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Hilton Auckland

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Hilton Auckland
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2,154 Reviews from our TripAdvisor Community

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Showing 1,996: English reviews
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Europe
Reviewed yesterday NEW

we only stopped here on one night after a long flight from Dubai. It was a very wet night and we were glad of the central location on the quays which meant we could walk to one of the lovely restaurants in the vicinity. The staff were very pleasant and welcoming. The beds were most comfortable as were the pillows....

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Helpful?
Thank crestcastle
Kentfield
HOTEL’S FAVOURITE REVIEW
Reviewed 12 March 2017

Hilton Auckland was a beautiful Hotel in a great location right on the water. It was beautifully decorated. Our room had a great view of the bay and the surrounding wharf area. The hotel bar was amazing with a wraparound glass wall offering a complete view of the bay. Hotel staff were very warm, friendly, and eager to please us....

Review collected in partnership with Hilton Hotels & Resorts
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Thank johnbud
About Hotel's Favourite Review
HIAKL, Operations Manager at Hilton Auckland, responded to this review

Dear johnbud Thank you for sharing a review of your Hilton experience on TripAdvisor. We are proud to be showcasing the revamped and 'new look' nautically themed Hilton Auckland to our valued guests and glad that you enjoyed your time with us. Sitting 300 metres out to sea on the Waitemata Harbour, the hotel certainly does assume one of the...

Santa Rosa, California
Reviewed 3 days ago NEW

Beautiful hotel, great location and wonderful staff! Walking distance to the harbor ferries and downtown Auckland. Breakfast buffet is included with stay and offers a great variety of food. Room was very nice and clean.

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Helpful?
Thank vtracy707
HIAKL, Acting Hotel Manager at Hilton Auckland, responded to this review

Dear vtracy707 We are glad you enjoyed your time at Hilton Auckland and thank you for sharing a review on TripAdvisor. It was our pleasure to be of service to you and I am delighted to read that you enjoyed the ambiance of our waterfront hotel on Princes Wharf. Thank you for choosing to stay at Hilton Auckland and I...

Sydney, Australia
Reviewed 3 days ago NEW

I was only here for a quick overnight - in at 5pm, out at 8am, but the Hilton was a lovely place to stop for a night. Comfortable beds and a decent sized bathroom (in a king balcony room) with a seperate, large bath. It appears to have had a reasonably recent renovation, as the furniture was modern and in...

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Helpful?
Thank Jaymie R
HIAKL, Acting Hotel Manager at Hilton Auckland, responded to this review

Dear Jaymie R Thank you for your complimentary review on TripAdvisor and we are delighted you enjoyed your stay at the 'new look' Hilton Auckland on Princes Wharf. I appreciate your understanding with a cruise ship docking beside the hotel. We certainly do endeavour to inform all of our guests when there will be a cruise ship in port so...

Singapore, Singapore
Reviewed 3 days ago NEW

I stayed here while Adelle was touring and the place was full. The staff was friendly and helpful even with the extra workload. Breakfast is great and you can go outside and have it overlooking the water. Rooms are pleasant and functional and if you have a view of the water, the view is wonderful. The location is great, near...

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Helpful?
Thank Mark__Moscow
HIAKL, Acting Hotel Manager at Hilton Auckland, responded to this review

Dear Mark__Moscow Thank you for sharing a review on TripAdvisor and I am pleased you enjoyed your time at Hilton Auckland. The hotel certainly does boast a superb waterfront location on Princes Wharf overlooking the Waitemata Harbour, whilst being in a close proximity to many exciting dining and shopping options! We hope to see you back on future travels and...

New York City, New York
Reviewed 4 days ago NEW

Made a return visit after 5 years and stayed for 6 nights at this superb hotel with a fantastic location directly on a pier in Auckland Harbor. Our room was spotless and had a great view and terrace, the entire hotel staff were terrific (especially Prasad, Ketki, Alice and Greg at Reception), the Bar inviting and the Restaurant (Fish) excellent....

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Helpful?
Thank KJS882
HIAKL, Acting Hotel Manager at Hilton Auckland, responded to this review

Kia Ora KJS882 and thank you for sharing your review on TripAdvisor. It was our pleasure to welcome you to our waterfront hotel for your 6 night stay and it appears you had a very memorable experience. Your compliments are well received and have been shared with the team. Thank you for choosing to stay at Hilton Auckland and I...

Labrador, Australia
Reviewed 5 days ago NEW

The hotel building itself is long, rectangular & sits at an end corner of a large pier. Either a view of the harbour or of the neighbouring apartment building is on offer depending on which room you choose. Staff members are very good at making you feel welcome & valued. The reception area/bar area is pleasant, so is the restaurant...

