Alderney on Hay
320 reviews
#68 of 71 Hotels in Perth
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193 Hay St, Perth, Western Australia 6004 Australia
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About
#68 of 71 hotels in Perth
Location
Cleanliness
Service
Value
The Starwest Apartments Alderney On Hay is leading the way in offering affordable, fully self-contained quality apartments that are close to the city centre. Our 4 Star property is conveniently located in East Perth approximately 1km from the Perth City Centre. Starwest Apartments Alderney on Hay is located just minutes from the Perth CBD, shopping, entertainment, restaurants, the WACA cricket ground, Burswood Casino, Gloucester Park, Ascot and Belmont racing tracks and the Swan River. Featuring spacious non-smoking self-contained two bedroom apartments with free WiFi, dining/living area, separate laundry and bathroom, direct phone line, private balcony and to top it off free parking - it's the perfect accommodation whether you're on holiday or travelling for business.
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Full view
Property amenities
Free parking
Pool
Fitness Centre with Gym / Workout Room
Coffee shop
Books, DVDs, music for children
Taxi service
24-hour security
Baggage storage
Paid private parking nearby
Car park
Indoor pool
Heated pool
Breakfast available
Complimentary instant cofffee
Complimentary tea
Vending machine
Convenience store
Newspaper
Non-smoking hotel
ATM on site
First aid kit
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
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Room features
Air conditioning
Dining area
Housekeeping
Private balcony
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Safe
Seating area
Separate living room
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Wake-up service / alarm clock
Kitchenette
Microwave
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English, Sinhala, Vietnamese
Location
Full view
92Great for walkers
Grade: 92 out of 100
59Restaurantswithin 0.5 km
8Attractionswithin 0.5 km
320Reviews10Q+A60Room tips
Reviews
Traveller rating
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- 46
- 84
Time of year
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Language
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- English
Stayed for one night can’t fault this hotel. Great room price and service once again. Will be back again in April. Highly recommend . Parking a bonus and convenient store good value. Thanks again for the stay.
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Date of stay: November 2020Trip type: Travelled with family
Helpful
Never in my life have I been this disappointed in an accommodation provider. 2 night stay Check in: We were sent confirmation via sms that we were required to check in before 4pm on our arrival. We attended at 2.30pm. The lockbox number we were provided was wrong and the person on duty had to provide us with a new one to get access to the key. He was very helpful, but made no mention of any paperwork we needed to sign. Full payment for the stay was taken approximately 7 weeks prior to the stay. The following day: We recieved a message on our message bank at 4.58pm to say we need to call them by 5pm. We returned the call straight away at 5.19pm when we saw we had a message. We were informed we need to present prior to 8pm to sign some forms and provide copies of our ID. We explained we were far away from the city and we had plans as we are on holidays and we wouldn’t be able to make it back in time but we could provide id and sign forms via email. We were told this was not possible and if we do not present before 8pm we will no longer have access to our room and we will be charged extra. We changed our plans and made it back just after 7pm. We Signed some paper forms and Ashan took a photo with a mobile phone of one of our drivers license. We explained to Ashan we were disappointed in how we have been treated as we had followed the instructions sent and we had to change our holiday plans to sign some paperwork. Ashan informed us that we should have received an email stating what we were required to do, which we advised him that we did not receive any emails only some sms. He advised us that no sms were sent. Even after showing him the sms we recieved he still denied that we had received any sms from Alderney on Hay. Check out: The Lady on duty couldn’t find the paperwork that we signed a mere 13hours earlier, but she was lovely and polite. This poor customer service portrays poor company values and really put a dampener on our holiday. I have never experienced such a painful ordeal with an accommodation provider. Management needs to reassess thier polices, procedures and processes and implement some major improvements. …
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Date of stay: September 2020Trip type: Travelled with family
1 Helpful vote
Helpful
Response from Richard Anthony, Guest Services / Front Office at Alderney on Hay
Responded Oct. 23, 2020
Dear JIC101, Please check again the documents that were sent to you, It clearly advises reception hours and that on Sundays it does close at 1pm, The lock box number was changed as you did not complete the credit card authorization documents for the late arrival which was sent to you through your booking agent as well as email, We do not send confirmations via text message either. It is also advised on the website you book that they will take the full accommodation at the time of the booking, This has nothing to do with the hotel itself and is the policy of the agent you booked through. You have contacted the after hours service for assistance and they have waived the $150.00 call out fee for you not providing the documents for After hours check in and assisted you to collect your keys as they were already on site. The next day the property has attempted to contact you at 10am, 12noon, 2pm and 4:30pm as you had still not come to reception to complete your check in. The staff member showed you the text was not that from the Alderney on Hay but from your booking company. Had you followed the correct procedures that were sent from you and arranged the late check in correctly you would not have had any issues and had you followed the instructions advising after collecting the keys from the After hours box to check in with reception during operating hours you would not have had to be inconvenienced with coming back to the property.
