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The Surrey Hotel

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The Surrey Hotel
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175 Reviews from our TripAdvisor Community

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Showing 167: English reviews
Melbourne
Reviewed 13 March 2016

In short, had I read the reviews for this place prior to booking - I wouldn't have (last time I make that mistake and just go via Booking.com!) My husband and I were on our annual anniversary getaway and were honestly happy to leave here! Work needs to be done to lift this to 'hotel' standard, the place is very...

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5Thank Syphoness
Auckland, New Zealand
Reviewed 13 March 2016 via mobile

Surrey Hotel is in Grey Lynn and just far away enough from the city that is a tad quieter but still only 20 mins drive from central. It is a very cozy hotel - quite pub like. The receptionist was very helpful. It was a tad run down and could do with a paint job. However the beds were comfortable...

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Thank pennybell123
Ashburton, New Zealand
Reviewed 2 March 2016

The hotel rooms are very old and dated. The wooden furniture in the room and cabinetry in the bathroom was chipped and old. The restaurant is basic and decor is very tired. TV blaring in the background. The place is like a rabbit warren with a swimming pool in the middle of the building???

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3Thank David2111
Palmerston North, New Zealand
Reviewed 25 February 2016

Stayed here on three separate occasions for work as there are no other options for this part of Auckland. I guess it's OK but there is a lot you don't get for the price ($185 night). Things like: - no suitcase rack...I had to put it on the floor! - only 1 hour free wifi per night. Surely it would...

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1Thank Brent R
Reviewed 10 February 2016

We stayed here on a Saturday in the middle of summer and paid NZD $165 for 4 guests including Breakfast. Of course you can't expect a 5 star hotel for that and we were happy with the room. Small criticism, our fan wasn't working and staff failed to come up with a solution so we had a very hot night....

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Thank Kira G
Sydney, Australia
Reviewed 9 February 2016 via mobile

The Surrey is a quaint hotel done in an olde world style on Great North Rd. Over the years I've stayed in a wide range of hotels from 5 stars all the way down to no stars but I seriously doubt I have ever had a worse sleep. The sheets on the bed felt like I was sleeping on sandpaper....

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3Thank MKogie
Denise K, General Manager at The Surrey Hotel, responded to this review

Thanks for your feedback regarding your sheets. Must say I have never had feed back on the sheets before? Our sheets are purchase locally from a company that suplies the majority of New Zealand hotels. If you contact me directly I am happy to share more information regarding the company we purchase from. Regards Denise.

Auckland, New Zealand
Reviewed 7 February 2016

Thoroughly enjoyed our stay at The Surry. Our family room was big and spacious with a TV in our kids room and one in our room. Nice little kitchen area. Easy access to the car park is a bonus for us compared to city hotels. We loved our swim in the pool and then the spa pool. Quite a treat....

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Thank janeandlila
Denise K, General Manager at The Surrey Hotel, responded to this review

Thanks Jane, so nice to have you and your lovely family stay with us. We look forward to welcoming you back again soon.

Auckland Region, New Zealand
Reviewed 2 February 2016

Having stayed in hotels throughout NZ and overseas extensively, I have also been involved within the industry and understand what the standards of a hotel claiming four stars should be. Unfortunately The Surrey Hotel falls well short. Mould in bathroom, pubic hair in the bath, urine on the underneath of the toilet seat, handles falling off the sink unit, the...

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7Thank XcelZed
Denise K, General Manager at The Surrey Hotel, responded to this review

Thanks for the review this room sounds terrible!! Unfortunately I do not know what room you are in fact talking about. Please email me with more information as this is not the standard that we would normally offer. We also get very few reviews that claim our rooms are in such bad condition, we do pride ourselves in our housekeeping...

Christchurch, New Zealand
Reviewed 2 February 2016

I thought The Surrey Hotel sounded like potentially a boutique place, conveniently located and would allow us to have our dog stay in their motel units across the road, given we were quoted $170 per night for our 2 night stay. How wrong I was! When we pulled up to a dated old Tudor style complex with buses of Asian...

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6Thank bubblynz
Denise K, General Manager at The Surrey Hotel, responded to this review

Hi Bubblynz. Thanks for your very detailed review, we are an international hotel. Your comments on our "Indian" receptionist and our "Asian" tourists are correct. We welcome all sorts of people, even guests that want to bring their little dogs. Unfortunately we do have to put an additional charge on for the dogs as they are not always as perfect...

Auckland, New Zealand
Reviewed 24 January 2016 via mobile

Everyone that works here from the management up are the most helpful. The food made here is absolutely fantastic, thanks to wonderful chefs they have. They will go out of their way to make what you would like to eat as long as it's as close as possible to what's on the menu...not construct something new

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1Thank ExtraOnions
Denise K, General Manager at The Surrey Hotel, responded to this review

Many thanks for your review, it is very much appreciated. I am always very comfortable bringing guests to the restaurant as I know they will have a great meal! Regards Denise

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Surrey Hotel comprises of a hotel and motel complex offering a wide range of accommodation options for the budget conscious corporate or leisure traveler. The hotel complex houses The Surrey Pub, indoor pool, spa and gym. The unique English theme with it's charming decor, antiques and memorabilia as well as the informal kiwi style hospitality make for an enjoyable stay. ... more   less 

Additional Information about The Surrey Hotel

Address: 465 Great North Road | Grey Lynn, Auckland 1021, New Zealand (Formerly Quality Inn West End)
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: $117 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Surrey Hotel 4*
Number of rooms: 83
Reservation Options:
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Also Known As:
Quality Inn Auckland
Auckland Quality Inn
The Surrey Hotel Auckland, New Zealand
Hotel Style:
#32 Luxury Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from The Surrey Hotel staff and other travellers.
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Santa Fe, New Mexico

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Imagine in main block is better”
 of 5 bubbles Cathy255118, 16 Dec 2016 | Read review
“If you want a quiet room, ask for one.”
  • Separate bedroom with queen size bed
  • Private courtyard off living area
  • Bathroom - shower over bath
  • Living area with extra bed
  • Rooms at rear of complex
 of 5 bubbles DP2610, 26 Nov 2016 | Read review
“maybe a downstairs room.”
 of 5 bubbles JudyJ583, 26 Nov 2016 | Read review
“If you want somewhere quiet I'd let them know ahead of time, but there's many rooms that would fit this bill.”
 of 5 bubbles Simonteeeeeeeeeeee, 15 Oct 2016 | Read review
“Rooms at the back away from the road might be quieter and darker. We were near the road - very noisy and too light.”
 of 5 bubbles birretina, 9 Oct 2016 | Read review
5 of 5