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corner Victoria & Federal Streets, Auckland Central, Auckland 1010 New Zealand
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (741)
Room & Suite (238)
Dining (21)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
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Updated 20-06-24 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from SkyCity Hotel
Updated 20-06-24 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 74 hotels in Auckland Central
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Centrally located, SkyCity Hotel facilities are top-class, rooms are spacious and the iconic SkyTower is right on your doorstep. Choose to dine in style at one of 20 plus restaurants, café and bars and experience the thrill of the world-class Casino. Wi-Fi is complimentary.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Airport transportation
Business Centre with Internet Access
Conference facilities
Car park
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Great View
Languages Spoken
English, French, Spanish, Arabic and 3 more
2533Reviews33Q+A100Room tips
Traveller rating
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Popular mentions
Angus L wrote a review Jun. 20
Whangarei, New Zealand475 contributions84 helpful votes
Another happy trip. Great spot in central Auckland. Good restaurants onsite, rooms are spacious, clean and comfortable. Casino was fun for a couple of hours. Shopping is close. Valet parking is a must if you are a stranger to the city, so much easier. Luke our valet was very helpful and his service was great.
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Date of stay: May 2021Trip type: Travelled with family
Room Tip: Use valet paking
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Response from Lisa Schreivogel, Guest Services / Front Office at SkyCity Hotel
Responded 2 days ago
Hello LEANNEL78, It was lovely to welcome you back! I am so pleased that you had another happy trip in Auckland. Thank you for all your lovely kind words and recommendation. :-) Stay safe and we look forward to your next trip. Warm regards, Lisa
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Zane C wrote a review Jun. 18
Taupo, New Zealand149 contributions85 helpful votes
Not my usual choice of Hotel however with the Airport hotels in Covid use we decided to stay in town before catching a flight early in the morning. Stayed here 12 years ago. Clean, good service, comfy bed. Good gym. The pool is long gone sadly :(. It has nothing on the Grand but hey, its not meant to be on par with that market leader. Would we stay here again? Possibly.
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Date of stay: June 2021
Value
Location
Service
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Response from Lisa Schreivogel, Guest Services / Front Office at SkyCity Hotel
Responded 2 days ago
Dear Zane C, Thank you for making time to give us a review on TA. We are delighted that you did choose us for your recent stay in Auckland. Thank you for mentioning the gym as we have just upgraded the equipment. :-) I am pleased you enjoyed our customized beds. They are really super comfy indeed. We look forward to welcoming you and the family back soon. Take care. Warm regards, Lisa
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Katsolo wrote a review Jun. 16
HamiltonNZ225 contributions83 helpful votes
I wasn't sure what to expect when i was booked in here for work. Icy (on the front desk) set the tone for a great stay when he accomodated my requests for a room away from any noise. So grateful for the room i got. The room was immaculately presented each day and even meeting the house staff in the corridors with their friendly "hellos was lovely too. Great amenities too. Loved the shampoo and conditioner. Room service meals were...delicious. My little bits of feedback. 1. I found the loud music quite full on around the reception area. But thats probably the casino vibe...which this country girl wasn't use to. 2. Not keen on the secret lights hiding behind the pillows. It took me ages to find them. 😄hahaha! 3. Would have liked the power socket in between the beds to be higher...or at least white so you can see it better. (Sorry, to the house staff, for pulling the plug on the clock. I just couldn't see that there were two sockets) Hot tip: Underground Parking. Try and park near the lifts marked Atrium. (In the centre) The theater lifts will take you to the other side of the block away from reception. Well done to all the team.
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Date of stay: June 2021Trip type: Travelled on business
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Response from Lisa Schreivogel, Guest Services / Front Office at SkyCity Hotel
Responded 1 week ago
Dear Katsolo, I was thrilled reading your feedback - thank you so much for the lovely comments about Icy, the house staff and your in room service. I have forwarded your comments them. Thank you also for your "little bits of feedback". We always take feedback very seriously and try to make changes wherever possible. What I can do in the meantime:- - I will check with the Entertainment Department about the level of sound in the Lobby. - The secret lights in the headboard looks like it is here to stay, so I'm glad you found them. - Great suggestion about the plug casing to be white instead of black. I can ask. Thanks for the tip on the parking, it can be a challenge for some, including staff. 😁 I am so happy that you decided to book your work stay with us. I hope we get to see you more often. Take care. Safe travels. Warm regards, Lisa
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Amour Fou wrote a review Jun. 7
Auckland, New Zealand46 contributions7 helpful votes
+1
Reception area has a severe lack of seats for waiting patrons. Front desk staff did not know that PayWave could be used to pay for rooms meaning I had to go outside in the freezing winter night and find an ATM to withdraw cash to pay my room bond. The rooms were great and discrete. However the view was lacking. Economical room rates for the location and room quality. Bed furnishings and room ambience were great.
