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Bluewater Hotel

Booking.comUS$92*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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145 Reviews from our TripAdvisor Community

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Showing 143: English reviews
Puerto Vallarta, Jalisco, Mexico
Reviewed 13 February 2016

We stayed four nights here. The hotel is fabulous, great rooms with small kitchen, big bathroom with jet tub, lovely private balcony looking out at the boats. The service was spectacular, and it was next door to a bike and kayak rental spot, and right on the Hawkes bay trails...fantastic location close to beaches, boats and trails. Only negative was...

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Helpful?
Thank Sail l
Bluewater19, Manager at Bluewater Hotel, responded to this review

Good to hear you enjoyed your stay, thank you for taking the time to write this review Hope to see you again next time your are in Napier

Tauranga, New Zealand
Reviewed 24 January 2016

Very disappointed that we were charged twice for our 5 night stay. We had prepaid through Travelbug which the reception staff confirmed on arrival. After we left we noticed another full payment had been taken off our credit card. After contacting hotel this was refunded to us but they said they could not refund full amount in one transaction.

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Thank ZZO21423Gordon
Bluewater19, Manager at Bluewater Hotel, responded to this review

We again apologise for the error that was made in regards to your booking, the double charge was not deliberate but merely "Human Error" A lot of the booking sites we deal with do not actually notify us of the booking payment straight away, they simply take the booking and payment from the Guests and it can be close to...

Australia
Reviewed 14 January 2016

Jane and staff, Biggest warmest regards to you all... The cleanest hotel I've stayed in in years, princess style comfort all New beds, great mini bar selection, on site laundry, great easy parking for our hire car, stunning views of the harbour, big spacious rooms, spa bath was the best all hotels should have this, I truly felt I was...

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Helpful?
Thank rhaniestar72
Bluewater19, Manager at Bluewater Hotel, responded to this review

Linda & Teresa, Thank you for your kind review on your stay at Bluewater Hotel. It is always a pleasure to read such positive feedback from our overseas guests. We are so pleased that you had an enjoyable and memorable stay whilst here in New Zealand on your first trip. Thank you again from Management and staff for your kind...

Taupo, New Zealand
Reviewed 10 January 2016

Always found a park outside, (stayed here with a bunch of girls for my hens night) Walking distance to food, wharf, bars. Huge nice comfy bed, great view, balcony was handy (filthy smokers) very spacious rooms too. Staff were friendly, easy to book, very clean. Pretty cool with a little golf course too, unfortunately we ran out of time to...

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Helpful?
Thank Rowzie_posie
Bluewater19, Manager at Bluewater Hotel, responded to this review

Thank you so much for taking your valuable time to write this review Good to hear you enjoyed your stay Hope the wedding day goes well too Thanks

Katikati, New Zealand
Reviewed 10 January 2016

When booking 2 bedroom apartment was told that there was a lift to 2nd floor BUT not told that to get to bedrooms was steep 13 step staircase. Definitely not suitable for our party of 86,80 and 77 year olds.. Lounge on first level was dismal and smelt. Asked for a refund and was told only if rooms could be...

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1Thank Gloria74_13
Bluewater19, Manager at Bluewater Hotel, responded to this review

Very disappointed in the review given, The guest was very threatening towards the staff, saying if we did not do as he said immediately, he would post a bad review on Trip Advisor. Our website shows an internal staircase in the pictures of the 2 bedroom apartment, and we have had elderly persons in the 2 bedroom apartment before with...

Tauranga, New Zealand
Reviewed 17 December 2015

Awful room, located INSIDE a guest laundry. Unfriendly staff wouldn't let us change rooms even though the place was empty (now I know why it was empty!). Staff not keen to help out in any way and are very rude. If we hadn't pre-paid there is no way I would have stayed there. Smells like fish all the time as...

