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The Surrey Hotel

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170 Reviews from our TripAdvisor Community

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Showing 162: English reviews
Invercargill, New Zealand
Reviewed 21 April 2016 via mobile

This is our third stay at the Surrey. What a great place to stay. Very friendly and helpful staff and a great location. The food was lovely , the breakfast was included in the room rate which made for a great saving. A bit dated but this adds to the charm. Close to western springs and the Zoo. Buses are...

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Thank l3e13
Gold Coast
Reviewed 7 April 2016

Stayed at the Surrey for 3 days after reading conflicting reviews but I am easy to please so I ignored the bad reviews. Arrived late by shuttle bus from the airport that I was told by their receptionist, didn't service The Surrey (It does). Walked into a clean and sufficient suite, opened the back door for some fresh air to...

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3Thank lavalavagirl
Oamaru, New Zealand
Reviewed 5 April 2016

Attended a reunion in Auckland and booked into The Surrey Hotel in Grey Lyn Auckland. The accommodation was centrally located with bus services regularly going past the front door. Staff very helpful with meals readily available at the bar and restaurant. While the overall impression is that the premises are dated the value for money is excellent for a hotel...

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1Thank Bondpet
Wellington, New Zealand
Reviewed 19 March 2016 via mobile

My husband and I stayed here last night after going to Auckland City Limits at Western Springs. I would definitely recommend this hotel if you are going to an event at Western Springs as it is less than a 15 minute walk away. This hotel is very dated and I suspect it would have been super flash in the 1980s...

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1Thank Olivia M
Virginia Beach
Reviewed 14 March 2016

Stayed at The Surrey Hotel for three nights prior to cruise. The hotel is well located on a major bus route with several bus lines providing easy access to downtown Auckland. The bus stop is right outside the hotel. Reservation was made including breakfast. Recommend this option since good breakfast at very reasonable price. One hour of WiFi available for...

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Thank vbva
Melbourne
Reviewed 13 March 2016

In short, had I read the reviews for this place prior to booking - I wouldn't have (last time I make that mistake and just go via Booking.com!) My husband and I were on our annual anniversary getaway and were honestly happy to leave here! Work needs to be done to lift this to 'hotel' standard, the place is very...

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5Thank Syphoness
Auckland, New Zealand
Reviewed 13 March 2016 via mobile

Surrey Hotel is in Grey Lynn and just far away enough from the city that is a tad quieter but still only 20 mins drive from central. It is a very cozy hotel - quite pub like. The receptionist was very helpful. It was a tad run down and could do with a paint job. However the beds were comfortable...

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Thank pennybell123
Ashburton, New Zealand
Reviewed 2 March 2016

The hotel rooms are very old and dated. The wooden furniture in the room and cabinetry in the bathroom was chipped and old. The restaurant is basic and decor is very tired. TV blaring in the background. The place is like a rabbit warren with a swimming pool in the middle of the building???

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3Thank David2111
Palmerston North, New Zealand
Reviewed 25 February 2016

Stayed here on three separate occasions for work as there are no other options for this part of Auckland. I guess it's OK but there is a lot you don't get for the price ($185 night). Things like: - no suitcase rack...I had to put it on the floor! - only 1 hour free wifi per night. Surely it would...

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1Thank Brent R
Reviewed 10 February 2016

We stayed here on a Saturday in the middle of summer and paid NZD $165 for 4 guests including Breakfast. Of course you can't expect a 5 star hotel for that and we were happy with the room. Small criticism, our fan wasn't working and staff failed to come up with a solution so we had a very hot night....

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Thank Kira G

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Surrey Hotel comprises of a hotel and motel complex offering a wide range of accommodation options for the budget conscious corporate or leisure traveler. The hotel complex houses The Surrey Pub, indoor pool, spa and gym. The unique English theme with it's charming decor, antiques and memorabilia as well as the informal kiwi style hospitality make for an enjoyable stay. ... more   less 

Additional Information about The Surrey Hotel

Address: 465 Great North Road | Grey Lynn, Auckland 1021, New Zealand (Formerly Quality Inn West End)
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: $127 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Surrey Hotel 4*
Number of rooms: 83
Reservation Options:
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Also Known As:
Quality Inn Auckland
Auckland Quality Inn
The Surrey Hotel Auckland, New Zealand
Hotel Style:
#31 Luxury Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from The Surrey Hotel staff and other travellers.
1 question
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Santa Fe, New Mexico

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Questions? Get answers from The Surrey Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want a quiet room, ask for one.”
  • Separate bedroom with queen size bed
  • Private courtyard off living area
  • Bathroom - shower over bath
  • Living area with extra bed
  • Rooms at rear of complex
 of 5 bubbles DP2610, 26 Nov 2016 | Read review
“maybe a downstairs room.”
 of 5 bubbles JudyJ583, 26 Nov 2016 | Read review
“If you want somewhere quiet I'd let them know ahead of time, but there's many rooms that would fit this bill.”
 of 5 bubbles Simonteeeeeeeeeeee, 15 Oct 2016 | Read review
“Rooms at the back away from the road might be quieter and darker. We were near the road - very noisy and too light.”
 of 5 bubbles birretina, 9 Oct 2016 | Read review
“Don't book a luxury suite here, go for the one bedroom units that are at the back of the hotel thus quieter.”
 of 5 bubbles blackwatch2016, 7 Oct 2016 | Read review
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