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Alderney on Hay

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256 Reviews from our TripAdvisor Community

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Showing 255: English reviews
Reviewed 5 days ago NEW

Myself, my partner and 2 friends stayed there on new years eve in a 2 bed apartment. Although the rooms are decent enough the service is absolutely terrible... also the fact they blatantly stole from us. Upon check out we were told there was a noise complaint from our room at 4pm. I told the reception clerk we weren't even...

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Helpful?
Thank Jaegs90
Bunbury, Australia
Reviewed 2 weeks ago

This is I think our third stay in same hotel over the last 3/4 years. We usually find it is value for money however this time round there were a few issues. There was a mouldy smell and built up mould on bathroom cupboards, toilet was jamming when flushed and we did report this to reception- it was functional but...

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Thank Michael M
Kuala Lumpur, Malaysia
Reviewed 3 weeks ago via mobile

We stayed in 2 bedroom apartment, quite comfortable. For Muslim, the toilet may not be favorable because the toilet was separated from the shower. There was no water tap in the toilet. The washing machine was not working. Reported to the counter staff, couldn't be fixed because it was already after their working hours. It was okay for us but...

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Thank Achik72
Quindalup, Australia
Reviewed 4 weeks ago

We've stayed here twice and both times, we found that this was a very affordable and clean place to stay, great location with great amenities (indoor pool, gym, underground parking) and large living space. Highly recommend it.

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Helpful?
Thank Heather_Laflamme
Management response:

Dear Heather_Laflamme, Thank you for Staying at the Starwest Apartments Alderney on Hay, I am very happy to see that you enjoyed your stay. We work very hard to keep our guests happy and we are always happy to have you stay with us and cannot wait to see you next time! Regards, Richard

Lakes Entrance, Australia
Reviewed 5 weeks ago via mobile

Stayed here for a holiday with friends! Room was OK! I think the minimum stay of 7 days to get your room serviced is a bit lousy! Also would be helpful if they tell you at check in that if you require more toilet paper, sugar, coffee ect. You have to go to reception! What really ruined our stay was...

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Helpful?
Thank rachelandmacy
Management response:

Dear Rachelandmacy, Thank you for staying with us at the Starwest Apartments Alderney on Hay. If you could please contact me in regards to any issues that occurred during your stay so I may look into these matters it would be greatly appreciated. Regards, Richard

Perth, Western Australia, Australia
Reviewed 1 December 2016

Although I live in Perth, I stayed in this hotel because my son was getting married at Queens Gardens early in the morning and it made it easier to get our hair and makeup done and be ready for the 10am wedding. It was great for our 2 night stay due to the kitchen and laundry in the 2 room...

Review collected in partnership with ASUS 12 W8 IE Bookmark
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Thank Rhonda S
Management response:

Dear Rhonda, We are glad that you have enjoyed your stay with us. I would like to note that we do have the correct number of bays for the rooms allocated, There are 2 levels of parking for the car park one on the Ground floor and one going to the Mezzanine floor (Both entrances are next to each other...

Perth, Australia
Reviewed 13 November 2016 via mobile

I have been staying at the Alderney on Hay almost every trip I have been doing to Perth. It's hard to beat for quality and value for money, the apartments are well furnished, modern and have heaps of space. Located in the heart of East Perth makes it ideal to access the business part as well as the shopping malls...

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1Thank Critter2015
Management response:

Dear Critter2015, Thank you for Staying at the Starwest Apartments Alderney on Hay. I am glad you enjoyed your stay and I hope to see you again in the future. Regards

Western Australia, Australia
Reviewed 11 November 2016

The apartments are basic in regards to cooking utensils but if you dining out that's ok. Having laundry with washer and dryer is a plus and parking included in the price an absolute bonus Good location but nothing fancy would stay again for a quick trip to Perth but not if on my annual holidays

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Thank Saltwater-living
Management response:

Dear Saltwater-living, Thank you for Staying at the Starwest Apartments Alderney on Hay. I am glad you enjoyed your stay and I hope to see you again in the future. Regards

Reviewed 20 October 2016

I checked in at 4PM. I had a 2 room Deluxe apartment. For the price it was good value if not a little run down, but also included a car park. The Room was no 17 on Level 2, directly opposite the elevators. As I was unpacking I could hear what sounded like furniture being dragged across a concrete floor,...

