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The Hotel Britomart welcomes guests to the best of downtown waterfront Auckland. New Zealand’s first 5 Green Star hotel has beautiful timber-lined, cocoon-like rooms with elegantly tiled bathrooms, built-in sofas and hand-made ceramics. Downstairs, the historic warehouses of the Britomart neighbourhood house some of the country’s best restaurants, bars and cafes, while plant-lined pedestrian streets and laneways are full of incredible shopping. Just a few steps away is Auckland’s beautiful waterfront, the ferry terminal and central business district, while the underground Britomart Transport Centre offers easy public transport connections to every part of the city. All our guest rooms offer a harbour, city or laneway views and feature elegantly tiled bathrooms, comfy built-in sofas and minibars full of locally sourced treats. The best of downtown waterfront Auckland is just outside your front door.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Qualmark.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in the heart of the city, The Hotel Britomart is lauded for its stellar location, providing guests with effortless access to local shops and waterfront attractions. Service at the hotel garners high marks for its professionalism and attentiveness, enhancing guest stays. Many visitors appreciate the modern, well-appointed rooms, though the size and storage space receive some criticism.
The hotel's amenities and cleanliness earn praise, especially for their eco-friendly focus. While opinions on value vary, the sophisticated atmosphere of the hotel often makes up for any concerns, offering a serene and relaxing environment.
Location
Central
Atmosphere
Sophisticated
Rooms
Modern
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Well-appointed
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The room is very tastefully furnished Lovely bedding , towels and organic toiletries. The room was very quiet with automatic sunfilter and blackout blinds .Complimentary Wi Fi and Sky TV
The hotel is New Zealand's first 5 Green star hotel and you can see evidence of this everywhere ,even the room key was a wooden card holding the entry chip . Kingi restaurant on the ground floor serves delicious coffee, and a wide variety of drinks . The breakfast menu is small but very adequate. The slow poach eggs with lemon sourdough bread were devine , a real treat !
The staff at the Hotel Britomart could not be faulted from the free valet car parking to the Kingi restaurant staff, to the concierge , a simply fantastic team willing to go the extra mile for the guests .
A really fantastic place to stay !
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Date of stay: February 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Hotel Britomart, Other at The Hotel Britomart
Responded Mar 8, 2021
Kia ora SueC919, Thank you for choosing to stay at The Hotel Britomart. I appreciate you taking the time to complete our guest satisfaction survey. We take pride in sharing the very best of Britomart and downtown Auckland with our guests and I am delighted to read that your experience was an enjoyable one for all the right reasons. We very much look forward to welcoming you back to The Hotel Britomart in the near future. Ngā mihi nui, David Oliveri Executive Assistant Manager
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Looking for a place to get some couple space before the madness of the Christmas season we were attracted by the centrality of The Hotel Britomart. The minute you walk in you are enveloped by the bespoke scent infused through the air system. With a refreshing tea before we left the lobby our guide talked us through the amazing features of art, use of materials from the old site, the use of New Zealand suppliers where possible, the green rating and technology in each room as he took us to our suite. The room was very cleverly laid out and attention to detail was outstanding. It is a great place to base yourself as you explore all downtown Auckland has to offer and that is a great deal!! After a beautiful meal and some drinks we made our way back to our room set the blackout blinds and slept the sleep of kings. A quick trip downstairs in the morning to the in-house bakery for pastries and coffee, eaten while watching the city and sea come alive was a perfect end to a mini break!!
