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Grand Mercure Auckland

Overview
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star accommodation
About
Description
Located in the heart of the Auckland's CBD and waterfront district surrounded by designer boutiques and award winning restaurants of Britomart, Grand Mercure Auckland embraces all of these elements to More tell a story of our uniquely diverse city. With 207 guest rooms, a dedicated conference floor and lifestyle spaces, Grand Mercure welcomes every traveler to explore the intimate ethnic mosaic of Auckland. The former Mercure Auckland hotel has been rebranded Grand Mercure Auckland 1 June 2017 following a full refurbishment to all guest rooms and lobby. Guests now can also experience the addition of indulgent Executive Suites located on Premium Floors, a new cafe Custom Lane, a guest Library featuring New Zealand literature, a wellness yoga room and a new gym. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Air Conditioning
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Wheelchair Access
Pool
Beachfront
Free Parking
Spa
Breakfast included
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
207
Price range
US$134 - US$330 (Based on Average Rates for a Standard Room)
Also Known As
Mercure Auckland Hotel Auckland Central
,
Accor Hotel Auckland
,
Grand Mercure Auckland New Zealand
Location
New Zealand > North Island > Auckland > Auckland Central
Nearby
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Reviews & more
437Reviews
283Photos
23Q+A
93Room tips
Traveller rating
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Show reviews that mention
We received courteous service at reception but as Accor member placed in a room opposite an elevator which was noisy.

Rooms are very compact but comfortable and clean and a comfortable bed.

The rooftop bar service was slow but it provides great views of Auckland Harbour.

Break
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What a great hotel! From the minute we walked into the reception area, my wife and I felt welcomed with friendliness and a warm concern for our fatigue after a very long flight from the United States. An offer of fruit tea while we registered bode well for the great stay to follo
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Visited this hotel twice in three weeks whilst transiting Auckland. Very comfortable and pleasant. Staff very friendly and helpful. Upgraded to a suite on the last night which was awesome. Happy to recommend
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Stayed here for one night whilst waiting to board a cruise. The hotel was a good 4 stars and very well located for easy access into the city centre which was a few steps away.
Also close by was the harbour and (as it turned out) we could have walked to our ship in 10 minutes, alt
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Response from MercureA1, Guest Relations Manager at Grand Mercure Auckland
Responded 3 days ago
Kia Ora TerryH2723, Thank you very much for the wonderful feedback and for choosing our Home. It is fantastic to read that you had a great experience with us and took advantage of our unbeatable location. Tip for your next stay, have a look at our Vue restaurant, the views from there are stunning, and you will be able to see all the ships coming into the Harbour. We look forward for your return! Ciao, Carla Bencivenga
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+1
We stayed at the Grand Mercure for 1 night for our 40th wedding anniversary.

We arrived before check in time and this was not an issue as the front desk found a room available for us on the 5th floor.

The hotel was well presented, the rooms are small but you are not in the room
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Response from MercureA1, Guest Relations Manager at Grand Mercure Auckland
Responded 3 days ago
Kia Ora 792Carol_H, Thank you for the lovely feedback and for choosing our Home for such a special occasion, again all the best and many other years of love to come! I am so glad that you had a great experience with us and that our team at the Front desk were able to assist you with an early check in request! Auckland is growing vey fast and more shopping centre are coming, we hope you will be back and enjoy that! We look forward for your return and that I hope you enjoyed the wishes card! Ciao, Carla Bencivenga
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My queen-sized room during my second (three night) stay.
My queen-sized room during my second (three night) stay.
My queen-sized room during my second (three night) stay.
Previous
Do you allow early check in as our flight reaches in the morning
We arrived in the morning hoping to check in early too, but unfortunately we could not check in early since rooms were not available. The hotel did store our bags so we could explore the city after our 13 hour flight from LA.
1 vote
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Is parking available? Does the hotel has a drop off point to offload luggage?
In front of the hotel is the drop off point and you can do that with the assistance of the hotel concierge. There is parking although I didn’t use it. From what other reviewers have posted it’s expensive. Might be worth checking with the hotel on what the cost is and then checking around if there is a prepay parking option that’s cheaper.
0 votes
Hello, do you offer 24 hour check in? Thanks
Absolutely - there is a 24 hour reception desk.
1 vote
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I would like to know if there are mini fridges in the rooms? We have meds that have to be refrigerated. Thank you
Yes there is a mini fridge
0 votes
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I've been looking on the website directly to see if this place has a pool or gym, can't find anything. Does it have a pool and gym please?
The gym is as big as a hotel room and has two treadmills a bike and some hand weights
1 vote
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Previous
"Try to get a room with a harbor view- it’s well worth it."
"Overlook the waterfront if you can."
"Rooms facing the harbor are stunning"
"If you have a car, valet is a bit hard to find. Just run in & tell the front desk you need to valet the car."
"To block out any potential noise (such as loud guests in the hallways) bring a pair of ear plugs."
Previous
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