Sofitel Auckland Viaduct Harbour
Sofitel Auckland Viaduct Harbour
21 Viaduct Harbour Ave, Auckland Central, Auckland 1010 New Zealand
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Avg. C$296 /night, 9/14 - 9/15
C$539
per night
C$377
per night
C$215
per night
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4.5
#15 of 74 hotels in Auckland CentralLocation
Cleanliness
Service
Value
Experience the very best of modern luxury at Sofitel Auckland, here you can indulge in a decidedly chic encounter that combines the spirit of our Viaduct Harbour location with the French Art de Vivre. Sofitel offers tailor-made services and splendid facilities that are stylish and cosmopolitan. Authentic and lively culinary experiences in the restaurant, soothing wellness journeys in the spa, and exquisitely designed spaces that exude chic design with a hint of the French touch. The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to you.
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Property amenities
Valet parking
Free internet
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Paid internet
Fitness / spa changing rooms
Sauna
Hot bath
Indoor pool
Heated pool
Saltwater pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Manicure
Massage
Neck massage
Pedicure
Salon
Waxing services
24-hour security
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Walk-in shower
Bathrobes
Private balcony
Room service
Safe
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
On-demand films
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Qualmark.
HOTEL STYLE
River View
Marina View
Languages Spoken
English, French
Location
21 Viaduct Harbour Ave, Auckland Central, Auckland 1010 New Zealand
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 95 out of 100
95
Auckland Intl Airport
18.9 km•
See all flights
Rental Cars
110 Restaurants
within 0.5 kilometers
Reviews
4.5
3,656 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Sofitel Auckland Viaduct Harbour enjoys a prime location praised by many travelers for its proximity to the waterfront and city attractions. The hotel's atmosphere and cleanliness receive accolades, with guests appreciating the modern design and immaculate facilities. However, opinions on service are mixed, ranging from friendly to neglectful.
While the amenities are generally valued, including well-equipped rooms and good food, some visitors question the hotel's value, pointing to high prices. Room experiences also vary, with issues in maintenance occasionally mentioned.
Location
Central
Atmosphere
Sophisticated
Rooms
Spacious
Value
Pricey
Cleanliness
Mixed
Service
Inconsistent
Amenities
Well-appointed
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3,656Reviews51Q+A100Room tips
Traveller rating
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Detailed Reviews
Superb hotel that will now be our first choice for all future Auckland stays. The hotel is perfectly located within easy walking distance of Queen Street, the ferry terminal etc, yet not right in the thick of the latter which is ideal considering the incredible amount of construction currently taking place. The lobby is beautiful and serene, check-in couldn’t have been smoother and there were always plenty of attentive and helpful staff on hand. We stayed in two different rooms and found both large, well-spaced and very well appointed. The bed was super comfortable (we particularly loved the pillows), the bathrooms large with beautiful toiletries (Lanvin in the first room and Hermes in the second), and both rooms were equipped with a Nespresso machine and kettle and a very well-stocked bar fridge. In particular, both rooms were super quiet in terms of both internal and external noise which is so important to me; I didn’t hear a single peep from neighbouring rooms, the corridor or via the balcony. 10/10 on all counts.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour
Responded Feb 6, 2020
Bonjour LisaR11111, Thank you for taking the time to provide such a wonderful review following your stay at Sofitel Auckland. We always value feedback and love to hear about our guests' experiences. I am glad you enjoyed our great location right on the harbour, our lovely lobby, our friendly and helpful ambassadors and our comfortable "MyBed" by Sofitel. I am also glad your stay was peaceful and relaxing. I will be sharing your amazing comment with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to have an opportunity to welcome you back very soon. Sincerely, Dakotah Bishop Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed in a Superior Room, 1 King Bed, City Views. More on that later.
The room has quality everywhere from the Bosch bedside radio to that rain shower with great pressure. Staff were great. Indoor swimming pool was very nice and at a good temperature, as was the spa.
The downsides were the room lighting was very Dim. Parking price was not listed on their website and on a Sunday it cost $45 a night, ouch.
Now the City view looked straight across into the bedrooms of the adjacent building so had to have the blinds closed the whole time. See phone attached.
The room has quality everywhere from the Bosch bedside radio to that rain shower with great pressure. Staff were great. Indoor swimming pool was very nice and at a good temperature, as was the spa.
The downsides were the room lighting was very Dim. Parking price was not listed on their website and on a Sunday it cost $45 a night, ouch.
