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Stayed for two days for my daughters birthday . Check in not so good two staff walked past us at reception without even looking at us or a hello. Given probably the worse room on the second floor near the elevator facing rear of building....More
Response from Richard A, Manager at Alderney on HayResponded 2 days ago
On behalf of the property I would like to apologize that you felt your needs were not met, After a short investigation we have found you have stayed on the 3rd floor of the property and I am also aware you requested a...More
These apartments are in East Perth which is still easy walking distance to the center of Perth. The rooms are clean and spacious with kitchen facilities but the beds are nothing special still good value for money. We will stay again for convenience but not...More
Do Not stay here, they are thieves.
During our 1 night stay, my friend noticed a small black mark on a wall, approx. thumbnail size, and thought nothing of it.
A few hours after we had checked out, she received a call from the hotel....More
Response from Richard A, Manager at Alderney on HayResponded 25 November 2017
Thank you for your feedback, as disputable as I find it.
Prior to your check in 3 people check these apartments. These are the Housekeeping staff-members who clean the room, the maintenance personnel and the Manager. Once the client checks out the apartment...More
I booked this hotel through a booking agent online, whilst staying in a wonderful hotel in Singapore. The day before pur arrival i received a phone call demanding that I fill out their forms to authorise a A$250 deposit! Yes! $250 for a single night...More
Response from Richard A, Manager at Alderney on HayResponded 4 weeks ago
Thank you for staying with the Starwest Apartments Alderney on Hay.
I am sorry to here you did not have an enjoyable experience.
As listed on our website and on booking agent websites, our reception closes at 9pm. We note that should you...More
Very disappointed by our visit. For what we paid for the hotel we thought the hotel was ok. great for a small family to stay for a short trip and we were even looking forward to bringing other families for holidays. The pool was ok...More
Thank Lacey O
Response from Richard A, Manager at Alderney on HayResponded 13 September 2017
In regards to your son who was seen by the guests in question to have thrown the water from your balcony. Prior to this the floor was empty and I don't see how he can catch water that's dropping as you made out...More
it may be possible but I'm sure they will probably charge a fee. I have stayed here 5 times now and the man on the desk is very friendly maybe if you ask really nice explaining the situation . It would all come down to... More
it may be possible but I'm sure they will probably charge a fee. I have stayed here 5 times now and the man on the desk is very friendly maybe if you ask really nice explaining the situation . It would all come down to weather the room is booked after you if they are no full it would be possible. Give them a call. 😀☺