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Helpful?
Thank Jet Age Explora A
HIAKL, Acting Hotel Manager at Hilton Auckland, responded to this review

Dear Jet Age Explora A Thank you for posting a review of Hilton Auckland on TripAdvisor sharing that you enjoyed your stay in the ‘City of Sails’, taking the time to explore some of the many local sight-seeing delights in and around our waterfront hotel on Princes Wharf. I appreciate reading your feedback and glad to reiterate that extra bathroom...

Lower Hutt, New Zealand
Reviewed 5 days ago NEW

Beautiful location, friendly staff, wonderful breakfast ... but tiles in the shower covered in black mould and carpet in room not too clean. Beds are a bit worn out. This is not what you would expect when staying in a Hilton Hotel.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank I P
HIAKL, Acting Hotel Manager at Hilton Auckland, responded to this review

Dear I P and thank you for your feedback on TripAdvisor. I am glad that you enjoyed your time at Hilton Auckland, however am sorry to note that some parts of your stay fell slightly below your expectation on this occasion. Your constructive comments are certainly taken on-board and will be reviewed. I am glad the team took good care...

Sydney, Australia
Reviewed 6 days ago NEW

Our experience with the hotel management was disappointing and upsetting. Your door & room staff were exceptional. However we won't come back to Hilton Auckland and neither will we recommend it to any of our friends, family or business associates.

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Helpful?
Thank Raffinn
HIAKL, Acting Hotel Manager at Hilton Auckland, responded to this review

Dear Raffinn Naturally, I am very disappointed to note your review on TripAdvisor and apologize that your stay on this occasion fell short of your expectation. For me to understand your concerns, please feel free to contact me directly on E garry.lucas@hilton.com should you wish to share any further comments regarding your stay at Hilton Auckland. Your feedback and satisfaction...

London, United Kingdom
Reviewed 6 days ago NEW

Has a very nice location, lobby and restaurant. The rooms are budget-hotel level, so don't look to stay here for a special occasion. Room smelt musty and was dirty with huge stains on the walls and ceiling. Bathroom floor was not cleaned properly. Bed linen is polyester mix. Internet is not free unless you are a Hilton member! (Even the...

Review collected in partnership with Hilton Hotels & Resorts
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Thank TChighbury
HIAKL, Acting Hotel Manager at Hilton Auckland, responded to this review

Dear TChighbury Thank you for sharing a review on TripAdvisor following your recent stay at Hilton Auckland. I am sorry to note your feedback which is certainly taken on-board in the constructive manner intended. We are very proud to be showcasing our 'new look' nautically themed hotel on Princes Wharf, and on a more positive note very pleased to read...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Auckland sits on the iconic Princes Wharf 300 meters out into the Waitemata Harbour. Enjoy views over the city or past the harbour to the Hauraki Gulf. Take a trip from the nearby Ferry terminal or enjoy the fun at the nearby Viaduct or Britomart precincts. Whether for business or leisure, Hilton Auckland is ideally located on the vibrant Auckland waterfront. ... more   less 

Additional Information about Hilton Auckland

Address: 147 Quay Street | Princes Wharf, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: $255 - $667 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Auckland 5*
Number of rooms: 165
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Hotels.com, Hotwire, Travelocity, Expedia, Cancelon, Booking.com, Agoda, Priceline, TripOnline SA, Evoline ltd, HotelQuickly and getaroom.com so you can book your Hilton Auckland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Auckland Hotel Auckland Central
Auckland Hilton
Hilton Auckland New Zealand
Hotel Style:
#6 Luxury Hotel in Auckland
#7 Business Hotel in Auckland
#8 Family Hotel in Auckland
#9 Romantic Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Auckland staff and other travellers.
18 questions
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San Francisco, California
10 months ago
Abu Dhabi, United Arab Emirates
over a year ago
Scotia, New York
over a year ago

See all questions (18)

Questions? Get answers from Hilton Auckland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a view of the harbour”
crestcastle, 28 Apr 2017 | Read review
“Free wifi is available to Hilton Honors members.”
vtracy707, 26 Apr 2017 | Read review
“The rooms facing the water are, of course, most desirable.”
KJS882, 25 Apr 2017 | Read review
“the higher the floor the smaller the rooms are (overheard staff member)”
JetAgeExploraA, 24 Apr 2017 | Read review
“Harbour view room”
Batch65, 23 Apr 2017 | Read review
5 of 5