Now the City view looked straight across into the bedrooms of the adjacent building so had to have the blinds closed the whole time. See phone attached.
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Date of stay: May 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Linh Pham, Other at Sofitel Auckland Viaduct Harbour
Responded Jun 4, 2020
Bonjour DavidO5379, Thank you for taking the time to comment on your most recent stay at Sofitel Auckland Viaduct Harbour. It brings me great pleasure to hear you enjoyed our well equipped rooms, hotel facilities and the excellent service from our friendly and helpful ambassadors whom we are very proud of. Furthermore, I am sorry to hear of a few shortcomings during your stay. Please know we take feedback very seriously here at Sofitel Auckland and I will be passing on your comments to the appropriate heads of departments to ensure we can improve our products and services. Thank you once again for providing us with your invaluable feedback and I hope to get the opportunity of welcoming you back to the hotel in the near future. Warm regards, Dakotah Bishop Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
A recent 4-night, pre-cruise stay at the Sofitel was excellent! Location is perfect for access to the harbor and the central city. We splurged on a harbor view room and had a fantastic view of the water plus the central city skyline with the Sky Tower in the background. The room was very comfortable with all the amenities one could want. Service was excellent. The concierge staff was particularly helpful in handling multiple requests/inquiries. The young lady in the lounge remembered our drink preferences after a single night. We ate breakfast daily and one dinner in the restaurant and had no complaints. The breakfast buffet selection was particularly substantial and there was a large selection of a la carte items that could be ordered. We would definitely stay there again.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour
Responded Jan 29, 2020
Bonjour G1142VLbillm, We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. We are delighted to read that you had an excellent experience with us. It is also my pleasure to read that you enjoyed our great location right on the harbour, our stunning view, our comfortable rooms, and our delicious food in the Lava Dining. I am also glad you enjoyed the interactions with our friendly and helpful ambassadors. I will share your wonderful comment with the team as we aim to continuously strive and improve our services and products here at Sofitel Auckland. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. With Warm Regards, Dakotah Bishop Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel has a great location on the Harbour and from some rooms a great view of the Sky Tower which was great on NYE. The room was large, as was the bathroom. There was a evening 'turndown' service which was good. The housekeeping was a little varying in standard. The area for tea/coffee, etc was a little crowded but the addition of a small sink was good. The cupboard containing the fridge would not close properly as it was too small for the fridge. My main criticism was the breakfast. It was ok but not really 5" star standard. Coffee is brought to you in a mug rather than an individual pot, if they remember to bring it! The staff were friendly particularly the bell boys and the bar staff. The bar makes reasonable cocktails and is a good place to meet other travellers .
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Date of stay: December 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour
Responded Jan 4, 2020
Bonjour katelY9936NH, We very much appreciate you taking the time to comment on your stay at the Sofitel Auckland Viaduct Harbour. It brings me great joy to hear you enjoyed our spacious rooms, great location, turn down service and the friendly service from our Concierge and Sabrage Bar teams. It is so rewarding to hear when we are doing things right! Furthermore, I am sorry to hear of the shortcomings with your breakfast and housekeeping service. Please know we take feedback very seriously here at Sofitel Auckland and I will be discussing your invaluable feedback with the appropriate heads of departments to ensure we are continuously working towards improving our products and services. Thank you once again for commenting on your stay and I hope to welcome you back in the near future. With warm Regards, Dakotah Bishop Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We loved our staycation at the Sofitel Viaduct. We stayed in a lovely room (get the more expensive external-facing rooms that look out on the marina/harbour and skyline rather than onto the internal marina/into other rooms) which was very well-appointed and had a great massage, buffet breakfast and service generally. It's also in a nice quiet part of town but close to the city and waterfront. Staff, including the assistant manager Georgia, were very responsive and helpful. We had an issue with the movies feature not working on out TV and, when they couldn't resolve it immediately, we were offered alternative rooms with similar views on the spot, as well as the opportunity to view options before moving, as well as help with our bags etc. It's the kind of professionalism that makes Sofitel five star.