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Review collected in partnership with this hotel
Date of stay: December 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Hotel Britomart, Other at The Hotel Britomart
Responded Dec 15, 2020
Kia ora Capowrh, Thank you ever so much for taking the time to share your recent experience on TripAdvisor. It is always a true delight to read when our guests have experienced an exceptional stay. I love that you were able to fully immerse yourself into the full experience that the hotel and our local neighbourhood has to offer. The team and I look forward to welcoming you back when you are next in Auckland. Nga mihi, Clinton Farley General Manager
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We purchased the Summer package that included the Taste of Kingi dinner for our Anniversary and stayed in the Waitakere view room. Although the rooms are in the smaller side the bed, decor, bathroom was high quality and comfortable. The view was also stunning. The staff were all helpful and friendly and surprised us with a complimentary bottle of Pinot Noir to help celebrate the occasion. The central CBD location was also a bonus as we could walk along the waterfront and viaduct to have drinks in the local bars. Overall a 5 star experience. Thanks team
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Date of stay: January 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Clinton Farley, General Manager at The Hotel Britomart
Responded Jan 11, 2022
Kia ora JWALK007, Thank you for sharing your experience staying with us on TripAdvisor. I'm overjoyed to see that we were able to give you the 5* experience for your special occasion, creating phenomenal guest experiences is important to us here at The Hotel Britomart and it brings me great delight to see that our team was able to deliver this. Our fabulous location really does allow us to spoil guests with the very best that the city has to offer, were you aware that you are able to use our bicycles free of charge? Allowing you to explore a little further out and with zero carbon emissions. I look forward to welcoming you back to the hotel very soon, Ngā mihi nui, Clinton Farley General Manager
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The location is tough to beat. Very handy to the Ferry, restaurants, shops, and commercial Bay. The decor is very natural with soothing colours and good natural light. My favourite element though was the fantastic attention to detail: compostable slippers, Tote bag provided to use while you stay, local ceramics and local toiletry products. Everything was very well thought out.
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Review collected in partnership with this hotel
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Hotel Britomart, Other at The Hotel Britomart
Responded Apr 30, 2021
Kia ora kwoopa, Thank you for choosing to stay at The Hotel Britomart. I appreciate you taking the time to complete our guest satisfaction survey. We take pride in sharing the very best of Britomart and downtown Auckland with our guests. The team and I are delighted to read that your experience with us was an exceptional one, in particular our service and hotel design. When bringing the hotel to life we placed much emphasis of procuring New Zealand made products to showcase the very best of our wonderful country whilst supporting local. We very much look forward to welcoming you back to The Hotel Britomart in the near future. Ngā mihi nui, Clinton Farley General Manager
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Lots of positives about the Britomart - unbeatable location near the waterfront, ferries etc. & surrounded by some excellent bars & restaurants. Very modern, immaculately clean room, powerful shower, very nice toiletries, comfortable bed & great views of the harbour. We found the lights a little difficult to master but the automatic blackout blinds were great. The room was super quiet - we never heard neighbours or corridor noise. However, we were disappointed on arrival at 1.30 pm after 2 days flying from the UK at the "welcome". "Check-in is 3pm, you can leave your luggage here & buy a drink in the library upstairs" Having sat on a plane for so long the last thing we wanted to do was sit in a bar for a further 90 minutes & I find it hard to believe that by that time there wasn't a room available. A family with a crying baby in the same circumstances also had to wait in the lounge with us. We just felt that the attitude was very inflexible. Having read all the reviews about friendly, welcoming staff, I have to say that we found the opposite. Every time we arrived at or left the hotel, the young reception staff never even looked up from their computers to acknowledge us.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ciaran Molloy, Guest Services / Front Office at The Hotel Britomart
Responded Nov 6, 2022
Kia ora S1723EVsueb, Thank you for choosing to stay at The Hotel Britomart. We take pride in sharing the very best of Britomart and downtown Auckland with our guests and I am sorry to hear that on this occasion we did not meet all your expectations. I appreciate your feedback in relation to our check in time. We do always try to endeavour to get our guests into their rooms early where possible and apologies that we fell short on this occasion. I have also passed on your comments to our Front Office Manager about the experience you had when coming into and leaving the hotel and I can assure you this is not the type of experience we wish to offer our guests. So please do accept my apologise in regards to this. All feedback is greatly appreciated and is a valued part of our continued operational improvements. Thank you again for sharing your experience, we very much look forward to welcoming you back in the near future. Ngā mihi nui, Ciaran Molloy Guest Relations Manager
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This hotel has it all, exceptional service, beautiful decor and all the touches you’d expect in a luxury hotel. From the phone reservation, car valet through to check-in and check out - very efficient and a high standard of service by a variety of very friendly people.