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Date of stay: August 2020
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Lisa Schreivogel, Guest Services / Front Office at SkyCity Hotel
Responded 2 weeks ago
Dear amour_fou6, Thank you for taking the time to give us your feedback. I am pleased that overall you enjoyed your time with us and that you delighted in your room and our central location. I do apologize that you were inconvenienced in any way and were caused some discomfort during your stay. I have forwarded your comments regarding the lack of seating in the reception area to our Hotel Manager to see if it's possible to add more. Just to clarify about the PayWave payment, we do accept PayWave payment for the room, buy not for the pre-authorization of the security bond payment. I am sorry that you had to brave the cold to draw cash from an ATM when we do have ATM's on the Casino level located on L2. I do hope we get to welcome you back in the near future. Take care. Warm regards, Lisa
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laeikissel wrote a review May 2021
Auckland, New Zealand3 contributions
Received a voucher to stay at Skycity tonight, and unfortunately do not see us back here anytime soon. From the outside, Skycity looks to be the heart of the city where everyone wants to be, however the Skycity Hotel is anything but. In a single night we have encountered an incorrect bedding situation (booked for twin room and received a single king), a faulty AC/heater that stays at a balmy 22 degrees, dirty carpet and a TV that malfunctions every 10 mins and needs turning off to reboot. Luckily we've only needed to stay the night, however I imagine customers paying an arm and a leg for what should be wonderful accommodation won't be receiving their money's worth. With it being my second time staying here and not much improvement to the experience, my advice to Skycity is this: Quality customer service is EVERYTHING. The devil is in the details, and if you can't show care to your customers over the little things, then the big posturing gestures won't matter either. A friendly inviting welcome, access to extra bedding in the room, adequate elevators, a thorough system for cleaning, willing helpers at the other end of the phone -- these are the things that take what is status quo in accommodation to the next the level. This is no way a dig to the staff who have to do an often thankless jobs, but the powers at be who run this show really need to self-reflect in what it takes to run a great hotel, as they are currently aligned with the trope that NZ customer service is not up to par with the rest of the world. My plans to come back here over the next several months are now detered, as I will seek out alternate hotel accommodation when coming to the CBD moving forward. A real shame.
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Date of stay: May 2021Trip type: Travelled with family
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Response from Lisa Schreivogel, Guest Services / Front Office at SkyCity Hotel
Responded 2 weeks ago
Dear lalakiss, Thank you for taking the time to give us feedback on your recent stay with us. Whilst it was disappointing to read it is important for us to receive feedback so we can continue to improve. I wish to apologise on behalf of the team at SkyCity Hotel. We have a strong team that takes pride in its work and we truly value everybody who chooses to stay with us. We would love to be able to reach out to you directly in order for us to investigate and ensure these things do not happen in the future. Please feel free to email our Rooms Division Manager, Willie on email - William.Surya@skycity.co.nz We look forward to hearing from you. Warm regards, Lisa
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PRICE RANGE
US$117 - US$233 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
skycity hotel auckland
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
323
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Frequently Asked Questions about SkyCity Hotel
Which popular attractions are close to SkyCity Hotel?
Nearby attractions include Escapade NZ (0.4 km), Great Escape (0.4 km), and Escape Masters (0.4 km).
What are some of the property amenities at SkyCity Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at SkyCity Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at SkyCity Hotel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at SkyCity Hotel?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to SkyCity Hotel?
Conveniently located restaurants include Fondou Cafe, Culprit., and The Grove.
Are there opportunities to exercise at SkyCity Hotel?
Yes, guests have access to a fitness centre during their stay.
Does SkyCity Hotel have an airport shuttle?
Yes, SkyCity Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is SkyCity Hotel located near the city centre?
Yes, it is 0.1 km away from the centre of Auckland Central.
Are any cleaning services offered at SkyCity Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does SkyCity Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.