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Date of stay: January 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour
Responded Jan 29, 2020
Bonjour Lewis M, I was so delighted to read your kind comments following your recent stay with us and to hear that you had a comfortable and enjoyable stay in true Sofitel style. We always value feedback so thank you for taking the time to review your experience in such detail.I am glad that you enjoyed our lovely rooms with stunning marina view, the relaxing treatement in the "SoSpa", the delicious food in the Lava Dining and our great location right on the harbour. I am also glad you enjoyed the interactions with our friendly and helpful ambassadors. I will share your wonderful comment with the team and especially with Georgia our Front Office Duty Manager as we aim to continuously strive and improve our services and products here at Sofitel Auckland. Thank you again for your kind feedback and I hope your next stay is as pleasurable as the last one. Sincerely, Dakotah Bishop Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a beautiful hotel in a lovely setting, but the organisation lets it down. For instance, on arrival we were not told about the pool/spa so had no idea if it was free or how to access it. We had to ask for toiletries, tea coffee etc to be replaced and on one occasion our request to reception was simply not followed through. Services which the room information detailed did not seem to be available.
The rooms are well appointed, comfortable and large, although the extremely narrow balcony was only wide enough to stand on. Unfortunately we just missed out on a special offer for a harbour view room so went for “city view” which turned out to be the boys station and a building site.
The rooms are well appointed, comfortable and large, although the extremely narrow balcony was only wide enough to stand on. Unfortunately we just missed out on a special offer for a harbour view room so went for “city view” which turned out to be the boys station and a building site.
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Date of stay: February 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Linh Pham, Other at Sofitel Auckland Viaduct Harbour
Responded May 26, 2020
Bonjour TravellingTrix S, Thank you for sharing your invaluable feedback on your recent stay at Sofitel Auckland Viaduct Harbour. I am truly so sorry to hear of the several shortcomings during your stay with us. This is certainly not the service that we pride ourselves with and please know that we take feedback very seriously here at the Sofitel and I will be following up your comments with the appropriate heads of departments. Once again, thank you very much for your feedback and I hope to have the opportunity of welcoming you back in the future so I can personally ensure you have a Magnifique stay with us. Sincerely, Dakotah Bishop Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Superb service, great people, good food. The most impressive thing in this hotel was the people who worked there. Very welcoming, always saying bonjour and offering their assistance, even the ladies cleaning the rooms said hello. Good location near the harbour and 10 minutes walk to main shopping area.
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Date of stay: December 2019
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour
Responded Jan 13, 2020
Bonjour tottenhamboy2016, I was so delighted to read your kind comments following your recent stay with us and to hear that you had a memorable stay in true Sofitel style. We always value feedback so thank you for taking the time to review your experience in such detail.I am glad that you like our easily accessible location and outstanding service. We pride ourselves in delivering an exceptional level of service, to truly take care of the every need of our guests, and it is always so pleasing to know that we got this right! Thank you again for your kind feedback and I hope your next stay is as pleasurable as the last one. Sincerely, Dakotah Bishop Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was a last minute booking for my husband and I to escape and to relax for the night. We booked on the app - it did not say that the spa, restaurant and bar were ALL closed due to low occupancy. I understand this is a unique situation with COVID but we should have been made aware when booking. I asked about an upgrade, they said it wasn’t available - yet we’d been emailed offering a paid upgrade. I pay for the privilege of being an Accor Plus Member. I expect more. I explained this in detail when checking in but she wasn’t having it. I even suggested we cancel and go home but that wasn’t possible either apparently.
The room was expensive, yet the curtains let light in, there were dreadful noises from the aircon. No complementary drinking water?!. The Nespresso machine was great but no milk for it.
All they could offer was a room service menu. At breakfast there was no sauce, no jam we had to ask for water.
This was the most expensive yet most disappointing Sofitel I’ve stayed at and I’ve stayed at many. There is much better in the City on offer for much less. Really frustrated and disappointed.
The room was expensive, yet the curtains let light in, there were dreadful noises from the aircon. No complementary drinking water?!. The Nespresso machine was great but no milk for it.
All they could offer was a room service menu. At breakfast there was no sauce, no jam we had to ask for water.
This was the most expensive yet most disappointing Sofitel I’ve stayed at and I’ve stayed at many. There is much better in the City on offer for much less. Really frustrated and disappointed.