The room was very well appointed with automated blinds, lights, temperature and fan. The bed was huge and super comfortable too.
I also had a massage and it was possibly one of the best I’ve had. It was very, very relaxing and again exceptional service.
Highly recommend this place and will definitely stay again when in AKL
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Date of stay: May 2022Trip type: Travelled on business
Room Tip:Valet Parking is a great idea and reasonable price!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Clinton Farley, General Manager at The Hotel Britomart
Responded May 26, 2022
Kia ora Kiwi_Tripping, Thank you for taking the time to review your stay with us at The Hotel Britomart, it is always such a delight to read that we have exceeded guest expectations. We are very lucky to have such a genuine, knowledgeable, and friendly team - very much the style of our proudly kiwi owned hotel and kingi restaurant. Thank you for your many compliments, we are delighted to read that you had an enjoyable experience throughout your entire journey. We look forward to welcoming you back to The Hotel Britomart and the Britomart neighbourhood in the near future. Ngā mihi nui, Clinton Farley General Manager
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We had been invited to dinner in the city and decided it would be fun to have a staycation at the touted Hotel Britomart. My husband made the booking, breakfast included and made sure he booked a good room. Rates were not cheap so we were expecting a great stay. Check-in at 2pm took an age with a queue of others also checking in. We were told we had been upgraded but when we arrived at the room it was underwhelming. Very small and claustrophobic. New and modern sure, but couldn’t fathom the upgrade. I Googled the hotel and it appears all rooms are the same size, the upgrade must be the view. We had a view over the harbour. Then I had a hissy fit when the tea-making facility did not contain Earl Grey. We had invited the dinner inviters to our room for pre- dinner champagne. Ordered flutes from room service that arrived promptly but because of the small room it was hardly relaxing. Fortunately we had an early dinner reservation. Buffet breakfast was satisfactory though espresso coffee and tea (Earl Grey!!) an extra $5. I was disappointed to find that anything from the a la carte menu was an extra $10 so missed out on a Southland cheese roll as I felt that as the breakfast included fee was $25pp it would have been an expensive breakfast. I know now that this is a ‘green’ hotel with NZ ceramics (1 vase) in the room and kawakawa in the tea but I’ll go for a bit of opulence elsewhere next staycation.
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Date of stay: June 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Hotel Britomart, Other at The Hotel Britomart
Responded Jul 20, 2021
Kia ora feles06, Thank you for taking the time to leave feedback on your stay with us here at The Hotel Britomart. We take pride in sharing the very best of Britomart and downtown Auckland with our guests and I am sorry to hear that on this occasion we did not meet all your expectations. I appreciate your feedback in relation to our rooms, our rooms are quite unlike any other hotel. We have carefully curated a homely luxury lodge style feel with the design of our hotel, a home away from home in the Britomart neighbourhood. Our aim is to showcase our guests the very best Aotearoa has to offer, while this includes the two vases by local ceramic artisan Rachel Carter it also includes a stunning collection of Maori art from artists such as Shane Cotton and Ralph Hotere. Thank you for your feedback in relation to the in room amenities, this is something we can investigate further to see where we can extend our selection to suit our guests taste. All feedback is helpful and allows us to walk in our guests shoes, refining our daily operations where possible. Ngā mihi nui, Clinton Farley General Manager
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My partner and I stayed at the Hotel Britomart for an early V day retreat and it was perfect. From the small details in the room to the service at the front desk, it was a seamless stay. We stayed in the Laneway room and it was a great size for us, the king bed was incredibly comfortable. The bathroom and shower were beautiful and the attention to detail was clear with the Sans products and a convenient shower ledge for placing your facewash etc. The design of the room was contemporary and celebrated the best parts of NZ handcrafted products such as the locally made vases and a great selection of bar snacks and NZ wines. We ordered room service from Kingi which I would highly recommend. Overall a great stay and we will be visiting again I am sure!
