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The Grand by SkyCity

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90 Federal St, Auckland Central, Auckland 1010 New Zealand
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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US$233
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Traveller (1068)
Room & Suite (877)
Dining (57)
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A note from The Grand by SkyCity
Updated 20-07-06

About

#8 of 74 hotels in Auckland Central
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Discover an oasis of luxury in the heart of Auckland’s vibrant city. Beautifully appointed, modern and spacious rooms are just the start of this 5-star experience. Stunning views, award-winning dining, the iconic Sky Tower and the tranquil East Day Spa await you. Wi-Fi is complimentary.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Evening entertainment
Airport transportation
Car park
Wifi
Hot bath
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Wine / champagne
Nightclub / DJ
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English, French, Spanish, Arabic and 2 more
3099Reviews60Q+A100Room tips
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Popular mentions
JP wrote a review Yesterday
1 contribution
I love Skycity and all the facilities in the complex. The staff are amazing and always make me feel super welcomed. I love how the rooms are always tidy and the well presented whenever we check in, and extra bonus when the staff let us check in earlier if we arrive before check in time. Skycity grand is always number one on my list.
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Date of stay: June 2021Trip type: Travelled as a couple
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Tawera Henare wrote a review Jun. 20
2 contributions
We stayed at the sky city grand hotel for 1 night to celebrate my birthday. The frontline hotel staff were amazing and went out of their way to ensure our stay was good. When we arrived one of the hotel workers were playing the piano. This added to the already grand feel of the foyer. On checkin our room was upgraded free of charge. The concierge brought our luggage up to the room. In celebration of my birthday, the staff also left 2 bottles of champagne and a box of chocolates (these went down a treat) The room was what you would expect for the price you pay. The bed was comfortable. Tv, mini bar, and a good sized bathroom. Prefect for relaxing. You cannot beat the location for the skycity precinct. It truely is the heart of Auckland city. The number of restaurants, bars and cafes surrounding the hotels are amazing. We had dinner at Gusto at the grand. The food was delicious. The next morning we had breakfast at the federal deli just outside of the hotel entrance. The location is UNBREATABLE. A big thank you to all the staff. This will always be my place of choice when booking a getaway.
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Date of stay: June 2021Trip type: Travelled as a couple
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Ervi Mitchell wrote a review Jun. 7
Nelson, New Zealand6 contributions
We stayed here for one night as part of our honeymoon trip tour, (wish we spend more nights). The staff was so welcoming and they upgraded our room for free which is generous. They even prepared bottles of sparkling wine for us and a congratulations card. We appreciate Ruth and the team for making sure we had a lovely stay. The room is so tidy and the view from our room is amazing too. We'll definitely be back to stay again ♥️
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Date of stay: June 2021Trip type: Travelled as a couple
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Response from Ruth Ruddock, Guest Services / Front Office at The Grand by SkyCity
Responded 2 weeks ago
Thank you ervif2021 for taking the time to share your feedback. I am delighted you had a great stay and chose to celebrate some of your honeymoon with us here at The Grand. We look forward to welcoming you back to The Grand again soon. Warm Regards, Ruth Ruddock Guest Relations The Grand by SkyCity
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AkldAndy wrote a review Jun. 7
Auckland, New Zealand21 contributions7 helpful votes
The room is comfortable enough, but as a previous reviewer noted it's the little things that make the difference. My big beef this time was with the non-existent room service. My call with a dinner order was answered with a message saying to leave a message and they'd call back. 45 mins later and nothing. Spoke with reception. Nothing. So I went out and spent my money elsewhere. On my last stay I had a similar experience with breakfast. On that occasion staff shortages was the excuse. Really?? Unfortunately across the Sky City empire there seems to be a real lack of commitment to providing consistent service to an acceptable standard. Lots of fine words, but your marketing team and your service delivery team are seriously out of sync. And that's a shame.
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Date of stay: June 2021Trip type: Travelled solo
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Response from Ruth Ruddock, Guest Services / Front Office at The Grand by SkyCity
Responded 2 weeks ago
Dear AkldAndy, Thank you for taking the time to share your feedback regarding your recent stay with us at The Grand by SkyCity. My sincere apologies for the experience you had with our room service and breakfast outlets. We aim to deliver exceptional experiences to our guests, and on this occasion we have let you down. I have passed your feedback along to our Room Service and Gusto managers, who have addressed your comments this with their teams to ensure this is not repeated in the future. I do hope we are able to welcome you back to The Grand in the future. If you wish to discuss your stay further or there is anything else I can assist with, please do not hesitate to get in touch. Warm Regards, Ruth Ruddock Guest Relations Executive ruth.ruddock@skycity.co.nz
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arlene_108 wrote a review Jun. 6
Hamilton, New Zealand57 contributions35 helpful votes
Booked the Deluxe King Room and traveled with a teen and a 10 year old. It was a special trip so we chose a nice hotel to stay in. Very pricey for a small room with basic amenities. But the room and toilet were clean, bed comfortable, and the staff were really very nice. Plus it was in a very good location with all the nice restaurants just around the hotel. Would love to stay again if we get a good deal.
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Date of stay: June 2021Trip type: Travelled with family
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Response from Ruth Ruddock, Guest Services / Front Office at The Grand by SkyCity
Responded 2 weeks ago
Dear arlene_108, Thank you for taking the time to share your feedback regarding your recent stay with us at The Grand by SkyCity. We truly appreciate your comments and we hope to welcome you back to The Grand again soon for another enjoyable stay. Warm Regards, Ruth Ruddock Guest Relations Executive ruth.ruddock@skycity.co.nz
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PRICE RANGE
US$125 - US$254 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sky city hotel, skycity grand auckland, hotel skycity grand
FORMERLY KNOWN AS
SKYCITY Grand Hotel
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
312
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Frequently Asked Questions about The Grand by SkyCity
Which popular attractions are close to The Grand by SkyCity?
Nearby attractions include Escapade NZ (0.4 km), Great Escape (0.3 km), and Escape Masters (0.3 km).
What are some of the property amenities at The Grand by SkyCity?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Grand by SkyCity?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Grand by SkyCity?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Grand by SkyCity?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to The Grand by SkyCity?
Conveniently located restaurants include Fondou Cafe, Culprit., and The Grove.
Are there opportunities to exercise at The Grand by SkyCity?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does The Grand by SkyCity have an airport shuttle?
Yes, The Grand by SkyCity offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Grand by SkyCity located near the city centre?
Yes, it is 0.1 km away from the centre of Auckland Central.
Are any cleaning services offered at The Grand by SkyCity?
Yes, dry cleaning and laundry service are offered to guests.
Does The Grand by SkyCity offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.