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Quest Ponsonby

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1 room 2 adults 0 children
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Quest Ponsonby
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97 Reviews from our TripAdvisor Community

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There are newer reviews for Quest Ponsonby
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Showing 94: English reviews
Reviewed 26 March 2015

Many reviewers seem to have problems with this accommodation but we had no complaints at all. We hired a 2 bedroomed apartment (which was actually a 1 bedroomed apartment with an adjoining door to a studio apartment which gave us the advantage of 2 bathrooms) for 5 ladies meeting up and a further bed had been made up in the...

1Thank LindsD53
QuestPonsonby, Owner at Quest Ponsonby, responded to this review

Dear Guest Thank you for taking the time to provide us with your feedback following your stay with us here at Quest Ponsonby. We certainly appreciate receiving feedback on our property, whether positive or negative as it gives us a good indication of where we need to improve to maintain our standards. Quest Ponsonby is indeed located in the heart...

Christchurch, New Zealand
Reviewed 15 March 2015

We stayed at Quest Ponsonby over the weekend - Friday and Saturday. Our first complaint was that that increased the price by 50% for the second night because The Eagles were in town. Okay, that's not illegal and we did book late. But it is greedy!! But why is this Quest property so much less than the other 3 we...

1Thank Maree G
Canberra, Australia
Reviewed 16 February 2015 via mobile

This place is like a cheap airport hotel but in the city, poor service, carpet is filthy, rooms tiny, in our room there was a hole in the shower ceiling from mould from the shower above, shower rail loose, shower hose split and shooting out water, shower head broken and water flying out every where. Next door in a new...

1Thank D4Dave
Plattsburgh, New York, USA
Reviewed 16 February 2015

This hotel is located in the Ponsonby area, with many shops and a park right outside the door. We enjoyed the half hour walk to the harbour. The suite we reserved was perfect for two couples, each bedroom having its own bathroom, then a shared living room and kitchen area. We stayed a year ago - at that time you...

Thank Penelope C
Melbourne, Australia
Reviewed 14 February 2015

I booked this on expedia, said 4.5 stars, I really don't know where they get these numbers from but certainly not accurate. The property is located on noisy main road, it is not clean and looks run down, even around reception entrance there is building leftovers and so on. I asked for another room and was given a ground floor...

2Thank malcolm f
Perth, Australia
Reviewed 12 February 2015

Terrible Customer Service, not helpful & rude. The the "daily clean" consisted of tucking in the bed sheets & giving the bench a wipe - meant the apartment was grime filled from the start. Wifi was ridiculously expensive. Plenty of better options at this price.

1Thank LJones33
Auckland Region, New Zealand
Reviewed 31 January 2015

Very hard beds with terrible pillows. Noisy neighbors kept us up all night with banging doors (poorly sound insulated) Considering this was rated at 4.5 Stars by hotwire I was not impressed. Also wifi is $15 per 400Mb or $60 for 1G. Seems hotels think its the early 90's and you can't get mobile data for cheaper than that.

Thank Mundenez
Reviewed 11 January 2015

A well laid out apartment, with good kitchen facilities. Has Sky with some relevant channels. The main issue is to do with Internet access. Paid $10 for 1GB for 24 hours but could not access even for half an hour on one gadget. Initially we could not access at all. When contacted, received very arrogant service with the attitude that...

Thank Buri2015
Reviewed 24 December 2014

We have used Quest rooms for overnight stops elsewhere, although they are clearly aimed at a business market. This one was not as good as our previous experiences. The room was fine - spacious, well equipped, great bed. The location is great, ideal for Ponsonby restaurants and bars and a $2 bus ride to the city centre. However it was...

1Thank macca99
Reviewed 15 December 2014

I recently booked 6 nights and requested a room away from the road as we had our 11 week old son with us. Unbeknown to us, there was a massive construction site right out side our window. Its in the very early stages and won't be completed until 2016 sometime. Obviously there was no mention that this was taking place....

2Thank kiwiaussie111

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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
  • Refrigerator in room
  • Paid Wifi
  • Paid Internet
  • Dry Cleaning
  • Laundry Service

Additional Information about Quest Ponsonby

Address: 68 Ponsonby Road | North Island, Auckland 1011, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Kitchenette Wheelchair access
Price Range: $174 - $428 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Quest Ponsonby 4.5*
Number of rooms: 51
Reservation Options:
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Also Known As:
Quest Ponsonby Hotel Auckland Central
Quest Ponsonby Auckland, New Zealand
Hotel Style:
#37 Luxury Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from Quest Ponsonby staff and other travellers.
1 question
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask at check in if the windows have natural light and are not obstructed by shutters.”
 of 5 bubbles MahaloPacific, 13 Jan 2017 | Read review
“Standard Quest accommodation but don't expect Reception Desk or customer service to be up to the same standard at this particular Quest.”
 of 5 bubbles P2309EIdanielf, 31 Jul 2016 | Read review
“217 or 219 - out the back”
 of 5 bubbles peterawiri, 29 May 2016 | Read review
“Avoid the pokey studio apartment 217”
  • Dust. This was the first day, and remained the same for 4 days!
  • The Kitchenette
  • Torn curtain
 of 5 bubbles Plashmere, 21 Mar 2016 | Read review
“Warning do not stay here, read above.”
 of 5 bubbles chalegga, 1 Feb 2016 | Read review
5 of 5