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Date of stay: February 2022
Location
Service
Sleep Quality
Room Tip:We had the laneway room which was cheaper option than some of the other rooms, just as nice.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Clinton Farley, General Manager at The Hotel Britomart
Responded Feb 20, 2022
Kia ora HannaaahM, Thank you for your review of your stay with us on Tripadvisor, it fills me with such joy to see that we were not only able to host you during what is a very special time of year but also that your stay was a memorable one for all the right reasons. I love that you were able to fully immerse yourself in our Hotel Britomart experience and even the fine details were noticed and appreciated. Our Sans products are locally made and allow our guests that extra bit of luxury, all while being sustainable and supporting local. Thank you again for such a beautiful review of your stay and I look forward to welcoming you back to the hotel soon, Ngā mihi nui, Clinton Farley General Manager
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Stunning Weekend Retreat. Great location, would not recommend Kingi as it was too expensive and left us feeling "hungry" not value for money. Everything else was superb. Right in the heart of great shopping and restaurants - highly recommend The Store straight across the road for breakfast and coffee. We live on the North Shore in Auckland but this was a real treat, staff and service were excellent. This is what Auckland needed! We'll be back.
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Review collected in partnership with this hotel
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Hotel Britomart, Other at The Hotel Britomart
Responded Jul 18, 2021
Kia ora 403ginod, Thank you for taking the time to share your experience with others on Tripadvisor. I am delighted to see that your stay was a fantastic one. Our lodge style rooms with wood paneling really do give you the opportunity to escape the busy city life and provide as you say a 'stunning weekend retreat'. Our prime location in the heart of Britomart allows guest access to 65+ retail outlets with beautiful food and beverage offerings to compliment the shopping that can be done. We look forward to welcoming you back in the very near future. Ngā mihi nui, David Oliveri Executive Assistant Manager
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Had a recent stay at Hotel Britomart. To start off, the staff are very helpful, location great and loved the free usage of the bikes. What left us scratching our heads was the room. Extremely compact, even having paid for one of the larger corner ones. With two large suitcases between us, we needed to breath in to navigate around the bed to get to the very dark, dungeon like bathroom. There lies our biggest dilemma, how to turn the lights on !!!! I know this is 4 star green but geez, we were totally stumped and it was hit and miss as to whether we showered in the dark. We were not alone with this as we spoke to another couple who were just as confused as us. It may be worthwhile having a staff member showing the ropes of the room when checking in.
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Date of stay: July 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Hotel Britomart, Other at The Hotel Britomart
Responded Jul 29, 2021
Kia ora littlemar2, Thank you for taking the time to leave feedback on your stay with us here at The Hotel Britomart. I am glad to see that the majority of your stay was a good one and that you were able to embrace our wonderful location in the heart of our Britomart Neighborhood. I would like to apologise to you in regards to your experience using our touch panel for the lighting, we have had some guests who have had the same difficulty and procedures are being in put in place to allow our Front Office team to show guests how our lighting system works. I apologise that this was not shown to you on your check-in. Our Front Office team would be more than happy to oblige on your next stay, please do not hesitate to reach out to any of our team, we are there to help and assist you during your stay with us. Thank you again for taking the time to leave feedback for us, this feedback allows us to refine our processes with the aim of perfecting our guests stay with us. I look forward to welcoming you back to the hotel soon. Ngā mihi nui, Clinton Farley General Manager
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There are more places to choose from in the Auckland Central area.
PRICE RANGE
C$228 - C$278 (Based on Average Rates for a Standard Room)
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
104
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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