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1Thank Warren T
Management response:

Thank you for Staying at the Starwest Apartments Alderney on Hay. I am sorry you have had issues regarding your apartment. If you could please contact me on info@starwest.com.au so I can look into this matter.

Papakura, New Zealand
Reviewed 15 October 2016 via mobile

We stayed here for 5 days . The room was comfortable and the amenities were pool, spa, gym, private parking and a cafe beside the apartment. Free Perth bus every 10 minutes into the CBD and close to restaurants. A few minor concerns were apartment was not serviced and you paid extra for new towels, tea and coffee were not...

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Helpful?
Thank George B
Management response:

Dear George B, Thank you for Staying at the Starwest Apartments Alderney on Hay. I am glad you enjoyed your stay and I hope to see you again in the future. Thank you for expressing your concerns. In order to keep costs down for our customers we only offer complimentary weekly services on any apartment that stays 7 days or...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Laundry Service
Official Description (provided by the hotel)
The Starwest Apartments Alderney On Hay is leading the way in offering affordable, fully self-contained quality apartments that are close to the city centre.Our 3.5 Star property is conveniently located in East Perth approximately 1km from the Perth City Centre. Starwest Apartments Alderney on Hay is located just minutes from the Perth CBD, shopping, entertainment, restaurants, the WACA cricket ground, Burswood Casino, Gloucester Park, Ascot and Belmont horse racing tracks and the Swan River. Featuring spacious non-smoking self-contained two bedroom apartments with dining/living area, separate laundry and bathroom, direct phone line and a private balcony - it's the perfect accommodation whether you're on holiday or travelling for business. Standard Apartments:Spacious 2 bedroom apartment, fully equipped kitchen, television, DVD player, lounge, spacious dining/living area and separate bathroom and laundry with washing machine and dryer. Deluxe Apartments:Each Deluxe Apartment has a fully equipped granite-top kitchen, television, DVD player, lounge, spacious dining/living area and separate bathroom and laundry with washing machine and dryer.Platinum Apartments:Our Platinum Apartments consists of two bedrooms and one bathroom; it has a fully equipped granite-top kitchen, dishwasher, lounge, television, DVD player, spacious dining/living area and separate bathroom and laundry with washing machine and dryer. The modern platinum apartments also include a daily housekeeping service.The property also offers:• E-Sense Cafe open Monday-Friday 7.30am-3pm.• DVD hire available at $7 per movie.• Cot Hire at $10 per night.• Local and International calls are chargeable. • Vending machines with snacks. • Dry cleaning / laundry service.• Indoor pool – heated.• Spa and gym facilities. ... more   less 

Additional Information about Alderney on Hay

Address: 193 Hay St, Perth, Western Australia 6004, Australia
Region: Australia > Western Australia > Greater Perth > Perth > East Perth
Price Range: $88 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Alderney on Hay 3.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Alderney On Hay Hotel Perth
Alderney Hay
Alderney On Hay East Perth
Hotel Style:
#9 Spa Hotel in Perth
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Questions & Answers

Here's what travellers have asked, with answers from Alderney on Hay staff and other travellers.
6 questions
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Singapore, Singapore
over a year ago

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Questions? Get answers from Alderney on Hay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take towels for the pool; request Northern side of the hotel as it is quieter.”
  • View from our 4th floor balcony.
 of 5 bubbles 152rhondas, 1 Dec 2016 | Read review
“Away from lift if you can”
 of 5 bubbles Saltwater-living, 11 Nov 2016 | Read review
“If you must stay here geta room as far away from the lifts as possible”
 of 5 bubbles 80warrent, 20 Oct 2016 | Read review
“Platinum or Deluxe.”
 of 5 bubbles 49buddhij, 21 Apr 2016 | Read review
“don't stay here”
 of 5 bubbles nikki888522, 4 Apr 2016 | Read review
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