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Sofitel Auckland Viaduct Harbour

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21 Viaduct Harbour Avenue, Auckland Central, Auckland 1010 New Zealand
COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-in
  • Contactless check-out
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Updated 20-11-22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 20-11-22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 74 hotels in Auckland Central
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Experience the very best of modern luxury at Sofitel Auckland, here you can indulge in a decidedly chic encounter that combines the spirit of our Viaduct Harbour location with the French Art de Vivre. Sofitel offers tailor-made services and splendid facilities that are stylish and cosmopolitan. Authentic and lively culinary experiences in the restaurant, soothing wellness journeys in the spa, and exquisitely designed spaces that exude chic design with a hint of the French touch. The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to you.
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Room & Suite (417)417
Full view
Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Paid internet
Hot bath
Indoor pool
Heated pool
Saltwater pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Wine / champagne
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Manicure
Massage
Neck massage
Pedicure
Salon
Waxing services
24-hour security
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Walk-in shower
Bathrobes
Private balcony
Room service
Safe
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
On-demand films
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Marina View
Languages Spoken
English, French
3553Reviews51Q+A100Room tips
Traveller rating
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Popular mentions
Kellie H wrote a review Jun. 19
5 contributions2 helpful votes
Had a fantastic two night stay, a brief shopping holiday for one. The staff on arrival were friendly and attentive, excellent customer service. Room was clean and bright. Best bed I have ever slept in...a Sofitel trend. Deep soaker bath, excellent. Only some minor negatives. I ordered room service but it never arrived? I didn’t chase it up as fell asleep waiting and by the time I woke my dessert craving had passed, so not necessarily a bad thing. Was not listed on my bill so no love lost. However for a 5 star hotel you would expect better. Room servicing a wee bit slow. My room not serviced until after 4.00pm. Why do hotels offer Nespresso machines in the rooms but never have enough milk in the fridge? Sofitel not the first to do this, have experienced it in other hotels. You only get enough milk for one coffee, could probably call for more if you are so inclined. Yummy food, excellent cocktail in the bar. Nice pool and gym. Didn’t realise there was a steam room until the final day, never mind, something for next time. Used the chrome cast in my room effortlessly to watch movies. Will definitely be back.
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Date of stay: June 2021
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sacha h wrote a review May 2021
Auckland, New Zealand9 contributions
Stayed one night and enjoyed everything about our stay. Special mention to Brett, Dakota and Angel who added special little touches but all staff were attentive and professional. Ate in the restaurant and had brilliant dinner of seafood. Amenities were clean and excellent quality. Wonderful location ,with easy access to key sights and entertainment. Highly recommend.
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Date of stay: May 2021Trip type: Travelled with friends
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Response from Som Namprasert, Other at Sofitel Auckland Viaduct Harbour
Responded May 17, 2021
Bonjour Sachah357, Thank you for taking the time to write a review about your recent stay at Sofitel Auckland Viaduct Harbour. We are thrilled to hear that you enjoyed time and that you had a great experience in our restaurant La Maree. Our staff strive to provide excellent service, so thank you for your special mention. I will pass on your kind words to our staff as we love hearing back from our guests. We hope to welcome you back soon in the near future. With warm regards, Taryn Caulfield
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RobLex wrote a review May 2021
Matamata, New Zealand19 contributions6 helpful votes
We have stayed twice since my last review in January and you can only do a review every 90 days !! I stayed in March with my lovely wife Alexis and her mother for two nights.We decided to give her mum a special couple of nights as she had not stayed anywhere like the Sofitel before.We needed a connecting room as we did not want her to fell alone and the beautiful people on reception gave us the Opera Suite with a connecting room so thank you Dakotah and Chez.It was amazing ,the room was beautiful as were the views because it was the last few races of the Americas cup so you could not ask for anything more. My mother in law is 86 so can be a bit difficult but she was treated like she was extra special by all the staff, especially by the Restaurant staff , so good she did not want to go home, but alas all good things must end and we checked out of our Extra Beautiful suite to go home . Our concerige Cureem carried her bags out to the car , she certainly did fell like royalty, so thank you Sofitel Auckland viaduct Harbour. Our next stay was April over Easter weekend , and were celebrating our 46th wedding anniversary,it is truly a great Hotel so much you fell like you are staying with family. Anja arranged a very special bunch of Red Roses and a bottle of G H Mumm champagne to be in our lovely Marina view room for our arrival ,so top marks to the Reservations - Reception team. We had a couple of hours with Dakotah and her mum and that was great to get to know her better, and Brett in the Club Millesime lounge looks after you like you were on board a Boeing 787 in Business class. We had 3 beautiful meals in the La Maree restaurant which is a very special place for a meal , and also the breakfasts are first class Cedric looked after us on our anniversary night in the restaurant and he does an excellent job of that so thanks Cedric I also had a massage at the Spa and Alexis had a couple of treatments and can vouch to be pampered at the Spa. But again we had to go home and back to work so thank you all the team and family at the Auckland Sofitel Viaduct Harbour.
