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Sofitel Auckland Viaduct Harbour

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Sofitel Auckland Viaduct Harbour
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2,621 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel Auckland Viaduct Harbour
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Showing 2,486: English reviews
San Dimas, California
Reviewed 1 week ago

The staff is so warm and welcoming. We got there very early because of our flight arrival. We knew our room would not be ready but wanted to store our luggage. The staff took us to their beautiful spa area. Told us we could wash up or shower if we wished. This was so helpful after a 14 hour flight....

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Helpful?
Thank Bloomington2014
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Bloomington2014, Thank you for taking time to share your recent experience at Sofitel Auckland Viaduct Harbour. I am truly happy to hear that you had a superb stay with us and thank you for your kind feedback and compliments on our luxurious hotel facilities and comfortable Sofitel Mybed. I am pleased to know you enjoyed the Valentines decoration along...

Tauranga, New Zealand
Reviewed 1 week ago

Guns & Roses weekend away with my partner.Orsum concert and a great stay in a luxury suite at the Sofitel viaduct. Thanks to all the staff who where very helpful.Beautifull hotel with great views from our balcony looking over the water.we will definitely be coming back for another stay.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank stuarthT5271XX
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour stuarthT5271XX, Thank you for taking time to share your recent experience at Sofitel Auckland Viaduct Harbour. I am delighted that you enjoyed your stay with us while in Auckland for the Guns & Rose concert and appreciated the delivery of service from our helpful ambassadors. Thank you again for sharing your lovely experience with us and I hope to...

Gloucester, United Kingdom
Reviewed 1 week ago

Stayed two nights after arriving in NZ. The hotel is modern and sophisticated. Excellent good sized room, but sadly over the road and not the water. Bed was comfy, bathroom large with first class shower and separate bath. Service was very good and the best breakfast we have had for some time. Located right on Viaduct Harbour, all of downtown...

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Helpful?
Thank Mark W
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Mark W, I am absolutely delighted to hear that you had a great stay with us and you appreciated our luxuriously spacious rooms including the comfortable Sofitel Mybeds. Once again, I would like to thank you for choosing to stay with us and also devoting your time in sharing your experience on Trip Advisor and we hope to welcome...

Reviewed 2 weeks ago via mobile

Great place with first class staff in a perfect location at the viaduct only a 5 min walk to fantastic restaurants and bars. Stayed here a few times now and never been disappointed,it's our favourite hotel in the city of sails.

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Helpful?
Thank Blair N
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Blair N, Thank you very much for taking the time in sharing your lovely experience with us at the Sofitel Auckland Viaduct Harbour. I am delighted to hear your stay with us was Top Notch including the services from our attentive ambassadors and location on the Viaduct Harbour. Once again, thank you for sharing your experience on Trip Advisor...

Reviewed 2 weeks ago

A true French experience and 5 Star hotel. The staff is what makes this hotel. They say 'Bonjour' to everyone, they make you feel at home and welcome. The service is attentive, professional and quick. The hotel is stylist, elegant, modern and tasteful. I've stayed here half a dozen times over the last few years and arranged little birthday surprises...

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Helpful?
Thank Natalie L
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Natalie L, Thank you so much for kindly sharing the experience you had here with us at Sofitel Auckland Viaduct Harbour. We are thrilled to know that you had a Magnifique experience and most importantly "feeling at home". We are very humbled you have recommended us and that we have also exceeded all expectations during your stay. Furthermore your...

Kapaau, Hawaii
Reviewed 2 weeks ago

Booked a superior room and found it to be very tight. TV sitting on the dresser faced outside. For some reason hotels think the more decorative pillows that are on the bed the higher the rate should be. Very little room to walk around between furniture. Upgraded to a room with a king bed. Much better. High ceilings and more...

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Helpful?
Thank Burt M
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Burt M, Thank you very much for sharing your experience with us at the Sofitel Auckland Viaduct Harbour. We apologize for the concern you have brought up regarding room size however these preferences have been noted on your profile. I am delighted to hear the next room category was to your preference and the space was beneficial to you....

