We received courteous service at reception but as Accor member placed in a room opposite an elevator which was noisy.
Rooms are very compact but comfortable and clean and a comfortable bed.
The rooftop bar service was slow but it provides great views of Auckland Harbour.
What a great hotel! From the minute we walked into the reception area, my wife and I felt welcomed with friendliness and a warm concern for our fatigue after a very long flight from the United States. An offer of fruit tea while we registered bode well for the great stay to follo…
Visited this hotel twice in three weeks whilst transiting Auckland. Very comfortable and pleasant. Staff very friendly and helpful. Upgraded to a suite on the last night which was awesome. Happy to recommend
Stayed here for one night whilst waiting to board a cruise. The hotel was a good 4 stars and very well located for easy access into the city centre which was a few steps away.
Also close by was the harbour and (as it turned out) we could have walked to our ship in 10 minutes, alt…
We stayed at the Grand Mercure for 1 night for our 40th wedding anniversary.
We arrived before check in time and this was not an issue as the front desk found a room available for us on the 5th floor.
The hotel was well presented, the rooms are small but you are not in the room…
"Try to get a room with a harbor view- it’s well worth it."
"Overlook the waterfront if you can."
"Rooms facing the harbor are stunning"
"If you have a car, valet is a bit hard to find. Just run in & tell the front desk you need to valet the car."
"To block out any potential noise (such as loud guests in the hallways) bring a pair of ear plugs."