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Date of stay: June 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Linh Pham, Other at Sofitel Auckland Viaduct Harbour
Responded Jun 8, 2020
Bonjour TeeHolmes, Thank you for taking the time to comment on your most recent stay at Sofitel Auckland Viaduct Harbour. I truly am so sorry to hear of the many shortcomings you encountered during your stay with us. It is never our intention to provide you with a less than satisfactory experience. Our Lava Dining restaurant is open for In-house guests only so I am sorry if you were informed otherwise and with the upgrade we only have one other room category above the Junior Suite that you booked which was occupied during your stay. I understand your frustrations and will be in contact with you directly to discuss further. Thank you once again for providing us with your invaluable feedback and I hope we have the opportunity of welcoming you back in the near future. Warm regards, Dakotah Bishop Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for two nights. We were given a lovely, friendly welcome and made to valued as guests. The hotel is set in a beautiful location and we had a spacious room overlooking the harbour. It was very comfortable and had a spacious bathroom and a great shower as well as a bath. Lovely fluffy towels and an abundance of them.
We used the laundry service which was very efficient - our clothes were returned the same day.
Would love to stay at this hotel on a return visit.
We used the laundry service which was very efficient - our clothes were returned the same day.
Would love to stay at this hotel on a return visit.
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Date of stay: January 2020
Value
Cleanliness
Service
Room Tip: Ask for a room overlooking the harbour.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Linh Pham, Other at Sofitel Auckland Viaduct Harbour
Responded Mar 4, 2020
Bonjour Colliedog58, Thank you for taking the time to provide such a wonderful review following your most recent stay with us. We always value feedback and I am glad you enjoyed the experience at our hotel from the beautiful hotel location and view, comfortable rooms and the excellent service delivered by our wonderful ambassadors. We all look forward to welcoming you back again very soon. Sincerely, Dakotah Bishop Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything was great. Rooms were very good, hotel staff were very friendly both at the front desk and particularly the concierge folks. Some nice restaurants along the harbor. Cafe in the the hotel was also very good. The only suggestion I have is that the housekeeping department should be more careful before knocking to clean the room or stock the mini bar
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Review collected in partnership with Accorhotels.com
Date of stay: January 2020Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour
Responded Jan 10, 2020
Bonjour velaksi, We were delighted to read your kind comments following your recent stay with us and to hear that you had such a memorable stay - thank you for taking the time to write your review. I was so pleased to hear that everything exceeded your expectations, and my colleagues looked after you so well especially the Front Desk and Concierge ambassadors. It is always so pleasing to receive feedback that we got things right. Furthermore, thank you for your suggestion regarding knocking on the door. I will make sure that we brief the teams about knocking three times before entering, announcing themselves and waiting between each knock. Once again, thank you for your feedback and I hope to welcome you back again very soon to enjoy another wonderful Sofitel experience! Sincerely, Dakotah Bishop Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sorry about the delay, yes they have great showers!
Yes I'm sure.
Same answer as above! The hotel staff is terrific! Anything your heart desires!!!!
I see someone recommending the Hilton to you instead the hotel is slightly tired and not as as stunning. We are local living in the Waikato two hours away, so knowhoth well. The location is right on the wharf so yes more going on but if you’ve young kids then it can be too much noise and too much going on. I’d much prefer the location of Sofitel. Your literally five mins walk into the restaurants on the viaduct etc. And the maritime museum. Both charge crazy money for parking i think NZD$45 a night. Horrendous
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"Don't be afraid to ask at this hotel if you are not happy the staff will go out of their way to assist you."Read full review
"Walk around the viaduct, visit the pool and spa area. Book a table at the in house restaurant (it won’t disappoint) "Read full review
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PRICE RANGE
C$247 - C$308 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Lighter Quay Hotel
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
80
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Sofitel Auckland Viaduct Harbour
Which popular attractions are close to Sofitel Auckland Viaduct Harbour?
Nearby attractions include Viaduct Harbour (0.08 km), St. Patrick's Cathedral (0.5 km), and Wynyard Quarter (0.3 km).
What are some of the property amenities at Sofitel Auckland Viaduct Harbour?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sofitel Auckland Viaduct Harbour?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Auckland Viaduct Harbour?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sofitel Auckland Viaduct Harbour?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Sofitel Auckland Viaduct Harbour?
Conveniently located restaurants include Hello Beasty, Baduzzi, and The Conservatory.
Are there opportunities to exercise at Sofitel Auckland Viaduct Harbour?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Sofitel Auckland Viaduct Harbour have airport transportation?
Yes, Sofitel Auckland Viaduct Harbour offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Sofitel Auckland Viaduct Harbour located near the city centre?
Yes, it is 0.6 km away from the centre of Auckland Central.
Are any cleaning services offered at Sofitel Auckland Viaduct Harbour?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Auckland Viaduct Harbour offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.