is great...More
1 Thank Shannon S
Response from Arrow M, Manager at Arrow On SwanstonResponded 15 August 2016
Firstly I would like to take this opportunity in apologising of the inconvenient caused during your stay with us.
Above feedback provided has been passed onto Housekeeping department and senior managers to investigate. Regarding the missing belonging i my self tried looking for...More
US$77 - US$135 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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