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Quest Ponsonby

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91 Reviews from our TripAdvisor Community

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Showing 90: English reviews
Kerikeri, New Zealand
Level Contributor
55 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 11 October 2015

Like many serviced apartments, this place has ever so slightly grubby walls, but not too bad. I take issue with these being 'apartments'. The kitchen is an additional sink, with cunningly concealed toasters and microwave in what is really a gap in the entrance hallway. My colleague commented his 'kitchen' next door was even smaller; so don't count on any... More 

Helpful?
Thank Rocky_and_Biglegs
Istanbul, Turkey
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 July 2015

Stayed here 3 years ago when bright new and well managed. Not any more! concrete slab over two thirds of window from building site next door. Tried to change rooms but manager couldn't manage the computor system to change us to a room with light. had to pay for wifi, shower broken in 3 parts, decor very tired, no electric... More 

Helpful?
2 Thank Philipppa

Travellers are raving about these Auckland hotels

Level Contributor
145 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 11 July 2015

I stayed here for an extended period (5 Weeks) while working in Auckland. The location is great and Ponsonby has a lot to offer. However..... the room I had was a 1 bedroom studio. The room had a king size bed but the room wasn't big enough to accommodate it. this meant you couldn't close the bedroom door or move... More 

Helpful?
3 Thank michael a
Auckland Region, New Zealand
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 18 June 2015

They clean their rooms with your dirty old towels and no cleaning products. I informed their head office of my Disgusting find and they didn't even deal with my complaint it was just forgotten about. I would not recommend this place to anyone especially when they wipe the toilets with the towels then go wipe down the rest of the... More 

Helpful?
2 Thank Bobbaylopez
Melbourne, Australia
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 May 2015

Been there several times a few years ago, was welcomed back as an old friend, then it went down hill from there.. Room smelly, very tired, they charge for EVERYTHING, WIFI intermittent, bathroom was horrid, shower washed the floor more than you, bed was OK but the sheets were dirty. YUK! Due to a family emergency we had to leave... More 

Helpful?
2 Thank Charlotte J
Auckland, New Zealand
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 May 2015 via mobile

Was there just for a night to attend some meeting in Auckland. I just needed a clean room to sleep overnight and quest did the job for me. Nice and clean room with very comfortable bed. I was really very impressed with their Manager who was always there to help. Will be back whenever required.

Helpful?
1 Thank viv72
QuestPonsonby, Owner at Quest Ponsonby, responded to this review

Dear Guest Thank you for taking the time to provide us with your feedback following your stay with us here at Quest Ponsonby. We certainly appreciate receiving feedback on our property, whether positive or negative as it gives us a good indication of where we need to impure to maintain our standards. I am happy to hear that you enjoyed... More 

Clitheroe
Level Contributor
91 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 26 March 2015

Many reviewers seem to have problems with this accommodation but we had no complaints at all. We hired a 2 bedroomed apartment (which was actually a 1 bedroomed apartment with an adjoining door to a studio apartment which gave us the advantage of 2 bathrooms) for 5 ladies meeting up and a further bed had been made up in the... More 

Helpful?
1 Thank LindsD53
QuestPonsonby, Owner at Quest Ponsonby, responded to this review

Dear Guest Thank you for taking the time to provide us with your feedback following your stay with us here at Quest Ponsonby. We certainly appreciate receiving feedback on our property, whether positive or negative as it gives us a good indication of where we need to improve to maintain our standards. Quest Ponsonby is indeed located in the heart... More 

Christchurch, New Zealand
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 15 March 2015

We stayed at Quest Ponsonby over the weekend - Friday and Saturday. Our first complaint was that that increased the price by 50% for the second night because The Eagles were in town. Okay, that's not illegal and we did book late. But it is greedy!! But why is this Quest property so much less than the other 3 we... More 

Helpful?
1 Thank Maree G
Canberra, Australia
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 16 February 2015 via mobile

This place is like a cheap airport hotel but in the city, poor service, carpet is filthy, rooms tiny, in our room there was a hole in the shower ceiling from mould from the shower above, shower rail loose, shower hose split and shooting out water, shower head broken and water flying out every where. Next door in a new... More 

Helpful?
1 Thank D4Dave
Plattsburgh, New York, USA
Level Contributor
187 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 16 February 2015

This hotel is located in the Ponsonby area, with many shops and a park right outside the door. We enjoyed the half hour walk to the harbour. The suite we reserved was perfect for two couples, each bedroom having its own bathroom, then a shared living room and kitchen area. We stayed a year ago - at that time you... More 

Helpful?
Thank Penelope C

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Amenities

About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Laundry Service

Additional Information about Quest Ponsonby

Address: 68 Ponsonby Road | North Island, Auckland 1011, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Kitchenette Wheelchair access
Price Range: $156 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Quest Ponsonby 4.5*
Number of rooms: 51
Reservation Options:
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Also Known As:
Quest Ponsonby Hotel Auckland Central
Quest Ponsonby Auckland, New Zealand
Hotel Style:
#38 Luxury Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from Quest Ponsonby staff and other travellers.
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Questions? Get answers from Quest Ponsonby staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Standard Quest accommodation but don't expect Reception Desk or customer service to be up to the same standard at this particular Quest.”
 of 5 bubbles P2309EIdanielf, 31 Jul 2016 | Read review
“217 or 219 - out the back”
 of 5 bubbles peterawiri, 29 May 2016 | Read review
“Avoid the pokey studio apartment 217”
  • Dust. This was the first day, and remained the same for 4 days!
  • The Kitchenette
  • Torn curtain
 of 5 bubbles Plashmere, 21 Mar 2016 | Read review
“Warning do not stay here, read above.”
 of 5 bubbles chalegga, 1 Feb 2016 | Read review
“Make sure you get level 2, not lower!”
  • The view from my 2nd floor room..... not really good enough!
 of 5 bubbles Tax-exile-NZ, 20 Jan 2016 | Read review
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