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If you are a tourist, this place is NOT for you! Good luck if you come in after their reception hour of 7pm. They'll give you a code to get the keypass, but what they don't tell you is the keypass is good for one day even though you booked and paid in full for 4 nights. When you tried to get to your room the next day after reception hours, you will be LOCKED OUT! Calling the management results in some guy in pyjamas coming down to let you in and threatening to leave you in the streets! Complains to management is useless as they will claim it is a third party service. Icing of the cake is... this rude guy that came down in pyjamas will be charging $150 to my room and will be taken out of my deposit! I suspect this place is run by a family as they all speak poor English with a strong accent. You probably get better service if you speak the same language I guess! If you don't... then good luck!…
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Date of stay: March 2020Trip type: Travelled on business
Rooms
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Richard Anthony, Guest Services / Front Office at Alderney on Hay
Responded Aug. 11, 2020
Good Evening LainWLoong, Please note this Trip Advisor page is set up for Starwest Apartments Alderney on Hay. This is not the page for the privately managed apartments at the property which you have stayed in. Please always check you have the correct companies pages prior to writing reviews. P.s. Our staff members all speak fluent English and do not attend the property in their pajamas.
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My husband and I stayed here in a 1 bedroom for the RnB Fridays concert. We had a great time, the apartment was clean and in a great location but the room smelled like cigarette smoke. We accidentally left with a room card key and were charged 10$ but were credited when we brought it back later that month.
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Date of stay: November 2019
Rooms
Cleanliness
Service
2 Helpful votes
Helpful
Would definitely return. The appartments are huge and have everything you need. It has free parking, a convenient store, pool and gym can’t ask for anything else. It’s nice a quite and very clean and tidy. Very good for families.
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Date of stay: December 2019Trip type: Travelled with family
1 Helpful vote
Helpful
PRICE RANGE
US$62 - US$130 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
alderney on hay hotel perth, alderney hay, alderney on hay east perth
LOCATION
AustraliaWestern AustraliaGreater PerthPerthEast Perth
NUMBER OF ROOMS
80
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Claim Your Listing Frequently Asked Questions about Alderney on Hay
Which popular attractions are close to Alderney on Hay?
Nearby attractions include The Perth Mint (0.4 km), n mQueens Gardens (0.3 km), and WACA Ground (0.4 km).
What are some of the property amenities at Alderney on Hay?
Some of the more popular amenities offered include an indoor pool, a fitness centre, and free parking.
Which room amenities are available at Alderney on Hay?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Alderney on Hay?
Guests can enjoy breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Alderney on Hay?
Yes, free parking, a parking garage, and paid private parking nearby are available to guests.
What are some restaurants close to Alderney on Hay?
Conveniently located restaurants include Wok & Ladle: Thai Eatery, Red Opium, and Grosvenor Hotel.
Are there opportunities to exercise at Alderney on Hay?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Alderney on Hay?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Alderney on Hay?
The staff speaks multiple languages, including English, Vietnamese, and Sinhala.
Are there any historical sites close to Alderney on Hay?
Many travellers enjoy visiting The Perth Mint (0.4 km), The Bell Tower (1.4 km), and Old Court House Law Museum (1.3 km).