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Thank libbyg263
Bluewater19, Front Office Manager at Bluewater Hotel, responded to this review

Bluewater Hotel is a highly successful business, and maintains an occupancy of between 85% to 100% at all times. In response to your comments on Trip Advisor, we would like to address these issues as follows: We pride ourselves on our customer service which is always to the highest standard, and every person whether they be a guest or a...

Masterton, New Zealand
Reviewed 11 December 2015 via mobile

Allowed us in early which was most appreciated. Great room only problem was some noise from the next door bar which was noticeable but not prohibitive. Of interest family who live locally immediatly said that the bar noise would be an issue when we said where we were staying. The word must be around about this. Not sure what u...

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Helpful?
Thank Jonathan H
Bluewater19, Manager at Bluewater Hotel, responded to this review

Sorry about the noise from the bar, but hopefully we have resolved this issue. New owners took over the restaurant and bar on Monday and are keen to work more closely with the Hotel Hope you will give us another chance next time you are in the Bay Thanks

Reviewed 1 December 2015 via mobile

Brilliant. Room was mint Staff fantastic. Thank you!!! Will look after you will help you with local details etc. Couldn't be happier. Would definitely stay again. Partner also was very happy which keeps me happy! Haha

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Helpful?
Thank Stuart T
Bluewater19, Manager at Bluewater Hotel, responded to this review

Thank you so much for such a great review. Hope all went well on your wedding day Would love to see you again for your 1st anniversary If you do decide to book for your 1st wedding anniversary, just ask for Jane and I am sure we can give you a special rate

Napier, New Zealand
Reviewed 28 November 2015

We had a wonderful stay here. The view was great and it was fun to watch the boats come and go. The staff were friendly and very helpful. The bed was so so comfortable. Enjoyed a relax in the sap bath. Very quite rooms, no noise from neighbours or the boats outside. Lots of dinning options within walking distance. 10/10...

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Helpful?
Thank JaneneKerry
Bluewater19, Manager at Bluewater Hotel, responded to this review

Thank you for taking your valuable time to give us such a great review Hope to see you again in the near future

Reviewed 16 November 2015 via mobile

I'm sorry to say I'm not much of a fan of Bluewater, the staff were very nice, but the room was very tired for a 'luxury' hotel. The restaurant wasn't operating either which was not mentioned on the booking site I used. The beds were old and sunken in, there was no dish cloth or tea towel- just basic things...

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Thank NewZealandishome
Bluewater19, Manager at Bluewater Hotel, responded to this review

Agree rooms are a little out dated. We have replaced all beds and renovated the first floor in February 2015 New beds for the ground floor studios and apartments are being delivered now. We are also replacing all the linen too. This will all be done by the end of the week before the peak season starts. Sorry to hear...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
Official Description (provided by the hotel)
As a luxury hotel situated in the popular, exciting inner harbour area, the Bluewater Hotel provides a first-class stay in Napier with dazzling views of the marina,located in the rejuvenated Ahuriri quarter, is the perfect place to stay in Hawke’s Bay. ... more   less 

Additional Information about Bluewater Hotel

Address: 10 West Quay, Napier, New Zealand
Region: New Zealand > North Island > Hawke's Bay Region > Napier
Price Range: $139 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bluewater Hotel 3.5*
Number of rooms: 49
Reservation Options:
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Hotel Style:
#17 On the Beach Hotel in Napier
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Questions & Answers

Here's what travellers have asked, with answers from Bluewater Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try a second level room if having a conference. The view from the conference room is fabulous”
109malcolmm, 11 Mar 2017 | Read review
“Furthest away from the bar for a quiet night”
izzipop, 5 Feb 2017 | Read review
“Choose whatever your budget, caters for all! And also has a restaurant open late”
daisy431, 29 Jan 2017 | Read review
“Get a room as far away from the bar as you can”
annamarie20172017, 28 Jan 2017 | Read review
“Don't use loads of soap in the spa bath, my husband put in waaay to much. It froffs very nicely.”
Robyn_256, 27 Jan 2017 | Read review
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Prices are for 1 room, 2 adults
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