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Date of stay: March 2021
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Response from Som Namprasert, Other at Sofitel Auckland Viaduct Harbour
Responded May 6, 2021
Bonjour RobLex, Thank you for taking the time to write a review about your recent stay at Sofitel Auckland Viaduct Harbour. We are thrilled to hear that you have had an excellent experience with us. Our Ambassadors strive to provide our guests with exceptional service to ensure that your stay is a memorable one. I will pass on your comments to our team, as they will be delighted to hear about your experience with us. We are looking forward to seeing you and your family again in the near future. With warm regards, Taryn Caulfield
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alisonsRotorua wrote a review Apr. 2021
Rotorua37 contributions2 helpful votes
Made to feel very welcome again. Thanks you. We were guests in the hotel during a serious incident which was managed calmly and professionally by management and their team. Arrangements were made for us to continue my husbands birthday treat in the cafe with a stunning view of the Sky Tower. Well done to the Sofitel team.
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Review collected in partnership with Accorhotels.com
Date of stay: April 2021
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Response from Som Namprasert, Other at Sofitel Auckland Viaduct Harbour
Responded Apr. 29, 2021
Bonjour alionsRotorua, Thank you for taking the time to review us and your experience at Sofitel Auckland Viaduct Harbour. We are so glad to hear that you had another positive experience with us. We hope to see you again soon. With warm regards, Taryn Caulfield
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brucegoldsworthy wrote a review Apr. 2021
Auckland, New Zealand1 contribution
Our recent stay at the Sofitel Viaduct Harbour will remain in our thoughts forever. Firstly the hotel facilities, service and staff were great. The view from our room over the Marina and across the city were fabulous. Then the " shooting incident" was a true test of the staff and their care of the guests. They responded magnificently ensuring the safety of us all and arranging breakfasts on the cafe and alfresco. We will return.
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Review collected in partnership with Accorhotels.com
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Som Namprasert, Other at Sofitel Auckland Viaduct Harbour
Responded Apr. 29, 2021
Bonjour brucegoldsworthy, We love hearing back from our guests and to hear that you had a memorable stay with us and that you enjoyed the facilities, service and our staff. We are so glad to hear that you felt safe during the incident as we will also put our guests first. We are looking forward to you coming and staying with us again soon. Merci With warm regards, Taryn Caulfield
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PRICE RANGE
US$160 - US$332 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Lighter Quay Hotel
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
80
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Frequently Asked Questions about Sofitel Auckland Viaduct Harbour
Which popular attractions are close to Sofitel Auckland Viaduct Harbour?
Nearby attractions include Viaduct Harbour (0.10 km), Auckland Fish Market (0.4 km), and Wynyard Quarter (0.3 km).
What are some of the property amenities at Sofitel Auckland Viaduct Harbour?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sofitel Auckland Viaduct Harbour?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Auckland Viaduct Harbour?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sofitel Auckland Viaduct Harbour?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Sofitel Auckland Viaduct Harbour?
Conveniently located restaurants include Hello Beasty, Baduzzi, and The Conservatory.
Are there opportunities to exercise at Sofitel Auckland Viaduct Harbour?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Sofitel Auckland Viaduct Harbour have an airport shuttle?
Yes, Sofitel Auckland Viaduct Harbour offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Sofitel Auckland Viaduct Harbour located near the city centre?
Yes, it is 0.6 km away from the centre of Auckland Central.
Are any cleaning services offered at Sofitel Auckland Viaduct Harbour?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Auckland Viaduct Harbour offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.