Woody Creek, Colorado
Reviewed 2 weeks ago via mobile

We found this hotel to have great location along the water front and walking distance from ferries, and downtown. It was above average hotel with good service. We only ate breakfast and they had a bit of a problem handling a crowd. As long as things were quiet all was ok

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Thank Fidel D
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Fidel D, We would like to extend our gratitude for sharing your experience staying at Sofitel Auckland Viaduct Harbour. It is a wonderful feeling to read our central location and hotel services was advantageous to your stay. Thank you again for your kind feedback and we hope to have the privilege to welcome you back to the hotel in...

Brisbane, Australia
Reviewed 2 weeks ago via mobile

The location is a bit out of the way but it is a pleasant walk to town or the night spots Restaurants . The whole area is still being developed so it will soon be in the middle . Well run great rooms style - service in the breakfast area was not so good - rest of the hotel is...

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Helpful?
Thank Michael S
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Michael S, Thank you for taking the time to share your experience with us at the Sofitel Auckland. I am delighted to read you were able to make use of our location in the Viaduct Harbour and enjoyed your spacious room. Futhermore I would like to apologise that your breakfast service experience was less than perfect, please rest assured...

Worcestershire, United Kingdom
Reviewed 2 weeks ago

We stayed at the Sofitel Auckland as part of our honeymoon (in between Waiheke Island and Melbourne). The hotel was really cool; amazing decor, design - just what you'd expect from the Sofitel chain. The service was excellent; upon seeing that we were visiting as part of our honeymoon the front desk made a special request for the Manager to...

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Helpful?
Thank Kim W
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Kim W, Thank you for taking the time to share your experience at Sofitel Auckland Viaduct Harbour on Trip Advisor. We are delighted that you have chosen to stay with us on our honeymoon celebration in Auckland. Thank you for all the kind compliments and feedback as we are pleased that our team made your stay such a beautiful...

Dana Point, California
Reviewed 2 weeks ago

A bit unexpected to be greeted in French when you are standing at the reception desk of a hotel in Aukland, but it was after all the Sofitel! Staff was helpful with our early arrival and we enjoyed a lovely full breakfast in the charming cafe overlooking a small harbor. I'm sure our room was not typical of the harbor...

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Helpful?
Thank pw65_12
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour pw65_12, We appreciate you taking the time to share your recent Sofitel experience and thank you for highlighting the friendliness and helpfulness of our Ambassadors. I am thrilled to hear you have enjoyed our central location as well as our charming café adorned with the beautiful tranquil habour view. Sofitel Hotels are luxury hotels with a French twist, offering...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Lava Dining
Lava Dining
Cuisines: European, New Zealand
Sabrage Bar
Sabrage Bar
Cuisines: European
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination.Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers six private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers. ... more   less 

Additional Information about Sofitel Auckland Viaduct Harbour

Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: $229 - $656 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Reservation Options:
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand
Hotel Style:
#1 Family Hotel in Auckland
#1 Spa Hotel in Auckland
#2 Luxury Hotel in Auckland
#3 Romantic Hotel in Auckland
#3 Green Hotel in Auckland
#6 Business Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Auckland Viaduct Harbour staff and other travellers.
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Questions? Get answers from Sofitel Auckland Viaduct Harbour staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The best rooms overlook the harbor.”
 of 5 bubbles J_Cage, 16 Feb 2017 | Read review
“Ask for a room overlooking the marina”
 of 5 bubbles aussiecatherine, 13 Feb 2017 | Read review
“Water views are beautiful - and worth it.”
 of 5 bubbles 417nataliel, 5 Feb 2017 | Read review
“Lights from inside water feature reflect onto room ceilings. distracting at night.”
 of 5 bubbles BurtM_13, 4 Feb 2017 | Read review
“If you really want a harbor view make sure which harbor you will be seeing”
 of 5 bubbles pw65_12, 1 Feb 2017 | Read review
5 of 5