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Sofitel Auckland Viaduct Harbour

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Sofitel Auckland Viaduct Harbour
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2,684 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel Auckland Viaduct Harbour
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Showing 2,545: English reviews
Auckland, New Zealand
Reviewed 27 September 2015

Had a ladies "High Tea" with my girl friends, not only was the sun shining, but the bubble was flowing, thanks you our lovely waitress. The food was delicious, some delectable titbits and nice hot tea. Would recommend.

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Thank TaNyAtOrCkLeR
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour TaNyAtOrCkLeR, Thank you for taking the time to share your High Tea experience at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed the High Tea with your friends that you appreciated our excellent service standards and our relaxing lobby atmosphere. We would like to thank you for choosing to spend your afternoon with us and also for...

Auckland, New Zealand
Reviewed 24 September 2015

Rooms are great but the food is very below standard. 28Dollar burger with a stale bun and chewy meat. Didn't eat but still charged for half of the cost! Really ?? Slow service that you would expect in a 3 star hotel. At over 400 dollars a night for a room i would expect better. Would not recommend .

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2Thank ccanb1981
Singapore, Singapore
Reviewed 23 September 2015 via mobile

I stayed 6 nights at Sofitel Auckland on my recent business trip and were quite satisfied. The property is luxurious and my room was simply beautiful (even though it faces the Microsoft office and I had to have the blinds drawn down all the time to have privacy). The housekeeping team is commendable, they kept my room clean and neat...

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1Thank Cheong C
North Houston, Texas
Reviewed 23 September 2015

Our room, did have a harbor view. Sort of. Very comfortable, large with sitting area and the service and amenities were first rate. Very pleasant common areas and the decor was stunning. Walking distance to the refurbished harbour area with new restaurants and bars. Walking distance to the ferry as well.

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Thank LesliLou4
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour LesliLou4, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our excellent service standards, our luxuriously appointed rooms and our relaxing atmosphere. Once again, thank you for your feedback. We look forward to welcoming you back to the...

Reviewed 23 September 2015

Our stay at this hotel was excellent. The room was spacious and clean. The staff was very friendly and knowledgeable of the area. The hotel's location was perfect with an easy walk to many great restaurants and attractions. The harbor view was amazing. Will definitely stay here again.

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Thank Patrick C
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Patrick C, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our luxuriously appointed rooms, our tranquil harbour location and our excellent service standards. Once again, thank you for your feedback. We look forward to welcoming you back...

Sydney, Australia
Reviewed 23 September 2015 via mobile

This place is elegant, classy and everything you expect a Sofitel to be. I was here for work so just had the basic room. It wasn't large but was very well appointed. The bathroom was large and had a separate free standing bath. However there was no room to put you things out, so strange this was not better thought...

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Thank Craig C
Moscow
Reviewed 22 September 2015

Probably one of the best 5* hotels that I've stayed at. Nice room with large bathroom, great location, beautiful views. Staff is very friendly and attentive. Breakfast is good, probably 4 out of 5. Definitely my favourite hotel in Auckland.

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Thank Mikhail_SQ
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Mikhail_SQ, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our excellent service standards, luxuriously appointed rooms and our tranquil harbour location. Once again, thank you for your feedback. We look forward to welcoming you back to the...

New Zealand
Reviewed 21 September 2015 via mobile

Love staying here in Auckland in the viaduct area. Luxury marina rooms best. Bed is super comfortable. Room is pristine. Excellent mini bar. Staff consistently helpful and concierge team outstanding. I love the SoSpa. Personal touch with second stay with bowl of fruit and note from manager welcoming me back.

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Thank Yasmin D
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Yasmin D, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our excellent service standards, our signature Sofitel MyBed and our relaxing So Spa treatments. Once again, thank you for your feedback. We look forward to welcoming you...

Chicago
Reviewed 17 September 2015

The Sofitel is a very solid hotel option in Auckland. The lobby is very nice. Staff is very friendly. The location is ideal -- in Viaduct Harbor, a little marina community that is really very central to everything (the main shopping street is about a 10 minute walk away, SkyTower is less than 15 mins and plenty of restaurants/shopping even...

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Thank Sunny77777
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Sunny77777, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our tranquil harbour location, our offering at Lava Dining and our excellent service standards. I am sorry to hear your expectations for your room view were not met....

Reviewed 17 September 2015

We stayed here two nights en route to Australia, and the hotel was convenient and very pretty. Our room was nice and clean and pretty much what you would expect from a Sofitel. The hotel was in a great location and a short walk to the ferries to Wahiki Island and some really good cafes and restaurants. As an aside,...

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2Thank ariel G
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Ariel G, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our tranquil harbour location, luxuriously appointed rooms and our relaxing atmosphere. Once again, thank you for your feedback. We look forward to welcoming you back to the...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Lava Dining
Lava Dining
Cuisines: European, New Zealand
Sabrage Bar
Sabrage Bar
Cuisines: European
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination.Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers six private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers. ... more   less 

Additional Information about Sofitel Auckland Viaduct Harbour

Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: $225 - $520 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Reservation Options:
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand
Hotel Style:
#1 Spa Hotel in Auckland
#1 Family Hotel in Auckland
#2 Luxury Hotel in Auckland
#3 Romantic Hotel in Auckland
#3 Green Hotel in Auckland
#6 Business Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Auckland Viaduct Harbour staff and other travellers.
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Questions? Get answers from Sofitel Auckland Viaduct Harbour staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have the money get a Harbor View.”
 of 5 bubbles ravinon, 23 Mar 2017 | Read review
“Ask for a room away from the adjacent bus terminal across the street.”
 of 5 bubbles GregB172, 23 Mar 2017 | Read review
“The rooms overlooking the marina are a little noisy at times.”
 of 5 bubbles wdbentley, 19 Mar 2017 | Read review
“Get a marina view room for a little extra”
 of 5 bubbles 545vladl, 19 Mar 2017 | Read review
“Rooms overlooking the quay offer great views but with floor to ceiling windows offer very little privacy without closing the drapes”
 of 5 bubbles 779bobt, 12 Mar 2017 | Read review
5 of 5