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2018-01-01 2018-01-02
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    Grand Mercure Auckland

    8 Customs Street East | Auckland, Auckland Central, Auckland 1010, New Zealand
    011 64 9-886 5980
    Hotel website
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    2018-01-01 2018-01-02
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    Traveller (68)
    Room & Suite (28)
    Dining (26)
    • Excellent51%
    • Very good44%
    • Average3%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Internet
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Room Service
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    4.0 Star Hotel
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    Jan 1Jan 2
    1 room, 2 adults, 0 children
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    Write a ReviewReviews (136)
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    1 - 5 of 119 reviews

    Reviewed yesterday

    Location is so important when choosing a hotel. It is the difference between quiet and loud. Or convenient or a hassle. The Grand Mercure Auckland is ideally located. It's just off the quiet end of Queen Street and a block away from the waterfront. They...More

    Thank Daryl C
    Hotel's Favourite
    Reviewed 5 October 2017 via mobile

    Stayed at this newly renovated boutique hotel for a long weekend. The check in was good & professional with polite & well dressed staff. The room was on the back of the hotel so quieter than overlooking queen street & was clean & modern with...More

    1  Thank Jane S
    Response from Mercure A, Guest Relations Manager at Grand Mercure AucklandResponded 11 October 2017

    Dear Jane S, Thank you for taking the time to review your recent stay at the Grand Mercure. I am thrilled to hear that you had such a great stay with us. We are very fortunate to be in such a wonderful location and it...More

    Reviewed 4 days ago

    We enjoyed a lovely stay at the Grand Mercure, had a lovely view of the harbour and the room suited our needs. Staff were friendly and breakfast was very nice. The location of the hotel is excellent being close to many restaurants and the main...More

    Review collected in partnership with Accorhotels.com
    Thank Youngies5
    Response from Mercure A, Guest Relations Manager at Grand Mercure AucklandResponded 3 days ago

    Dear Youngies5, Thank you for your lovely feedback! I am very glad to read that you had a "romantic" weekend away at the Grand Mercure. We love seeing our guests take advantage of our stunning view of the harbour. Once again, thank you for your...More

    Reviewed 4 days ago

    Great location, service and newer rooms. walking distance to cruise port and sky bus to airport is next door. Lot's of shopping and restaurants nearby. Only negative is that the hotel is a little pricey, but comparable to other downtown hotels.More

    Review collected in partnership with Accorhotels.com
    Thank BNA10ec
    Response from Mercure A, Guest Relations Manager at Grand Mercure AucklandResponded 3 days ago

    Dear BNA10ec, Thank you for your amazing feedback. I am very glad to hear that you enjoyed your stay with us and your time in Auckland. We are very fortunate to be in such a wonderful location and it brings us much joy to share...More

    Reviewed 5 days ago

    Having stayed in a number of Mercure’s this year, Auckland is by far the benchmark. The room was the best value, luxurious and equiped room I have stayed in. The investment in the rooms makes your stay so much more relaxing. The only thing better...More

    Review collected in partnership with Mercure Hotels
    Thank Z1867UQphilipt
    Response from Mercure A, Guest Relations Manager at Grand Mercure AucklandResponded 4 days ago

    Dear Z1867UQphilipt, Thank you for your "outstanding" feedback.It was a pleasure to come to work this morning and read your comment! I am very pleased and very proud to read in particularly your comment about our team. I will make sure to read your feedback...More

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    Awards & Recognition
    • Top amenities
    • Restaurant
    • Room Service
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Free Internet
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Self-Serve Laundry
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Price range
    • US$133 - US$312 (Based on Average Rates for a Standard Room)
    • Hotel class
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    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 207
    • Reservation Options
    • TripAdvisor is proud to partner with Agoda, ACCOR, Expedia, Priceline, Booking.com, Orbitz, Hotwire, Hotels.com, Travelocity, getaroom.com, Cancelon, HotelQuickly and TripOnline SA so you can book your Grand Mercure Auckland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • New Zealand >
    • North Island >
    • Auckland >
    • Auckland Central
    • Also Known As
    • Mercure Auckland Hotel Auckland Central ,
    • Accor Hotel Auckland ,
    • Grand Mercure Auckland New Zealand
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    Traveller (68)
    Room & Suite (28)
    Dining (26)
    Hotel & Grounds (54)
    Business Centre & Event Rooms (6)
    Bathroom (4)
    Family and Play Areas (1)
    Sponsored by:
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    Ask a question
    Questions & Answers
    Sameera G
    5 December 2017|
    AnswerShow all 4 answers
    Response from Chowbins | Reviewed this property |
    I didn't have a harbour view and hadn't realised how good it was until I went to the top floor restaurant for breakfast! The best thing to do is request a room with the view when booking, can't see the room rate being that... More
    14 November 2017|
    AnswerShow all 7 answers
    Response from alang684 | Reviewed this property |
    It's 5 to 10 minutes walk to sky tower and less than 5 minutes to the water front. However there are a lot of road works going on in Auckland at the moment for the new metro system so some streets have barriers up. The hop... More
    29 September 2017|
    AnswerShow all 6 answers
    Response from anneaR7676VF | Reviewed this property |
    No there is not an executive lounge. The bar on the top floor has great views over Auckland harbour and is a flat walk, short to the main shops and ferries'
    Room Tips
    "Stay on the 12th floor."
    Read review
    "Harbor side with views,higher floor would be quieter."
    Read review
    "Rooms at the rear have a view over the harbour."
    Read review
    "If you're there for work, ask for a room with a desk."
    Read review
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